[2025-09-24 07:58:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:58:15 [2025-09-24 07:58:15] production.INFO: [2025-09-24 07:58:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:58:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0027580261230469) [2025-09-24 07:58:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000071","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3222126191","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571178","data":"2764524","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111141","id_llamada_ult":"282111141","conferencia":null,"grabando":"SI","grabacion":"3222126191-282111141-20250924075759.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000048","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019259452819824) [2025-09-24 07:58:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111141) (2025-09-24 07:58:15) [2025-09-24 07:58:15] production.INFO: RETO VALIDACION: TRUE (282111141) (2025-09-24 07:58:15) [2025-09-24 07:58:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:58:15] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000071","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3222126191","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571178","data":"2764524","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111141","id_llamada_ult":"282111141","conferencia":null,"grabando":"SI","grabacion":"3222126191-282111141-20250924075759.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000048","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:58:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:58:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5796","IDCONTACTO":"141571178","DATA":"2764524"} [2025-09-24 07:58:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111141) (2025-09-24 07:58:16) [2025-09-24 07:58:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111141) (2025-09-24 07:58:16) [2025-09-24 07:58:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:17] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 07:58:17 [2025-09-24 07:58:17] production.INFO: [2025-09-24 07:58:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:17] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 07:58:17] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:58:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111141","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:57:59.200","CONEXION":"2025-09-24 07:58:08.330","FIN":"2025-09-24 07:58:14.883","DNIS":null,"ANI_TELEFONO":"3222126191","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3222126191-282111141-20250924075759.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3222126191|SIP\/CLARO_COLOMBIA-00000048|1758715049.72|16:Normal Clearing|17:Network|84||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1180-420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9020-4-0-25000-1-8","DATA":"2764524","ISLA":"neotell_colombia"} [2025-09-24 07:58:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017099380493164) [2025-09-24 07:58:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111141) (2025-09-24 07:58:17) [2025-09-24 07:58:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:58:38 [2025-09-24 07:58:38] production.INFO: [2025-09-24 07:58:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:58:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019769668579102) [2025-09-24 07:58:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-00000116","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:36","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:36","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3202360151","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571278","data":"2760365","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111193","id_llamada_ult":"282111193","conferencia":null,"grabando":"SI","grabacion":"3202360151-282111193-20250924075821.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000098","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016269683837891) [2025-09-24 07:58:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111193) (2025-09-24 07:58:38) [2025-09-24 07:58:38] production.INFO: RETO VALIDACION: TRUE (282111193) (2025-09-24 07:58:38) [2025-09-24 07:58:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:58:38] production.INFO: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-00000116","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:36","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:36","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3202360151","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571278","data":"2760365","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111193","id_llamada_ult":"282111193","conferencia":null,"grabando":"SI","grabacion":"3202360151-282111193-20250924075821.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000098","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:58:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:58:38] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4723","BASE":"5796","IDCONTACTO":"141571278","DATA":"2760365"} [2025-09-24 07:58:38] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111193) (2025-09-24 07:58:38) [2025-09-24 07:58:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111193) (2025-09-24 07:58:38) [2025-09-24 07:58:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:46] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:58:46 [2025-09-24 07:58:46] production.INFO: [2025-09-24 07:58:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:46] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:58:46] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018320083618164) [2025-09-24 07:58:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000137","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3226714403","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571346","data":"2758791","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111277","id_llamada_ult":"282111277","conferencia":null,"grabando":"SI","grabacion":"3226714403-282111277-20250924075828.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000000eb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017678737640381) [2025-09-24 07:58:46] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111277) (2025-09-24 07:58:46) [2025-09-24 07:58:46] production.INFO: RETO VALIDACION: TRUE (282111277) (2025-09-24 07:58:46) [2025-09-24 07:58:46] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:58:46] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000137","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3226714403","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571346","data":"2758791","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111277","id_llamada_ult":"282111277","conferencia":null,"grabando":"SI","grabacion":"3226714403-282111277-20250924075828.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000000eb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:46] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:58:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:58:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5796","IDCONTACTO":"141571346","DATA":"2758791"} [2025-09-24 07:58:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111277) (2025-09-24 07:58:46) [2025-09-24 07:58:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111277) (2025-09-24 07:58:46) [2025-09-24 07:58:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:51] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 07:58:51 [2025-09-24 07:58:51] production.INFO: [2025-09-24 07:58:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:51] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 07:58:51] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:58:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111277","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:28.280","CONEXION":"2025-09-24 07:58:39.737","FIN":"2025-09-24 07:58:48.957","DNIS":null,"ANI_TELEFONO":"3226714403","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3226714403-282111277-20250924075828.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3226714403|SIP\/CLARO_COLOMBIA-000000eb|1758715078.235|16:Normal Clearing|17:Network|57||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-840-540-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11460-3-0-25000-1-","DATA":"2758791","ISLA":"neotell_colombia"} [2025-09-24 07:58:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018429756164551) [2025-09-24 07:58:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111277) (2025-09-24 07:58:51) [2025-09-24 07:58:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:58:51 [2025-09-24 07:58:51] production.INFO: [2025-09-24 07:58:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:58:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022819042205811) [2025-09-24 07:58:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-0000015e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138696791","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571228","data":"2765194","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111159","id_llamada_ult":"282111159","conferencia":null,"grabando":"SI","grabacion":"3138696791-282111159-20250924075821.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000073","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018479824066162) [2025-09-24 07:58:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111159) (2025-09-24 07:58:51) [2025-09-24 07:58:51] production.INFO: RETO VALIDACION: TRUE (282111159) (2025-09-24 07:58:51) [2025-09-24 07:58:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:58:51] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-0000015e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138696791","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571228","data":"2765194","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111159","id_llamada_ult":"282111159","conferencia":null,"grabando":"SI","grabacion":"3138696791-282111159-20250924075821.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000073","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:58:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:58:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5796","IDCONTACTO":"141571228","DATA":"2765194"} [2025-09-24 07:58:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111159) (2025-09-24 07:58:52) [2025-09-24 07:58:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111159) (2025-09-24 07:58:52) [2025-09-24 07:58:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:57] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:58:57 [2025-09-24 07:58:57] production.INFO: [2025-09-24 07:58:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:58:57] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:58:57] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018651485443115) [2025-09-24 07:58:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-0000018d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137225105","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571337","data":"2753047","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111267","id_llamada_ult":"282111267","conferencia":null,"grabando":"SI","grabacion":"3137225105-282111267-20250924075826.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000000e1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017960071563721) [2025-09-24 07:58:57] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111267) (2025-09-24 07:58:57) [2025-09-24 07:58:57] production.INFO: RETO VALIDACION: TRUE (282111267) (2025-09-24 07:58:57) [2025-09-24 07:58:57] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:58:57] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-0000018d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:58:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:58:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137225105","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571337","data":"2753047","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111267","id_llamada_ult":"282111267","conferencia":null,"grabando":"SI","grabacion":"3137225105-282111267-20250924075826.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000000e1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:58:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:58:57] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:58:57] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4723 24-09-2025 07:59:02 [2025-09-24 07:59:02] production.INFO: [2025-09-24 07:59:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4723 [2025-09-24 07:59:02] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111193","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4723","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:21.173","CONEXION":"2025-09-24 07:58:31.087","FIN":"2025-09-24 07:58:59.890","DNIS":null,"ANI_TELEFONO":"3202360151","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3202360151-282111193-20250924075821.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3202360151|SIP\/CLARO_COLOMBIA-00000098|1758715071.152|16:Normal Clearing|17:Network|62||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-100-2100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9760-4-0-25000-1-","DATA":"2760365","ISLA":"neotell_colombia"} [2025-09-24 07:59:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017409324645996) [2025-09-24 07:59:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111193) (2025-09-24 07:59:02) [2025-09-24 07:59:02] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5796","IDCONTACTO":"141571337","DATA":"2753047"} [2025-09-24 07:59:02] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111267) (2025-09-24 07:59:02) [2025-09-24 07:59:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111267) (2025-09-24 07:59:02) [2025-09-24 07:59:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:03 [2025-09-24 07:59:03] production.INFO: [2025-09-24 07:59:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017108917236328) [2025-09-24 07:59:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001943826675415) [2025-09-24 07:59:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:03) [2025-09-24 07:59:03] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:03) [2025-09-24 07:59:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:03] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:04) [2025-09-24 07:59:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:04) [2025-09-24 07:59:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:09 [2025-09-24 07:59:09] production.INFO: [2025-09-24 07:59:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019068717956543) [2025-09-24 07:59:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-000001d4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3183511507","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571518","data":"2772090","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111433","id_llamada_ult":"282111433","conferencia":null,"grabando":"SI","grabacion":"3183511507-282111433-20250924075854.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000018a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001762866973877) [2025-09-24 07:59:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111433) (2025-09-24 07:59:09) [2025-09-24 07:59:09] production.INFO: RETO VALIDACION: TRUE (282111433) (2025-09-24 07:59:09) [2025-09-24 07:59:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:09] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-000001d4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3183511507","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571518","data":"2772090","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111433","id_llamada_ult":"282111433","conferencia":null,"grabando":"SI","grabacion":"3183511507-282111433-20250924075854.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000018a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141571518","DATA":"2772090"} [2025-09-24 07:59:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111433) (2025-09-24 07:59:09) [2025-09-24 07:59:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111433) (2025-09-24 07:59:09) [2025-09-24 07:59:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 07:59:11 [2025-09-24 07:59:11] production.INFO: [2025-09-24 07:59:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 07:59:11] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111433","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:54.503","CONEXION":"2025-09-24 07:59:02.830","FIN":"2025-09-24 07:59:08.913","DNIS":null,"ANI_TELEFONO":"3183511507","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3183511507-282111433-20250924075854.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3183511507|SIP\/CLARO_COLOMBIA-0000018a|1758715105.394|16:Normal Clearing|17:Network|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-540-2800-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8180-4-0-25000-1-","DATA":"2772090","ISLA":"neotell_colombia"} [2025-09-24 07:59:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001655101776123) [2025-09-24 07:59:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111433) (2025-09-24 07:59:11) [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:12 [2025-09-24 07:59:12] production.INFO: [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019609928131104) [2025-09-24 07:59:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000001d9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3225644308","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571519","data":"2764982","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111427","id_llamada_ult":"282111427","conferencia":null,"grabando":"SI","grabacion":"3225644308-282111427-20250924075854.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000184","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00201416015625) [2025-09-24 07:59:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111427) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: RETO VALIDACION: TRUE (282111427) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:12] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000001d9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3225644308","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571519","data":"2764982","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111427","id_llamada_ult":"282111427","conferencia":null,"grabando":"SI","grabacion":"3225644308-282111427-20250924075854.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000184","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:12] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:12 [2025-09-24 07:59:12] production.INFO: [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020031929016113) [2025-09-24 07:59:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"UNREGISTERED","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017120838165283) [2025-09-24 07:59:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:12] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"UNREGISTERED","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:12] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5796","IDCONTACTO":"141571519","DATA":"2764982"} [2025-09-24 07:59:12] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111427) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111427) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:12 [2025-09-24 07:59:12] production.INFO: [2025-09-24 07:59:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019328594207764) [2025-09-24 07:59:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018360614776611) [2025-09-24 07:59:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:12) [2025-09-24 07:59:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:12] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:12] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:13 [2025-09-24 07:59:13] production.INFO: [2025-09-24 07:59:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017697811126709) [2025-09-24 07:59:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018610954284668) [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:13] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:13 [2025-09-24 07:59:13] production.INFO: [2025-09-24 07:59:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015530586242676) [2025-09-24 07:59:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016050338745117) [2025-09-24 07:59:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:13) [2025-09-24 07:59:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:13] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:14 [2025-09-24 07:59:14] production.INFO: [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017669200897217) [2025-09-24 07:59:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017120838165283) [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:14] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:14 [2025-09-24 07:59:14] production.INFO: [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016648769378662) [2025-09-24 07:59:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-000001de","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107316240","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571458","data":"2750372","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111373","id_llamada_ult":"282111373","conferencia":null,"grabando":"SI","grabacion":"3107316240-282111373-20250924075847.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000014d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018877983093262) [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111373) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: RETO VALIDACION: TRUE (282111373) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:14] production.INFO: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-000001de","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107316240","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571458","data":"2750372","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111373","id_llamada_ult":"282111373","conferencia":null,"grabando":"SI","grabacion":"3107316240-282111373-20250924075847.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000014d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:14 [2025-09-24 07:59:14] production.INFO: [2025-09-24 07:59:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 07:59:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018301010131836) [2025-09-24 07:59:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:14) [2025-09-24 07:59:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:14] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4723","BASE":"5796","IDCONTACTO":"141571458","DATA":"2750372"} [2025-09-24 07:59:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111373) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111373) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:15 [2025-09-24 07:59:15] production.INFO: [2025-09-24 07:59:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017979145050049) [2025-09-24 07:59:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-000001e8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043999000","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571465","data":"2769252","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111382","id_llamada_ult":"282111382","conferencia":null,"grabando":"SI","grabacion":"3043999000-282111382-20250924075847.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000156","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018188953399658) [2025-09-24 07:59:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111382) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: RETO VALIDACION: TRUE (282111382) (2025-09-24 07:59:15) [2025-09-24 07:59:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:15] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-000001e8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043999000","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571465","data":"2769252","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111382","id_llamada_ult":"282111382","conferencia":null,"grabando":"SI","grabacion":"3043999000-282111382-20250924075847.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000156","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141571465","DATA":"2769252"} [2025-09-24 07:59:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111382) (2025-09-24 07:59:16) [2025-09-24 07:59:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111382) (2025-09-24 07:59:16) [2025-09-24 07:59:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 07:59:16 [2025-09-24 07:59:16] production.INFO: [2025-09-24 07:59:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 07:59:17] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 07:59:17] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 07:59:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111159","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:21.143","CONEXION":"2025-09-24 07:58:45.377","FIN":"2025-09-24 07:59:14.723","DNIS":null,"ANI_TELEFONO":"3138696791","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3138696791-282111159-20250924075821.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3138696791|SIP\/CLARO_COLOMBIA-00000073|1758715071.115|16:Normal Clearing|17:Network|5||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1060-120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=24400-6-0-25000-1-","DATA":"2765194","ISLA":"neotell_colombia"} [2025-09-24 07:59:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015671253204346) [2025-09-24 07:59:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111159) (2025-09-24 07:59:17) [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:19 [2025-09-24 07:59:19] production.INFO: [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018060207366943) [2025-09-24 07:59:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000201","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105523429","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571572","data":"2794611","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111472","id_llamada_ult":"282111472","conferencia":null,"grabando":"SI","grabacion":"3105523429-282111472-20250924075901.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001b2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016889572143555) [2025-09-24 07:59:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111472) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: RETO VALIDACION: TRUE (282111472) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:19] production.INFO: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000201","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105523429","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571572","data":"2794611","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111472","id_llamada_ult":"282111472","conferencia":null,"grabando":"SI","grabacion":"3105523429-282111472-20250924075901.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001b2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:19 [2025-09-24 07:59:19] production.INFO: [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016860961914062) [2025-09-24 07:59:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001727819442749) [2025-09-24 07:59:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:19] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 07:59:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:19] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6248","BASE":"5796","IDCONTACTO":"141571572","DATA":"2794611"} [2025-09-24 07:59:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111472) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111472) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:19 [2025-09-24 07:59:19] production.INFO: [2025-09-24 07:59:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017590522766113) [2025-09-24 07:59:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000202","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3115097585","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571499","data":"2756646","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111399","id_llamada_ult":"282111399","conferencia":null,"grabando":"SI","grabacion":"3115097585-282111399-20250924075852.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000168","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 07:59:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111399) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: RETO VALIDACION: TRUE (282111399) (2025-09-24 07:59:19) [2025-09-24 07:59:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:19] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000202","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3115097585","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571499","data":"2756646","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111399","id_llamada_ult":"282111399","conferencia":null,"grabando":"SI","grabacion":"3115097585-282111399-20250924075852.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000168","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 07:59:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 07:59:20) [2025-09-24 07:59:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 07:59:20) [2025-09-24 07:59:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5796","IDCONTACTO":"141571499","DATA":"2756646"} [2025-09-24 07:59:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111399) (2025-09-24 07:59:20) [2025-09-24 07:59:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111399) (2025-09-24 07:59:20) [2025-09-24 07:59:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:22] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:22 [2025-09-24 07:59:22] production.INFO: [2025-09-24 07:59:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:22] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:22] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018000602722168) [2025-09-24 07:59:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-0000020f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012271955","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571582","data":"2749940","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111483","id_llamada_ult":"282111483","conferencia":null,"grabando":"SI","grabacion":"3012271955-282111483-20250924075903.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017819404602051) [2025-09-24 07:59:22] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111483) (2025-09-24 07:59:22) [2025-09-24 07:59:22] production.INFO: RETO VALIDACION: TRUE (282111483) (2025-09-24 07:59:22) [2025-09-24 07:59:22] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:22] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-0000020f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012271955","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571582","data":"2749940","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111483","id_llamada_ult":"282111483","conferencia":null,"grabando":"SI","grabacion":"3012271955-282111483-20250924075903.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:22] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141571582","DATA":"2749940"} [2025-09-24 07:59:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111483) (2025-09-24 07:59:23) [2025-09-24 07:59:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111483) (2025-09-24 07:59:23) [2025-09-24 07:59:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:27] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6248 24-09-2025 07:59:27 [2025-09-24 07:59:27] production.INFO: [2025-09-24 07:59:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:27] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6248 [2025-09-24 07:59:27] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111472","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6248","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:01.547","CONEXION":"2025-09-24 07:59:12.927","FIN":"2025-09-24 07:59:24.893","DNIS":null,"ANI_TELEFONO":"3105523429","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3105523429-282111472-20250924075901.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3105523429|SIP\/CLARO_COLOMBIA-000001b2|1758715112.434|16:Normal Clearing|17:Network|22||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-6-120-1300-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11360-3-0-25000-1","DATA":"2794611","ISLA":"neotell_colombia"} [2025-09-24 07:59:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017521381378174) [2025-09-24 07:59:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111472) (2025-09-24 07:59:27) [2025-09-24 07:59:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 07:59:35 [2025-09-24 07:59:35] production.INFO: [2025-09-24 07:59:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 07:59:35] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111483","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:03.560","CONEXION":"2025-09-24 07:59:15.197","FIN":"2025-09-24 07:59:33.370","DNIS":null,"ANI_TELEFONO":"3012271955","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3012271955-282111483-20250924075903.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3012271955|SIP\/CLARO_COLOMBIA-000001be|1758715114.446|16:Normal Clearing|17:Network|85||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-260-160-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11600-5-0-25000-1-","DATA":"2749940","ISLA":"neotell_colombia"} [2025-09-24 07:59:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016679763793945) [2025-09-24 07:59:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111483) (2025-09-24 07:59:35) [2025-09-24 07:59:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:36 [2025-09-24 07:59:36] production.INFO: [2025-09-24 07:59:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017690658569336) [2025-09-24 07:59:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-00000264","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3229189894","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571641","data":"2768469","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111537","id_llamada_ult":"282111537","conferencia":null,"grabando":"SI","grabacion":"3229189894-282111537-20250924075917.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001f8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019099712371826) [2025-09-24 07:59:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111537) (2025-09-24 07:59:36) [2025-09-24 07:59:36] production.INFO: RETO VALIDACION: TRUE (282111537) (2025-09-24 07:59:36) [2025-09-24 07:59:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:36] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-00000264","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3229189894","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571641","data":"2768469","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111537","id_llamada_ult":"282111537","conferencia":null,"grabando":"SI","grabacion":"3229189894-282111537-20250924075917.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000001f8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:36] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141571641","DATA":"2768469"} [2025-09-24 07:59:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111537) (2025-09-24 07:59:36) [2025-09-24 07:59:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111537) (2025-09-24 07:59:36) [2025-09-24 07:59:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:40 [2025-09-24 07:59:40] production.INFO: [2025-09-24 07:59:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001943826675415) [2025-09-24 07:59:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000271","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213394421","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571717","data":"2766464","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111590","id_llamada_ult":"282111590","conferencia":null,"grabando":"SI","grabacion":"3213394421-282111590-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000022e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.002126932144165) [2025-09-24 07:59:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111590) (2025-09-24 07:59:40) [2025-09-24 07:59:40] production.INFO: RETO VALIDACION: TRUE (282111590) (2025-09-24 07:59:40) [2025-09-24 07:59:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:40] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000271","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213394421","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571717","data":"2766464","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111590","id_llamada_ult":"282111590","conferencia":null,"grabando":"SI","grabacion":"3213394421-282111590-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000022e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:40] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5796","IDCONTACTO":"141571717","DATA":"2766464"} [2025-09-24 07:59:40] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111590) (2025-09-24 07:59:40) [2025-09-24 07:59:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111590) (2025-09-24 07:59:40) [2025-09-24 07:59:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 07:59:40 [2025-09-24 07:59:40] production.INFO: [2025-09-24 07:59:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 07:59:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111427","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:54.503","CONEXION":"2025-09-24 07:59:05.687","FIN":"2025-09-24 07:59:33.400","DNIS":null,"ANI_TELEFONO":"3225644308","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3225644308-282111427-20250924075854.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3225644308|SIP\/CLARO_COLOMBIA-00000184|1758715105.388|16:Normal Clearing|17:Network|48|SIP\/Sergio.martinez-000001d9|-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-3360-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWE","DATA":"2764982","ISLA":"neotell_colombia"} [2025-09-24 07:59:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018830299377441) [2025-09-24 07:59:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111427) (2025-09-24 07:59:41) [2025-09-24 07:59:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:48] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:48 [2025-09-24 07:59:48] production.INFO: [2025-09-24 07:59:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:48] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:48] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019958019256592) [2025-09-24 07:59:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-0000029e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3028664548","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571719","data":"2748873","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111607","id_llamada_ult":"282111607","conferencia":null,"grabando":"SI","grabacion":"3028664548-282111607-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000241","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016891956329346) [2025-09-24 07:59:48] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111607) (2025-09-24 07:59:48) [2025-09-24 07:59:48] production.INFO: RETO VALIDACION: TRUE (282111607) (2025-09-24 07:59:48) [2025-09-24 07:59:48] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:48] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-0000029e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3028664548","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571719","data":"2748873","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111607","id_llamada_ult":"282111607","conferencia":null,"grabando":"SI","grabacion":"3028664548-282111607-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000241","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:48] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:48] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:48] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5796","IDCONTACTO":"141571719","DATA":"2748873"} [2025-09-24 07:59:48] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111607) (2025-09-24 07:59:48) [2025-09-24 07:59:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111607) (2025-09-24 07:59:48) [2025-09-24 07:59:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:49 [2025-09-24 07:59:49] production.INFO: [2025-09-24 07:59:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020260810852051) [2025-09-24 07:59:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000002a3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3177919644","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571706","data":"2749379","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111591","id_llamada_ult":"282111591","conferencia":null,"grabando":"SI","grabacion":"3177919644-282111591-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000232","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019519329071045) [2025-09-24 07:59:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111591) (2025-09-24 07:59:49) [2025-09-24 07:59:49] production.INFO: RETO VALIDACION: TRUE (282111591) (2025-09-24 07:59:49) [2025-09-24 07:59:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:49] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000002a3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3177919644","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571706","data":"2749379","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111591","id_llamada_ult":"282111591","conferencia":null,"grabando":"SI","grabacion":"3177919644-282111591-20250924075927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000232","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5796","IDCONTACTO":"141571706","DATA":"2749379"} [2025-09-24 07:59:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111591) (2025-09-24 07:59:50) [2025-09-24 07:59:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111591) (2025-09-24 07:59:50) [2025-09-24 07:59:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:51] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 07:59:51 [2025-09-24 07:59:51] production.INFO: [2025-09-24 07:59:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:51] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 07:59:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111433","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:54.503","CONEXION":"2025-09-24 07:59:02.830","FIN":"2025-09-24 07:59:08.913","DNIS":null,"ANI_TELEFONO":"3183511507","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3183511507-282111433-20250924075854.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3183511507|SIP\/CLARO_COLOMBIA-0000018a|1758715105.394|16:Normal Clearing|17:Network|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-540-2800-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8180-4-0-25000-1-","DATA":"2772090","ISLA":"neotell_colombia"} [2025-09-24 07:59:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 07:59:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111433) (2025-09-24 07:59:52) [2025-09-24 07:59:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:52 [2025-09-24 07:59:52] production.INFO: [2025-09-24 07:59:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 07:59:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000002af","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3013810686","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571732","data":"2736021","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111621","id_llamada_ult":"282111621","conferencia":null,"grabando":"SI","grabacion":"3013810686-282111621-20250924075931.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000024f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017199516296387) [2025-09-24 07:59:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111621) (2025-09-24 07:59:52) [2025-09-24 07:59:52] production.INFO: RETO VALIDACION: TRUE (282111621) (2025-09-24 07:59:52) [2025-09-24 07:59:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:52] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000002af","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3013810686","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571732","data":"2736021","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111621","id_llamada_ult":"282111621","conferencia":null,"grabando":"SI","grabacion":"3013810686-282111621-20250924075931.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000024f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141571732","DATA":"2736021"} [2025-09-24 07:59:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111621) (2025-09-24 07:59:52) [2025-09-24 07:59:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111621) (2025-09-24 07:59:52) [2025-09-24 07:59:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 07:59:52 [2025-09-24 07:59:52] production.INFO: [2025-09-24 07:59:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 07:59:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":null,"IDLLAMADA":null,"DEVICE":null,"IDAPLICACION":null,"USUARIO":"6268","COLA":null,"ESTADO":null,"SUB_ESTADO":null,"INICIO":null,"CONEXION":null,"FIN":null,"DNIS":null,"ANI_TELEFONO":null,"TIPO_DISCADOR":null,"DIRECCION":null,"GRABACION":null,"BASE":null,"RANGOHORARIO":null,"LOG":null,"DATA":null,"ISLA":"neotell_colombia"} [2025-09-24 07:59:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:53] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 07:59:53 [2025-09-24 07:59:53] production.INFO: [2025-09-24 07:59:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:53] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 07:59:53] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017929077148438) [2025-09-24 07:59:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000002bf","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113086216","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571751","data":"2761929","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111637","id_llamada_ult":"282111637","conferencia":null,"grabando":"SI","grabacion":"3113086216-282111637-20250924075934.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000025f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018579959869385) [2025-09-24 07:59:53] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111637) (2025-09-24 07:59:53) [2025-09-24 07:59:53] production.INFO: RETO VALIDACION: TRUE (282111637) (2025-09-24 07:59:53) [2025-09-24 07:59:53] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 07:59:53] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000002bf","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 07:59:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113086216","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571751","data":"2761929","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111637","id_llamada_ult":"282111637","conferencia":null,"grabando":"SI","grabacion":"3113086216-282111637-20250924075934.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000025f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 07:59:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 07:59:53] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 07:59:54] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 07:59:54] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5796","IDCONTACTO":"141571751","DATA":"2761929"} [2025-09-24 07:59:54] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111637) (2025-09-24 07:59:54) [2025-09-24 07:59:54] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111637) (2025-09-24 07:59:54) [2025-09-24 07:59:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:54] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 07:59:54 [2025-09-24 07:59:54] production.INFO: [2025-09-24 07:59:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:54] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 07:59:55] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111646","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 07:59:35.733","CONEXION":"2025-09-24 07:59:47.567","FIN":"2025-09-24 07:59:52.723","DNIS":null,"ANI_TELEFONO":"3133391509","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3133391509|SIP\/CLARO_COLOMBIA-00000269|1758715146.617|16:Normal Clearing|17:Network|88||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-900-120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11820-4-0-25000-1-","DATA":"2750530","ISLA":"neotell_colombia"} [2025-09-24 07:59:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019011497497559) [2025-09-24 07:59:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111646) (2025-09-24 07:59:55) [2025-09-24 07:59:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:58] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 07:59:58 [2025-09-24 07:59:58] production.INFO: [2025-09-24 07:59:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:58] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 07:59:58] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:58] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111590","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:27.713","CONEXION":"2025-09-24 07:59:33.617","FIN":"2025-09-24 07:59:56.090","DNIS":null,"ANI_TELEFONO":"3213394421","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3213394421-282111590-20250924075927.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3213394421|SIP\/CLARO_COLOMBIA-0000022e|1758715138.558|16:Normal Clearing|17:Network|65||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-740-860-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5780-2-0-25000-1-8","DATA":"2766464","ISLA":"neotell_colombia"} [2025-09-24 07:59:58] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018470287322998) [2025-09-24 07:59:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111590) (2025-09-24 07:59:58) [2025-09-24 07:59:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:58] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 07:59:58 [2025-09-24 07:59:58] production.INFO: [2025-09-24 07:59:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 07:59:58] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 07:59:59] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 07:59:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111621","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:31.710","CONEXION":"2025-09-24 07:59:39.227","FIN":"2025-09-24 07:59:56.773","DNIS":null,"ANI_TELEFONO":"3013810686","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3013810686-282111621-20250924075931.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3013810686|SIP\/CLARO_COLOMBIA-0000024f|1758715142.591|16:Normal Clearing|17:Network|31||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-900-3980-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7380-2-0-25000-1-","DATA":"2736021","ISLA":"neotell_colombia"} [2025-09-24 07:59:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016870498657227) [2025-09-24 07:59:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111621) (2025-09-24 07:59:59) [2025-09-24 08:00:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:04] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:04 [2025-09-24 08:00:04] production.INFO: [2025-09-24 08:00:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:04] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:04] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019431114196777) [2025-09-24 08:00:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-0000031e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:03","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:03","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107542758","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571460","data":"2755226","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111713","id_llamada_ult":"282111713","conferencia":null,"grabando":"SI","grabacion":"3107542758-282111713-20250924075950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002b1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017800331115723) [2025-09-24 08:00:04] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111713) (2025-09-24 08:00:04) [2025-09-24 08:00:04] production.INFO: RETO VALIDACION: TRUE (282111713) (2025-09-24 08:00:04) [2025-09-24 08:00:04] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:04] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-0000031e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:03","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:03","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107542758","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571460","data":"2755226","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111713","id_llamada_ult":"282111713","conferencia":null,"grabando":"SI","grabacion":"3107542758-282111713-20250924075950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002b1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:04] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:05] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5796","IDCONTACTO":"141571460","DATA":"2755226"} [2025-09-24 08:00:05] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111713) (2025-09-24 08:00:05) [2025-09-24 08:00:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111713) (2025-09-24 08:00:05) [2025-09-24 08:00:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:05 [2025-09-24 08:00:05] production.INFO: [2025-09-24 08:00:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021538734436035) [2025-09-24 08:00:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000324","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143809733","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571277","data":"2769930","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111699","id_llamada_ult":"282111699","conferencia":null,"grabando":"SI","grabacion":"3143809733-282111699-20250924075946.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002a1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018448829650879) [2025-09-24 08:00:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111699) (2025-09-24 08:00:05) [2025-09-24 08:00:05] production.INFO: RETO VALIDACION: TRUE (282111699) (2025-09-24 08:00:05) [2025-09-24 08:00:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:05] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000324","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143809733","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571277","data":"2769930","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111699","id_llamada_ult":"282111699","conferencia":null,"grabando":"SI","grabacion":"3143809733-282111699-20250924075946.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002a1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:06 [2025-09-24 08:00:06] production.INFO: [2025-09-24 08:00:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 08:00:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-0000032e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571481","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111716","id_llamada_ult":"282111716","conferencia":null,"grabando":"SI","grabacion":"3024650336-282111716-20250924075950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002b4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016868114471436) [2025-09-24 08:00:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111716) (2025-09-24 08:00:06) [2025-09-24 08:00:06] production.INFO: RETO VALIDACION: TRUE (282111716) (2025-09-24 08:00:06) [2025-09-24 08:00:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:06] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-0000032e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571481","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111716","id_llamada_ult":"282111716","conferencia":null,"grabando":"SI","grabacion":"3024650336-282111716-20250924075950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002b4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5796","IDCONTACTO":"141571277","DATA":"2769930"} [2025-09-24 08:00:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111699) (2025-09-24 08:00:07) [2025-09-24 08:00:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111699) (2025-09-24 08:00:07) [2025-09-24 08:00:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5796","IDCONTACTO":"141571481","DATA":"2753755"} [2025-09-24 08:00:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111716) (2025-09-24 08:00:07) [2025-09-24 08:00:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111716) (2025-09-24 08:00:07) [2025-09-24 08:00:08] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758718808) or (`reserved_at` <= 1758718718)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758718808) or (`reserved_at` <= 1758718718)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:00:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:09] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:00:09 [2025-09-24 08:00:09] production.INFO: [2025-09-24 08:00:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:09] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:00:10] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111607","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:27.733","CONEXION":"2025-09-24 07:59:41.580","FIN":"2025-09-24 08:00:07.777","DNIS":null,"ANI_TELEFONO":"3028664548","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3028664548-282111607-20250924075927.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3028664548|SIP\/CLARO_COLOMBIA-00000241|1758715138.577|16:Normal Clearing|17:Network|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-780-2720-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13820-5-0-25000-1","DATA":"2748873","ISLA":"neotell_colombia"} [2025-09-24 08:00:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018198490142822) [2025-09-24 08:00:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111607) (2025-09-24 08:00:10) [2025-09-24 08:00:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:00:13 [2025-09-24 08:00:13] production.INFO: [2025-09-24 08:00:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:00:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111637","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:34.727","CONEXION":"2025-09-24 07:59:47.440","FIN":"2025-09-24 08:00:11.540","DNIS":null,"ANI_TELEFONO":"3113086216","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3113086216-282111637-20250924075934.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3113086216|SIP\/CLARO_COLOMBIA-0000025f|1758715145.607|16:Normal Clearing|17:Network|9||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1200-940-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12720-4-0-25000-1-","DATA":"2761929","ISLA":"neotell_colombia"} [2025-09-24 08:00:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016350746154785) [2025-09-24 08:00:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111637) (2025-09-24 08:00:13) [2025-09-24 08:00:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:14 [2025-09-24 08:00:14] production.INFO: [2025-09-24 08:00:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015959739685059) [2025-09-24 08:00:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000035e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3229178871","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571868","data":"2754733","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111798","id_llamada_ult":"282111798","conferencia":null,"grabando":"SI","grabacion":"3229178871-282111798-20250924075959.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000308","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016169548034668) [2025-09-24 08:00:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111798) (2025-09-24 08:00:14) [2025-09-24 08:00:14] production.INFO: RETO VALIDACION: TRUE (282111798) (2025-09-24 08:00:14) [2025-09-24 08:00:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:14] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000035e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3229178871","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571868","data":"2754733","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111798","id_llamada_ult":"282111798","conferencia":null,"grabando":"SI","grabacion":"3229178871-282111798-20250924075959.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000308","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5796","IDCONTACTO":"141571868","DATA":"2754733"} [2025-09-24 08:00:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111798) (2025-09-24 08:00:15) [2025-09-24 08:00:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111798) (2025-09-24 08:00:15) [2025-09-24 08:00:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:16 [2025-09-24 08:00:16] production.INFO: [2025-09-24 08:00:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019910335540771) [2025-09-24 08:00:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000035f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3504824036","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571857","data":"2747163","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111786","id_llamada_ult":"282111786","conferencia":null,"grabando":"SI","grabacion":"3504824036-282111786-20250924075958.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002fc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001823902130127) [2025-09-24 08:00:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111786) (2025-09-24 08:00:16) [2025-09-24 08:00:16] production.INFO: RETO VALIDACION: TRUE (282111786) (2025-09-24 08:00:16) [2025-09-24 08:00:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:16] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000035f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3504824036","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571857","data":"2747163","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111786","id_llamada_ult":"282111786","conferencia":null,"grabando":"SI","grabacion":"3504824036-282111786-20250924075958.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000002fc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:17] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:00:17] production.ERROR: Datos enviados: {"USUARIO":"6627","BASE":"5796","IDCONTACTO":"141571857","DATA":"2747163"} [2025-09-24 08:00:17] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6627&BASE=5796&IDCONTACTO=141571857&DATA=2747163 [2025-09-24 08:00:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111786) (2025-09-24 08:00:17) [2025-09-24 08:00:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111786) (2025-09-24 08:00:17) [2025-09-24 08:00:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:20] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:00:20 [2025-09-24 08:00:20] production.INFO: [2025-09-24 08:00:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:20] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:00:20] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111716","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:50.850","CONEXION":"2025-09-24 08:00:00.290","FIN":"2025-09-24 08:00:18.073","DNIS":null,"ANI_TELEFONO":"3024650336","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024650336-282111716-20250924075950.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3024650336|SIP\/CLARO_COLOMBIA-000002b4|1758715161.692|16:Normal Clearing|17:Network|39||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-820-120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9300-4-0-25000-1-80","DATA":"2753755","ISLA":"neotell_colombia"} [2025-09-24 08:00:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016210079193115) [2025-09-24 08:00:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111716) (2025-09-24 08:00:20) [2025-09-24 08:00:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:20] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:00:20 [2025-09-24 08:00:20] production.INFO: [2025-09-24 08:00:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:20] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:00:21] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111591","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:27.713","CONEXION":"2025-09-24 07:59:42.810","FIN":"2025-09-24 08:00:18.693","DNIS":null,"ANI_TELEFONO":"3177919644","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3177919644-282111591-20250924075927.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3177919644|SIP\/CLARO_COLOMBIA-00000232|1758715138.562|16:Normal Clearing|17:Network|67||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5040-2-0-920-2560-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15160-5-0-25000-1","DATA":"2749379","ISLA":"neotell_colombia"} [2025-09-24 08:00:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019879341125488) [2025-09-24 08:00:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111591) (2025-09-24 08:00:21) [2025-09-24 08:00:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:24 [2025-09-24 08:00:24] production.INFO: [2025-09-24 08:00:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018060207366943) [2025-09-24 08:00:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000385","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3194202305","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571991","data":"2846991","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111858","id_llamada_ult":"282111858","conferencia":null,"grabando":"SI","grabacion":"3194202305-282111858-20250924080009.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000347","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019829273223877) [2025-09-24 08:00:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111858) (2025-09-24 08:00:24) [2025-09-24 08:00:24] production.INFO: RETO VALIDACION: TRUE (282111858) (2025-09-24 08:00:24) [2025-09-24 08:00:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:24] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000385","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3194202305","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571991","data":"2846991","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111858","id_llamada_ult":"282111858","conferencia":null,"grabando":"SI","grabacion":"3194202305-282111858-20250924080009.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000347","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:25] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:25] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5796","IDCONTACTO":"141571991","DATA":"2846991"} [2025-09-24 08:00:25] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111858) (2025-09-24 08:00:25) [2025-09-24 08:00:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111858) (2025-09-24 08:00:25) [2025-09-24 08:00:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:25] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:00:25 [2025-09-24 08:00:25] production.INFO: [2025-09-24 08:00:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:25] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:00:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:25] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:25 [2025-09-24 08:00:25] production.INFO: [2025-09-24 08:00:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:25] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:25] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016160011291504) [2025-09-24 08:00:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-00000391","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108261796","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572014","data":"2768521","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111880","id_llamada_ult":"282111880","conferencia":null,"grabando":"SI","grabacion":"3108261796-282111880-20250924080013.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000035d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015630722045898) [2025-09-24 08:00:25] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111880) (2025-09-24 08:00:25) [2025-09-24 08:00:25] production.INFO: RETO VALIDACION: TRUE (282111880) (2025-09-24 08:00:25) [2025-09-24 08:00:25] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:25] production.INFO: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-00000391","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108261796","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572014","data":"2768521","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111880","id_llamada_ult":"282111880","conferencia":null,"grabando":"SI","grabacion":"3108261796-282111880-20250924080013.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000035d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:25] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:25] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111798","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:59.943","CONEXION":"2025-09-24 08:00:08.503","FIN":"2025-09-24 08:00:23.357","DNIS":null,"ANI_TELEFONO":"3229178871","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3229178871-282111798-20250924075959.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3229178871|SIP\/CLARO_COLOMBIA-00000308|1758715170.776|16:Normal Clearing|17:Network|50||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-20-680-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8460-3-0-25000-1-80","DATA":"2754733","ISLA":"neotell_colombia"} [2025-09-24 08:00:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015871524810791) [2025-09-24 08:00:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111798) (2025-09-24 08:00:25) [2025-09-24 08:00:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:26] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6628","BASE":"5796","IDCONTACTO":"141572014","DATA":"2768521"} [2025-09-24 08:00:26] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111880) (2025-09-24 08:00:26) [2025-09-24 08:00:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111880) (2025-09-24 08:00:26) [2025-09-24 08:00:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:28 [2025-09-24 08:00:28] production.INFO: [2025-09-24 08:00:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001690149307251) [2025-09-24 08:00:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000003a4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3144372179","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572001","data":"2757264","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111868","id_llamada_ult":"282111868","conferencia":null,"grabando":"SI","grabacion":"3144372179-282111868-20250924080011.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000351","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016169548034668) [2025-09-24 08:00:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111868) (2025-09-24 08:00:28) [2025-09-24 08:00:28] production.INFO: RETO VALIDACION: TRUE (282111868) (2025-09-24 08:00:28) [2025-09-24 08:00:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:28] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000003a4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3144372179","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572001","data":"2757264","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111868","id_llamada_ult":"282111868","conferencia":null,"grabando":"SI","grabacion":"3144372179-282111868-20250924080011.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000351","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:29] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:00:29 [2025-09-24 08:00:29] production.INFO: [2025-09-24 08:00:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:29] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:00:29] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:00:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-000003a5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3123687857","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571952","data":"2770608","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111820","id_llamada_ult":"282111820","conferencia":null,"grabando":"SI","grabacion":"3123687857-282111820-20250924080003.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000031f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017728805541992) [2025-09-24 08:00:29] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111820) (2025-09-24 08:00:29) [2025-09-24 08:00:29] production.INFO: RETO VALIDACION: TRUE (282111820) (2025-09-24 08:00:29) [2025-09-24 08:00:29] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:00:29] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-000003a5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:00:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:00:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3123687857","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571952","data":"2770608","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111820","id_llamada_ult":"282111820","conferencia":null,"grabando":"SI","grabacion":"3123687857-282111820-20250924080003.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000031f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:00:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:00:29] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:00:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:00:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5796","IDCONTACTO":"141572001","DATA":"2757264"} [2025-09-24 08:00:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111868) (2025-09-24 08:00:29) [2025-09-24 08:00:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111868) (2025-09-24 08:00:29) [2025-09-24 08:00:30] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5796","IDCONTACTO":"141571952","DATA":"2770608"} [2025-09-24 08:00:30] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111820) (2025-09-24 08:00:30) [2025-09-24 08:00:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111820) (2025-09-24 08:00:30) [2025-09-24 08:00:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:00:40 [2025-09-24 08:00:40] production.INFO: [2025-09-24 08:00:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:00:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111820","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:03.973","CONEXION":"2025-09-24 08:00:23.203","FIN":"2025-09-24 08:00:38.347","DNIS":null,"ANI_TELEFONO":"3123687857","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3123687857-282111820-20250924080003.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3123687857|SIP\/CLARO_COLOMBIA-0000031f|1758715174.799|16:Normal Clearing|16:PBX|10||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-660-280-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19320-5-0-25000-1-800-","DATA":"2770608","ISLA":"neotell_colombia"} [2025-09-24 08:00:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016639232635498) [2025-09-24 08:00:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111820) (2025-09-24 08:00:40) [2025-09-24 08:00:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6628 24-09-2025 08:00:41 [2025-09-24 08:00:41] production.INFO: [2025-09-24 08:00:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6628 [2025-09-24 08:00:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111880","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6628","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:13.050","CONEXION":"2025-09-24 08:00:19.287","FIN":"2025-09-24 08:00:39.187","DNIS":null,"ANI_TELEFONO":"3108261796","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3108261796-282111880-20250924080013.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3108261796|SIP\/CLARO_COLOMBIA-0000035d|1758715183.861|16:Normal Clearing|17:Network|100||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-100-880-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6120-3-0-25000-1-","DATA":"2768521","ISLA":"neotell_colombia"} [2025-09-24 08:00:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016589164733887) [2025-09-24 08:00:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111880) (2025-09-24 08:00:41) [2025-09-24 08:00:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6478 24-09-2025 08:00:42 [2025-09-24 08:00:42] production.INFO: [2025-09-24 08:00:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6478 [2025-09-24 08:00:42] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111537","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6478","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:17.643","CONEXION":"2025-09-24 07:59:29.953","FIN":"2025-09-24 08:00:40.337","DNIS":null,"ANI_TELEFONO":"3229189894","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3229189894-282111537-20250924075917.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3229189894|SIP\/CLARO_COLOMBIA-000001f8|1758715128.504|16:Normal Clearing|16:PBX|51||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-3740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12260-2-0-25000-1-80","DATA":"2768469","ISLA":"neotell_colombia"} [2025-09-24 08:00:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017428398132324) [2025-09-24 08:00:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111537) (2025-09-24 08:00:42) [2025-09-24 08:00:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:43] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:00:43 [2025-09-24 08:00:43] production.INFO: [2025-09-24 08:00:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:43] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:00:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111713","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:50.840","CONEXION":"2025-09-24 07:59:58.283","FIN":"2025-09-24 08:00:41.023","DNIS":null,"ANI_TELEFONO":"3107542758","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107542758-282111713-20250924075950.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3107542758|SIP\/CLARO_COLOMBIA-000002b1|1758715161.689|16:Normal Clearing|16:PBX|24||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-2400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7340-1-0-25000-1-800-","DATA":"2755226","ISLA":"neotell_colombia"} [2025-09-24 08:00:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001723051071167) [2025-09-24 08:00:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111713) (2025-09-24 08:00:43) [2025-09-24 08:00:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:47] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:00:47 [2025-09-24 08:00:47] production.INFO: [2025-09-24 08:00:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:47] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:00:48] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111699","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:46.810","CONEXION":"2025-09-24 07:59:59.097","FIN":"2025-09-24 08:00:45.767","DNIS":null,"ANI_TELEFONO":"3143809733","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3143809733-282111699-20250924075946.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3143809733|SIP\/CLARO_COLOMBIA-000002a1|1758715157.673|16:Normal Clearing|17:Network|75||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1060-760-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12220-5-0-25000-1-","DATA":"2769930","ISLA":"neotell_colombia"} [2025-09-24 08:00:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017859935760498) [2025-09-24 08:00:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111699) (2025-09-24 08:00:48) [2025-09-24 08:00:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:49] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:00:49 [2025-09-24 08:00:49] production.INFO: [2025-09-24 08:00:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:00:49] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:00:49] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:00:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111858","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:09.023","CONEXION":"2025-09-24 08:00:18.163","FIN":"2025-09-24 08:00:46.980","DNIS":null,"ANI_TELEFONO":"3194202305","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3194202305-282111858-20250924080009.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3194202305|SIP\/CLARO_COLOMBIA-00000347|1758715179.839|16:Normal Clearing|17:Network|12||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1300-280-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9020-4-0-25000-1-","DATA":"2846991","ISLA":"neotell_colombia"} [2025-09-24 08:00:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016438961029053) [2025-09-24 08:00:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111858) (2025-09-24 08:00:49) [2025-09-24 08:01:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:01:02 [2025-09-24 08:01:02] production.INFO: [2025-09-24 08:01:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:01:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111868","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:11.037","CONEXION":"2025-09-24 08:00:22.300","FIN":"2025-09-24 08:01:00.430","DNIS":null,"ANI_TELEFONO":"3144372179","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3144372179-282111868-20250924080011.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3144372179|SIP\/CLARO_COLOMBIA-00000351|1758715181.849|16:Normal Clearing|17:Network|15||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-980-480-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11240-4-0-25000-1-","DATA":"2757264","ISLA":"neotell_colombia"} [2025-09-24 08:01:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019328594207764) [2025-09-24 08:01:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111868) (2025-09-24 08:01:03) [2025-09-24 08:01:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:07 [2025-09-24 08:01:07] production.INFO: [2025-09-24 08:01:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017540454864502) [2025-09-24 08:01:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000487","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045388207","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572107","data":"2745600","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112071","id_llamada_ult":"282112071","conferencia":null,"grabando":"SI","grabacion":"3045388207-282112071-20250924080050.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000422","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017991065979004) [2025-09-24 08:01:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112071) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: RETO VALIDACION: TRUE (282112071) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:07] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000487","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045388207","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572107","data":"2745600","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112071","id_llamada_ult":"282112071","conferencia":null,"grabando":"SI","grabacion":"3045388207-282112071-20250924080050.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000422","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:07 [2025-09-24 08:01:07] production.INFO: [2025-09-24 08:01:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001823902130127) [2025-09-24 08:01:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000488","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3235158079","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572199","data":"2757077","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112043","id_llamada_ult":"282112043","conferencia":null,"grabando":"SI","grabacion":"3235158079-282112043-20250924080046.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000406","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017678737640381) [2025-09-24 08:01:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112043) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: RETO VALIDACION: TRUE (282112043) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:07] production.INFO: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000488","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3235158079","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572199","data":"2757077","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112043","id_llamada_ult":"282112043","conferencia":null,"grabando":"SI","grabacion":"3235158079-282112043-20250924080046.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000406","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5796","IDCONTACTO":"141572107","DATA":"2745600"} [2025-09-24 08:01:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112071) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112071) (2025-09-24 08:01:07) [2025-09-24 08:01:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6248","BASE":"5796","IDCONTACTO":"141572199","DATA":"2757077"} [2025-09-24 08:01:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112043) (2025-09-24 08:01:08) [2025-09-24 08:01:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112043) (2025-09-24 08:01:08) [2025-09-24 08:01:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:19 [2025-09-24 08:01:19] production.INFO: [2025-09-24 08:01:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.002039909362793) [2025-09-24 08:01:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000004d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3147281252","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572302","data":"2759891","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112165","id_llamada_ult":"282112165","conferencia":null,"grabando":"SI","grabacion":"3147281252-282112165-20250924080104.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000480","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019261837005615) [2025-09-24 08:01:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112165) (2025-09-24 08:01:19) [2025-09-24 08:01:19] production.INFO: RETO VALIDACION: TRUE (282112165) (2025-09-24 08:01:19) [2025-09-24 08:01:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:19] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000004d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3147281252","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572302","data":"2759891","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112165","id_llamada_ult":"282112165","conferencia":null,"grabando":"SI","grabacion":"3147281252-282112165-20250924080104.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000480","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5796","IDCONTACTO":"141572302","DATA":"2759891"} [2025-09-24 08:01:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112165) (2025-09-24 08:01:20) [2025-09-24 08:01:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112165) (2025-09-24 08:01:20) [2025-09-24 08:01:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:21] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:01:21 [2025-09-24 08:01:21] production.INFO: [2025-09-24 08:01:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:21] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:01:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111786","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:59:58.943","CONEXION":"2025-09-24 08:00:10.080","FIN":"2025-09-24 08:01:19.753","DNIS":null,"ANI_TELEFONO":"3504824036","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3504824036-282111786-20250924075958.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3504824036|SIP\/CLARO_COLOMBIA-000002fc|1758715169.764|16:Normal Clearing|17:Network|49||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-460-3120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11100-3-0-25000-1","DATA":"2747163","ISLA":"neotell_colombia"} [2025-09-24 08:01:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018250942230225) [2025-09-24 08:01:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111786) (2025-09-24 08:01:22) [2025-09-24 08:01:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4723 24-09-2025 08:01:22 [2025-09-24 08:01:22] production.INFO: [2025-09-24 08:01:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4723 [2025-09-24 08:01:23] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111373","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4723","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:47.433","CONEXION":"2025-09-24 07:59:07.490","FIN":"2025-09-24 08:01:20.837","DNIS":null,"ANI_TELEFONO":"3107316240","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107316240-282111373-20250924075847.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3107316240|SIP\/CLARO_COLOMBIA-0000014d|1758715097.333|16:Normal Clearing|17:Network|61||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1100-520-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20120-5-0-25000-1","DATA":"2750372","ISLA":"neotell_colombia"} [2025-09-24 08:01:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018608570098877) [2025-09-24 08:01:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111373) (2025-09-24 08:01:23) [2025-09-24 08:01:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:26] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6248 24-09-2025 08:01:26 [2025-09-24 08:01:26] production.INFO: [2025-09-24 08:01:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:26] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6248 [2025-09-24 08:01:26] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112043","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6248","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:46.263","CONEXION":"2025-09-24 08:01:00.950","FIN":"2025-09-24 08:01:23.867","DNIS":null,"ANI_TELEFONO":"3235158079","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3235158079-282112043-20250924080046.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3235158079|SIP\/CLARO_COLOMBIA-00000406|1758715216.1030|16:Normal Clearing|17:Network|37||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-340-3500-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14700-3-0-25000-","DATA":"2757077","ISLA":"neotell_colombia"} [2025-09-24 08:01:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016570091247559) [2025-09-24 08:01:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112043) (2025-09-24 08:01:26) [2025-09-24 08:01:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:27] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:01:27 [2025-09-24 08:01:27] production.INFO: [2025-09-24 08:01:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:27] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:01:27] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112071","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:00:50.307","CONEXION":"2025-09-24 08:01:00.710","FIN":"2025-09-24 08:01:25.217","DNIS":null,"ANI_TELEFONO":"3045388207","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3045388207-282112071-20250924080050.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3045388207|SIP\/CLARO_COLOMBIA-00000422|1758715220.1058|16:Normal Clearing|17:Network|73||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-380-2740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10400-4-0-25000-1","DATA":"2745600","ISLA":"neotell_colombia"} [2025-09-24 08:01:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017738342285156) [2025-09-24 08:01:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112071) (2025-09-24 08:01:27) [2025-09-24 08:01:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:27 [2025-09-24 08:01:27] production.INFO: [2025-09-24 08:01:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016579627990723) [2025-09-24 08:01:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000507","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135514246","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572344","data":"2758377","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112222","id_llamada_ult":"282112222","conferencia":null,"grabando":"SI","grabacion":"3135514246-282112222-20250924080113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004bb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016410350799561) [2025-09-24 08:01:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112222) (2025-09-24 08:01:27) [2025-09-24 08:01:27] production.INFO: RETO VALIDACION: TRUE (282112222) (2025-09-24 08:01:27) [2025-09-24 08:01:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:27] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000507","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135514246","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572344","data":"2758377","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112222","id_llamada_ult":"282112222","conferencia":null,"grabando":"SI","grabacion":"3135514246-282112222-20250924080113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004bb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5796","IDCONTACTO":"141572344","DATA":"2758377"} [2025-09-24 08:01:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112222) (2025-09-24 08:01:28) [2025-09-24 08:01:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112222) (2025-09-24 08:01:28) [2025-09-24 08:01:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:28 [2025-09-24 08:01:28] production.INFO: [2025-09-24 08:01:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020840167999268) [2025-09-24 08:01:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-0000050d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3006219499","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572318","data":"2756465","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112200","id_llamada_ult":"282112200","conferencia":null,"grabando":"SI","grabacion":"3006219499-282112200-20250924080109.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004a5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016942024230957) [2025-09-24 08:01:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112200) (2025-09-24 08:01:28) [2025-09-24 08:01:28] production.INFO: RETO VALIDACION: TRUE (282112200) (2025-09-24 08:01:28) [2025-09-24 08:01:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:28] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-0000050d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3006219499","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572318","data":"2756465","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112200","id_llamada_ult":"282112200","conferencia":null,"grabando":"SI","grabacion":"3006219499-282112200-20250924080109.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004a5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5796","IDCONTACTO":"141572318","DATA":"2756465"} [2025-09-24 08:01:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112200) (2025-09-24 08:01:29) [2025-09-24 08:01:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112200) (2025-09-24 08:01:29) [2025-09-24 08:01:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:29] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:01:29 [2025-09-24 08:01:29] production.INFO: [2025-09-24 08:01:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:29] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:01:29] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112222","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:13.470","CONEXION":"2025-09-24 08:01:21.017","FIN":"2025-09-24 08:01:27.187","DNIS":null,"ANI_TELEFONO":"3135514246","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3135514246-282112222-20250924080113.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3135514246|SIP\/CLARO_COLOMBIA-000004bb|1758715244.1211|16:Normal Clearing|16:PBX|63||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-560-2140-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7440-3-0-25000-1-800","DATA":"2758377","ISLA":"neotell_colombia"} [2025-09-24 08:01:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018079280853271) [2025-09-24 08:01:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112222) (2025-09-24 08:01:29) [2025-09-24 08:01:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:31] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:31 [2025-09-24 08:01:31] production.INFO: [2025-09-24 08:01:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:31] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:31] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018100738525391) [2025-09-24 08:01:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000521","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3127092211","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572376","data":"2761624","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112247","id_llamada_ult":"282112247","conferencia":null,"grabando":"SI","grabacion":"3127092211-282112247-20250924080117.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004d4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018320083618164) [2025-09-24 08:01:31] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112247) (2025-09-24 08:01:31) [2025-09-24 08:01:31] production.INFO: RETO VALIDACION: TRUE (282112247) (2025-09-24 08:01:31) [2025-09-24 08:01:31] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:31] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000521","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3127092211","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572376","data":"2761624","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112247","id_llamada_ult":"282112247","conferencia":null,"grabando":"SI","grabacion":"3127092211-282112247-20250924080117.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004d4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:31] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:31] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5796","IDCONTACTO":"141572376","DATA":"2761624"} [2025-09-24 08:01:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112247) (2025-09-24 08:01:31) [2025-09-24 08:01:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112247) (2025-09-24 08:01:31) [2025-09-24 08:01:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:35] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:35 [2025-09-24 08:01:35] production.INFO: [2025-09-24 08:01:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:35] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:35] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018210411071777) [2025-09-24 08:01:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017871856689453) [2025-09-24 08:01:35] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112178) (2025-09-24 08:01:35) [2025-09-24 08:01:35] production.INFO: RETO VALIDACION: TRUE (282112178) (2025-09-24 08:01:35) [2025-09-24 08:01:35] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:35] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:35] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141572062","DATA":"2783626"} [2025-09-24 08:01:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112178) (2025-09-24 08:01:36) [2025-09-24 08:01:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112178) (2025-09-24 08:01:36) [2025-09-24 08:01:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:36 [2025-09-24 08:01:36] production.INFO: [2025-09-24 08:01:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019168853759766) [2025-09-24 08:01:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015678405761719) [2025-09-24 08:01:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112272) (2025-09-24 08:01:36) [2025-09-24 08:01:36] production.INFO: RETO VALIDACION: TRUE (282112272) (2025-09-24 08:01:36) [2025-09-24 08:01:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:36] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:36] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:37] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141572402","DATA":"2770190"} [2025-09-24 08:01:37] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112272) (2025-09-24 08:01:37) [2025-09-24 08:01:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112272) (2025-09-24 08:01:37) [2025-09-24 08:01:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:37] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:37 [2025-09-24 08:01:37] production.INFO: [2025-09-24 08:01:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:37] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:37] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017621517181396) [2025-09-24 08:01:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000053e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233571108","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572414","data":"2736793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112282","id_llamada_ult":"282112282","conferencia":null,"grabando":"SI","grabacion":"3233571108-282112282-20250924080123.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004f8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017180442810059) [2025-09-24 08:01:37] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112282) (2025-09-24 08:01:37) [2025-09-24 08:01:37] production.INFO: RETO VALIDACION: TRUE (282112282) (2025-09-24 08:01:37) [2025-09-24 08:01:37] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:37] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000053e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233571108","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572414","data":"2736793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112282","id_llamada_ult":"282112282","conferencia":null,"grabando":"SI","grabacion":"3233571108-282112282-20250924080123.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004f8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:37] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:37] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:37] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5796","IDCONTACTO":"141572414","DATA":"2736793"} [2025-09-24 08:01:37] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112282) (2025-09-24 08:01:37) [2025-09-24 08:01:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112282) (2025-09-24 08:01:37) [2025-09-24 08:01:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:38 [2025-09-24 08:01:38] production.INFO: [2025-09-24 08:01:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 08:01:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000549","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3125334256","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572432","data":"2753165","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112298","id_llamada_ult":"282112298","conferencia":null,"grabando":"SI","grabacion":"3125334256-282112298-20250924080126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000509","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017518997192383) [2025-09-24 08:01:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112298) (2025-09-24 08:01:38) [2025-09-24 08:01:38] production.INFO: RETO VALIDACION: TRUE (282112298) (2025-09-24 08:01:38) [2025-09-24 08:01:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:38] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000549","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3125334256","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572432","data":"2753165","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112298","id_llamada_ult":"282112298","conferencia":null,"grabando":"SI","grabacion":"3125334256-282112298-20250924080126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000509","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5796","IDCONTACTO":"141572432","DATA":"2753165"} [2025-09-24 08:01:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112298) (2025-09-24 08:01:39) [2025-09-24 08:01:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112298) (2025-09-24 08:01:39) [2025-09-24 08:01:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:01:40 [2025-09-24 08:01:40] production.INFO: [2025-09-24 08:01:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:01:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112282","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:23.547","CONEXION":"2025-09-24 08:01:30.657","FIN":"2025-09-24 08:01:38.550","DNIS":null,"ANI_TELEFONO":"3233571108","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3233571108-282112282-20250924080123.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3233571108|SIP\/CLARO_COLOMBIA-000004f8|1758715254.1272|16:Normal Clearing|17:Network|71||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-560-2080-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6960-4-0-25000-1","DATA":"2736793","ISLA":"neotell_colombia"} [2025-09-24 08:01:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:01:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112282) (2025-09-24 08:01:40) [2025-09-24 08:01:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:41] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:41 [2025-09-24 08:01:41] production.INFO: [2025-09-24 08:01:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:41] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:41] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018088817596436) [2025-09-24 08:01:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00164794921875) [2025-09-24 08:01:41] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112178) (2025-09-24 08:01:41) [2025-09-24 08:01:41] production.INFO: RETO VALIDACION: TRUE (282112178) (2025-09-24 08:01:41) [2025-09-24 08:01:41] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:41] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:41] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:42 [2025-09-24 08:01:42] production.INFO: [2025-09-24 08:01:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022051334381104) [2025-09-24 08:01:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0025770664215088) [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: RETO VALIDACION: TRUE (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:42] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000535","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126803625","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572062","data":"2783626","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112178","id_llamada_ult":"282112178","conferencia":null,"grabando":"SI","grabacion":"3126803625-282112178-20250924080107.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000048f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:42] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141572062","DATA":"2783626"} [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:42] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141572062","DATA":"2783626"} [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112178) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:42 [2025-09-24 08:01:42] production.INFO: [2025-09-24 08:01:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017490386962891) [2025-09-24 08:01:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000560","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3006183558","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572415","data":"2745057","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112284","id_llamada_ult":"282112284","conferencia":null,"grabando":"SI","grabacion":"3006183558-282112284-20250924080123.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004fa","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:01:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112284) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: RETO VALIDACION: TRUE (282112284) (2025-09-24 08:01:42) [2025-09-24 08:01:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:42] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000560","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3006183558","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572415","data":"2745057","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112284","id_llamada_ult":"282112284","conferencia":null,"grabando":"SI","grabacion":"3006183558-282112284-20250924080123.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004fa","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:43] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141572415","DATA":"2745057"} [2025-09-24 08:01:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112284) (2025-09-24 08:01:43) [2025-09-24 08:01:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112284) (2025-09-24 08:01:43) [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:01:44 [2025-09-24 08:01:44] production.INFO: [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:44 [2025-09-24 08:01:44] production.INFO: [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019280910491943) [2025-09-24 08:01:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019409656524658) [2025-09-24 08:01:44] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112284","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:23.553","CONEXION":"2025-09-24 08:01:36.033","FIN":"2025-09-24 08:01:42.157","DNIS":null,"ANI_TELEFONO":"3006183558","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3006183558-282112284-20250924080123.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3006183558|SIP\/CLARO_COLOMBIA-000004fa|1758715254.1274|16:Normal Clearing|17:Network|81||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-220-4280-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12460-5-0-25000-","DATA":"2745057","ISLA":"neotell_colombia"} [2025-09-24 08:01:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112272) (2025-09-24 08:01:44) [2025-09-24 08:01:44] production.INFO: RETO VALIDACION: TRUE (282112272) (2025-09-24 08:01:44) [2025-09-24 08:01:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:44] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017759799957275) [2025-09-24 08:01:44] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112284) (2025-09-24 08:01:44) [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:44 [2025-09-24 08:01:44] production.INFO: [2025-09-24 08:01:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017998218536377) [2025-09-24 08:01:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015490055084229) [2025-09-24 08:01:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112272) (2025-09-24 08:01:44) [2025-09-24 08:01:44] production.INFO: RETO VALIDACION: TRUE (282112272) (2025-09-24 08:01:44) [2025-09-24 08:01:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:44] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000053d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:01:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178558325","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572402","data":"2770190","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112272","id_llamada_ult":"282112272","conferencia":null,"grabando":"SI","grabacion":"3178558325-282112272-20250924080121.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:44] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:45] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141572402","DATA":"2770190"} [2025-09-24 08:01:45] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112272) (2025-09-24 08:01:45) [2025-09-24 08:01:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112272) (2025-09-24 08:01:45) [2025-09-24 08:01:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:45] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:01:45 [2025-09-24 08:01:45] production.INFO: [2025-09-24 08:01:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:45] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:01:45] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112298","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:26.577","CONEXION":"2025-09-24 08:01:32.433","FIN":"2025-09-24 08:01:43.653","DNIS":null,"ANI_TELEFONO":"3125334256","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3125334256-282112298-20250924080126.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3125334256|SIP\/CLARO_COLOMBIA-00000509|1758715257.1289|16:Normal Clearing|16:PBX|15||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-560-480-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5720-2-0-25000-1-800-","DATA":"2753165","ISLA":"neotell_colombia"} [2025-09-24 08:01:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0043079853057861) [2025-09-24 08:01:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112298) (2025-09-24 08:01:46) [2025-09-24 08:01:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:46] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:01:46 [2025-09-24 08:01:46] production.INFO: [2025-09-24 08:01:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:46] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:01:46] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018820762634277) [2025-09-24 08:01:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000575","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103179271","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572419","data":"2794304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112288","id_llamada_ult":"282112288","conferencia":null,"grabando":"SI","grabacion":"3103179271-282112288-20250924080124.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 08:01:46] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112288) (2025-09-24 08:01:46) [2025-09-24 08:01:46] production.INFO: RETO VALIDACION: TRUE (282112288) (2025-09-24 08:01:46) [2025-09-24 08:01:46] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:01:46] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000575","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:01:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:01:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103179271","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572419","data":"2794304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112288","id_llamada_ult":"282112288","conferencia":null,"grabando":"SI","grabacion":"3103179271-282112288-20250924080124.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000004fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:01:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:01:46] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:01:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141572402","DATA":"2770190"} [2025-09-24 08:01:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112272) (2025-09-24 08:01:46) [2025-09-24 08:01:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112272) (2025-09-24 08:01:46) [2025-09-24 08:01:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:01:47] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5796","IDCONTACTO":"141572419","DATA":"2794304"} [2025-09-24 08:01:47] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112288) (2025-09-24 08:01:47) [2025-09-24 08:01:47] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112288) (2025-09-24 08:01:47) [2025-09-24 08:01:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:50] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:01:50 [2025-09-24 08:01:50] production.INFO: [2025-09-24 08:01:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:50] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:01:50] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111399","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:52.470","CONEXION":"2025-09-24 07:59:13.270","FIN":"2025-09-24 08:01:48.580","DNIS":null,"ANI_TELEFONO":"3115097585","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3115097585-282111399-20250924075852.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3115097585|SIP\/CLARO_COLOMBIA-00000168|1758715103.360|16:Normal Clearing|16:PBX|28||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-60-2120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20960-6-0-25000-1-800-","DATA":"2756646","ISLA":"neotell_colombia"} [2025-09-24 08:01:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015652179718018) [2025-09-24 08:01:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111399) (2025-09-24 08:01:50) [2025-09-24 08:01:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:01:52 [2025-09-24 08:01:52] production.INFO: [2025-09-24 08:01:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:01:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112200","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:09.450","CONEXION":"2025-09-24 08:01:21.867","FIN":"2025-09-24 08:01:49.890","DNIS":null,"ANI_TELEFONO":"3006219499","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3006219499-282112200-20250924080109.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3006219499|SIP\/CLARO_COLOMBIA-000004a5|1758715240.1189|16:Normal Clearing|16:PBX|92||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-260-3720-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12400-4-0-25000-1-80","DATA":"2756465","ISLA":"neotell_colombia"} [2025-09-24 08:01:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016920566558838) [2025-09-24 08:01:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112200) (2025-09-24 08:01:52) [2025-09-24 08:01:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:57] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:01:57 [2025-09-24 08:01:57] production.INFO: [2025-09-24 08:01:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:01:57] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:01:57] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:01:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282111267","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 07:58:26.230","CONEXION":"2025-09-24 07:58:50.703","FIN":"2025-09-24 08:01:55.073","DNIS":null,"ANI_TELEFONO":"3137225105","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3137225105-282111267-20250924075826.mp3","BASE":null,"RANGOHORARIO":"07:00","LOG":"|0|3137225105|SIP\/CLARO_COLOMBIA-000000e1|1758715076.225|16:Normal Clearing|16:PBX|91||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-440-1540-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=24600-7-0-25000-1-800","DATA":"2753047","ISLA":"neotell_colombia"} [2025-09-24 08:01:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001727819442749) [2025-09-24 08:01:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111267) (2025-09-24 08:01:57) [2025-09-24 08:02:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:08 [2025-09-24 08:02:08] production.INFO: [2025-09-24 08:02:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018999576568604) [2025-09-24 08:02:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000005fd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3207904893","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572538","data":"2744977","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112421","id_llamada_ult":"282112421","conferencia":null,"grabando":"SI","grabacion":"3207904893-282112421-20250924080147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000058c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018520355224609) [2025-09-24 08:02:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112421) (2025-09-24 08:02:08) [2025-09-24 08:02:08] production.INFO: RETO VALIDACION: TRUE (282112421) (2025-09-24 08:02:08) [2025-09-24 08:02:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:08] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000005fd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3207904893","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572538","data":"2744977","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112421","id_llamada_ult":"282112421","conferencia":null,"grabando":"SI","grabacion":"3207904893-282112421-20250924080147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000058c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5796","IDCONTACTO":"141572538","DATA":"2744977"} [2025-09-24 08:02:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112421) (2025-09-24 08:02:08) [2025-09-24 08:02:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112421) (2025-09-24 08:02:08) [2025-09-24 08:02:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:02:11 [2025-09-24 08:02:11] production.INFO: [2025-09-24 08:02:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:02:11] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112288","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:24.553","CONEXION":"2025-09-24 08:01:39.943","FIN":"2025-09-24 08:02:08.980","DNIS":null,"ANI_TELEFONO":"3103179271","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3103179271-282112288-20250924080124.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3103179271|SIP\/CLARO_COLOMBIA-000004fe|1758715255.1278|16:Normal Clearing|17:Network|37||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-40-920-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15480-4-0-25000-1-","DATA":"2794304","ISLA":"neotell_colombia"} [2025-09-24 08:02:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0021021366119385) [2025-09-24 08:02:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112288) (2025-09-24 08:02:11) [2025-09-24 08:02:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:15] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:02:15 [2025-09-24 08:02:15] production.INFO: [2025-09-24 08:02:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:15] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:02:15] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112421","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:47.717","CONEXION":"2025-09-24 08:02:01.690","FIN":"2025-09-24 08:02:13.250","DNIS":null,"ANI_TELEFONO":"3207904893","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3207904893-282112421-20250924080147.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3207904893|SIP\/CLARO_COLOMBIA-0000058c|1758715278.1420|16:Normal Clearing|17:Network|79||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-240-380-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13900-5-0-25000-1","DATA":"2744977","ISLA":"neotell_colombia"} [2025-09-24 08:02:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017058849334717) [2025-09-24 08:02:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112421) (2025-09-24 08:02:15) [2025-09-24 08:02:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:16 [2025-09-24 08:02:16] production.INFO: [2025-09-24 08:02:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017049312591553) [2025-09-24 08:02:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000630","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212137867","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572403","data":"2759718","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112495","id_llamada_ult":"282112495","conferencia":null,"grabando":"SI","grabacion":"3212137867-282112495-20250924080159.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005d6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016529560089111) [2025-09-24 08:02:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112495) (2025-09-24 08:02:16) [2025-09-24 08:02:16] production.INFO: RETO VALIDACION: TRUE (282112495) (2025-09-24 08:02:16) [2025-09-24 08:02:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:16] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000630","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212137867","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572403","data":"2759718","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112495","id_llamada_ult":"282112495","conferencia":null,"grabando":"SI","grabacion":"3212137867-282112495-20250924080159.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005d6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5796","IDCONTACTO":"141572403","DATA":"2759718"} [2025-09-24 08:02:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112495) (2025-09-24 08:02:17) [2025-09-24 08:02:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112495) (2025-09-24 08:02:17) [2025-09-24 08:02:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:17] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:02:17 [2025-09-24 08:02:17] production.INFO: [2025-09-24 08:02:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:17] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:02:17] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112178","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:07.420","CONEXION":"2025-09-24 08:01:28.833","FIN":"2025-09-24 08:02:15.113","DNIS":null,"ANI_TELEFONO":"3126803625","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3126803625-282112178-20250924080107.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3126803625|SIP\/CLARO_COLOMBIA-0000048f|1758715237.1167|16:Normal Clearing|17:Network|11||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-2620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21600-6-0-25000-1","DATA":"2783626","ISLA":"neotell_colombia"} [2025-09-24 08:02:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017011165618896) [2025-09-24 08:02:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112178) (2025-09-24 08:02:17) [2025-09-24 08:02:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:17] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:17 [2025-09-24 08:02:17] production.INFO: [2025-09-24 08:02:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:17] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:17] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015499591827393) [2025-09-24 08:02:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-00000633","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102646051","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572651","data":"2769768","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112520","id_llamada_ult":"282112520","conferencia":null,"grabando":"SI","grabacion":"3102646051-282112520-20250924080203.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005ef","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014820098876953) [2025-09-24 08:02:17] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112520) (2025-09-24 08:02:17) [2025-09-24 08:02:17] production.INFO: RETO VALIDACION: TRUE (282112520) (2025-09-24 08:02:17) [2025-09-24 08:02:17] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:17] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-00000633","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102646051","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572651","data":"2769768","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112520","id_llamada_ult":"282112520","conferencia":null,"grabando":"SI","grabacion":"3102646051-282112520-20250924080203.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005ef","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:17] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:18] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:18] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5796","IDCONTACTO":"141572651","DATA":"2769768"} [2025-09-24 08:02:18] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112520) (2025-09-24 08:02:18) [2025-09-24 08:02:18] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112520) (2025-09-24 08:02:18) [2025-09-24 08:02:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:18] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:18 [2025-09-24 08:02:18] production.INFO: [2025-09-24 08:02:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:18] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:18] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017728805541992) [2025-09-24 08:02:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000639","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3187294127","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572664","data":"2760504","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112535","id_llamada_ult":"282112535","conferencia":null,"grabando":"SI","grabacion":"3187294127-282112535-20250924080206.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005ff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016829967498779) [2025-09-24 08:02:18] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112535) (2025-09-24 08:02:18) [2025-09-24 08:02:18] production.INFO: RETO VALIDACION: TRUE (282112535) (2025-09-24 08:02:18) [2025-09-24 08:02:18] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:18] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000639","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3187294127","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572664","data":"2760504","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112535","id_llamada_ult":"282112535","conferencia":null,"grabando":"SI","grabacion":"3187294127-282112535-20250924080206.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000005ff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:18] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:02:19 [2025-09-24 08:02:19] production.INFO: [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:02:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112520","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:03.853","CONEXION":"2025-09-24 08:02:11.183","FIN":"2025-09-24 08:02:17.007","DNIS":null,"ANI_TELEFONO":"3102646051","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3102646051-282112520-20250924080203.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3102646051|SIP\/CLARO_COLOMBIA-000005ef|1758715294.1519|16:Normal Clearing|17:Network|23||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-980-120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7220-4-0-25000-1-","DATA":"2769768","ISLA":"neotell_colombia"} [2025-09-24 08:02:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:02:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112520) (2025-09-24 08:02:19) [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:02:19 [2025-09-24 08:02:19] production.INFO: [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:02:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112272","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:21.533","CONEXION":"2025-09-24 08:01:30.203","FIN":"2025-09-24 08:02:17.287","DNIS":null,"ANI_TELEFONO":"3178558325","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3178558325-282112272-20250924080121.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3178558325|SIP\/CLARO_COLOMBIA-000004ee|1758715252.1262|16:Normal Clearing|16:PBX|61||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1360-200-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8520-3-0-25000-1-800","DATA":"2770190","ISLA":"neotell_colombia"} [2025-09-24 08:02:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001600980758667) [2025-09-24 08:02:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112272) (2025-09-24 08:02:19) [2025-09-24 08:02:19] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:02:19] production.ERROR: Datos enviados: {"USUARIO":"6531","BASE":"5796","IDCONTACTO":"141572664","DATA":"2760504"} [2025-09-24 08:02:19] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6531&BASE=5796&IDCONTACTO=141572664&DATA=2760504 [2025-09-24 08:02:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112535) (2025-09-24 08:02:19) [2025-09-24 08:02:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112535) (2025-09-24 08:02:19) [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:02:19 [2025-09-24 08:02:19] production.INFO: [2025-09-24 08:02:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:02:20] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112247","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:17.493","CONEXION":"2025-09-24 08:01:24.940","FIN":"2025-09-24 08:02:17.083","DNIS":null,"ANI_TELEFONO":"3127092211","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3127092211-282112247-20250924080117.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3127092211|SIP\/CLARO_COLOMBIA-000004d4|1758715248.1236|16:Normal Clearing|16:PBX|60||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-2880-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7340-1-0-25000-1-80","DATA":"2761624","ISLA":"neotell_colombia"} [2025-09-24 08:02:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017378330230713) [2025-09-24 08:02:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112247) (2025-09-24 08:02:20) [2025-09-24 08:02:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:28 [2025-09-24 08:02:28] production.INFO: [2025-09-24 08:02:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017509460449219) [2025-09-24 08:02:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000674","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114942427","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572681","data":"2760262","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112552","id_llamada_ult":"282112552","conferencia":null,"grabando":"SI","grabacion":"3114942427-282112552-20250924080209.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000610","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016682147979736) [2025-09-24 08:02:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112552) (2025-09-24 08:02:28) [2025-09-24 08:02:28] production.INFO: RETO VALIDACION: TRUE (282112552) (2025-09-24 08:02:28) [2025-09-24 08:02:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:28] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000674","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114942427","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572681","data":"2760262","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112552","id_llamada_ult":"282112552","conferencia":null,"grabando":"SI","grabacion":"3114942427-282112552-20250924080209.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000610","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5796","IDCONTACTO":"141572681","DATA":"2760262"} [2025-09-24 08:02:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112552) (2025-09-24 08:02:29) [2025-09-24 08:02:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112552) (2025-09-24 08:02:29) [2025-09-24 08:02:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:30] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:02:30 [2025-09-24 08:02:30] production.INFO: [2025-09-24 08:02:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:30] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:02:30] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112535","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:06.877","CONEXION":"2025-09-24 08:02:12.240","FIN":"2025-09-24 08:02:28.443","DNIS":null,"ANI_TELEFONO":"3187294127","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3187294127-282112535-20250924080206.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3187294127|SIP\/CLARO_COLOMBIA-000005ff|1758715297.1535|16:Normal Clearing|16:PBX|36||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-40-1880-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5240-3-0-25000-1-800-","DATA":"2760504","ISLA":"neotell_colombia"} [2025-09-24 08:02:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017390251159668) [2025-09-24 08:02:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112535) (2025-09-24 08:02:30) [2025-09-24 08:02:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:02:31 [2025-09-24 08:02:31] production.INFO: [2025-09-24 08:02:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:02:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112495","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:59.833","CONEXION":"2025-09-24 08:02:10.207","FIN":"2025-09-24 08:02:28.960","DNIS":null,"ANI_TELEFONO":"3212137867","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3212137867-282112495-20250924080159.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3212137867|SIP\/CLARO_COLOMBIA-000005d6|1758715290.1494|16:Normal Clearing|17:Network|47||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-700-640-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10340-4-0-25000-1-","DATA":"2759718","ISLA":"neotell_colombia"} [2025-09-24 08:02:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015299320220947) [2025-09-24 08:02:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112495) (2025-09-24 08:02:31) [2025-09-24 08:02:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:38 [2025-09-24 08:02:38] production.INFO: [2025-09-24 08:02:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020208358764648) [2025-09-24 08:02:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-000006ac","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3505690360","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572689","data":"2747129","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112561","id_llamada_ult":"282112561","conferencia":null,"grabando":"SI","grabacion":"3505690360-282112561-20250924080210.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000619","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018219947814941) [2025-09-24 08:02:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112561) (2025-09-24 08:02:38) [2025-09-24 08:02:38] production.INFO: RETO VALIDACION: TRUE (282112561) (2025-09-24 08:02:38) [2025-09-24 08:02:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:38] production.INFO: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-000006ac","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3505690360","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572689","data":"2747129","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112561","id_llamada_ult":"282112561","conferencia":null,"grabando":"SI","grabacion":"3505690360-282112561-20250924080210.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000619","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6628","BASE":"5796","IDCONTACTO":"141572689","DATA":"2747129"} [2025-09-24 08:02:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112561) (2025-09-24 08:02:39) [2025-09-24 08:02:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112561) (2025-09-24 08:02:39) [2025-09-24 08:02:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:39] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:02:39 [2025-09-24 08:02:39] production.INFO: [2025-09-24 08:02:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:39] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:02:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112165","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:01:04.403","CONEXION":"2025-09-24 08:01:12.913","FIN":"2025-09-24 08:02:37.693","DNIS":null,"ANI_TELEFONO":"3147281252","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3147281252-282112165-20250924080104.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3147281252|SIP\/CLARO_COLOMBIA-00000480|1758715234.1152|16:Normal Clearing|17:Network|85||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-140-880-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8400-4-0-25000-1-","DATA":"2759891","ISLA":"neotell_colombia"} [2025-09-24 08:02:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0053179264068604) [2025-09-24 08:02:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112165) (2025-09-24 08:02:40) [2025-09-24 08:02:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:46] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:46 [2025-09-24 08:02:46] production.INFO: [2025-09-24 08:02:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:46] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:46] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019171237945557) [2025-09-24 08:02:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000006d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223971864","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572746","data":"2735845","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112610","id_llamada_ult":"282112610","conferencia":null,"grabando":"SI","grabacion":"3223971864-282112610-20250924080222.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000064d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016880035400391) [2025-09-24 08:02:46] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112610) (2025-09-24 08:02:46) [2025-09-24 08:02:46] production.INFO: RETO VALIDACION: TRUE (282112610) (2025-09-24 08:02:46) [2025-09-24 08:02:46] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:46] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000006d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223971864","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572746","data":"2735845","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112610","id_llamada_ult":"282112610","conferencia":null,"grabando":"SI","grabacion":"3223971864-282112610-20250924080222.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000064d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:46] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5796","IDCONTACTO":"141572746","DATA":"2735845"} [2025-09-24 08:02:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112610) (2025-09-24 08:02:46) [2025-09-24 08:02:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112610) (2025-09-24 08:02:46) [2025-09-24 08:02:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:49 [2025-09-24 08:02:49] production.INFO: [2025-09-24 08:02:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016951560974121) [2025-09-24 08:02:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017328262329102) [2025-09-24 08:02:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112630) (2025-09-24 08:02:49) [2025-09-24 08:02:49] production.INFO: RETO VALIDACION: TRUE (282112630) (2025-09-24 08:02:49) [2025-09-24 08:02:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:49] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141572765","DATA":"2750444"} [2025-09-24 08:02:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112630) (2025-09-24 08:02:49) [2025-09-24 08:02:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:02:49) [2025-09-24 08:02:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:50] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:02:50 [2025-09-24 08:02:50] production.INFO: [2025-09-24 08:02:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:50] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:02:50] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015978813171387) [2025-09-24 08:02:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000006f0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113176493","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572520","data":"2762793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112672","id_llamada_ult":"282112672","conferencia":null,"grabando":"SI","grabacion":"3113176493-282112672-20250924080232.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000068c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017321109771729) [2025-09-24 08:02:50] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112672) (2025-09-24 08:02:50) [2025-09-24 08:02:50] production.INFO: RETO VALIDACION: TRUE (282112672) (2025-09-24 08:02:50) [2025-09-24 08:02:50] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:02:50] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000006f0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:02:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113176493","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572520","data":"2762793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112672","id_llamada_ult":"282112672","conferencia":null,"grabando":"SI","grabacion":"3113176493-282112672-20250924080232.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000068c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:02:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:02:50] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:02:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:02:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5796","IDCONTACTO":"141572520","DATA":"2762793"} [2025-09-24 08:02:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112672) (2025-09-24 08:02:50) [2025-09-24 08:02:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112672) (2025-09-24 08:02:50) [2025-09-24 08:02:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:56] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:02:56 [2025-09-24 08:02:56] production.INFO: [2025-09-24 08:02:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:02:56] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:02:56] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:02:56] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112672","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:32.077","CONEXION":"2025-09-24 08:02:44.077","FIN":"2025-09-24 08:02:54.060","DNIS":null,"ANI_TELEFONO":"3113176493","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3113176493-282112672-20250924080232.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3113176493|SIP\/CLARO_COLOMBIA-0000068c|1758715322.1676|16:Normal Clearing|17:Network|40||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-260-320-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11980-4-0-25000-1-","DATA":"2762793","ISLA":"neotell_colombia"} [2025-09-24 08:02:56] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017468929290771) [2025-09-24 08:02:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112672) (2025-09-24 08:02:56) [2025-09-24 08:03:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:08 [2025-09-24 08:03:08] production.INFO: [2025-09-24 08:03:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018560886383057) [2025-09-24 08:03:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000761","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3124208965","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572964","data":"2756865","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112825","id_llamada_ult":"282112825","conferencia":null,"grabando":"SI","grabacion":"3124208965-282112825-20250924080256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000729","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017201900482178) [2025-09-24 08:03:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112825) (2025-09-24 08:03:08) [2025-09-24 08:03:08] production.INFO: RETO VALIDACION: TRUE (282112825) (2025-09-24 08:03:08) [2025-09-24 08:03:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:08] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000761","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3124208965","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572964","data":"2756865","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112825","id_llamada_ult":"282112825","conferencia":null,"grabando":"SI","grabacion":"3124208965-282112825-20250924080256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000729","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5796","IDCONTACTO":"141572964","DATA":"2756865"} [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112825) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112825) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:09 [2025-09-24 08:03:09] production.INFO: [2025-09-24 08:03:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017299652099609) [2025-09-24 08:03:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017068386077881) [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: RETO VALIDACION: TRUE (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:09] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:09 [2025-09-24 08:03:09] production.INFO: [2025-09-24 08:03:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018811225891113) [2025-09-24 08:03:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001823902130127) [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: RETO VALIDACION: TRUE (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:09] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141572765","DATA":"2750444"} [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:03:09) [2025-09-24 08:03:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:10 [2025-09-24 08:03:10] production.INFO: [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020580291748047) [2025-09-24 08:03:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018529891967773) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: RETO VALIDACION: TRUE (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:10] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141572765","DATA":"2750444"} [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:10 [2025-09-24 08:03:10] production.INFO: [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017440319061279) [2025-09-24 08:03:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016491413116455) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: RETO VALIDACION: TRUE (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:10] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000006eb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:02:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:02:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134181119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572765","data":"2750444","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112630","id_llamada_ult":"282112630","conferencia":null,"grabando":"SI","grabacion":"3134181119-282112630-20250924080225.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000661","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141572765","DATA":"2750444"} [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:10 [2025-09-24 08:03:10] production.INFO: [2025-09-24 08:03:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016710758209229) [2025-09-24 08:03:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000771","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3207606337","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572963","data":"2766338","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112822","id_llamada_ult":"282112822","conferencia":null,"grabando":"SI","grabacion":"3207606337-282112822-20250924080256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000726","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016639232635498) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112822) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: RETO VALIDACION: TRUE (282112822) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:10] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000771","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3207606337","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572963","data":"2766338","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112822","id_llamada_ult":"282112822","conferencia":null,"grabando":"SI","grabacion":"3207606337-282112822-20250924080256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000726","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5796","IDCONTACTO":"141572765","DATA":"2750444"} [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:03:10) [2025-09-24 08:03:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5796","IDCONTACTO":"141572963","DATA":"2766338"} [2025-09-24 08:03:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112822) (2025-09-24 08:03:11) [2025-09-24 08:03:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112822) (2025-09-24 08:03:11) [2025-09-24 08:03:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:29] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:29 [2025-09-24 08:03:29] production.INFO: [2025-09-24 08:03:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:29] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:29] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019650459289551) [2025-09-24 08:03:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-000007d2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3057393546","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573062","data":"2790417","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112941","id_llamada_ult":"282112941","conferencia":null,"grabando":"SI","grabacion":"3057393546-282112941-20250924080316.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000079f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017421245574951) [2025-09-24 08:03:29] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112941) (2025-09-24 08:03:29) [2025-09-24 08:03:29] production.INFO: RETO VALIDACION: TRUE (282112941) (2025-09-24 08:03:29) [2025-09-24 08:03:29] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:29] production.INFO: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-000007d2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3057393546","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573062","data":"2790417","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112941","id_llamada_ult":"282112941","conferencia":null,"grabando":"SI","grabacion":"3057393546-282112941-20250924080316.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000079f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:29] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:30] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:30] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6522","BASE":"5796","IDCONTACTO":"141573062","DATA":"2790417"} [2025-09-24 08:03:30] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112941) (2025-09-24 08:03:30) [2025-09-24 08:03:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112941) (2025-09-24 08:03:30) [2025-09-24 08:03:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:30] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:30 [2025-09-24 08:03:30] production.INFO: [2025-09-24 08:03:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:30] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:30] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016210079193115) [2025-09-24 08:03:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-000007d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3025490235","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573076","data":"2782247","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112951","id_llamada_ult":"282112951","conferencia":null,"grabando":"SI","grabacion":"3025490235-282112951-20250924080318.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007a9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001539945602417) [2025-09-24 08:03:30] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112951) (2025-09-24 08:03:30) [2025-09-24 08:03:30] production.INFO: RETO VALIDACION: TRUE (282112951) (2025-09-24 08:03:30) [2025-09-24 08:03:30] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:30] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-000007d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3025490235","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573076","data":"2782247","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112951","id_llamada_ult":"282112951","conferencia":null,"grabando":"SI","grabacion":"3025490235-282112951-20250924080318.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007a9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:30] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:30] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5796","IDCONTACTO":"141573076","DATA":"2782247"} [2025-09-24 08:03:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112951) (2025-09-24 08:03:31) [2025-09-24 08:03:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112951) (2025-09-24 08:03:31) [2025-09-24 08:03:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:31] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:31 [2025-09-24 08:03:31] production.INFO: [2025-09-24 08:03:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:31] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:31] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001863956451416) [2025-09-24 08:03:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000007dd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007717083","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573038","data":"2760814","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112916","id_llamada_ult":"282112916","conferencia":null,"grabando":"SI","grabacion":"3007717083-282112916-20250924080312.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000786","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016710758209229) [2025-09-24 08:03:31] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112916) (2025-09-24 08:03:31) [2025-09-24 08:03:31] production.INFO: RETO VALIDACION: TRUE (282112916) (2025-09-24 08:03:31) [2025-09-24 08:03:31] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:31] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000007dd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007717083","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573038","data":"2760814","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112916","id_llamada_ult":"282112916","conferencia":null,"grabando":"SI","grabacion":"3007717083-282112916-20250924080312.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000786","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:31] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:31] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:03:31 [2025-09-24 08:03:31] production.INFO: [2025-09-24 08:03:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:03:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5796","IDCONTACTO":"141573038","DATA":"2760814"} [2025-09-24 08:03:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112916) (2025-09-24 08:03:31) [2025-09-24 08:03:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112916) (2025-09-24 08:03:31) [2025-09-24 08:03:32] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:03:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112825","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:56.277","CONEXION":"2025-09-24 08:03:01.953","FIN":"2025-09-24 08:03:29.680","DNIS":null,"ANI_TELEFONO":"3124208965","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3124208965-282112825-20250924080256.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3124208965|SIP\/CLARO_COLOMBIA-00000729|1758715346.1833|16:Normal Clearing|17:Network|74||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-780-1960-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5580-2-0-25000-1","DATA":"2756865","ISLA":"neotell_colombia"} [2025-09-24 08:03:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019149780273438) [2025-09-24 08:03:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112825) (2025-09-24 08:03:32) [2025-09-24 08:03:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:03:35 [2025-09-24 08:03:35] production.INFO: [2025-09-24 08:03:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:03:35] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:03:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112916","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:12.390","CONEXION":"2025-09-24 08:03:24.813","FIN":"2025-09-24 08:03:33.087","DNIS":null,"ANI_TELEFONO":"3007717083","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3007717083-282112916-20250924080312.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3007717083|SIP\/CLARO_COLOMBIA-00000786|1758715362.1926|16:Normal Clearing|17:Network|43||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1800-800-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12400-3-0-25000-","DATA":"2760814","ISLA":"neotell_colombia"} [2025-09-24 08:03:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019121170043945) [2025-09-24 08:03:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112916) (2025-09-24 08:03:35) [2025-09-24 08:03:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:03:35 [2025-09-24 08:03:35] production.INFO: [2025-09-24 08:03:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:03:36] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:03:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112951","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:18.427","CONEXION":"2025-09-24 08:03:23.683","FIN":"2025-09-24 08:03:33.797","DNIS":null,"ANI_TELEFONO":"3025490235","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3025490235-282112951-20250924080318.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3025490235|SIP\/CLARO_COLOMBIA-000007a9|1758715368.1961|16:Normal Clearing|17:Network|35||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-380-1780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5160-4-0-25000-1","DATA":"2782247","ISLA":"neotell_colombia"} [2025-09-24 08:03:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017390251159668) [2025-09-24 08:03:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112951) (2025-09-24 08:03:36) [2025-09-24 08:03:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:03:40 [2025-09-24 08:03:40] production.INFO: [2025-09-24 08:03:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:03:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:03:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112610","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:22.003","CONEXION":"2025-09-24 08:02:39.450","FIN":"2025-09-24 08:03:38.003","DNIS":null,"ANI_TELEFONO":"3223971864","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3223971864-282112610-20250924080222.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3223971864|SIP\/CLARO_COLOMBIA-0000064d|1758715312.1613|16:Normal Clearing|16:PBX|3||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-760-1040-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17540-5-0-25000-1-800","DATA":"2735845","ISLA":"neotell_colombia"} [2025-09-24 08:03:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016770362854004) [2025-09-24 08:03:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112610) (2025-09-24 08:03:40) [2025-09-24 08:03:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:46] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:46 [2025-09-24 08:03:46] production.INFO: [2025-09-24 08:03:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:46] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:46] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018670558929443) [2025-09-24 08:03:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000083c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3219066253","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573033","data":"2758044","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113021","id_llamada_ult":"282113021","conferencia":null,"grabando":"SI","grabacion":"3219066253-282113021-20250924080333.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007f2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016999244689941) [2025-09-24 08:03:46] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113021) (2025-09-24 08:03:46) [2025-09-24 08:03:46] production.INFO: RETO VALIDACION: TRUE (282113021) (2025-09-24 08:03:46) [2025-09-24 08:03:46] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:46] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000083c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:45","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:45","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3219066253","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573033","data":"2758044","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113021","id_llamada_ult":"282113021","conferencia":null,"grabando":"SI","grabacion":"3219066253-282113021-20250924080333.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007f2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:46] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5796","IDCONTACTO":"141573033","DATA":"2758044"} [2025-09-24 08:03:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113021) (2025-09-24 08:03:46) [2025-09-24 08:03:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113021) (2025-09-24 08:03:46) [2025-09-24 08:03:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:49 [2025-09-24 08:03:49] production.INFO: [2025-09-24 08:03:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019769668579102) [2025-09-24 08:03:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-0000084b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3167554801","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572923","data":"2749012","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113010","id_llamada_ult":"282113010","conferencia":null,"grabando":"SI","grabacion":"3167554801-282113010-20250924080331.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007e7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022571086883545) [2025-09-24 08:03:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113010) (2025-09-24 08:03:49) [2025-09-24 08:03:49] production.INFO: RETO VALIDACION: TRUE (282113010) (2025-09-24 08:03:49) [2025-09-24 08:03:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:49] production.INFO: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-0000084b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3167554801","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141572923","data":"2749012","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113010","id_llamada_ult":"282113010","conferencia":null,"grabando":"SI","grabacion":"3167554801-282113010-20250924080331.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007e7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4723","BASE":"5796","IDCONTACTO":"141572923","DATA":"2749012"} [2025-09-24 08:03:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113010) (2025-09-24 08:03:49) [2025-09-24 08:03:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113010) (2025-09-24 08:03:49) [2025-09-24 08:03:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:50] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:03:50 [2025-09-24 08:03:50] production.INFO: [2025-09-24 08:03:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:50] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:03:50] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:03:50] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:03:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113021","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:33.520","CONEXION":"2025-09-24 08:03:40.063","FIN":"2025-09-24 08:03:48.037","DNIS":null,"ANI_TELEFONO":"3219066253","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3219066253-282113021-20250924080333.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3219066253|SIP\/CLARO_COLOMBIA-000007f2|1758715384.2034|16:Normal Clearing|17:Network|58||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-860-240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6440-3-0-25000-1-8","DATA":"2758044","ISLA":"neotell_colombia"} [2025-09-24 08:03:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016591548919678) [2025-09-24 08:03:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113021) (2025-09-24 08:03:50) [2025-09-24 08:03:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:54] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:03:54 [2025-09-24 08:03:54] production.INFO: [2025-09-24 08:03:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:03:54] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:03:54] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018861293792725) [2025-09-24 08:03:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000855","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3232403676","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573094","data":"2758784","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112970","id_llamada_ult":"282112970","conferencia":null,"grabando":"SI","grabacion":"3232403676-282112970-20250924080321.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007bc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018930435180664) [2025-09-24 08:03:54] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282112970) (2025-09-24 08:03:54) [2025-09-24 08:03:54] production.INFO: RETO VALIDACION: TRUE (282112970) (2025-09-24 08:03:54) [2025-09-24 08:03:54] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:03:54] production.INFO: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00000855","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:03:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:03:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3232403676","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573094","data":"2758784","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282112970","id_llamada_ult":"282112970","conferencia":null,"grabando":"SI","grabacion":"3232403676-282112970-20250924080321.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000007bc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:03:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:03:54] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:03:55] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:03:55] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6248","BASE":"5796","IDCONTACTO":"141573094","DATA":"2758784"} [2025-09-24 08:03:55] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282112970) (2025-09-24 08:03:55) [2025-09-24 08:03:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112970) (2025-09-24 08:03:55) [2025-09-24 08:04:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:04:07 [2025-09-24 08:04:07] production.INFO: [2025-09-24 08:04:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:04:07] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112822","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:56.277","CONEXION":"2025-09-24 08:03:04.213","FIN":"2025-09-24 08:04:05.087","DNIS":null,"ANI_TELEFONO":"3207606337","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3207606337-282112822-20250924080256.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3207606337|SIP\/CLARO_COLOMBIA-00000726|1758715346.1830|16:Normal Clearing|17:Network|60||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-1580-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7820-4-0-25000-1","DATA":"2766338","ISLA":"neotell_colombia"} [2025-09-24 08:04:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019729137420654) [2025-09-24 08:04:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112822) (2025-09-24 08:04:07) [2025-09-24 08:04:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4723 24-09-2025 08:04:07 [2025-09-24 08:04:07] production.INFO: [2025-09-24 08:04:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4723 [2025-09-24 08:04:08] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113010","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4723","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:31.513","CONEXION":"2025-09-24 08:03:42.433","FIN":"2025-09-24 08:04:05.703","DNIS":null,"ANI_TELEFONO":"3167554801","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3167554801-282113010-20250924080331.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3167554801|SIP\/CLARO_COLOMBIA-000007e7|1758715382.2023|16:Normal Clearing|17:Network|16||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-960-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10900-4-0-25000-1","DATA":"2749012","ISLA":"neotell_colombia"} [2025-09-24 08:04:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018110275268555) [2025-09-24 08:04:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113010) (2025-09-24 08:04:08) [2025-09-24 08:04:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:04:10 [2025-09-24 08:04:10] production.INFO: [2025-09-24 08:04:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:04:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017750263214111) [2025-09-24 08:04:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000008ce","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043355067","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573245","data":"2774532","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113134","id_llamada_ult":"282113134","conferencia":null,"grabando":"SI","grabacion":"3043355067-282113134-20250924080350.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000866","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017848014831543) [2025-09-24 08:04:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113134) (2025-09-24 08:04:10) [2025-09-24 08:04:10] production.INFO: RETO VALIDACION: TRUE (282113134) (2025-09-24 08:04:10) [2025-09-24 08:04:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:04:10] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000008ce","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043355067","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573245","data":"2774532","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113134","id_llamada_ult":"282113134","conferencia":null,"grabando":"SI","grabacion":"3043355067-282113134-20250924080350.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000866","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:04:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:04:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5796","IDCONTACTO":"141573245","DATA":"2774532"} [2025-09-24 08:04:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113134) (2025-09-24 08:04:11) [2025-09-24 08:04:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113134) (2025-09-24 08:04:11) [2025-09-24 08:04:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:18] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:04:18 [2025-09-24 08:04:18] production.INFO: [2025-09-24 08:04:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:18] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:04:18] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113134","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:50.660","CONEXION":"2025-09-24 08:04:04.627","FIN":"2025-09-24 08:04:16.573","DNIS":null,"ANI_TELEFONO":"3043355067","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3043355067-282113134-20250924080350.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3043355067|SIP\/CLARO_COLOMBIA-00000866|1758715401.2150|16:Normal Clearing|17:Network|82||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-100-2160-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13940-5-0-25000-","DATA":"2774532","ISLA":"neotell_colombia"} [2025-09-24 08:04:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018689632415771) [2025-09-24 08:04:18] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113134) (2025-09-24 08:04:18) [2025-09-24 08:04:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:04:21 [2025-09-24 08:04:21] production.INFO: [2025-09-24 08:04:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:04:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018379688262939) [2025-09-24 08:04:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000904","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045984385","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573352","data":"2766348","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113240","id_llamada_ult":"282113240","conferencia":null,"grabando":"SI","grabacion":"3045984385-282113240-20250924080409.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000008d1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016200542449951) [2025-09-24 08:04:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113240) (2025-09-24 08:04:21) [2025-09-24 08:04:21] production.INFO: RETO VALIDACION: TRUE (282113240) (2025-09-24 08:04:21) [2025-09-24 08:04:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:04:21] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000904","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045984385","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573352","data":"2766348","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113240","id_llamada_ult":"282113240","conferencia":null,"grabando":"SI","grabacion":"3045984385-282113240-20250924080409.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000008d1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:04:22] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:04:22] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5796","IDCONTACTO":"141573352","DATA":"2766348"} [2025-09-24 08:04:22] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113240) (2025-09-24 08:04:22) [2025-09-24 08:04:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113240) (2025-09-24 08:04:22) [2025-09-24 08:04:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:24] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:04:24 [2025-09-24 08:04:24] production.INFO: [2025-09-24 08:04:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:24] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:04:25] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113240","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:09.790","CONEXION":"2025-09-24 08:04:15.203","FIN":"2025-09-24 08:04:22.783","DNIS":null,"ANI_TELEFONO":"3045984385","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3045984385-282113240-20250924080409.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3045984385|SIP\/CLARO_COLOMBIA-000008d1|1758715420.2257|16:Normal Clearing|17:Network|42||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-480-900-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5320-2-0-25000-1-","DATA":"2766348","ISLA":"neotell_colombia"} [2025-09-24 08:04:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017139911651611) [2025-09-24 08:04:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113240) (2025-09-24 08:04:25) [2025-09-24 08:04:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:41] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:04:41 [2025-09-24 08:04:41] production.INFO: [2025-09-24 08:04:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:41] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:04:41] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021510124206543) [2025-09-24 08:04:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000978","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105525413","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573414","data":"2737647","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113298","id_llamada_ult":"282113298","conferencia":null,"grabando":"SI","grabacion":"3105525413-282113298-20250924080422.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000090c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018420219421387) [2025-09-24 08:04:41] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113298) (2025-09-24 08:04:41) [2025-09-24 08:04:41] production.INFO: RETO VALIDACION: TRUE (282113298) (2025-09-24 08:04:41) [2025-09-24 08:04:41] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:04:41] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000978","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105525413","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573414","data":"2737647","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113298","id_llamada_ult":"282113298","conferencia":null,"grabando":"SI","grabacion":"3105525413-282113298-20250924080422.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000090c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:41] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:04:41] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:04:41] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5796","IDCONTACTO":"141573414","DATA":"2737647"} [2025-09-24 08:04:41] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113298) (2025-09-24 08:04:41) [2025-09-24 08:04:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113298) (2025-09-24 08:04:41) [2025-09-24 08:04:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:04:45 [2025-09-24 08:04:45] production.INFO: [2025-09-24 08:04:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:04:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020830631256104) [2025-09-24 08:04:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000098d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3147495384","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573437","data":"2790100","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113344","id_llamada_ult":"282113344","conferencia":null,"grabando":"SI","grabacion":"3147495384-282113344-20250924080429.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000093a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0028679370880127) [2025-09-24 08:04:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113344) (2025-09-24 08:04:45) [2025-09-24 08:04:45] production.INFO: RETO VALIDACION: TRUE (282113344) (2025-09-24 08:04:45) [2025-09-24 08:04:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:04:45] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000098d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3147495384","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573437","data":"2790100","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113344","id_llamada_ult":"282113344","conferencia":null,"grabando":"SI","grabacion":"3147495384-282113344-20250924080429.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000093a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:04:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:04:45] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5796","IDCONTACTO":"141573437","DATA":"2790100"} [2025-09-24 08:04:45] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113344) (2025-09-24 08:04:45) [2025-09-24 08:04:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113344) (2025-09-24 08:04:45) [2025-09-24 08:04:46] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719086) or (`reserved_at` <= 1758718996)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719086) or (`reserved_at` <= 1758718996)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:04:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:47] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:04:47 [2025-09-24 08:04:47] production.INFO: [2025-09-24 08:04:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:47] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:04:47] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:47] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113344","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:29.910","CONEXION":"2025-09-24 08:04:38.783","FIN":"2025-09-24 08:04:45.087","DNIS":null,"ANI_TELEFONO":"3147495384","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3147495384-282113344-20250924080429.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3147495384|SIP\/CLARO_COLOMBIA-0000093a|1758715440.2362|16:Normal Clearing|17:Network|9||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-360-1400-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8760-4-0-25000-1-","DATA":"2790100","ISLA":"neotell_colombia"} [2025-09-24 08:04:47] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017111301422119) [2025-09-24 08:04:47] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113344) (2025-09-24 08:04:47) [2025-09-24 08:04:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:55] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:04:55 [2025-09-24 08:04:55] production.INFO: [2025-09-24 08:04:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:55] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:04:56] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:04:56] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113298","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:22.863","CONEXION":"2025-09-24 08:04:34.333","FIN":"2025-09-24 08:04:53.237","DNIS":null,"ANI_TELEFONO":"3105525413","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3105525413-282113298-20250924080422.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3105525413|SIP\/CLARO_COLOMBIA-0000090c|1758715433.2316|16:Normal Clearing|16:PBX|11||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-380-2640-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11420-4-0-25000-1-80","DATA":"2737647","ISLA":"neotell_colombia"} [2025-09-24 08:04:56] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017139911651611) [2025-09-24 08:04:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113298) (2025-09-24 08:04:56) [2025-09-24 08:04:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:57] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:04:57 [2025-09-24 08:04:57] production.INFO: [2025-09-24 08:04:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:04:57] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:04:57] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019240379333496) [2025-09-24 08:04:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000009cf","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228366387","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573488","data":"2782243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113386","id_llamada_ult":"282113386","conferencia":null,"grabando":"SI","grabacion":"3228366387-282113386-20250924080436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000964","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017070770263672) [2025-09-24 08:04:57] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113386) (2025-09-24 08:04:57) [2025-09-24 08:04:57] production.INFO: RETO VALIDACION: TRUE (282113386) (2025-09-24 08:04:57) [2025-09-24 08:04:57] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:04:57] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000009cf","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:04:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:04:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228366387","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573488","data":"2782243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113386","id_llamada_ult":"282113386","conferencia":null,"grabando":"SI","grabacion":"3228366387-282113386-20250924080436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000964","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:04:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:04:57] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:04:57] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:04:57] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5796","IDCONTACTO":"141573488","DATA":"2782243"} [2025-09-24 08:04:57] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113386) (2025-09-24 08:04:57) [2025-09-24 08:04:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113386) (2025-09-24 08:04:57) [2025-09-24 08:05:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:00] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:05:00 [2025-09-24 08:05:00] production.INFO: [2025-09-24 08:05:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:00] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:05:00] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113386","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:36.970","CONEXION":"2025-09-24 08:04:50.897","FIN":"2025-09-24 08:04:58.160","DNIS":null,"ANI_TELEFONO":"3228366387","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3228366387-282113386-20250924080436.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3228366387|SIP\/CLARO_COLOMBIA-00000964|1758715447.2404|16:Normal Clearing|17:Network|13||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-260-2860-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13900-5-0-25000-","DATA":"2782243","ISLA":"neotell_colombia"} [2025-09-24 08:05:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.002223014831543) [2025-09-24 08:05:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113386) (2025-09-24 08:05:00) [2025-09-24 08:05:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:05:02 [2025-09-24 08:05:02] production.INFO: [2025-09-24 08:05:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:05:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112552","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:09.897","CONEXION":"2025-09-24 08:02:22.290","FIN":"2025-09-24 08:05:00.727","DNIS":null,"ANI_TELEFONO":"3114942427","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3114942427-282112552-20250924080209.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3114942427|SIP\/CLARO_COLOMBIA-00000610|1758715300.1552|16:Normal Clearing|17:Network|2||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-2980-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12380-4-0-25000-1","DATA":"2760262","ISLA":"neotell_colombia"} [2025-09-24 08:05:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017180442810059) [2025-09-24 08:05:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112552) (2025-09-24 08:05:03) [2025-09-24 08:05:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:05 [2025-09-24 08:05:05] production.INFO: [2025-09-24 08:05:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018188953399658) [2025-09-24 08:05:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016820430755615) [2025-09-24 08:05:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113410) (2025-09-24 08:05:05) [2025-09-24 08:05:05] production.INFO: RETO VALIDACION: TRUE (282113410) (2025-09-24 08:05:05) [2025-09-24 08:05:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:05] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141573507","DATA":"2767239"} [2025-09-24 08:05:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113410) (2025-09-24 08:05:06) [2025-09-24 08:05:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:06) [2025-09-24 08:05:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:27 [2025-09-24 08:05:27] production.INFO: [2025-09-24 08:05:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019800662994385) [2025-09-24 08:05:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020608901977539) [2025-09-24 08:05:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: RETO VALIDACION: TRUE (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:27] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:27] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141573507","DATA":"2767239"} [2025-09-24 08:05:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:27 [2025-09-24 08:05:27] production.INFO: [2025-09-24 08:05:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001856803894043) [2025-09-24 08:05:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017030239105225) [2025-09-24 08:05:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: RETO VALIDACION: TRUE (282113410) (2025-09-24 08:05:27) [2025-09-24 08:05:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:27] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141573507","DATA":"2767239"} [2025-09-24 08:05:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113410) (2025-09-24 08:05:28) [2025-09-24 08:05:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:28) [2025-09-24 08:05:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:32 [2025-09-24 08:05:32] production.INFO: [2025-09-24 08:05:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019068717956543) [2025-09-24 08:05:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000aac","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012171381","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573681","data":"2391591","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113589","id_llamada_ult":"282113589","conferencia":null,"grabando":"SI","grabacion":"3012171381-282113589-20250924080514.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a33","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016720294952393) [2025-09-24 08:05:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113589) (2025-09-24 08:05:32) [2025-09-24 08:05:32] production.INFO: RETO VALIDACION: TRUE (282113589) (2025-09-24 08:05:32) [2025-09-24 08:05:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:32] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000aac","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012171381","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573681","data":"2391591","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113589","id_llamada_ult":"282113589","conferencia":null,"grabando":"SI","grabacion":"3012171381-282113589-20250924080514.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a33","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:33] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:33 [2025-09-24 08:05:33] production.INFO: [2025-09-24 08:05:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:33] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:33] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017189979553223) [2025-09-24 08:05:33] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000aad","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007453016","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573658","data":"2706884","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113567","id_llamada_ult":"282113567","conferencia":null,"grabando":"SI","grabacion":"3007453016-282113567-20250924080509.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a1d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:33","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:33] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016469955444336) [2025-09-24 08:05:33] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113567) (2025-09-24 08:05:33) [2025-09-24 08:05:33] production.INFO: RETO VALIDACION: TRUE (282113567) (2025-09-24 08:05:33) [2025-09-24 08:05:33] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:33] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000aad","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007453016","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573658","data":"2706884","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113567","id_llamada_ult":"282113567","conferencia":null,"grabando":"SI","grabacion":"3007453016-282113567-20250924080509.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a1d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:33","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:33] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5796","IDCONTACTO":"141573681","DATA":"2391591"} [2025-09-24 08:05:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113589) (2025-09-24 08:05:33) [2025-09-24 08:05:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113589) (2025-09-24 08:05:33) [2025-09-24 08:05:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5796","IDCONTACTO":"141573658","DATA":"2706884"} [2025-09-24 08:05:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113567) (2025-09-24 08:05:33) [2025-09-24 08:05:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113567) (2025-09-24 08:05:33) [2025-09-24 08:05:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:39] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:05:39 [2025-09-24 08:05:39] production.INFO: [2025-09-24 08:05:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:39] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:05:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113567","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:09.173","CONEXION":"2025-09-24 08:05:26.517","FIN":"2025-09-24 08:05:37.763","DNIS":null,"ANI_TELEFONO":"3007453016","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3007453016-282113567-20250924080509.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3007453016|SIP\/CLARO_COLOMBIA-00000a1d|1758715479.2589|16:Normal Clearing|17:Network|31||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1220-2420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17400-4-0-25000","DATA":"2706884","ISLA":"neotell_colombia"} [2025-09-24 08:05:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018980503082275) [2025-09-24 08:05:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113567) (2025-09-24 08:05:40) [2025-09-24 08:05:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:40 [2025-09-24 08:05:40] production.INFO: [2025-09-24 08:05:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020780563354492) [2025-09-24 08:05:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000ad1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3168747264","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573710","data":"2742225","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113610","id_llamada_ult":"282113610","conferencia":null,"grabando":"SI","grabacion":"3168747264-282113610-20250924080517.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a48","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018069744110107) [2025-09-24 08:05:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113610) (2025-09-24 08:05:40) [2025-09-24 08:05:40] production.INFO: RETO VALIDACION: TRUE (282113610) (2025-09-24 08:05:40) [2025-09-24 08:05:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:40] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000ad1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3168747264","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573710","data":"2742225","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113610","id_llamada_ult":"282113610","conferencia":null,"grabando":"SI","grabacion":"3168747264-282113610-20250924080517.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a48","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:41] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:41] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5796","IDCONTACTO":"141573710","DATA":"2742225"} [2025-09-24 08:05:41] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113610) (2025-09-24 08:05:41) [2025-09-24 08:05:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113610) (2025-09-24 08:05:41) [2025-09-24 08:05:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:05:42 [2025-09-24 08:05:42] production.INFO: [2025-09-24 08:05:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:05:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113610","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:17.283","CONEXION":"2025-09-24 08:05:34.313","FIN":"2025-09-24 08:05:40.743","DNIS":null,"ANI_TELEFONO":"3168747264","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3168747264-282113610-20250924080517.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3168747264|SIP\/CLARO_COLOMBIA-00000a48|1758715487.2632|16:Normal Clearing|17:Network|17||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-520-1780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17120-5-0-25000-","DATA":"2742225","ISLA":"neotell_colombia"} [2025-09-24 08:05:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019190311431885) [2025-09-24 08:05:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113610) (2025-09-24 08:05:43) [2025-09-24 08:05:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:44 [2025-09-24 08:05:44] production.INFO: [2025-09-24 08:05:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00187087059021) [2025-09-24 08:05:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020198822021484) [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: RETO VALIDACION: TRUE (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:44] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:44 [2025-09-24 08:05:44] production.INFO: [2025-09-24 08:05:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019118785858154) [2025-09-24 08:05:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016658306121826) [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: RETO VALIDACION: TRUE (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:44] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000009ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:05:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002718445","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573507","data":"2767239","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113410","id_llamada_ult":"282113410","conferencia":null,"grabando":"SI","grabacion":"3002718445-282113410-20250924080439.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000097d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:44] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:44] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141573507","DATA":"2767239"} [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:44] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141573507","DATA":"2767239"} [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:44] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:44) [2025-09-24 08:05:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:47] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:05:47 [2025-09-24 08:05:47] production.INFO: [2025-09-24 08:05:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:47] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:05:48] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113410","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:39.983","CONEXION":"2025-09-24 08:04:58.797","FIN":"2025-09-24 08:05:45.813","DNIS":null,"ANI_TELEFONO":"3002718445","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3002718445-282113410-20250924080439.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3002718445|SIP\/CLARO_COLOMBIA-0000097d|1758715450.2429|21:Call Rejected|17:Network|89||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-460-1460-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18900-6-0-25000-1-","DATA":"2767239","ISLA":"neotell_colombia"} [2025-09-24 08:05:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019798278808594) [2025-09-24 08:05:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113410) (2025-09-24 08:05:48) [2025-09-24 08:05:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:50] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6630 24-09-2025 08:05:50 [2025-09-24 08:05:50] production.INFO: [2025-09-24 08:05:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:50] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:05:51] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:05:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113589","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:14.250","CONEXION":"2025-09-24 08:05:26.130","FIN":"2025-09-24 08:05:48.673","DNIS":null,"ANI_TELEFONO":"3012171381","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3012171381-282113589-20250924080514.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3012171381|SIP\/CLARO_COLOMBIA-00000a33|1758715484.2611|16:Normal Clearing|17:Network|36|SIP\/Kevin.naranjo-00000aac|-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1580-1080-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWE","DATA":"2391591","ISLA":"neotell_colombia"} [2025-09-24 08:05:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018479824066162) [2025-09-24 08:05:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113589) (2025-09-24 08:05:51) [2025-09-24 08:05:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:54] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:54 [2025-09-24 08:05:54] production.INFO: [2025-09-24 08:05:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:54] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:54] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018630027770996) [2025-09-24 08:05:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-00000b2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204713741","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573824","data":"2692788","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113732","id_llamada_ult":"282113732","conferencia":null,"grabando":"SI","grabacion":"3204713741-282113732-20250924080535.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ac4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:05:54] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113732) (2025-09-24 08:05:54) [2025-09-24 08:05:54] production.INFO: RETO VALIDACION: TRUE (282113732) (2025-09-24 08:05:54) [2025-09-24 08:05:54] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:54] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-00000b2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204713741","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573824","data":"2692788","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113732","id_llamada_ult":"282113732","conferencia":null,"grabando":"SI","grabacion":"3204713741-282113732-20250924080535.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ac4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:54] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:55] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:57] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5796","IDCONTACTO":"141573824","DATA":"2692788"} [2025-09-24 08:05:57] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113732) (2025-09-24 08:05:57) [2025-09-24 08:05:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113732) (2025-09-24 08:05:57) [2025-09-24 08:05:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:57] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:57 [2025-09-24 08:05:57] production.INFO: [2025-09-24 08:05:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:57] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:57] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018970966339111) [2025-09-24 08:05:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000b45","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104250072","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573763","data":"2728701","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113678","id_llamada_ult":"282113678","conferencia":null,"grabando":"SI","grabacion":"3104250072-282113678-20250924080526.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a8c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015420913696289) [2025-09-24 08:05:57] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113678) (2025-09-24 08:05:57) [2025-09-24 08:05:57] production.INFO: RETO VALIDACION: TRUE (282113678) (2025-09-24 08:05:57) [2025-09-24 08:05:57] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:57] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000b45","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104250072","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573763","data":"2728701","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113678","id_llamada_ult":"282113678","conferencia":null,"grabando":"SI","grabacion":"3104250072-282113678-20250924080526.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000a8c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:57] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:05:58] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:05:58] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5796","IDCONTACTO":"141573763","DATA":"2728701"} [2025-09-24 08:05:58] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113678) (2025-09-24 08:05:58) [2025-09-24 08:05:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113678) (2025-09-24 08:05:58) [2025-09-24 08:05:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:05:59 [2025-09-24 08:05:59] production.INFO: [2025-09-24 08:05:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:05:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:05:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016300678253174) [2025-09-24 08:05:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000b59","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3124600333","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573883","data":"2754177","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113784","id_llamada_ult":"282113784","conferencia":null,"grabando":"SI","grabacion":"3124600333-282113784-20250924080545.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000af9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016188621520996) [2025-09-24 08:05:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113784) (2025-09-24 08:05:59) [2025-09-24 08:05:59] production.INFO: RETO VALIDACION: TRUE (282113784) (2025-09-24 08:05:59) [2025-09-24 08:05:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:05:59] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000b59","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3124600333","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573883","data":"2754177","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113784","id_llamada_ult":"282113784","conferencia":null,"grabando":"SI","grabacion":"3124600333-282113784-20250924080545.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000af9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:05:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:05:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:00 [2025-09-24 08:06:00] production.INFO: [2025-09-24 08:06:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019259452819824) [2025-09-24 08:06:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00000b5e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148004494","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573908","data":"2728859","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113801","id_llamada_ult":"282113801","conferencia":null,"grabando":"SI","grabacion":"3148004494-282113801-20250924080548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b0a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018599033355713) [2025-09-24 08:06:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113801) (2025-09-24 08:06:00) [2025-09-24 08:06:00] production.INFO: RETO VALIDACION: TRUE (282113801) (2025-09-24 08:06:00) [2025-09-24 08:06:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:00] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00000b5e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:05:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:05:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148004494","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573908","data":"2728859","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113801","id_llamada_ult":"282113801","conferencia":null,"grabando":"SI","grabacion":"3148004494-282113801-20250924080548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b0a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5796","IDCONTACTO":"141573883","DATA":"2754177"} [2025-09-24 08:06:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113784) (2025-09-24 08:06:00) [2025-09-24 08:06:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113784) (2025-09-24 08:06:00) [2025-09-24 08:06:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5796","IDCONTACTO":"141573908","DATA":"2728859"} [2025-09-24 08:06:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113801) (2025-09-24 08:06:01) [2025-09-24 08:06:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113801) (2025-09-24 08:06:01) [2025-09-24 08:06:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:02 [2025-09-24 08:06:02] production.INFO: [2025-09-24 08:06:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017068386077881) [2025-09-24 08:06:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015881061553955) [2025-09-24 08:06:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:02) [2025-09-24 08:06:02] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:02) [2025-09-24 08:06:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:02] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:03) [2025-09-24 08:06:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:03) [2025-09-24 08:06:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:06 [2025-09-24 08:06:06] production.INFO: [2025-09-24 08:06:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018219947814941) [2025-09-24 08:06:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016610622406006) [2025-09-24 08:06:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:06) [2025-09-24 08:06:06] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:06) [2025-09-24 08:06:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:06] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:06 [2025-09-24 08:06:06] production.INFO: [2025-09-24 08:06:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016870498657227) [2025-09-24 08:06:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016109943389893) [2025-09-24 08:06:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:06) [2025-09-24 08:06:06] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:06) [2025-09-24 08:06:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:06] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:07 [2025-09-24 08:06:07] production.INFO: [2025-09-24 08:06:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015830993652344) [2025-09-24 08:06:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-00000b7e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:05","id_campania":"37","campania_ult":"37","cola":"4","cola_ult":"4","dnis":"3103157271","ani":"3202849344","telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"NotSet","origen_llamada":null,"origen_llamada_ult":null,"direccion":"ENTRANTE","direccion_ult":"ENTRANTE","crm":"-1","base":"0","id_contacto":"0","data":null,"clave":"88168892","campo_busqueda":null,"id_agenda":null,"id_llamada":"282113446","id_llamada_ult":"282113446","conferencia":null,"grabando":"SI","grabacion":"3202849344-282113446-20250924080447.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_DIGITAL-000009a2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015230178833008) [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113446) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: RETO VALIDACION: TRUE (282113446) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:07] production.INFO: {"usuario":"4723","device":"SIP\/Juand.rodriguez","ip":"192.168.10.76","port":"51414","status":"OK","id_agente_neotell":"4723","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:19","inicio_login_campania":"24\/09\/2025 07:58:20","channel":"SIP\/Juand.rodriguez-00000b7e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:05","id_campania":"37","campania_ult":"37","cola":"4","cola_ult":"4","dnis":"3103157271","ani":"3202849344","telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"NotSet","origen_llamada":null,"origen_llamada_ult":null,"direccion":"ENTRANTE","direccion_ult":"ENTRANTE","crm":"-1","base":"0","id_contacto":"0","data":null,"clave":"88168892","campo_busqueda":null,"id_agenda":null,"id_llamada":"282113446","id_llamada_ult":"282113446","conferencia":null,"grabando":"SI","grabacion":"3202849344-282113446-20250924080447.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_DIGITAL-000009a2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4723","BASE":"0","IDCONTACTO":"0","DATA":null} [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113446) (2025-09-24 08:06:07) [2025-09-24 08:06:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113446) (2025-09-24 08:06:07) [2025-09-24 08:06:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:08 [2025-09-24 08:06:08] production.INFO: [2025-09-24 08:06:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015480518341064) [2025-09-24 08:06:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-00000b86","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3133692682","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573898","data":"2703991","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113793","id_llamada_ult":"282113793","conferencia":null,"grabando":"SI","grabacion":"3133692682-282113793-20250924080547.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b02","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016100406646729) [2025-09-24 08:06:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113793) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: RETO VALIDACION: TRUE (282113793) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:08] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-00000b86","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3133692682","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573898","data":"2703991","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113793","id_llamada_ult":"282113793","conferencia":null,"grabando":"SI","grabacion":"3133692682-282113793-20250924080547.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b02","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5796","IDCONTACTO":"141573898","DATA":"2703991"} [2025-09-24 08:06:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113793) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113793) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:08 [2025-09-24 08:06:08] production.INFO: [2025-09-24 08:06:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016300678253174) [2025-09-24 08:06:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00000b8d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217785505","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573923","data":"2751929","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113813","id_llamada_ult":"282113813","conferencia":null,"grabando":"SI","grabacion":"3217785505-282113813-20250924080550.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b16","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001561164855957) [2025-09-24 08:06:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113813) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: RETO VALIDACION: TRUE (282113813) (2025-09-24 08:06:08) [2025-09-24 08:06:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:08] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00000b8d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217785505","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573923","data":"2751929","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113813","id_llamada_ult":"282113813","conferencia":null,"grabando":"SI","grabacion":"3217785505-282113813-20250924080550.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b16","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5796","IDCONTACTO":"141573923","DATA":"2751929"} [2025-09-24 08:06:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113813) (2025-09-24 08:06:09) [2025-09-24 08:06:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113813) (2025-09-24 08:06:09) [2025-09-24 08:06:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:10 [2025-09-24 08:06:10] production.INFO: [2025-09-24 08:06:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018258094787598) [2025-09-24 08:06:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000b98","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043678357","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573950","data":"2706298","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113865","id_llamada_ult":"282113865","conferencia":null,"grabando":"SI","grabacion":"3043678357-282113865-20250924080556.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b4c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020339488983154) [2025-09-24 08:06:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113865) (2025-09-24 08:06:10) [2025-09-24 08:06:10] production.INFO: RETO VALIDACION: TRUE (282113865) (2025-09-24 08:06:10) [2025-09-24 08:06:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:10] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000b98","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043678357","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573950","data":"2706298","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113865","id_llamada_ult":"282113865","conferencia":null,"grabando":"SI","grabacion":"3043678357-282113865-20250924080556.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b4c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:10 [2025-09-24 08:06:10] production.INFO: [2025-09-24 08:06:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001655101776123) [2025-09-24 08:06:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000b99","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134244499","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573914","data":"2709432","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113809","id_llamada_ult":"282113809","conferencia":null,"grabando":"SI","grabacion":"3134244499-282113809-20250924080549.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b12","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0047152042388916) [2025-09-24 08:06:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113809) (2025-09-24 08:06:11) [2025-09-24 08:06:11] production.INFO: RETO VALIDACION: TRUE (282113809) (2025-09-24 08:06:11) [2025-09-24 08:06:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:11] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000b99","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3134244499","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573914","data":"2709432","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113809","id_llamada_ult":"282113809","conferencia":null,"grabando":"SI","grabacion":"3134244499-282113809-20250924080549.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b12","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5796","IDCONTACTO":"141573950","DATA":"2706298"} [2025-09-24 08:06:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113865) (2025-09-24 08:06:11) [2025-09-24 08:06:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113865) (2025-09-24 08:06:11) [2025-09-24 08:06:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5796","IDCONTACTO":"141573914","DATA":"2709432"} [2025-09-24 08:06:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113809) (2025-09-24 08:06:11) [2025-09-24 08:06:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113809) (2025-09-24 08:06:11) [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:06:13 [2025-09-24 08:06:13] production.INFO: [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:06:13 [2025-09-24 08:06:13] production.INFO: [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:06:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113867","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:05:56.577","CONEXION":"2025-09-24 08:06:06.087","FIN":"2025-09-24 08:06:11.173","DNIS":null,"ANI_TELEFONO":"3226265006","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3226265006|SIP\/CLARO_COLOMBIA-00000b4e|1758715527.2894|16:Normal Clearing|17:Network|70||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9400-4-0-25000-1-","DATA":"2671628","ISLA":"neotell_colombia"} [2025-09-24 08:06:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016839504241943) [2025-09-24 08:06:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113867) (2025-09-24 08:06:13) [2025-09-24 08:06:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113809","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:49.523","CONEXION":"2025-09-24 08:06:04.550","FIN":"2025-09-24 08:06:11.287","DNIS":null,"ANI_TELEFONO":"3134244499","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3134244499-282113809-20250924080549.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3134244499|SIP\/CLARO_COLOMBIA-00000b12|1758715520.2834|16:Normal Clearing|17:Network|62||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-600-1300-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15000-6-0-25000-","DATA":"2709432","ISLA":"neotell_colombia"} [2025-09-24 08:06:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018258094787598) [2025-09-24 08:06:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113809) (2025-09-24 08:06:13) [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:06:13 [2025-09-24 08:06:13] production.INFO: [2025-09-24 08:06:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:06:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113801","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:48.513","CONEXION":"2025-09-24 08:05:54.220","FIN":"2025-09-24 08:06:11.360","DNIS":null,"ANI_TELEFONO":"3148004494","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3148004494-282113801-20250924080548.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3148004494|SIP\/CLARO_COLOMBIA-00000b0a|1758715519.2826|16:Normal Clearing|17:Network|24||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-3940-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5600-2-0-25000-1","DATA":"2728859","ISLA":"neotell_colombia"} [2025-09-24 08:06:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001507043838501) [2025-09-24 08:06:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113801) (2025-09-24 08:06:13) [2025-09-24 08:06:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:16 [2025-09-24 08:06:16] production.INFO: [2025-09-24 08:06:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018241405487061) [2025-09-24 08:06:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017430782318115) [2025-09-24 08:06:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:16) [2025-09-24 08:06:16] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:16) [2025-09-24 08:06:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:16] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:16 [2025-09-24 08:06:16] production.INFO: [2025-09-24 08:06:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016839504241943) [2025-09-24 08:06:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001690149307251) [2025-09-24 08:06:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:16) [2025-09-24 08:06:16] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:16) [2025-09-24 08:06:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:16] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:17] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:06:17 [2025-09-24 08:06:17] production.INFO: [2025-09-24 08:06:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:17] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:06:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113865","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:56.570","CONEXION":"2025-09-24 08:06:04.057","FIN":"2025-09-24 08:06:15.070","DNIS":null,"ANI_TELEFONO":"3043678357","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3043678357-282113865-20250924080556.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3043678357|SIP\/CLARO_COLOMBIA-00000b4c|1758715527.2892|16:Normal Clearing|17:Network|48||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-280-2340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7360-2-0-25000-1","DATA":"2706298","ISLA":"neotell_colombia"} [2025-09-24 08:06:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015649795532227) [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113865) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:17] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:17 [2025-09-24 08:06:17] production.INFO: [2025-09-24 08:06:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:17] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:17] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016300678253174) [2025-09-24 08:06:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000bc5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008617858","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573688","data":"2701421","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113835","id_llamada_ult":"282113835","conferencia":null,"grabando":"SI","grabacion":"3008617858-282113835-20250924080552.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b2c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016329288482666) [2025-09-24 08:06:17] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113835) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: RETO VALIDACION: TRUE (282113835) (2025-09-24 08:06:17) [2025-09-24 08:06:17] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:17] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000bc5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008617858","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573688","data":"2701421","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113835","id_llamada_ult":"282113835","conferencia":null,"grabando":"SI","grabacion":"3008617858-282113835-20250924080552.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b2c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:17] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:18] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:18] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:06:18 [2025-09-24 08:06:18] production.INFO: [2025-09-24 08:06:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:18] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:06:18] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113678","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:26.370","CONEXION":"2025-09-24 08:05:51.103","FIN":"2025-09-24 08:06:16.273","DNIS":null,"ANI_TELEFONO":"3104250072","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3104250072-282113678-20250924080526.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3104250072|SIP\/CLARO_COLOMBIA-00000a8c|1758715496.2700|16:Normal Clearing|16:PBX|87||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-920-1180-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=24920-8-0-25000-1-80","DATA":"2728701","ISLA":"neotell_colombia"} [2025-09-24 08:06:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018048286437988) [2025-09-24 08:06:18] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113678) (2025-09-24 08:06:18) [2025-09-24 08:06:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:20 [2025-09-24 08:06:20] production.INFO: [2025-09-24 08:06:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019080638885498) [2025-09-24 08:06:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000bd1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3125413648","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573967","data":"2718125","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113878","id_llamada_ult":"282113878","conferencia":null,"grabando":"SI","grabacion":"3125413648-282113878-20250924080558.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b5a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020999908447266) [2025-09-24 08:06:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113878) (2025-09-24 08:06:20) [2025-09-24 08:06:20] production.INFO: RETO VALIDACION: TRUE (282113878) (2025-09-24 08:06:20) [2025-09-24 08:06:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:20] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000bd1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3125413648","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573967","data":"2718125","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113878","id_llamada_ult":"282113878","conferencia":null,"grabando":"SI","grabacion":"3125413648-282113878-20250924080558.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b5a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5796","IDCONTACTO":"141573688","DATA":"2701421"} [2025-09-24 08:06:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113835) (2025-09-24 08:06:20) [2025-09-24 08:06:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113835) (2025-09-24 08:06:20) [2025-09-24 08:06:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5796","IDCONTACTO":"141573967","DATA":"2718125"} [2025-09-24 08:06:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113878) (2025-09-24 08:06:20) [2025-09-24 08:06:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113878) (2025-09-24 08:06:20) [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:21 [2025-09-24 08:06:21] production.INFO: [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:06:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015878677368164) [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:21] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:21 [2025-09-24 08:06:21] production.INFO: [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017440319061279) [2025-09-24 08:06:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018060207366943) [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:21] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:21] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:21] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:21 [2025-09-24 08:06:21] production.INFO: [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016448497772217) [2025-09-24 08:06:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000bd8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105336232","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573963","data":"2719319","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113873","id_llamada_ult":"282113873","conferencia":null,"grabando":"SI","grabacion":"3105336232-282113873-20250924080557.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b54","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00164794921875) [2025-09-24 08:06:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113873) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: RETO VALIDACION: TRUE (282113873) (2025-09-24 08:06:21) [2025-09-24 08:06:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:21] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000bd8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105336232","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573963","data":"2719319","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113873","id_llamada_ult":"282113873","conferencia":null,"grabando":"SI","grabacion":"3105336232-282113873-20250924080557.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000b54","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:06:21 [2025-09-24 08:06:21] production.INFO: [2025-09-24 08:06:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:21] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:06:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113784","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:45.490","CONEXION":"2025-09-24 08:05:53.207","FIN":"2025-09-24 08:06:19.847","DNIS":null,"ANI_TELEFONO":"3124600333","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3124600333-282113784-20250924080545.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3124600333|SIP\/CLARO_COLOMBIA-00000af9|1758715516.2809|16:Normal Clearing|17:Network|42||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-860-200-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7580-4-0-25000-1-","DATA":"2754177","ISLA":"neotell_colombia"} [2025-09-24 08:06:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017960071563721) [2025-09-24 08:06:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113784) (2025-09-24 08:06:22) [2025-09-24 08:06:22] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:22] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5796","IDCONTACTO":"141573963","DATA":"2719319"} [2025-09-24 08:06:22] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113873) (2025-09-24 08:06:22) [2025-09-24 08:06:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113873) (2025-09-24 08:06:22) [2025-09-24 08:06:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:23 [2025-09-24 08:06:23] production.INFO: [2025-09-24 08:06:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017509460449219) [2025-09-24 08:06:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000be5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043760823","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574046","data":"2603755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113954","id_llamada_ult":"282113954","conferencia":null,"grabando":"SI","grabacion":"3043760823-282113954-20250924080612.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bae","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018210411071777) [2025-09-24 08:06:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113954) (2025-09-24 08:06:23) [2025-09-24 08:06:23] production.INFO: RETO VALIDACION: TRUE (282113954) (2025-09-24 08:06:23) [2025-09-24 08:06:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:23] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000be5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043760823","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574046","data":"2603755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113954","id_llamada_ult":"282113954","conferencia":null,"grabando":"SI","grabacion":"3043760823-282113954-20250924080612.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bae","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:24 [2025-09-24 08:06:24] production.INFO: [2025-09-24 08:06:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017881393432617) [2025-09-24 08:06:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017368793487549) [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:24] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5796","IDCONTACTO":"141574046","DATA":"2603755"} [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113954) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113954) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:24 [2025-09-24 08:06:24] production.INFO: [2025-09-24 08:06:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018129348754883) [2025-09-24 08:06:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017211437225342) [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:24] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:24) [2025-09-24 08:06:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:25] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:25] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:25) [2025-09-24 08:06:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:25) [2025-09-24 08:06:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:25] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:06:25 [2025-09-24 08:06:25] production.INFO: [2025-09-24 08:06:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:25] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:06:25] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113878","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:58.580","CONEXION":"2025-09-24 08:06:13.630","FIN":"2025-09-24 08:06:23.100","DNIS":null,"ANI_TELEFONO":"3125413648","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3125413648-282113878-20250924080558.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3125413648|SIP\/CLARO_COLOMBIA-00000b5a|1758715529.2906|16:Normal Clearing|17:Network|17||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-2900-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15040-5-0-25000-","DATA":"2718125","ISLA":"neotell_colombia"} [2025-09-24 08:06:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017158985137939) [2025-09-24 08:06:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113878) (2025-09-24 08:06:25) [2025-09-24 08:06:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:30] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:06:30 [2025-09-24 08:06:30] production.INFO: [2025-09-24 08:06:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:30] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:06:30] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113813","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:50.530","CONEXION":"2025-09-24 08:06:02.577","FIN":"2025-09-24 08:06:28.097","DNIS":null,"ANI_TELEFONO":"3217785505","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3217785505-282113813-20250924080550.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3217785505|SIP\/CLARO_COLOMBIA-00000b16|1758715521.2838|16:Normal Clearing|17:Network|11||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-120-3360-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12020-5-0-25000-","DATA":"2751929","ISLA":"neotell_colombia"} [2025-09-24 08:06:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018031597137451) [2025-09-24 08:06:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113813) (2025-09-24 08:06:30) [2025-09-24 08:06:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:32] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:06:32 [2025-09-24 08:06:32] production.INFO: [2025-09-24 08:06:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:32] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:06:32] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113867","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:05:56.577","CONEXION":"2025-09-24 08:06:06.087","FIN":"2025-09-24 08:06:11.173","DNIS":null,"ANI_TELEFONO":"3226265006","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3226265006|SIP\/CLARO_COLOMBIA-00000b4e|1758715527.2894|16:Normal Clearing|17:Network|70||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9400-4-0-25000-1-","DATA":"2671628","ISLA":"neotell_colombia"} [2025-09-24 08:06:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001777172088623) [2025-09-24 08:06:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113867) (2025-09-24 08:06:32) [2025-09-24 08:06:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:38 [2025-09-24 08:06:38] production.INFO: [2025-09-24 08:06:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017709732055664) [2025-09-24 08:06:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016341209411621) [2025-09-24 08:06:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:38) [2025-09-24 08:06:38] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:38) [2025-09-24 08:06:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:38] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:39 [2025-09-24 08:06:39] production.INFO: [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017321109771729) [2025-09-24 08:06:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016438961029053) [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:39] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:39 [2025-09-24 08:06:39] production.INFO: [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016660690307617) [2025-09-24 08:06:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001906156539917) [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:39] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:39 [2025-09-24 08:06:39] production.INFO: [2025-09-24 08:06:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018510818481445) [2025-09-24 08:06:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016059875488281) [2025-09-24 08:06:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:39) [2025-09-24 08:06:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:39] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:40] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:40] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:40) [2025-09-24 08:06:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:40) [2025-09-24 08:06:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:40 [2025-09-24 08:06:40] production.INFO: [2025-09-24 08:06:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017020702362061) [2025-09-24 08:06:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:06:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:40) [2025-09-24 08:06:40] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:40) [2025-09-24 08:06:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:40] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:42] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:42] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:42) [2025-09-24 08:06:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:42) [2025-09-24 08:06:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:42 [2025-09-24 08:06:42] production.INFO: [2025-09-24 08:06:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00211501121521) [2025-09-24 08:06:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018398761749268) [2025-09-24 08:06:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:42) [2025-09-24 08:06:42] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:42) [2025-09-24 08:06:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:42] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:43) [2025-09-24 08:06:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:43) [2025-09-24 08:06:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:43] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:43 [2025-09-24 08:06:43] production.INFO: [2025-09-24 08:06:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:43] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:43] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017321109771729) [2025-09-24 08:06:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:43","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016541481018066) [2025-09-24 08:06:43] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:43) [2025-09-24 08:06:43] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:43) [2025-09-24 08:06:43] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:43] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:43","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:43] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:44] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:44] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719204) or (`reserved_at` <= 1758719114)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719204) or (`reserved_at` <= 1758719114)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:06:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:44 [2025-09-24 08:06:44] production.INFO: [2025-09-24 08:06:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018601417541504) [2025-09-24 08:06:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017518997192383) [2025-09-24 08:06:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:44) [2025-09-24 08:06:44] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:44) [2025-09-24 08:06:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:44] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:45 [2025-09-24 08:06:45] production.INFO: [2025-09-24 08:06:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0028858184814453) [2025-09-24 08:06:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000c3b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204531521","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574087","data":"2686058","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113988","id_llamada_ult":"282113988","conferencia":null,"grabando":"SI","grabacion":"3204531521-282113988-20250924080618.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bd2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0029830932617188) [2025-09-24 08:06:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113988) (2025-09-24 08:06:45) [2025-09-24 08:06:45] production.INFO: RETO VALIDACION: TRUE (282113988) (2025-09-24 08:06:45) [2025-09-24 08:06:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:45] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000c3b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204531521","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574087","data":"2686058","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113988","id_llamada_ult":"282113988","conferencia":null,"grabando":"SI","grabacion":"3204531521-282113988-20250924080618.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bd2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:45 [2025-09-24 08:06:45] production.INFO: [2025-09-24 08:06:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020279884338379) [2025-09-24 08:06:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018210411071777) [2025-09-24 08:06:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:45) [2025-09-24 08:06:45] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:45) [2025-09-24 08:06:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:45] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:06:46] production.ERROR: Datos enviados: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:46] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6471&BASE=5796&IDCONTACTO=141573868&DATA=2724490 [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:46] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:46 [2025-09-24 08:06:46] production.INFO: [2025-09-24 08:06:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:46] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:46] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015599727630615) [2025-09-24 08:06:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016739368438721) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:46] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:46","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:46] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5796","IDCONTACTO":"141574087","DATA":"2686058"} [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113988) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113988) (2025-09-24 08:06:46) [2025-09-24 08:06:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:47] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:47] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:47) [2025-09-24 08:06:47] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:47) [2025-09-24 08:06:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:47] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:06:47 [2025-09-24 08:06:47] production.INFO: [2025-09-24 08:06:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:47] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:06:47] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:47] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113732","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:35.430","CONEXION":"2025-09-24 08:05:48.217","FIN":"2025-09-24 08:06:39.087","DNIS":null,"ANI_TELEFONO":"3204713741","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3204713741-282113732-20250924080535.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3204713741|SIP\/CLARO_COLOMBIA-00000ac4|1758715506.2756|19:User alerting, no answer|16:PBX|99||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1020-1300-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12740-2-0-","DATA":"2692788","ISLA":"neotell_colombia"} [2025-09-24 08:06:47] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016241073608398) [2025-09-24 08:06:47] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113732) (2025-09-24 08:06:47) [2025-09-24 08:06:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:47] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:47 [2025-09-24 08:06:47] production.INFO: [2025-09-24 08:06:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:47] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:47] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016908645629883) [2025-09-24 08:06:47] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:47","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:47] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00166916847229) [2025-09-24 08:06:47] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:47) [2025-09-24 08:06:47] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:47) [2025-09-24 08:06:47] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:47] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:47","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:47] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:47] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:48] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:48] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:48 [2025-09-24 08:06:48] production.INFO: [2025-09-24 08:06:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:48] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:48] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018818378448486) [2025-09-24 08:06:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017058849334717) [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:48] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:48] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:48] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:48] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:48] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:48 [2025-09-24 08:06:48] production.INFO: [2025-09-24 08:06:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:48] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:48] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015978813171387) [2025-09-24 08:06:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000c3b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204531521","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574087","data":"2686058","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113988","id_llamada_ult":"282113988","conferencia":null,"grabando":"SI","grabacion":"3204531521-282113988-20250924080618.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bd2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014970302581787) [2025-09-24 08:06:48] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113988) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: RETO VALIDACION: TRUE (282113988) (2025-09-24 08:06:48) [2025-09-24 08:06:48] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:48] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000c3b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204531521","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574087","data":"2686058","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113988","id_llamada_ult":"282113988","conferencia":null,"grabando":"SI","grabacion":"3204531521-282113988-20250924080618.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bd2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:48] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5796","IDCONTACTO":"141574087","DATA":"2686058"} [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113988) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113988) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:49 [2025-09-24 08:06:49] production.INFO: [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001643180847168) [2025-09-24 08:06:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015921592712402) [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:49] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:49 [2025-09-24 08:06:49] production.INFO: [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018370151519775) [2025-09-24 08:06:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017321109771729) [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:49] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:49 [2025-09-24 08:06:49] production.INFO: [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018479824066162) [2025-09-24 08:06:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00000c42","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:40","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:40","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143231873","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574119","data":"2718270","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114043","id_llamada_ult":"282114043","conferencia":null,"grabando":"SI","grabacion":"3143231873-282114043-20250924080628.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c0b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016460418701172) [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114043) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: RETO VALIDACION: TRUE (282114043) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:49] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00000c42","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:40","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:40","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143231873","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574119","data":"2718270","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114043","id_llamada_ult":"282114043","conferencia":null,"grabando":"SI","grabacion":"3143231873-282114043-20250924080628.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c0b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:49 [2025-09-24 08:06:49] production.INFO: [2025-09-24 08:06:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016849040985107) [2025-09-24 08:06:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017409324645996) [2025-09-24 08:06:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:49) [2025-09-24 08:06:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:49] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5796","IDCONTACTO":"141574119","DATA":"2718270"} [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114043) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114043) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:06:50 [2025-09-24 08:06:50] production.INFO: [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:06:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:50 [2025-09-24 08:06:50] production.INFO: [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:50] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017499923706055) [2025-09-24 08:06:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00000c4f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153822013","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574128","data":"2706505","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114051","id_llamada_ult":"282114051","conferencia":null,"grabando":"SI","grabacion":"3153822013-282114051-20250924080629.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c13","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018022060394287) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114051) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: RETO VALIDACION: TRUE (282114051) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:50] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00000c4f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153822013","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574128","data":"2706505","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114051","id_llamada_ult":"282114051","conferencia":null,"grabando":"SI","grabacion":"3153822013-282114051-20250924080629.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c13","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:50] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:50] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113954","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:12.673","CONEXION":"2025-09-24 08:06:17.593","FIN":"2025-09-24 08:06:42.197","DNIS":null,"ANI_TELEFONO":"3043760823","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3043760823-282113954-20250924080612.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3043760823|SIP\/CLARO_COLOMBIA-00000bae|1758715543.2990|16:Normal Clearing|17:Network|53||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-60-340-40-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=4700-2-0-25000-1-","DATA":"2603755","ISLA":"neotell_colombia"} [2025-09-24 08:06:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016160011291504) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113954) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:50 [2025-09-24 08:06:50] production.INFO: [2025-09-24 08:06:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:50] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:50] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:06:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016160011291504) [2025-09-24 08:06:50] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:50) [2025-09-24 08:06:50] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:50] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:50] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:51] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5796","IDCONTACTO":"141574128","DATA":"2706505"} [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114051) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114051) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:51 [2025-09-24 08:06:51] production.INFO: [2025-09-24 08:06:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019807815551758) [2025-09-24 08:06:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:51] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:51] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:51 [2025-09-24 08:06:51] production.INFO: [2025-09-24 08:06:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016601085662842) [2025-09-24 08:06:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016179084777832) [2025-09-24 08:06:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:51) [2025-09-24 08:06:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:51] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:52 [2025-09-24 08:06:52] production.INFO: [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017499923706055) [2025-09-24 08:06:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016520023345947) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:52] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:52] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:06:52] production.ERROR: Datos enviados: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:52] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6471&BASE=5796&IDCONTACTO=141573868&DATA=2724490 [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:52 [2025-09-24 08:06:52] production.INFO: [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019350051879883) [2025-09-24 08:06:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00000c73","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3016977878","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574057","data":"2711213","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114022","id_llamada_ult":"282114022","conferencia":null,"grabando":"SI","grabacion":"3016977878-282114022-20250924080624.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bf6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018651485443115) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114022) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: RETO VALIDACION: TRUE (282114022) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:52] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00000c73","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3016977878","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574057","data":"2711213","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114022","id_llamada_ult":"282114022","conferencia":null,"grabando":"SI","grabacion":"3016977878-282114022-20250924080624.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000bf6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:52 [2025-09-24 08:06:52] production.INFO: [2025-09-24 08:06:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016400814056396) [2025-09-24 08:06:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015320777893066) [2025-09-24 08:06:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:06:52) [2025-09-24 08:06:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:52] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:53] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:53] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:06:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:06:53) [2025-09-24 08:06:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:06:53) [2025-09-24 08:06:53] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:06:53] production.ERROR: Datos enviados: {"USUARIO":"6627","BASE":"5796","IDCONTACTO":"141574057","DATA":"2711213"} [2025-09-24 08:06:53] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6627&BASE=5796&IDCONTACTO=141574057&DATA=2711213 [2025-09-24 08:06:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114022) (2025-09-24 08:06:53) [2025-09-24 08:06:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114022) (2025-09-24 08:06:53) [2025-09-24 08:06:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:53] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:06:53 [2025-09-24 08:06:53] production.INFO: [2025-09-24 08:06:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:53] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:06:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113988","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:18.710","CONEXION":"2025-09-24 08:06:33.520","FIN":"2025-09-24 08:06:41.307","DNIS":null,"ANI_TELEFONO":"3204531521","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3204531521-282113988-20250924080618.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3204531521|SIP\/CLARO_COLOMBIA-00000bd2|1758715549.3026|16:Normal Clearing|17:Network|3||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1840-260-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14780-4-0-25000-1","DATA":"2686058","ISLA":"neotell_colombia"} [2025-09-24 08:06:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016720294952393) [2025-09-24 08:06:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113988) (2025-09-24 08:06:53) [2025-09-24 08:06:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:57] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:06:57 [2025-09-24 08:06:57] production.INFO: [2025-09-24 08:06:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:57] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:06:57] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:06:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113873","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:57.573","CONEXION":"2025-09-24 08:06:15.370","FIN":"2025-09-24 08:06:54.963","DNIS":null,"ANI_TELEFONO":"3105336232","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3105336232-282113873-20250924080557.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3105336232|SIP\/CLARO_COLOMBIA-00000b54|1758715528.2900|16:Normal Clearing|17:Network|72||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-700-240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17880-7-0-25000-1","DATA":"2719319","ISLA":"neotell_colombia"} [2025-09-24 08:06:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018439292907715) [2025-09-24 08:06:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113873) (2025-09-24 08:06:57) [2025-09-24 08:06:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:59 [2025-09-24 08:06:59] production.INFO: [2025-09-24 08:06:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018448829650879) [2025-09-24 08:06:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000ca7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105905940","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574031","data":"2688897","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114143","id_llamada_ult":"282114143","conferencia":null,"grabando":"SI","grabacion":"3105905940-282114143-20250924080646.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c72","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016238689422607) [2025-09-24 08:06:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114143) (2025-09-24 08:06:59) [2025-09-24 08:06:59] production.INFO: RETO VALIDACION: TRUE (282114143) (2025-09-24 08:06:59) [2025-09-24 08:06:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:59] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000ca7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3105905940","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574031","data":"2688897","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114143","id_llamada_ult":"282114143","conferencia":null,"grabando":"SI","grabacion":"3105905940-282114143-20250924080646.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c72","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:06:59 [2025-09-24 08:06:59] production.INFO: [2025-09-24 08:06:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:06:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:06:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018441677093506) [2025-09-24 08:06:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000ca6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3046114222","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574194","data":"2724873","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114103","id_llamada_ult":"282114103","conferencia":null,"grabando":"SI","grabacion":"3046114222-282114103-20250924080640.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c49","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017781257629395) [2025-09-24 08:06:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114103) (2025-09-24 08:06:59) [2025-09-24 08:06:59] production.INFO: RETO VALIDACION: TRUE (282114103) (2025-09-24 08:06:59) [2025-09-24 08:06:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:06:59] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000ca6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:06:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3046114222","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574194","data":"2724873","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114103","id_llamada_ult":"282114103","conferencia":null,"grabando":"SI","grabacion":"3046114222-282114103-20250924080640.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c49","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:06:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:06:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:06:59] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:06:59] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5796","IDCONTACTO":"141574031","DATA":"2688897"} [2025-09-24 08:06:59] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114143) (2025-09-24 08:06:59) [2025-09-24 08:06:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114143) (2025-09-24 08:06:59) [2025-09-24 08:07:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5796","IDCONTACTO":"141574194","DATA":"2724873"} [2025-09-24 08:07:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114103) (2025-09-24 08:07:00) [2025-09-24 08:07:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114103) (2025-09-24 08:07:00) [2025-09-24 08:07:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:01] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:07:01 [2025-09-24 08:07:01] production.INFO: [2025-09-24 08:07:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:01] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:07:02] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:07:02] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:07:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114051","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:29.820","CONEXION":"2025-09-24 08:06:36.093","FIN":"2025-09-24 08:06:59.390","DNIS":null,"ANI_TELEFONO":"3153822013","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3153822013-282114051-20250924080629.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3153822013|SIP\/CLARO_COLOMBIA-00000c13|1758715560.3091|16:Normal Clearing|16:PBX|91||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-400-1260-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6140-3-0-25000-1-800","DATA":"2706505","ISLA":"neotell_colombia"} [2025-09-24 08:07:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017240047454834) [2025-09-24 08:07:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114051) (2025-09-24 08:07:02) [2025-09-24 08:07:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:06] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:07:06 [2025-09-24 08:07:06] production.INFO: [2025-09-24 08:07:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:06] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:07:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:06] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:07:06 [2025-09-24 08:07:06] production.INFO: [2025-09-24 08:07:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:06] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:07:07] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114043","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:28.810","CONEXION":"2025-09-24 08:06:34.620","FIN":"2025-09-24 08:07:04.677","DNIS":null,"ANI_TELEFONO":"3143231873","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3143231873-282114043-20250924080628.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3143231873|SIP\/CLARO_COLOMBIA-00000c0b|1758715559.3083|16:Normal Clearing|17:Network|11||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-40-1340-40-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5680-3-0-25000-1","DATA":"2718270","ISLA":"neotell_colombia"} [2025-09-24 08:07:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018250942230225) [2025-09-24 08:07:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114043) (2025-09-24 08:07:07) [2025-09-24 08:07:07] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114143","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:46.937","CONEXION":"2025-09-24 08:06:53.090","FIN":"2025-09-24 08:07:04.850","DNIS":null,"ANI_TELEFONO":"3105905940","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3105905940-282114143-20250924080646.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3105905940|SIP\/CLARO_COLOMBIA-00000c72|1758715577.3186|16:Normal Clearing|17:Network|80||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-580-1580-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6020-2-0-25000-1-","DATA":"2688897","ISLA":"neotell_colombia"} [2025-09-24 08:07:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017180442810059) [2025-09-24 08:07:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114143) (2025-09-24 08:07:07) [2025-09-24 08:07:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:07:07 [2025-09-24 08:07:07] production.INFO: [2025-09-24 08:07:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:07:07] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:07:07] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 671 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:07:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114103","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:40.893","CONEXION":"2025-09-24 08:06:53.090","FIN":"2025-09-24 08:07:05.163","DNIS":null,"ANI_TELEFONO":"3046114222","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3046114222-282114103-20250924080640.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3046114222|SIP\/CLARO_COLOMBIA-00000c49|1758715571.3145|16:Normal Clearing|17:Network|44||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-260-2420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12200-4-0-25000-","DATA":"2724873","ISLA":"neotell_colombia"} [2025-09-24 08:07:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015490055084229) [2025-09-24 08:07:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114103) (2025-09-24 08:07:07) [2025-09-24 08:07:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:09 [2025-09-24 08:07:09] production.INFO: [2025-09-24 08:07:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017940998077393) [2025-09-24 08:07:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000cd5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3166889584","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574187","data":"2734073","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114105","id_llamada_ult":"282114105","conferencia":null,"grabando":"SI","grabacion":"3166889584-282114105-20250924080640.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c4b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016109943389893) [2025-09-24 08:07:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114105) (2025-09-24 08:07:09) [2025-09-24 08:07:09] production.INFO: RETO VALIDACION: TRUE (282114105) (2025-09-24 08:07:09) [2025-09-24 08:07:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:09] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000cd5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3166889584","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574187","data":"2734073","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114105","id_llamada_ult":"282114105","conferencia":null,"grabando":"SI","grabacion":"3166889584-282114105-20250924080640.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000c4b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5796","IDCONTACTO":"141574187","DATA":"2734073"} [2025-09-24 08:07:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114105) (2025-09-24 08:07:09) [2025-09-24 08:07:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114105) (2025-09-24 08:07:09) [2025-09-24 08:07:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:16 [2025-09-24 08:07:16] production.INFO: [2025-09-24 08:07:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018391609191895) [2025-09-24 08:07:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017108917236328) [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:16] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:16 [2025-09-24 08:07:16] production.INFO: [2025-09-24 08:07:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017662048339844) [2025-09-24 08:07:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015459060668945) [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: RETO VALIDACION: TRUE (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:16] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00000b6c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:06:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:06:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132356675","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141573868","data":"2724490","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282113766","id_llamada_ult":"282113766","conferencia":null,"grabando":"SI","grabacion":"3132356675-282113766-20250924080542.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ae7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5796","IDCONTACTO":"141573868","DATA":"2724490"} [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:07:16) [2025-09-24 08:07:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:18] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:07:18 [2025-09-24 08:07:18] production.INFO: [2025-09-24 08:07:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:18] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:07:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114105","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:40.893","CONEXION":"2025-09-24 08:07:02.503","FIN":"2025-09-24 08:07:16.743","DNIS":null,"ANI_TELEFONO":"3166889584","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3166889584-282114105-20250924080640.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3166889584|SIP\/CLARO_COLOMBIA-00000c4b|1758715571.3147|16:Normal Clearing|17:Network|48||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-180-2300-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21800-6-0-25000-","DATA":"2734073","ISLA":"neotell_colombia"} [2025-09-24 08:07:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001666784286499) [2025-09-24 08:07:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114105) (2025-09-24 08:07:19) [2025-09-24 08:07:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:23 [2025-09-24 08:07:23] production.INFO: [2025-09-24 08:07:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017271041870117) [2025-09-24 08:07:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000d2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143112144","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574304","data":"2726819","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114226","id_llamada_ult":"282114226","conferencia":null,"grabando":"SI","grabacion":"3143112144-282114226-20250924080704.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cc8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017080307006836) [2025-09-24 08:07:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114226) (2025-09-24 08:07:23) [2025-09-24 08:07:23] production.INFO: RETO VALIDACION: TRUE (282114226) (2025-09-24 08:07:23) [2025-09-24 08:07:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:23] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000d2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143112144","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574304","data":"2726819","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114226","id_llamada_ult":"282114226","conferencia":null,"grabando":"SI","grabacion":"3143112144-282114226-20250924080704.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cc8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5796","IDCONTACTO":"141574304","DATA":"2726819"} [2025-09-24 08:07:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114226) (2025-09-24 08:07:24) [2025-09-24 08:07:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114226) (2025-09-24 08:07:24) [2025-09-24 08:07:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:29] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:29 [2025-09-24 08:07:29] production.INFO: [2025-09-24 08:07:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:29] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:29] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017280578613281) [2025-09-24 08:07:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016531944274902) [2025-09-24 08:07:29] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114280) (2025-09-24 08:07:29) [2025-09-24 08:07:29] production.INFO: RETO VALIDACION: TRUE (282114280) (2025-09-24 08:07:29) [2025-09-24 08:07:29] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:29] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:29] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5796","IDCONTACTO":"141574364","DATA":"2698576"} [2025-09-24 08:07:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114280) (2025-09-24 08:07:29) [2025-09-24 08:07:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114280) (2025-09-24 08:07:29) [2025-09-24 08:07:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:34] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:34 [2025-09-24 08:07:34] production.INFO: [2025-09-24 08:07:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:34] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:34] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017549991607666) [2025-09-24 08:07:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000d75","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:33","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:33","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104953976","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574306","data":"2733097","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114228","id_llamada_ult":"282114228","conferencia":null,"grabando":"SI","grabacion":"3104953976-282114228-20250924080705.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cca","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016989707946777) [2025-09-24 08:07:34] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114228) (2025-09-24 08:07:34) [2025-09-24 08:07:34] production.INFO: RETO VALIDACION: TRUE (282114228) (2025-09-24 08:07:34) [2025-09-24 08:07:34] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:34] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000d75","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:33","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:33","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104953976","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574306","data":"2733097","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114228","id_llamada_ult":"282114228","conferencia":null,"grabando":"SI","grabacion":"3104953976-282114228-20250924080705.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5796","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cca","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:34] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:35] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5796","IDCONTACTO":"141574306","DATA":"2733097"} [2025-09-24 08:07:35] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114228) (2025-09-24 08:07:35) [2025-09-24 08:07:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114228) (2025-09-24 08:07:35) [2025-09-24 08:07:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:07:35 [2025-09-24 08:07:35] production.INFO: [2025-09-24 08:07:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:07:35] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114226","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:04.050","CONEXION":"2025-09-24 08:07:16.857","FIN":"2025-09-24 08:07:33.590","DNIS":null,"ANI_TELEFONO":"3143112144","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3143112144-282114226-20250924080704.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3143112144|SIP\/CLARO_COLOMBIA-00000cc8|1758715594.3272|16:Normal Clearing|17:Network|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-700-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12800-5-0-25000-1","DATA":"2726819","ISLA":"neotell_colombia"} [2025-09-24 08:07:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015618801116943) [2025-09-24 08:07:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114226) (2025-09-24 08:07:35) [2025-09-24 08:07:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:37] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:37 [2025-09-24 08:07:37] production.INFO: [2025-09-24 08:07:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:37] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:37] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001823902130127) [2025-09-24 08:07:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015938282012939) [2025-09-24 08:07:37] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114280) (2025-09-24 08:07:37) [2025-09-24 08:07:37] production.INFO: RETO VALIDACION: TRUE (282114280) (2025-09-24 08:07:37) [2025-09-24 08:07:37] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:37] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:37] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:38 [2025-09-24 08:07:38] production.INFO: [2025-09-24 08:07:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016200542449951) [2025-09-24 08:07:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015869140625) [2025-09-24 08:07:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:38] production.INFO: RETO VALIDACION: TRUE (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:38] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000d54","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214452049","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574364","data":"2698576","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114280","id_llamada_ult":"282114280","conferencia":null,"grabando":"SI","grabacion":"3214452049-282114280-20250924080714.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cff","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:38] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5796","IDCONTACTO":"141574364","DATA":"2698576"} [2025-09-24 08:07:38] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:38] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5796","IDCONTACTO":"141574364","DATA":"2698576"} [2025-09-24 08:07:38] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114280) (2025-09-24 08:07:38) [2025-09-24 08:07:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:39 [2025-09-24 08:07:39] production.INFO: [2025-09-24 08:07:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017070770263672) [2025-09-24 08:07:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000d8f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213832786","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574344","data":"2700932","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114263","id_llamada_ult":"282114263","conferencia":null,"grabando":"SI","grabacion":"3213832786-282114263-20250924080711.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:07:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114263) (2025-09-24 08:07:39) [2025-09-24 08:07:39] production.INFO: RETO VALIDACION: TRUE (282114263) (2025-09-24 08:07:39) [2025-09-24 08:07:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:39] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000d8f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213832786","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574344","data":"2700932","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114263","id_llamada_ult":"282114263","conferencia":null,"grabando":"SI","grabacion":"3213832786-282114263-20250924080711.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000cee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:40] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5796","IDCONTACTO":"141574344","DATA":"2700932"} [2025-09-24 08:07:40] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114263) (2025-09-24 08:07:40) [2025-09-24 08:07:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114263) (2025-09-24 08:07:40) [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:07:42 [2025-09-24 08:07:42] production.INFO: [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:42 [2025-09-24 08:07:42] production.INFO: [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001755952835083) [2025-09-24 08:07:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000da2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3115331324","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574408","data":"2705905","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114346","id_llamada_ult":"282114346","conferencia":null,"grabando":"SI","grabacion":"3115331324-282114346-20250924080725.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d42","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017838478088379) [2025-09-24 08:07:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114346) (2025-09-24 08:07:42) [2025-09-24 08:07:42] production.INFO: RETO VALIDACION: TRUE (282114346) (2025-09-24 08:07:42) [2025-09-24 08:07:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:42] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000da2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3115331324","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574408","data":"2705905","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114346","id_llamada_ult":"282114346","conferencia":null,"grabando":"SI","grabacion":"3115331324-282114346-20250924080725.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d42","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:42] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114228","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:05.050","CONEXION":"2025-09-24 08:07:28.427","FIN":"2025-09-24 08:07:40.120","DNIS":null,"ANI_TELEFONO":"3104953976","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3104953976-282114228-20250924080705.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3104953976|SIP\/CLARO_COLOMBIA-00000cca|1758715595.3274|16:Normal Clearing|17:Network|21||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-140-1720-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=23560-7-0-25000-","DATA":"2733097","ISLA":"neotell_colombia"} [2025-09-24 08:07:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019338130950928) [2025-09-24 08:07:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114228) (2025-09-24 08:07:42) [2025-09-24 08:07:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:42] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5796","IDCONTACTO":"141574408","DATA":"2705905"} [2025-09-24 08:07:42] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114346) (2025-09-24 08:07:42) [2025-09-24 08:07:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114346) (2025-09-24 08:07:42) [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:07:42 [2025-09-24 08:07:42] production.INFO: [2025-09-24 08:07:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:07:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114280","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:14.150","CONEXION":"2025-09-24 08:07:22.523","FIN":"2025-09-24 08:07:40.813","DNIS":null,"ANI_TELEFONO":"3214452049","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3214452049-282114280-20250924080714.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3214452049|SIP\/CLARO_COLOMBIA-00000cff|1758715604.3327|16:Normal Clearing|16:PBX|84||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-200-3000-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8260-4-0-25000-1-800","DATA":"2698576","ISLA":"neotell_colombia"} [2025-09-24 08:07:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0020089149475098) [2025-09-24 08:07:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114280) (2025-09-24 08:07:43) [2025-09-24 08:07:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:51] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:07:51 [2025-09-24 08:07:51] production.INFO: [2025-09-24 08:07:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:51] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:07:51] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114022","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:06:24.767","CONEXION":"2025-09-24 08:06:42.803","FIN":"2025-09-24 08:07:49.060","DNIS":null,"ANI_TELEFONO":"3016977878","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3016977878-282114022-20250924080624.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3016977878|SIP\/CLARO_COLOMBIA-00000bf6|1758715555.3062|16:Normal Clearing|17:Network|93||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1000-760-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18120-5-0-25000-1","DATA":"2711213","ISLA":"neotell_colombia"} [2025-09-24 08:07:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017499923706055) [2025-09-24 08:07:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114022) (2025-09-24 08:07:51) [2025-09-24 08:07:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:51 [2025-09-24 08:07:51] production.INFO: [2025-09-24 08:07:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018520355224609) [2025-09-24 08:07:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000dcd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3222126191","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932835","data":"2764524","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114432","id_llamada_ult":"282114432","conferencia":null,"grabando":"SI","grabacion":"3222126191-282114432-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016260147094727) [2025-09-24 08:07:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114432) (2025-09-24 08:07:51) [2025-09-24 08:07:51] production.INFO: RETO VALIDACION: TRUE (282114432) (2025-09-24 08:07:51) [2025-09-24 08:07:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:51] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000dcd","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3222126191","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932835","data":"2764524","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114432","id_llamada_ult":"282114432","conferencia":null,"grabando":"SI","grabacion":"3222126191-282114432-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141932835","DATA":"2764524"} [2025-09-24 08:07:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114432) (2025-09-24 08:07:52) [2025-09-24 08:07:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114432) (2025-09-24 08:07:52) [2025-09-24 08:07:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:53] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:53 [2025-09-24 08:07:53] production.INFO: [2025-09-24 08:07:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:53] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:53] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001708984375) [2025-09-24 08:07:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000dd2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178472782","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574403","data":"2684283","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114342","id_llamada_ult":"282114342","conferencia":null,"grabando":"SI","grabacion":"3178472782-282114342-20250924080724.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d3e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017101764678955) [2025-09-24 08:07:53] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114342) (2025-09-24 08:07:53) [2025-09-24 08:07:53] production.INFO: RETO VALIDACION: TRUE (282114342) (2025-09-24 08:07:53) [2025-09-24 08:07:53] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:53] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000dd2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3178472782","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141574403","data":"2684283","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114342","id_llamada_ult":"282114342","conferencia":null,"grabando":"SI","grabacion":"3178472782-282114342-20250924080724.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d3e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:53] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:53] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:53] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5796","IDCONTACTO":"141574403","DATA":"2684283"} [2025-09-24 08:07:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114342) (2025-09-24 08:07:53) [2025-09-24 08:07:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114342) (2025-09-24 08:07:53) [2025-09-24 08:07:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:56] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:07:56 [2025-09-24 08:07:56] production.INFO: [2025-09-24 08:07:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:56] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:07:56] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017430782318115) [2025-09-24 08:07:56] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:56","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:56] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017290115356445) [2025-09-24 08:07:56] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:07:56) [2025-09-24 08:07:56] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:07:56) [2025-09-24 08:07:56] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:07:56] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:07:56","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:07:56] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:07:56] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:07:56] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:07:56] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:07:56) [2025-09-24 08:07:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:07:56) [2025-09-24 08:07:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:57] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:07:57 [2025-09-24 08:07:57] production.INFO: [2025-09-24 08:07:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:07:57] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:07:57] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:07:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114346","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:25.220","CONEXION":"2025-09-24 08:07:36.027","FIN":"2025-09-24 08:07:55.317","DNIS":null,"ANI_TELEFONO":"3115331324","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3115331324-282114346-20250924080725.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3115331324|SIP\/CLARO_COLOMBIA-00000d42|1758715615.3394|16:Normal Clearing|16:PBX|16||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-280-1620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10740-3-0-25000-1-80","DATA":"2705905","ISLA":"neotell_colombia"} [2025-09-24 08:07:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016019344329834) [2025-09-24 08:07:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114346) (2025-09-24 08:07:57) [2025-09-24 08:08:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:00 [2025-09-24 08:08:00] production.INFO: [2025-09-24 08:08:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020699501037598) [2025-09-24 08:08:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018858909606934) [2025-09-24 08:08:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:00) [2025-09-24 08:08:00] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:00) [2025-09-24 08:08:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:00] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:01) [2025-09-24 08:08:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:01) [2025-09-24 08:08:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:02 [2025-09-24 08:08:02] production.INFO: [2025-09-24 08:08:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018250942230225) [2025-09-24 08:08:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017759799957275) [2025-09-24 08:08:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:02] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:02] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:02] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:02] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:02 [2025-09-24 08:08:02] production.INFO: [2025-09-24 08:08:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018091201782227) [2025-09-24 08:08:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000e06","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3166591255","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932832","data":"2695128","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114434","id_llamada_ult":"282114434","conferencia":null,"grabando":"SI","grabacion":"3166591255-282114434-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001863956451416) [2025-09-24 08:08:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114434) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: RETO VALIDACION: TRUE (282114434) (2025-09-24 08:08:02) [2025-09-24 08:08:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:02] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00000e06","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3166591255","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932832","data":"2695128","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114434","id_llamada_ult":"282114434","conferencia":null,"grabando":"SI","grabacion":"3166591255-282114434-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141932832","DATA":"2695128"} [2025-09-24 08:08:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114434) (2025-09-24 08:08:03) [2025-09-24 08:08:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114434) (2025-09-24 08:08:03) [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:08:04 [2025-09-24 08:08:04] production.INFO: [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:08:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114342","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:24.213","CONEXION":"2025-09-24 08:07:46.510","FIN":"2025-09-24 08:08:01.847","DNIS":null,"ANI_TELEFONO":"3178472782","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3178472782-282114342-20250924080724.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3178472782|SIP\/CLARO_COLOMBIA-00000d3e|1758715614.3390|16:Normal Clearing|17:Network|64||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-640-1420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22480-7-0-25000-","DATA":"2684283","ISLA":"neotell_colombia"} [2025-09-24 08:08:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016510486602783) [2025-09-24 08:08:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114342) (2025-09-24 08:08:04) [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6630 24-09-2025 08:08:04 [2025-09-24 08:08:04] production.INFO: [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:08:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114431","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:40.323","CONEXION":"2025-09-24 08:07:49.800","FIN":"2025-09-24 08:08:02.123","DNIS":null,"ANI_TELEFONO":"3107311881","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107311881-282114431-20250924080740.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3107311881|SIP\/CLARO_COLOMBIA-00000d9a|1758715630.3482|16:Normal Clearing|17:Network|21||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-1740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9340-5-0-25000-1","DATA":"2538707","ISLA":"neotell_colombia"} [2025-09-24 08:08:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0021510124206543) [2025-09-24 08:08:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:04) [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:08:04 [2025-09-24 08:08:04] production.INFO: [2025-09-24 08:08:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:08:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114263","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:11.123","CONEXION":"2025-09-24 08:07:33.390","FIN":"2025-09-24 08:08:02.433","DNIS":null,"ANI_TELEFONO":"3213832786","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3213832786-282114263-20250924080711.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3213832786|SIP\/CLARO_COLOMBIA-00000cee|1758715601.3310|16:Normal Clearing|17:Network|36||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-80-1220-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22460-6-0-25000-1","DATA":"2700932","ISLA":"neotell_colombia"} [2025-09-24 08:08:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015711784362793) [2025-09-24 08:08:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114263) (2025-09-24 08:08:04) [2025-09-24 08:08:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:05 [2025-09-24 08:08:05] production.INFO: [2025-09-24 08:08:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018839836120605) [2025-09-24 08:08:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017352104187012) [2025-09-24 08:08:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:05) [2025-09-24 08:08:05] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:05) [2025-09-24 08:08:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:05] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:05 [2025-09-24 08:08:05] production.INFO: [2025-09-24 08:08:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016160011291504) [2025-09-24 08:08:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019881725311279) [2025-09-24 08:08:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:05) [2025-09-24 08:08:05] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:05) [2025-09-24 08:08:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:05] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:06 [2025-09-24 08:08:06] production.INFO: [2025-09-24 08:08:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022470951080322) [2025-09-24 08:08:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001964807510376) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:06] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:06 [2025-09-24 08:08:06] production.INFO: [2025-09-24 08:08:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016601085662842) [2025-09-24 08:08:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: RETO VALIDACION: TRUE (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:06] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00000de5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:07:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:07:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107311881","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932830","data":"2538707","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114431","id_llamada_ult":"282114431","conferencia":null,"grabando":"SI","grabacion":"3107311881-282114431-20250924080740.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000d9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141932830","DATA":"2538707"} [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114431) (2025-09-24 08:08:06) [2025-09-24 08:08:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:08:07 [2025-09-24 08:08:07] production.INFO: [2025-09-24 08:08:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:08:07] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114432","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:40.323","CONEXION":"2025-09-24 08:07:45.503","FIN":"2025-09-24 08:08:05.463","DNIS":null,"ANI_TELEFONO":"3222126191","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3222126191-282114432-20250924080740.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3222126191|SIP\/CLARO_COLOMBIA-00000d9b|1758715630.3483|16:Normal Clearing|17:Network|56||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-460-2260-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5060-3-0-25000-1","DATA":"2764524","ISLA":"neotell_colombia"} [2025-09-24 08:08:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016269683837891) [2025-09-24 08:08:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114432) (2025-09-24 08:08:07) [2025-09-24 08:08:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:20 [2025-09-24 08:08:20] production.INFO: [2025-09-24 08:08:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001762866973877) [2025-09-24 08:08:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00000e70","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3127360573","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932970","data":"2559011","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114574","id_llamada_ult":"282114574","conferencia":null,"grabando":"SI","grabacion":"3127360573-282114574-20250924080807.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e2e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018301010131836) [2025-09-24 08:08:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114574) (2025-09-24 08:08:20) [2025-09-24 08:08:20] production.INFO: RETO VALIDACION: TRUE (282114574) (2025-09-24 08:08:20) [2025-09-24 08:08:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:20] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00000e70","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:18","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:18","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3127360573","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932970","data":"2559011","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114574","id_llamada_ult":"282114574","conferencia":null,"grabando":"SI","grabacion":"3127360573-282114574-20250924080807.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e2e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:20] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141932970","DATA":"2559011"} [2025-09-24 08:08:20] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114574) (2025-09-24 08:08:20) [2025-09-24 08:08:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114574) (2025-09-24 08:08:20) [2025-09-24 08:08:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:21] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6628 24-09-2025 08:08:21 [2025-09-24 08:08:21] production.INFO: [2025-09-24 08:08:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:21] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6628 [2025-09-24 08:08:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112561","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6628","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:10.910","CONEXION":"2025-09-24 08:02:32.053","FIN":"2025-09-24 08:08:19.680","DNIS":null,"ANI_TELEFONO":"3505690360","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3505690360-282112561-20250924080210.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3505690360|SIP\/CLARO_COLOMBIA-00000619|1758715301.1561|16:Normal Clearing|17:Network|26||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-560-400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21320-6-0-25000-1","DATA":"2747129","ISLA":"neotell_colombia"} [2025-09-24 08:08:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017859935760498) [2025-09-24 08:08:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112561) (2025-09-24 08:08:22) [2025-09-24 08:08:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:08:22 [2025-09-24 08:08:22] production.INFO: [2025-09-24 08:08:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:08:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114574","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:07.520","CONEXION":"2025-09-24 08:08:13.340","FIN":"2025-09-24 08:08:20.203","DNIS":null,"ANI_TELEFONO":"3127360573","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3127360573-282114574-20250924080807.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3127360573|SIP\/CLARO_COLOMBIA-00000e2e|1758715658.3630|16:Normal Clearing|17:Network|5||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-800-1300-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5720-2-0-25000-1-","DATA":"2559011","ISLA":"neotell_colombia"} [2025-09-24 08:08:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018119812011719) [2025-09-24 08:08:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114574) (2025-09-24 08:08:22) [2025-09-24 08:08:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:23 [2025-09-24 08:08:23] production.INFO: [2025-09-24 08:08:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017750263214111) [2025-09-24 08:08:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00000e82","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3234750645","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932909","data":"2326888","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114509","id_llamada_ult":"282114509","conferencia":null,"grabando":"SI","grabacion":"3234750645-282114509-20250924080756.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000dec","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017180442810059) [2025-09-24 08:08:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114509) (2025-09-24 08:08:23) [2025-09-24 08:08:23] production.INFO: RETO VALIDACION: TRUE (282114509) (2025-09-24 08:08:23) [2025-09-24 08:08:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:23] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00000e82","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3234750645","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932909","data":"2326888","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114509","id_llamada_ult":"282114509","conferencia":null,"grabando":"SI","grabacion":"3234750645-282114509-20250924080756.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000dec","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5803","IDCONTACTO":"141932909","DATA":"2326888"} [2025-09-24 08:08:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114509) (2025-09-24 08:08:24) [2025-09-24 08:08:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114509) (2025-09-24 08:08:24) [2025-09-24 08:08:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:25] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:25 [2025-09-24 08:08:25] production.INFO: [2025-09-24 08:08:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:25] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:25] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017380714416504) [2025-09-24 08:08:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000e8b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012563157","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932947","data":"2647645","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114551","id_llamada_ult":"282114551","conferencia":null,"grabando":"SI","grabacion":"3012563157-282114551-20250924080803.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e17","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017821788787842) [2025-09-24 08:08:25] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114551) (2025-09-24 08:08:25) [2025-09-24 08:08:25] production.INFO: RETO VALIDACION: TRUE (282114551) (2025-09-24 08:08:25) [2025-09-24 08:08:25] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:25] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00000e8b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012563157","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932947","data":"2647645","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114551","id_llamada_ult":"282114551","conferencia":null,"grabando":"SI","grabacion":"3012563157-282114551-20250924080803.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e17","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:25] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:26] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141932947","DATA":"2647645"} [2025-09-24 08:08:26] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114551) (2025-09-24 08:08:26) [2025-09-24 08:08:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114551) (2025-09-24 08:08:26) [2025-09-24 08:08:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:26] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:26 [2025-09-24 08:08:26] production.INFO: [2025-09-24 08:08:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:26] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:26] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018489360809326) [2025-09-24 08:08:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000e8d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3215286265","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932960","data":"2132739","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114566","id_llamada_ult":"282114566","conferencia":null,"grabando":"SI","grabacion":"3215286265-282114566-20250924080805.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e26","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016970634460449) [2025-09-24 08:08:26] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114566) (2025-09-24 08:08:26) [2025-09-24 08:08:26] production.INFO: RETO VALIDACION: TRUE (282114566) (2025-09-24 08:08:26) [2025-09-24 08:08:26] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:26] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00000e8d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3215286265","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932960","data":"2132739","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114566","id_llamada_ult":"282114566","conferencia":null,"grabando":"SI","grabacion":"3215286265-282114566-20250924080805.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e26","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:26] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5803","IDCONTACTO":"141932960","DATA":"2132739"} [2025-09-24 08:08:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114566) (2025-09-24 08:08:27) [2025-09-24 08:08:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114566) (2025-09-24 08:08:27) [2025-09-24 08:08:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:08:31 [2025-09-24 08:08:31] production.INFO: [2025-09-24 08:08:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:08:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114551","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:03.500","CONEXION":"2025-09-24 08:08:19.443","FIN":"2025-09-24 08:08:29.107","DNIS":null,"ANI_TELEFONO":"3012563157","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3012563157-282114551-20250924080803.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3012563157|SIP\/CLARO_COLOMBIA-00000e17|1758715654.3607|16:Normal Clearing|17:Network|23||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-340-540-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16020-5-0-25000-1","DATA":"2647645","ISLA":"neotell_colombia"} [2025-09-24 08:08:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018260478973389) [2025-09-24 08:08:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114551) (2025-09-24 08:08:31) [2025-09-24 08:08:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:32 [2025-09-24 08:08:32] production.INFO: [2025-09-24 08:08:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001676082611084) [2025-09-24 08:08:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000ebb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146925292","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932964","data":"2773044","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114567","id_llamada_ult":"282114567","conferencia":null,"grabando":"SI","grabacion":"3146925292-282114567-20250924080806.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e27","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001643180847168) [2025-09-24 08:08:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114567) (2025-09-24 08:08:32) [2025-09-24 08:08:32] production.INFO: RETO VALIDACION: TRUE (282114567) (2025-09-24 08:08:32) [2025-09-24 08:08:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:32] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00000ebb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146925292","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141932964","data":"2773044","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114567","id_llamada_ult":"282114567","conferencia":null,"grabando":"SI","grabacion":"3146925292-282114567-20250924080806.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e27","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5803","IDCONTACTO":"141932964","DATA":"2773044"} [2025-09-24 08:08:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114567) (2025-09-24 08:08:33) [2025-09-24 08:08:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114567) (2025-09-24 08:08:33) [2025-09-24 08:08:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:36 [2025-09-24 08:08:36] production.INFO: [2025-09-24 08:08:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017812252044678) [2025-09-24 08:08:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000ec9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204088014","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933035","data":"2752544","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114636","id_llamada_ult":"282114636","conferencia":null,"grabando":"SI","grabacion":"3204088014-282114636-20250924080817.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e6c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016639232635498) [2025-09-24 08:08:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114636) (2025-09-24 08:08:36) [2025-09-24 08:08:36] production.INFO: RETO VALIDACION: TRUE (282114636) (2025-09-24 08:08:36) [2025-09-24 08:08:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:36] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-00000ec9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204088014","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933035","data":"2752544","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114636","id_llamada_ult":"282114636","conferencia":null,"grabando":"SI","grabacion":"3204088014-282114636-20250924080817.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000e6c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:36] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141933035","DATA":"2752544"} [2025-09-24 08:08:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114636) (2025-09-24 08:08:36) [2025-09-24 08:08:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114636) (2025-09-24 08:08:36) [2025-09-24 08:08:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:38] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:08:38 [2025-09-24 08:08:38] production.INFO: [2025-09-24 08:08:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:38] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:08:38] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114434","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:40.323","CONEXION":"2025-09-24 08:07:56.353","FIN":"2025-09-24 08:08:36.387","DNIS":null,"ANI_TELEFONO":"3166591255","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3166591255-282114434-20250924080740.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3166591255|SIP\/CLARO_COLOMBIA-00000d9d|1758715630.3485|16:Normal Clearing|16:PBX|71||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-260-3200-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16080-5-0-25000-1-80","DATA":"2695128","ISLA":"neotell_colombia"} [2025-09-24 08:08:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015881061553955) [2025-09-24 08:08:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114434) (2025-09-24 08:08:38) [2025-09-24 08:08:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:08:42 [2025-09-24 08:08:42] production.INFO: [2025-09-24 08:08:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:08:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114636","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:17.603","CONEXION":"2025-09-24 08:08:30.043","FIN":"2025-09-24 08:08:40.677","DNIS":null,"ANI_TELEFONO":"3204088014","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3204088014-282114636-20250924080817.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3204088014|SIP\/CLARO_COLOMBIA-00000e6c|1758715668.3692|16:Normal Clearing|17:Network|86||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-560-820-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12420-4-0-25000-1","DATA":"2752544","ISLA":"neotell_colombia"} [2025-09-24 08:08:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016920566558838) [2025-09-24 08:08:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114636) (2025-09-24 08:08:43) [2025-09-24 08:08:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:45 [2025-09-24 08:08:45] production.INFO: [2025-09-24 08:08:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.003917932510376) [2025-09-24 08:08:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00000f0b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107505388","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933070","data":"1782698","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114688","id_llamada_ult":"282114688","conferencia":null,"grabando":"SI","grabacion":"3107505388-282114688-20250924080827.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ea4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0042040348052979) [2025-09-24 08:08:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114688) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: RETO VALIDACION: TRUE (282114688) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:45] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00000f0b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107505388","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933070","data":"1782698","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114688","id_llamada_ult":"282114688","conferencia":null,"grabando":"SI","grabacion":"3107505388-282114688-20250924080827.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ea4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:45] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5803","IDCONTACTO":"141933070","DATA":"1782698"} [2025-09-24 08:08:45] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114688) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114688) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:45 [2025-09-24 08:08:45] production.INFO: [2025-09-24 08:08:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020589828491211) [2025-09-24 08:08:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000f0c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113314535","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933069","data":"2783785","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114687","id_llamada_ult":"282114687","conferencia":null,"grabando":"SI","grabacion":"3113314535-282114687-20250924080827.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ea3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001762866973877) [2025-09-24 08:08:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114687) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: RETO VALIDACION: TRUE (282114687) (2025-09-24 08:08:45) [2025-09-24 08:08:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:45] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00000f0c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:44","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:44","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113314535","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933069","data":"2783785","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114687","id_llamada_ult":"282114687","conferencia":null,"grabando":"SI","grabacion":"3113314535-282114687-20250924080827.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ea3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:46] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:46] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933069","DATA":"2783785"} [2025-09-24 08:08:46] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114687) (2025-09-24 08:08:46) [2025-09-24 08:08:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114687) (2025-09-24 08:08:46) [2025-09-24 08:08:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:49 [2025-09-24 08:08:49] production.INFO: [2025-09-24 08:08:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018370151519775) [2025-09-24 08:08:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-00000f1c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3162497258","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933108","data":"2593060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114725","id_llamada_ult":"282114725","conferencia":null,"grabando":"SI","grabacion":"3162497258-282114725-20250924080835.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ecb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018038749694824) [2025-09-24 08:08:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114725) (2025-09-24 08:08:49) [2025-09-24 08:08:49] production.INFO: RETO VALIDACION: TRUE (282114725) (2025-09-24 08:08:49) [2025-09-24 08:08:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:49] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-00000f1c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3162497258","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933108","data":"2593060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114725","id_llamada_ult":"282114725","conferencia":null,"grabando":"SI","grabacion":"3162497258-282114725-20250924080835.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ecb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5803","IDCONTACTO":"141933108","DATA":"2593060"} [2025-09-24 08:08:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114725) (2025-09-24 08:08:49) [2025-09-24 08:08:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114725) (2025-09-24 08:08:49) [2025-09-24 08:08:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:51 [2025-09-24 08:08:51] production.INFO: [2025-09-24 08:08:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001676082611084) [2025-09-24 08:08:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000f2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045535933","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933104","data":"2611845","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114724","id_llamada_ult":"282114724","conferencia":null,"grabando":"SI","grabacion":"3045535933-282114724-20250924080835.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000eca","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017068386077881) [2025-09-24 08:08:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114724) (2025-09-24 08:08:51) [2025-09-24 08:08:51] production.INFO: RETO VALIDACION: TRUE (282114724) (2025-09-24 08:08:51) [2025-09-24 08:08:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:51] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00000f2d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045535933","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933104","data":"2611845","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114724","id_llamada_ult":"282114724","conferencia":null,"grabando":"SI","grabacion":"3045535933-282114724-20250924080835.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000eca","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5803","IDCONTACTO":"141933104","DATA":"2611845"} [2025-09-24 08:08:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114724) (2025-09-24 08:08:52) [2025-09-24 08:08:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114724) (2025-09-24 08:08:52) [2025-09-24 08:08:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:08:52 [2025-09-24 08:08:52] production.INFO: [2025-09-24 08:08:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:08:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114567","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:06.517","CONEXION":"2025-09-24 08:08:26.110","FIN":"2025-09-24 08:08:50.357","DNIS":null,"ANI_TELEFONO":"3146925292","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3146925292-282114567-20250924080806.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3146925292|SIP\/CLARO_COLOMBIA-00000e27|1758715657.3623|16:Normal Clearing|17:Network|58||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-300-900-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19700-7-0-25000-1","DATA":"2773044","ISLA":"neotell_colombia"} [2025-09-24 08:08:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016219615936279) [2025-09-24 08:08:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114567) (2025-09-24 08:08:52) [2025-09-24 08:08:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:54] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:08:54 [2025-09-24 08:08:54] production.INFO: [2025-09-24 08:08:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:54] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:08:54] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:08:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114723","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:08:34.727","CONEXION":"2025-09-24 08:08:44.677","FIN":"2025-09-24 08:08:52.410","DNIS":null,"ANI_TELEFONO":"3112272790","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3112272790|SIP\/CLARO_COLOMBIA-00000ec8|1758715685.3784|16:Normal Clearing|17:Network|51||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1400-100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9840-5-0-25000-1","DATA":"1786011","ISLA":"neotell_colombia"} [2025-09-24 08:08:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016801357269287) [2025-09-24 08:08:54] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114723) (2025-09-24 08:08:54) [2025-09-24 08:08:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:54] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:54 [2025-09-24 08:08:54] production.INFO: [2025-09-24 08:08:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:54] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:54] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001849889755249) [2025-09-24 08:08:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016229152679443) [2025-09-24 08:08:54] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:08:54) [2025-09-24 08:08:54] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:08:54) [2025-09-24 08:08:54] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:54] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:54] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:08:55] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:08:55] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:08:55] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:08:55) [2025-09-24 08:08:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:08:55) [2025-09-24 08:08:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:08:59 [2025-09-24 08:08:59] production.INFO: [2025-09-24 08:08:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:08:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:08:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017011165618896) [2025-09-24 08:08:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00000f63","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3133637236","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933081","data":"2449790","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114701","id_llamada_ult":"282114701","conferencia":null,"grabando":"SI","grabacion":"3133637236-282114701-20250924080829.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000eb1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017218589782715) [2025-09-24 08:08:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114701) (2025-09-24 08:08:59) [2025-09-24 08:08:59] production.INFO: RETO VALIDACION: TRUE (282114701) (2025-09-24 08:08:59) [2025-09-24 08:08:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:08:59] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00000f63","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:08:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3133637236","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933081","data":"2449790","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114701","id_llamada_ult":"282114701","conferencia":null,"grabando":"SI","grabacion":"3133637236-282114701-20250924080829.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000eb1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:08:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:08:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141933081","DATA":"2449790"} [2025-09-24 08:09:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114701) (2025-09-24 08:09:00) [2025-09-24 08:09:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114701) (2025-09-24 08:09:00) [2025-09-24 08:09:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:01 [2025-09-24 08:09:01] production.INFO: [2025-09-24 08:09:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:09:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000f3f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002316562","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933091","data":"2591344","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114711","id_llamada_ult":"282114711","conferencia":null,"grabando":"SI","grabacion":"3002316562-282114711-20250924080831.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ebc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016641616821289) [2025-09-24 08:09:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114711) (2025-09-24 08:09:01) [2025-09-24 08:09:01] production.INFO: RETO VALIDACION: TRUE (282114711) (2025-09-24 08:09:01) [2025-09-24 08:09:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:01] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-00000f3f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002316562","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933091","data":"2591344","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114711","id_llamada_ult":"282114711","conferencia":null,"grabando":"SI","grabacion":"3002316562-282114711-20250924080831.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ebc","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:01] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:09:01 [2025-09-24 08:09:01] production.INFO: [2025-09-24 08:09:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:01] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:09:01] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114687","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:27.673","CONEXION":"2025-09-24 08:08:39.040","FIN":"2025-09-24 08:08:59.423","DNIS":null,"ANI_TELEFONO":"3113314535","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3113314535-282114687-20250924080827.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3113314535|SIP\/CLARO_COLOMBIA-00000ea3|1758715678.3747|16:Normal Clearing|17:Network|92||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-180-800-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11340-5-0-25000-1","DATA":"2783785","ISLA":"neotell_colombia"} [2025-09-24 08:09:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017900466918945) [2025-09-24 08:09:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114687) (2025-09-24 08:09:01) [2025-09-24 08:09:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:02] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5803","IDCONTACTO":"141933091","DATA":"2591344"} [2025-09-24 08:09:02] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114711) (2025-09-24 08:09:02) [2025-09-24 08:09:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114711) (2025-09-24 08:09:02) [2025-09-24 08:09:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:09:02 [2025-09-24 08:09:02] production.INFO: [2025-09-24 08:09:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:09:02] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114509","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:07:56.447","CONEXION":"2025-09-24 08:08:17.243","FIN":"2025-09-24 08:08:59.493","DNIS":null,"ANI_TELEFONO":"3234750645","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3234750645-282114509-20250924080756.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3234750645|SIP\/CLARO_COLOMBIA-00000dec|1758715647.3564|16:Normal Clearing|16:PBX|33||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1740-2040-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20980-5-780-25000-1","DATA":"2326888","ISLA":"neotell_colombia"} [2025-09-24 08:09:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019559860229492) [2025-09-24 08:09:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114509) (2025-09-24 08:09:02) [2025-09-24 08:09:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:02 [2025-09-24 08:09:02] production.INFO: [2025-09-24 08:09:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016529560089111) [2025-09-24 08:09:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000f6e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3118171570","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933167","data":"2233379","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114787","id_llamada_ult":"282114787","conferencia":null,"grabando":"SI","grabacion":"3118171570-282114787-20250924080843.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f09","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:09:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114787) (2025-09-24 08:09:02) [2025-09-24 08:09:02] production.INFO: RETO VALIDACION: TRUE (282114787) (2025-09-24 08:09:02) [2025-09-24 08:09:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:02] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-00000f6e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3118171570","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933167","data":"2233379","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114787","id_llamada_ult":"282114787","conferencia":null,"grabando":"SI","grabacion":"3118171570-282114787-20250924080843.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f09","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141933167","DATA":"2233379"} [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114787) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114787) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:03 [2025-09-24 08:09:03] production.INFO: [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00164794921875) [2025-09-24 08:09:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016570091247559) [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:03] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:03 [2025-09-24 08:09:03] production.INFO: [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017380714416504) [2025-09-24 08:09:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016729831695557) [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:03] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:03 [2025-09-24 08:09:03] production.INFO: [2025-09-24 08:09:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:09:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015690326690674) [2025-09-24 08:09:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:03) [2025-09-24 08:09:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:03] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:04] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:04] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:04] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:04 [2025-09-24 08:09:04] production.INFO: [2025-09-24 08:09:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:04] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:04] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017480850219727) [2025-09-24 08:09:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016059875488281) [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:04] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:04] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:04] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:04 [2025-09-24 08:09:04] production.INFO: [2025-09-24 08:09:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:04] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:04] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017189979553223) [2025-09-24 08:09:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016438961029053) [2025-09-24 08:09:04] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:04) [2025-09-24 08:09:04] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:04] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:04] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:04] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:05] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:05 [2025-09-24 08:09:05] production.INFO: [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001945972442627) [2025-09-24 08:09:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021219253540039) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:05] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:05] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:05 [2025-09-24 08:09:05] production.INFO: [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017728805541992) [2025-09-24 08:09:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016829967498779) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:05] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:05] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:05 [2025-09-24 08:09:05] production.INFO: [2025-09-24 08:09:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:09:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017290115356445) [2025-09-24 08:09:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:05) [2025-09-24 08:09:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:05] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:09:06] production.ERROR: Datos enviados: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:06] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6564&BASE=5803&IDCONTACTO=141933160&DATA=2738243 [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:06 [2025-09-24 08:09:06] production.INFO: [2025-09-24 08:09:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016381740570068) [2025-09-24 08:09:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018179416656494) [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:06] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:06 [2025-09-24 08:09:06] production.INFO: [2025-09-24 08:09:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016100406646729) [2025-09-24 08:09:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017471313476562) [2025-09-24 08:09:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:06) [2025-09-24 08:09:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:06] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:07 [2025-09-24 08:09:07] production.INFO: [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017170906066895) [2025-09-24 08:09:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:07] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:07 [2025-09-24 08:09:07] production.INFO: [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014820098876953) [2025-09-24 08:09:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000f77","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3112215921","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933172","data":"1730252","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114813","id_llamada_ult":"282114813","conferencia":null,"grabando":"SI","grabacion":"3112215921-282114813-20250924080848.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f26","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016188621520996) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114813) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: RETO VALIDACION: TRUE (282114813) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:07] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00000f77","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3112215921","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933172","data":"1730252","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114813","id_llamada_ult":"282114813","conferencia":null,"grabando":"SI","grabacion":"3112215921-282114813-20250924080848.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f26","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5803","IDCONTACTO":"141933172","DATA":"1730252"} [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114813) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114813) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:09:07 [2025-09-24 08:09:07] production.INFO: [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:07 [2025-09-24 08:09:07] production.INFO: [2025-09-24 08:09:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018079280853271) [2025-09-24 08:09:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016450881958008) [2025-09-24 08:09:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: RETO VALIDACION: TRUE (282114781) (2025-09-24 08:09:07) [2025-09-24 08:09:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:07] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00000f46","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:08:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:08:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138005365","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933160","data":"2738243","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114781","id_llamada_ult":"282114781","conferencia":null,"grabando":"SI","grabacion":"3138005365-282114781-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f03","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:08] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114725","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:35.733","CONEXION":"2025-09-24 08:08:42.643","FIN":"2025-09-24 08:09:03.613","DNIS":null,"ANI_TELEFONO":"3162497258","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3162497258-282114725-20250924080835.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3162497258|SIP\/CLARO_COLOMBIA-00000ecb|1758715686.3787|16:Normal Clearing|17:Network|13||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1000-60-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6760-4-0-25000-1-","DATA":"2593060","ISLA":"neotell_colombia"} [2025-09-24 08:09:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018310546875) [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114725) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:08 [2025-09-24 08:09:08] production.INFO: [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018930435180664) [2025-09-24 08:09:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000f7e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017825467","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933159","data":"1611127","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114779","id_llamada_ult":"282114779","conferencia":null,"grabando":"SI","grabacion":"3017825467-282114779-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f01","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016429424285889) [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114779) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: RETO VALIDACION: TRUE (282114779) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:08] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00000f7e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017825467","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933159","data":"1611127","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114779","id_llamada_ult":"282114779","conferencia":null,"grabando":"SI","grabacion":"3017825467-282114779-20250924080842.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f01","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933160","DATA":"2738243"} [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114781) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:08 [2025-09-24 08:09:08] production.INFO: [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019059181213379) [2025-09-24 08:09:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00000f78","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108795555","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933170","data":"1898501","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114790","id_llamada_ult":"282114790","conferencia":null,"grabando":"SI","grabacion":"3108795555-282114790-20250924080844.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f0e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018000602722168) [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114790) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: RETO VALIDACION: TRUE (282114790) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:08] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00000f78","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108795555","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933170","data":"1898501","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114790","id_llamada_ult":"282114790","conferencia":null,"grabando":"SI","grabacion":"3108795555-282114790-20250924080844.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f0e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5803","IDCONTACTO":"141933159","DATA":"1611127"} [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114779) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114779) (2025-09-24 08:09:08) [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:09:08 [2025-09-24 08:09:08] production.INFO: [2025-09-24 08:09:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:08] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:09:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114787","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:43.797","CONEXION":"2025-09-24 08:08:56.130","FIN":"2025-09-24 08:09:06.197","DNIS":null,"ANI_TELEFONO":"3118171570","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3118171570-282114787-20250924080843.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3118171570|SIP\/CLARO_COLOMBIA-00000f09|1758715694.3849|16:Normal Clearing|16:PBX|64||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1040-2860-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12320-5-0-25000-1-8","DATA":"2233379","ISLA":"neotell_colombia"} [2025-09-24 08:09:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015780925750732) [2025-09-24 08:09:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114787) (2025-09-24 08:09:09) [2025-09-24 08:09:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:09] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:09:09 [2025-09-24 08:09:09] production.INFO: [2025-09-24 08:09:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:09] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:09:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114781","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:42.787","CONEXION":"2025-09-24 08:08:48.453","FIN":"2025-09-24 08:09:06.203","DNIS":null,"ANI_TELEFONO":"3138005365","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3138005365-282114781-20250924080842.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3138005365|SIP\/CLARO_COLOMBIA-00000f03|1758715693.3843|16:Normal Clearing|17:Network|48||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-3600-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5540-3-0-25000-1","DATA":"2738243","ISLA":"neotell_colombia"} [2025-09-24 08:09:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016379356384277) [2025-09-24 08:09:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114781) (2025-09-24 08:09:09) [2025-09-24 08:09:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5803","IDCONTACTO":"141933170","DATA":"1898501"} [2025-09-24 08:09:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114790) (2025-09-24 08:09:09) [2025-09-24 08:09:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114790) (2025-09-24 08:09:09) [2025-09-24 08:09:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:12 [2025-09-24 08:09:12] production.INFO: [2025-09-24 08:09:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018379688262939) [2025-09-24 08:09:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000f9e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103837008","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933242","data":"2587455","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114881","id_llamada_ult":"282114881","conferencia":null,"grabando":"SI","grabacion":"3103837008-282114881-20250924080901.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f70","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017530918121338) [2025-09-24 08:09:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114881) (2025-09-24 08:09:12) [2025-09-24 08:09:12] production.INFO: RETO VALIDACION: TRUE (282114881) (2025-09-24 08:09:12) [2025-09-24 08:09:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:12] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00000f9e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103837008","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933242","data":"2587455","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114881","id_llamada_ult":"282114881","conferencia":null,"grabando":"SI","grabacion":"3103837008-282114881-20250924080901.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f70","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:12] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5803","IDCONTACTO":"141933242","DATA":"2587455"} [2025-09-24 08:09:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114881) (2025-09-24 08:09:13) [2025-09-24 08:09:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114881) (2025-09-24 08:09:13) [2025-09-24 08:09:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:13 [2025-09-24 08:09:13] production.INFO: [2025-09-24 08:09:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017671585083008) [2025-09-24 08:09:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000fa3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228513695","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933214","data":"2371305","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114852","id_llamada_ult":"282114852","conferencia":null,"grabando":"SI","grabacion":"3228513695-282114852-20250924080855.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f51","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001554012298584) [2025-09-24 08:09:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114852) (2025-09-24 08:09:13) [2025-09-24 08:09:13] production.INFO: RETO VALIDACION: TRUE (282114852) (2025-09-24 08:09:13) [2025-09-24 08:09:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:13] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00000fa3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228513695","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933214","data":"2371305","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114852","id_llamada_ult":"282114852","conferencia":null,"grabando":"SI","grabacion":"3228513695-282114852-20250924080855.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f51","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141933214","DATA":"2371305"} [2025-09-24 08:09:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114852) (2025-09-24 08:09:13) [2025-09-24 08:09:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114852) (2025-09-24 08:09:13) [2025-09-24 08:09:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:15] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:09:15 [2025-09-24 08:09:15] production.INFO: [2025-09-24 08:09:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:15] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:09:16] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:09:16] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:09:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114881","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:01.943","CONEXION":"2025-09-24 08:09:05.837","FIN":"2025-09-24 08:09:13.770","DNIS":null,"ANI_TELEFONO":"3103837008","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3103837008-282114881-20250924080901.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3103837008|SIP\/CLARO_COLOMBIA-00000f70|1758715712.3952|16:Normal Clearing|17:Network|19||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-840-1680-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=3700-2-0-25000-1","DATA":"2587455","ISLA":"neotell_colombia"} [2025-09-24 08:09:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016829967498779) [2025-09-24 08:09:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114881) (2025-09-24 08:09:16) [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:19 [2025-09-24 08:09:19] production.INFO: [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019519329071045) [2025-09-24 08:09:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000fc1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3215636932","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933226","data":"2686915","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114867","id_llamada_ult":"282114867","conferencia":null,"grabando":"SI","grabacion":"3215636932-282114867-20250924080857.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f60","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016880035400391) [2025-09-24 08:09:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114867) (2025-09-24 08:09:19) [2025-09-24 08:09:19] production.INFO: RETO VALIDACION: TRUE (282114867) (2025-09-24 08:09:19) [2025-09-24 08:09:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:19] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00000fc1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3215636932","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933226","data":"2686915","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114867","id_llamada_ult":"282114867","conferencia":null,"grabando":"SI","grabacion":"3215636932-282114867-20250924080857.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f60","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:09:19 [2025-09-24 08:09:19] production.INFO: [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:09:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113793","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:47.513","CONEXION":"2025-09-24 08:06:01.600","FIN":"2025-09-24 08:09:17.317","DNIS":null,"ANI_TELEFONO":"3133692682","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3133692682-282113793-20250924080547.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3133692682|SIP\/CLARO_COLOMBIA-00000b02|1758715518.2818|16:Normal Clearing|17:Network|47||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-4040-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14080-6-0-25000-","DATA":"2703991","ISLA":"neotell_colombia"} [2025-09-24 08:09:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017049312591553) [2025-09-24 08:09:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113793) (2025-09-24 08:09:19) [2025-09-24 08:09:19] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5803","IDCONTACTO":"141933226","DATA":"2686915"} [2025-09-24 08:09:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114867) (2025-09-24 08:09:19) [2025-09-24 08:09:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114867) (2025-09-24 08:09:19) [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:09:19 [2025-09-24 08:09:19] production.INFO: [2025-09-24 08:09:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:09:20] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114852","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:55.877","CONEXION":"2025-09-24 08:09:06.770","FIN":"2025-09-24 08:09:17.773","DNIS":null,"ANI_TELEFONO":"3228513695","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3228513695-282114852-20250924080855.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3228513695|SIP\/CLARO_COLOMBIA-00000f51|1758715706.3921|16:Normal Clearing|17:Network|14||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-820-860-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10880-4-0-25000-1","DATA":"2371305","ISLA":"neotell_colombia"} [2025-09-24 08:09:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017020702362061) [2025-09-24 08:09:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114852) (2025-09-24 08:09:20) [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:09:21 [2025-09-24 08:09:21] production.INFO: [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:21 [2025-09-24 08:09:21] production.INFO: [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017390251159668) [2025-09-24 08:09:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00000fd1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104712497","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933213","data":"1544429","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114855","id_llamada_ult":"282114855","conferencia":null,"grabando":"SI","grabacion":"3104712497-282114855-20250924080855.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f54","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016460418701172) [2025-09-24 08:09:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114855) (2025-09-24 08:09:21) [2025-09-24 08:09:21] production.INFO: RETO VALIDACION: TRUE (282114855) (2025-09-24 08:09:21) [2025-09-24 08:09:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:21] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00000fd1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104712497","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933213","data":"1544429","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114855","id_llamada_ult":"282114855","conferencia":null,"grabando":"SI","grabacion":"3104712497-282114855-20250924080855.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f54","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:21] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114779","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:42.787","CONEXION":"2025-09-24 08:09:00.623","FIN":"2025-09-24 08:09:19.370","DNIS":null,"ANI_TELEFONO":"3017825467","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3017825467-282114779-20250924080842.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3017825467|SIP\/CLARO_COLOMBIA-00000f01|1758715693.3841|16:Normal Clearing|16:PBX|35||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-220-1240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17920-4-0-25000-1-80","DATA":"1611127","ISLA":"neotell_colombia"} [2025-09-24 08:09:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016708374023438) [2025-09-24 08:09:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114779) (2025-09-24 08:09:21) [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:21 [2025-09-24 08:09:21] production.INFO: [2025-09-24 08:09:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:09:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000fd2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3015738112","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933283","data":"2647226","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114924","id_llamada_ult":"282114924","conferencia":null,"grabando":"SI","grabacion":"3015738112-282114924-20250924080910.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f9f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018470287322998) [2025-09-24 08:09:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114924) (2025-09-24 08:09:21) [2025-09-24 08:09:21] production.INFO: RETO VALIDACION: TRUE (282114924) (2025-09-24 08:09:21) [2025-09-24 08:09:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:21] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00000fd2","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:20","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:20","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3015738112","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933283","data":"2647226","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114924","id_llamada_ult":"282114924","conferencia":null,"grabando":"SI","grabacion":"3015738112-282114924-20250924080910.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f9f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:22] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:22] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:22] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141933213","DATA":"1544429"} [2025-09-24 08:09:22] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114855) (2025-09-24 08:09:22) [2025-09-24 08:09:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114855) (2025-09-24 08:09:22) [2025-09-24 08:09:22] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5803","IDCONTACTO":"141933283","DATA":"2647226"} [2025-09-24 08:09:22] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114924) (2025-09-24 08:09:22) [2025-09-24 08:09:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114924) (2025-09-24 08:09:22) [2025-09-24 08:09:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:09:22 [2025-09-24 08:09:22] production.INFO: [2025-09-24 08:09:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:09:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114867","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:57.890","CONEXION":"2025-09-24 08:09:12.530","FIN":"2025-09-24 08:09:20.373","DNIS":null,"ANI_TELEFONO":"3215636932","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3215636932-282114867-20250924080857.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3215636932|SIP\/CLARO_COLOMBIA-00000f60|1758715708.3936|16:Normal Clearing|17:Network|56||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-20-540-40-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14600-6-0-25000-1","DATA":"2686915","ISLA":"neotell_colombia"} [2025-09-24 08:09:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015339851379395) [2025-09-24 08:09:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114867) (2025-09-24 08:09:22) [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:23 [2025-09-24 08:09:23] production.INFO: [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019330978393555) [2025-09-24 08:09:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000fd9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138696791","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933287","data":"2765194","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114928","id_llamada_ult":"282114928","conferencia":null,"grabando":"SI","grabacion":"3138696791-282114928-20250924080911.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000fa4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017499923706055) [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114928) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: RETO VALIDACION: TRUE (282114928) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:23] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00000fd9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138696791","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933287","data":"2765194","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114928","id_llamada_ult":"282114928","conferencia":null,"grabando":"SI","grabacion":"3138696791-282114928-20250924080911.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000fa4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:23 [2025-09-24 08:09:23] production.INFO: [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:09:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000fd8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107448056","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933277","data":"2099729","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114920","id_llamada_ult":"282114920","conferencia":null,"grabando":"SI","grabacion":"3107448056-282114920-20250924080908.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016489028930664) [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114920) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: RETO VALIDACION: TRUE (282114920) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:23] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00000fd8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107448056","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933277","data":"2099729","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114920","id_llamada_ult":"282114920","conferencia":null,"grabando":"SI","grabacion":"3107448056-282114920-20250924080908.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f9a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5803","IDCONTACTO":"141933287","DATA":"2765194"} [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114928) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114928) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:09:23 [2025-09-24 08:09:23] production.INFO: [2025-09-24 08:09:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:23] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:09:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5803","IDCONTACTO":"141933277","DATA":"2099729"} [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114920) (2025-09-24 08:09:23) [2025-09-24 08:09:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114920) (2025-09-24 08:09:23) [2025-09-24 08:09:24] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114813","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:48.840","CONEXION":"2025-09-24 08:08:58.677","FIN":"2025-09-24 08:09:21.517","DNIS":null,"ANI_TELEFONO":"3112215921","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3112215921-282114813-20250924080848.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3112215921|SIP\/CLARO_COLOMBIA-00000f26|1758715699.3878|16:Normal Clearing|17:Network|38||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-80-460-40-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9720-4-0-25000-1-","DATA":"1730252","ISLA":"neotell_colombia"} [2025-09-24 08:09:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018107891082764) [2025-09-24 08:09:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114813) (2025-09-24 08:09:24) [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:09:24 [2025-09-24 08:09:24] production.INFO: [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:09:24] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114855","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:55.877","CONEXION":"2025-09-24 08:09:15.360","FIN":"2025-09-24 08:09:21.643","DNIS":null,"ANI_TELEFONO":"3104712497","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3104712497-282114855-20250924080855.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3104712497|SIP\/CLARO_COLOMBIA-00000f54|1758715706.3924|16:Normal Clearing|16:PBX|41||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-20-1780-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19560-5-780-25000-1-8","DATA":"1544429","ISLA":"neotell_colombia"} [2025-09-24 08:09:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015861988067627) [2025-09-24 08:09:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114855) (2025-09-24 08:09:24) [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:09:24 [2025-09-24 08:09:24] production.INFO: [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:09:24] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114924","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:10.993","CONEXION":"2025-09-24 08:09:15.427","FIN":"2025-09-24 08:09:22.150","DNIS":null,"ANI_TELEFONO":"3015738112","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3015738112-282114924-20250924080910.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3015738112|SIP\/CLARO_COLOMBIA-00000f9f|1758715721.3999|16:Normal Clearing|17:Network|5||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-200-3320-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=4220-2-0-25000-1-","DATA":"2647226","ISLA":"neotell_colombia"} [2025-09-24 08:09:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016279220581055) [2025-09-24 08:09:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114924) (2025-09-24 08:09:24) [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:24 [2025-09-24 08:09:24] production.INFO: [2025-09-24 08:09:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016250610351562) [2025-09-24 08:09:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000fec","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138418845","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933284","data":"2671160","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114926","id_llamada_ult":"282114926","conferencia":null,"grabando":"SI","grabacion":"3138418845-282114926-20250924080910.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000fa1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015521049499512) [2025-09-24 08:09:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114926) (2025-09-24 08:09:24) [2025-09-24 08:09:24] production.INFO: RETO VALIDACION: TRUE (282114926) (2025-09-24 08:09:24) [2025-09-24 08:09:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:24] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00000fec","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3138418845","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933284","data":"2671160","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114926","id_llamada_ult":"282114926","conferencia":null,"grabando":"SI","grabacion":"3138418845-282114926-20250924080910.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000fa1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:25] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141933284","DATA":"2671160"} [2025-09-24 08:09:25] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114926) (2025-09-24 08:09:25) [2025-09-24 08:09:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114926) (2025-09-24 08:09:25) [2025-09-24 08:09:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:27 [2025-09-24 08:09:27] production.INFO: [2025-09-24 08:09:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:09:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-00000ff7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104587586","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933273","data":"2575531","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114908","id_llamada_ult":"282114908","conferencia":null,"grabando":"SI","grabacion":"3104587586-282114908-20250924080907.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f8e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015280246734619) [2025-09-24 08:09:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114908) (2025-09-24 08:09:27) [2025-09-24 08:09:27] production.INFO: RETO VALIDACION: TRUE (282114908) (2025-09-24 08:09:27) [2025-09-24 08:09:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:27] production.INFO: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-00000ff7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104587586","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933273","data":"2575531","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114908","id_llamada_ult":"282114908","conferencia":null,"grabando":"SI","grabacion":"3104587586-282114908-20250924080907.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f8e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:28] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:09:28 [2025-09-24 08:09:28] production.INFO: [2025-09-24 08:09:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:28] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:09:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6628","BASE":"5803","IDCONTACTO":"141933273","DATA":"2575531"} [2025-09-24 08:09:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114908) (2025-09-24 08:09:28) [2025-09-24 08:09:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114908) (2025-09-24 08:09:28) [2025-09-24 08:09:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:28 [2025-09-24 08:09:28] production.INFO: [2025-09-24 08:09:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016489028930664) [2025-09-24 08:09:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00000ff9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136772666","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933249","data":"2562257","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114890","id_llamada_ult":"282114890","conferencia":null,"grabando":"SI","grabacion":"3136772666-282114890-20250924080904.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f7b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016829967498779) [2025-09-24 08:09:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114890) (2025-09-24 08:09:28) [2025-09-24 08:09:28] production.INFO: RETO VALIDACION: TRUE (282114890) (2025-09-24 08:09:28) [2025-09-24 08:09:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:28] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00000ff9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136772666","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933249","data":"2562257","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114890","id_llamada_ult":"282114890","conferencia":null,"grabando":"SI","grabacion":"3136772666-282114890-20250924080904.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f7b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:28] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113766","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:05:42.473","CONEXION":"2025-09-24 08:05:55.857","FIN":"2025-09-24 08:09:25.887","DNIS":null,"ANI_TELEFONO":"3132356675","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3132356675-282113766-20250924080542.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3132356675|SIP\/CLARO_COLOMBIA-00000ae7|1758715513.2791|16:Normal Clearing|17:Network|2||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-380-1380-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13340-3-0-25000-1","DATA":"2724490","ISLA":"neotell_colombia"} [2025-09-24 08:09:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015799999237061) [2025-09-24 08:09:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113766) (2025-09-24 08:09:28) [2025-09-24 08:09:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141933249","DATA":"2562257"} [2025-09-24 08:09:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114890) (2025-09-24 08:09:29) [2025-09-24 08:09:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114890) (2025-09-24 08:09:29) [2025-09-24 08:09:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:29] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:29 [2025-09-24 08:09:29] production.INFO: [2025-09-24 08:09:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:29] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:29] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017080307006836) [2025-09-24 08:09:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001701831817627) [2025-09-24 08:09:29] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114872) (2025-09-24 08:09:29) [2025-09-24 08:09:29] production.INFO: RETO VALIDACION: TRUE (282114872) (2025-09-24 08:09:29) [2025-09-24 08:09:29] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:29] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:29] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:29] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:29] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933231","DATA":"2476408"} [2025-09-24 08:09:29] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114872) (2025-09-24 08:09:29) [2025-09-24 08:09:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:29) [2025-09-24 08:09:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:33] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:09:33 [2025-09-24 08:09:33] production.INFO: [2025-09-24 08:09:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:33] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:09:33] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:33] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114926","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:10.993","CONEXION":"2025-09-24 08:09:18.227","FIN":"2025-09-24 08:09:31.010","DNIS":null,"ANI_TELEFONO":"3138418845","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3138418845-282114926-20250924080910.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3138418845|SIP\/CLARO_COLOMBIA-00000fa1|1758715721.4001|16:Normal Clearing|17:Network|66||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-960-420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7080-2-0-25000-1-","DATA":"2671160","ISLA":"neotell_colombia"} [2025-09-24 08:09:33] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015969276428223) [2025-09-24 08:09:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114926) (2025-09-24 08:09:33) [2025-09-24 08:09:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:34] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:34 [2025-09-24 08:09:34] production.INFO: [2025-09-24 08:09:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:34] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:34] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:09:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:34] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:34 [2025-09-24 08:09:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:34] production.INFO: [2025-09-24 08:09:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:34] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:34] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015990734100342) [2025-09-24 08:09:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015850067138672) [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: RETO VALIDACION: TRUE (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:34] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:34] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: RETO VALIDACION: TRUE (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:34] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:34] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:34] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:34] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:34] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933231","DATA":"2476408"} [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933231","DATA":"2476408"} [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:34) [2025-09-24 08:09:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:35] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:35 [2025-09-24 08:09:35] production.INFO: [2025-09-24 08:09:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:35] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:35] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016701221466064) [2025-09-24 08:09:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0033349990844727) [2025-09-24 08:09:35] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:35] production.INFO: RETO VALIDACION: TRUE (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:35] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:35] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:35] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:35] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:35 [2025-09-24 08:09:35] production.INFO: [2025-09-24 08:09:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:35] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:35] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017449855804443) [2025-09-24 08:09:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017318725585938) [2025-09-24 08:09:35] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:35] production.INFO: RETO VALIDACION: TRUE (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:35] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:35] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001004","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:09:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3233199431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933231","data":"2476408","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114872","id_llamada_ult":"282114872","conferencia":null,"grabando":"SI","grabacion":"3233199431-282114872-20250924080859.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000f66","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:35] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:35] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933231","DATA":"2476408"} [2025-09-24 08:09:35] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:35) [2025-09-24 08:09:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933231","DATA":"2476408"} [2025-09-24 08:09:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114872) (2025-09-24 08:09:36) [2025-09-24 08:09:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:36) [2025-09-24 08:09:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:37] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:09:37 [2025-09-24 08:09:37] production.INFO: [2025-09-24 08:09:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:37] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:09:37] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114872","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:59.913","CONEXION":"2025-09-24 08:09:22.347","FIN":"2025-09-24 08:09:35.347","DNIS":null,"ANI_TELEFONO":"3233199431","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3233199431-282114872-20250924080859.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3233199431|SIP\/CLARO_COLOMBIA-00000f66|1758715710.3942|16:Normal Clearing|17:Network|16||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-6-180-1600-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22640-6-0-25000-","DATA":"2476408","ISLA":"neotell_colombia"} [2025-09-24 08:09:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:09:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114872) (2025-09-24 08:09:37) [2025-09-24 08:09:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:09:40 [2025-09-24 08:09:40] production.INFO: [2025-09-24 08:09:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:09:41 [2025-09-24 08:09:41] production.INFO: [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:09:41] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:09:41] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:09:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114688","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:27.680","CONEXION":"2025-09-24 08:08:38.913","FIN":"2025-09-24 08:09:38.297","DNIS":null,"ANI_TELEFONO":"3107505388","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107505388-282114688-20250924080827.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3107505388|SIP\/CLARO_COLOMBIA-00000ea4|1758715678.3748|16:Normal Clearing|17:Network|95||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1000-940-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11180-4-0-25000-","DATA":"1782698","ISLA":"neotell_colombia"} [2025-09-24 08:09:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114688) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114890","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:04.957","CONEXION":"2025-09-24 08:09:22.033","FIN":"2025-09-24 08:09:38.860","DNIS":null,"ANI_TELEFONO":"3136772666","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3136772666-282114890-20250924080904.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3136772666|SIP\/CLARO_COLOMBIA-00000f7b|1758715715.3963|16:Normal Clearing|17:Network|13||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-100-3500-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17180-6-0-25000-","DATA":"2562257","ISLA":"neotell_colombia"} [2025-09-24 08:09:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016708374023438) [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114890) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:09:41 [2025-09-24 08:09:41] production.INFO: [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:41 [2025-09-24 08:09:41] production.INFO: [2025-09-24 08:09:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:41] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:41] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 08:09:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00001041","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:40","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:40","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132645722","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933344","data":"2282886","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115009","id_llamada_ult":"282115009","conferencia":null,"grabando":"SI","grabacion":"3132645722-282115009-20250924080927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ffd","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115009) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: RETO VALIDACION: TRUE (282115009) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:41] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00001041","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:40","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:40","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132645722","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933344","data":"2282886","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115009","id_llamada_ult":"282115009","conferencia":null,"grabando":"SI","grabacion":"3132645722-282115009-20250924080927.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ffd","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:41","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:41] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114723","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:08:34.727","CONEXION":"2025-09-24 08:08:44.677","FIN":"2025-09-24 08:08:52.410","DNIS":null,"ANI_TELEFONO":"3112272790","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3112272790|SIP\/CLARO_COLOMBIA-00000ec8|1758715685.3784|16:Normal Clearing|17:Network|51||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1400-100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9840-5-0-25000-1","DATA":"1786011","ISLA":"neotell_colombia"} [2025-09-24 08:09:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001662015914917) [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114723) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:41] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141933344","DATA":"2282886"} [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115009) (2025-09-24 08:09:41) [2025-09-24 08:09:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115009) (2025-09-24 08:09:41) [2025-09-24 08:09:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:09:42 [2025-09-24 08:09:42] production.INFO: [2025-09-24 08:09:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:09:42] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114920","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:08.980","CONEXION":"2025-09-24 08:09:16.680","FIN":"2025-09-24 08:09:40.027","DNIS":null,"ANI_TELEFONO":"3107448056","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107448056-282114920-20250924080908.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3107448056|SIP\/CLARO_COLOMBIA-00000f9a|1758715719.3994|16:Normal Clearing|17:Network|85||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-640-2540-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7580-3-0-25000-1","DATA":"2099729","ISLA":"neotell_colombia"} [2025-09-24 08:09:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018858909606934) [2025-09-24 08:09:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114920) (2025-09-24 08:09:42) [2025-09-24 08:09:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:09:44 [2025-09-24 08:09:44] production.INFO: [2025-09-24 08:09:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:09:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017721652984619) [2025-09-24 08:09:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00001055","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3502038413","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933333","data":"2444630","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114999","id_llamada_ult":"282114999","conferencia":null,"grabando":"SI","grabacion":"3502038413-282114999-20250924080924.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ff1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016629695892334) [2025-09-24 08:09:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282114999) (2025-09-24 08:09:44) [2025-09-24 08:09:44] production.INFO: RETO VALIDACION: TRUE (282114999) (2025-09-24 08:09:44) [2025-09-24 08:09:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:09:44] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00001055","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3502038413","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933333","data":"2444630","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282114999","id_llamada_ult":"282114999","conferencia":null,"grabando":"SI","grabacion":"3502038413-282114999-20250924080924.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000ff1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:09:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:09:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:09:44] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:09:44] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141933333","DATA":"2444630"} [2025-09-24 08:09:44] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282114999) (2025-09-24 08:09:44) [2025-09-24 08:09:44] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114999) (2025-09-24 08:09:44) [2025-09-24 08:09:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:48] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6630 24-09-2025 08:09:48 [2025-09-24 08:09:48] production.INFO: [2025-09-24 08:09:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:48] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:09:48] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115009","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:27.120","CONEXION":"2025-09-24 08:09:34.867","FIN":"2025-09-24 08:09:46.413","DNIS":null,"ANI_TELEFONO":"3132645722","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3132645722-282115009-20250924080927.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3132645722|SIP\/CLARO_COLOMBIA-00000ffd|1758715737.4093|16:Normal Clearing|17:Network|24||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1180-780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7620-3-0-25000-1","DATA":"2282886","ISLA":"neotell_colombia"} [2025-09-24 08:09:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017099380493164) [2025-09-24 08:09:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115009) (2025-09-24 08:09:48) [2025-09-24 08:09:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:49] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:09:49 [2025-09-24 08:09:49] production.INFO: [2025-09-24 08:09:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:49] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:09:49] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114790","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:44.800","CONEXION":"2025-09-24 08:08:59.500","FIN":"2025-09-24 08:09:47.463","DNIS":null,"ANI_TELEFONO":"3108795555","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3108795555-282114790-20250924080844.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3108795555|SIP\/CLARO_COLOMBIA-00000f0e|1758715695.3854|16:Normal Clearing|17:Network|21|SIP\/Eidsman.roa-00000f78|-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-820-720-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EM","DATA":"1898501","ISLA":"neotell_colombia"} [2025-09-24 08:09:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016541481018066) [2025-09-24 08:09:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114790) (2025-09-24 08:09:49) [2025-09-24 08:09:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:51] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:09:51 [2025-09-24 08:09:51] production.INFO: [2025-09-24 08:09:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:51] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:09:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114701","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:29.697","CONEXION":"2025-09-24 08:08:53.037","FIN":"2025-09-24 08:09:49.797","DNIS":null,"ANI_TELEFONO":"3133637236","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3133637236-282114701-20250924080829.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3133637236|SIP\/CLARO_COLOMBIA-00000eb1|1758715680.3761|16:Normal Clearing|17:Network|50||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-440-2340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=23500-7-0-25000-","DATA":"2449790","ISLA":"neotell_colombia"} [2025-09-24 08:09:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015859603881836) [2025-09-24 08:09:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114701) (2025-09-24 08:09:52) [2025-09-24 08:09:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:53] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:09:53 [2025-09-24 08:09:53] production.INFO: [2025-09-24 08:09:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:53] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:09:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114928","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:12.000","CONEXION":"2025-09-24 08:09:16.770","FIN":"2025-09-24 08:09:51.433","DNIS":null,"ANI_TELEFONO":"3138696791","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3138696791-282114928-20250924080911.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3138696791|SIP\/CLARO_COLOMBIA-00000fa4|1758715722.4004|16:Normal Clearing|16:PBX|7||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1560-180-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=4540-3-0-25000-1-800-","DATA":"2765194","ISLA":"neotell_colombia"} [2025-09-24 08:09:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017290115356445) [2025-09-24 08:09:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114928) (2025-09-24 08:09:53) [2025-09-24 08:09:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:59] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:09:59 [2025-09-24 08:09:59] production.INFO: [2025-09-24 08:09:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:09:59] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:09:59] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:09:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114999","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:24.100","CONEXION":"2025-09-24 08:09:37.787","FIN":"2025-09-24 08:09:56.950","DNIS":null,"ANI_TELEFONO":"3502038413","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3502038413-282114999-20250924080924.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3502038413|SIP\/CLARO_COLOMBIA-00000ff1|1758715734.4081|19:User alerting, no answer|16:PBX|93||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5020-2-0-1660-3060-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13660-5-48","DATA":"2444630","ISLA":"neotell_colombia"} [2025-09-24 08:09:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:09:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114999) (2025-09-24 08:09:59) [2025-09-24 08:10:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:00 [2025-09-24 08:10:00] production.INFO: [2025-09-24 08:10:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0038590431213379) [2025-09-24 08:10:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000010b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3188841012","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933398","data":"2775257","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115062","id_llamada_ult":"282115062","conferencia":null,"grabando":"SI","grabacion":"3188841012-282115062-20250924080937.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001033","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0038599967956543) [2025-09-24 08:10:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115062) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: RETO VALIDACION: TRUE (282115062) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:00] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000010b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3188841012","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933398","data":"2775257","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115062","id_llamada_ult":"282115062","conferencia":null,"grabando":"SI","grabacion":"3188841012-282115062-20250924080937.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001033","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141933398","DATA":"2775257"} [2025-09-24 08:10:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115062) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115062) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:00 [2025-09-24 08:10:00] production.INFO: [2025-09-24 08:10:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017800331115723) [2025-09-24 08:10:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000010c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3046695322","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933427","data":"2764604","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115093","id_llamada_ult":"282115093","conferencia":null,"grabando":"SI","grabacion":"3046695322-282115093-20250924080942.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001053","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019137859344482) [2025-09-24 08:10:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115093) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: RETO VALIDACION: TRUE (282115093) (2025-09-24 08:10:00) [2025-09-24 08:10:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:00] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-000010c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3046695322","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933427","data":"2764604","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115093","id_llamada_ult":"282115093","conferencia":null,"grabando":"SI","grabacion":"3046695322-282115093-20250924080942.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001053","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:01 [2025-09-24 08:10:01] production.INFO: [2025-09-24 08:10:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019829273223877) [2025-09-24 08:10:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-000010b7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045878260","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933412","data":"2789185","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115076","id_llamada_ult":"282115076","conferencia":null,"grabando":"SI","grabacion":"3045878260-282115076-20250924080940.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001042","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021231174468994) [2025-09-24 08:10:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115076) (2025-09-24 08:10:01) [2025-09-24 08:10:01] production.INFO: RETO VALIDACION: TRUE (282115076) (2025-09-24 08:10:01) [2025-09-24 08:10:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:01] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-000010b7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:09:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:09:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3045878260","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933412","data":"2789185","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115076","id_llamada_ult":"282115076","conferencia":null,"grabando":"SI","grabacion":"3045878260-282115076-20250924080940.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001042","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5803","IDCONTACTO":"141933427","DATA":"2764604"} [2025-09-24 08:10:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115093) (2025-09-24 08:10:01) [2025-09-24 08:10:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115093) (2025-09-24 08:10:01) [2025-09-24 08:10:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5803","IDCONTACTO":"141933412","DATA":"2789185"} [2025-09-24 08:10:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115076) (2025-09-24 08:10:03) [2025-09-24 08:10:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115076) (2025-09-24 08:10:03) [2025-09-24 08:10:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:06 [2025-09-24 08:10:06] production.INFO: [2025-09-24 08:10:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018010139465332) [2025-09-24 08:10:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000010d7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102287684","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933464","data":"2747268","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115146","id_llamada_ult":"282115146","conferencia":null,"grabando":"SI","grabacion":"3102287684-282115146-20250924080951.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001089","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001676082611084) [2025-09-24 08:10:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115146) (2025-09-24 08:10:06) [2025-09-24 08:10:06] production.INFO: RETO VALIDACION: TRUE (282115146) (2025-09-24 08:10:06) [2025-09-24 08:10:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:06] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000010d7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102287684","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933464","data":"2747268","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115146","id_llamada_ult":"282115146","conferencia":null,"grabando":"SI","grabacion":"3102287684-282115146-20250924080951.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001089","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933464","DATA":"2747268"} [2025-09-24 08:10:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115146) (2025-09-24 08:10:06) [2025-09-24 08:10:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115146) (2025-09-24 08:10:06) [2025-09-24 08:10:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:07 [2025-09-24 08:10:07] production.INFO: [2025-09-24 08:10:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017228126525879) [2025-09-24 08:10:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000010d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113056447","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933403","data":"2794583","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115073","id_llamada_ult":"282115073","conferencia":null,"grabando":"SI","grabacion":"3113056447-282115073-20250924080939.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000103e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016801357269287) [2025-09-24 08:10:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115073) (2025-09-24 08:10:07) [2025-09-24 08:10:07] production.INFO: RETO VALIDACION: TRUE (282115073) (2025-09-24 08:10:07) [2025-09-24 08:10:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:07] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000010d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113056447","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933403","data":"2794583","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115073","id_llamada_ult":"282115073","conferencia":null,"grabando":"SI","grabacion":"3113056447-282115073-20250924080939.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000103e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5803","IDCONTACTO":"141933403","DATA":"2794583"} [2025-09-24 08:10:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115073) (2025-09-24 08:10:07) [2025-09-24 08:10:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115073) (2025-09-24 08:10:07) [2025-09-24 08:10:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:07] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:10:07 [2025-09-24 08:10:07] production.INFO: [2025-09-24 08:10:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:07] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:10:08] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115146","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:51.290","CONEXION":"2025-09-24 08:09:59.480","FIN":"2025-09-24 08:10:05.793","DNIS":null,"ANI_TELEFONO":"3102287684","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3102287684-282115146-20250924080951.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3102287684|SIP\/CLARO_COLOMBIA-00001089|1758715761.4233|16:Normal Clearing|17:Network|94||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-760-2460-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8080-3-0-25000-1","DATA":"2747268","ISLA":"neotell_colombia"} [2025-09-24 08:10:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016908645629883) [2025-09-24 08:10:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115146) (2025-09-24 08:10:08) [2025-09-24 08:10:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:08 [2025-09-24 08:10:08] production.INFO: [2025-09-24 08:10:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:10:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000010e6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136183781","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933484","data":"2551055","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115166","id_llamada_ult":"282115166","conferencia":null,"grabando":"SI","grabacion":"3136183781-282115166-20250924080954.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000109d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017211437225342) [2025-09-24 08:10:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115166) (2025-09-24 08:10:08) [2025-09-24 08:10:08] production.INFO: RETO VALIDACION: TRUE (282115166) (2025-09-24 08:10:08) [2025-09-24 08:10:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:08] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000010e6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136183781","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933484","data":"2551055","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115166","id_llamada_ult":"282115166","conferencia":null,"grabando":"SI","grabacion":"3136183781-282115166-20250924080954.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000109d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:08] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:10:08 [2025-09-24 08:10:08] production.INFO: [2025-09-24 08:10:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:08] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:10:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115073","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:39.197","CONEXION":"2025-09-24 08:10:00.393","FIN":"2025-09-24 08:10:06.643","DNIS":null,"ANI_TELEFONO":"3113056447","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3113056447-282115073-20250924080939.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3113056447|SIP\/CLARO_COLOMBIA-0000103e|1758715749.4158|16:Normal Clearing|17:Network|51||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-3400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21400-6-0-25000-","DATA":"2794583","ISLA":"neotell_colombia"} [2025-09-24 08:10:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019969940185547) [2025-09-24 08:10:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115073) (2025-09-24 08:10:09) [2025-09-24 08:10:09] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:10:09] production.ERROR: Datos enviados: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141933484","DATA":"2551055"} [2025-09-24 08:10:09] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=4747&BASE=5803&IDCONTACTO=141933484&DATA=2551055 [2025-09-24 08:10:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115166) (2025-09-24 08:10:09) [2025-09-24 08:10:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115166) (2025-09-24 08:10:09) [2025-09-24 08:10:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:10 [2025-09-24 08:10:10] production.INFO: [2025-09-24 08:10:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022289752960205) [2025-09-24 08:10:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000010f5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3175922947","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933493","data":"2752238","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115176","id_llamada_ult":"282115176","conferencia":null,"grabando":"SI","grabacion":"3175922947-282115176-20250924080956.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010a7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018842220306396) [2025-09-24 08:10:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115176) (2025-09-24 08:10:10) [2025-09-24 08:10:10] production.INFO: RETO VALIDACION: TRUE (282115176) (2025-09-24 08:10:10) [2025-09-24 08:10:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:10] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000010f5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3175922947","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933493","data":"2752238","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115176","id_llamada_ult":"282115176","conferencia":null,"grabando":"SI","grabacion":"3175922947-282115176-20250924080956.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010a7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:10] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:10:10 [2025-09-24 08:10:10] production.INFO: [2025-09-24 08:10:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:10] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:10:10] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115062","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:37.180","CONEXION":"2025-09-24 08:09:53.873","FIN":"2025-09-24 08:10:08.097","DNIS":null,"ANI_TELEFONO":"3188841012","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3188841012-282115062-20250924080937.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3188841012|SIP\/CLARO_COLOMBIA-00001033|1758715747.4147|16:Normal Clearing|17:Network|72||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-240-940-20-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16780-4-0-25000-","DATA":"2775257","ISLA":"neotell_colombia"} [2025-09-24 08:10:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0020279884338379) [2025-09-24 08:10:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115062) (2025-09-24 08:10:10) [2025-09-24 08:10:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933493","DATA":"2752238"} [2025-09-24 08:10:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115176) (2025-09-24 08:10:10) [2025-09-24 08:10:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115176) (2025-09-24 08:10:10) [2025-09-24 08:10:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:11 [2025-09-24 08:10:11] production.INFO: [2025-09-24 08:10:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017778873443604) [2025-09-24 08:10:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00001100","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024643668","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933472","data":"2750771","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115158","id_llamada_ult":"282115158","conferencia":null,"grabando":"SI","grabacion":"3024643668-282115158-20250924080953.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001095","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017919540405273) [2025-09-24 08:10:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115158) (2025-09-24 08:10:11) [2025-09-24 08:10:11] production.INFO: RETO VALIDACION: TRUE (282115158) (2025-09-24 08:10:11) [2025-09-24 08:10:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:11] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-00001100","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024643668","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933472","data":"2750771","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115158","id_llamada_ult":"282115158","conferencia":null,"grabando":"SI","grabacion":"3024643668-282115158-20250924080953.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001095","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:10:11 [2025-09-24 08:10:11] production.INFO: [2025-09-24 08:10:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:10:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5803","IDCONTACTO":"141933472","DATA":"2750771"} [2025-09-24 08:10:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115158) (2025-09-24 08:10:11) [2025-09-24 08:10:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115158) (2025-09-24 08:10:11) [2025-09-24 08:10:12] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115166","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:54.307","CONEXION":"2025-09-24 08:10:02.097","FIN":"2025-09-24 08:10:09.737","DNIS":null,"ANI_TELEFONO":"3136183781","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3136183781-282115166-20250924080954.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3136183781|SIP\/CLARO_COLOMBIA-0000109d|1758715764.4253|16:Normal Clearing|17:Network|81||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-6-0-1400-460-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7680-3-0-25000-1","DATA":"2551055","ISLA":"neotell_colombia"} [2025-09-24 08:10:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016770362854004) [2025-09-24 08:10:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115166) (2025-09-24 08:10:12) [2025-09-24 08:10:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:10:13 [2025-09-24 08:10:13] production.INFO: [2025-09-24 08:10:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:10:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115176","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:56.313","CONEXION":"2025-09-24 08:10:03.757","FIN":"2025-09-24 08:10:11.037","DNIS":null,"ANI_TELEFONO":"3175922947","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3175922947-282115176-20250924080956.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3175922947|SIP\/CLARO_COLOMBIA-000010a7|1758715766.4263|16:Normal Clearing|16:PBX|43||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-80-1320-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7340-1-0-25000-1-800-","DATA":"2752238","ISLA":"neotell_colombia"} [2025-09-24 08:10:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:10:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115176) (2025-09-24 08:10:13) [2025-09-24 08:10:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:15 [2025-09-24 08:10:15] production.INFO: [2025-09-24 08:10:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.007641077041626) [2025-09-24 08:10:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-0000110e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024158991","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933455","data":"2769269","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115139","id_llamada_ult":"282115139","conferencia":null,"grabando":"SI","grabacion":"3024158991-282115139-20250924080950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001082","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0025680065155029) [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115139) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: RETO VALIDACION: TRUE (282115139) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:15] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-0000110e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024158991","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933455","data":"2769269","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115139","id_llamada_ult":"282115139","conferencia":null,"grabando":"SI","grabacion":"3024158991-282115139-20250924080950.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001082","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:15 [2025-09-24 08:10:15] production.INFO: [2025-09-24 08:10:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018680095672607) [2025-09-24 08:10:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00001114","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204481816","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933539","data":"2717997","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115228","id_llamada_ult":"282115228","conferencia":null,"grabando":"SI","grabacion":"3204481816-282115228-20250924081005.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010e0","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018820762634277) [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115228) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: RETO VALIDACION: TRUE (282115228) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:15] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00001114","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3204481816","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933539","data":"2717997","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115228","id_llamada_ult":"282115228","conferencia":null,"grabando":"SI","grabacion":"3204481816-282115228-20250924081005.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010e0","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141933455","DATA":"2769269"} [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115139) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115139) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141933539","DATA":"2717997"} [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115228) (2025-09-24 08:10:15) [2025-09-24 08:10:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115228) (2025-09-24 08:10:15) [2025-09-24 08:10:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:17] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:10:17 [2025-09-24 08:10:17] production.INFO: [2025-09-24 08:10:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:17] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:10:17] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114724","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:35.733","CONEXION":"2025-09-24 08:08:45.260","FIN":"2025-09-24 08:10:14.990","DNIS":null,"ANI_TELEFONO":"3045535933","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3045535933-282114724-20250924080835.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3045535933|SIP\/CLARO_COLOMBIA-00000eca|1758715686.3786|16:Normal Clearing|17:Network|1||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-100-3700-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9420-2-0-25000-1-","DATA":"2611845","ISLA":"neotell_colombia"} [2025-09-24 08:10:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017201900482178) [2025-09-24 08:10:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114724) (2025-09-24 08:10:17) [2025-09-24 08:10:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:10:19 [2025-09-24 08:10:19] production.INFO: [2025-09-24 08:10:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:10:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115228","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:05.373","CONEXION":"2025-09-24 08:10:08.733","FIN":"2025-09-24 08:10:17.040","DNIS":null,"ANI_TELEFONO":"3204481816","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3204481816-282115228-20250924081005.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3204481816|SIP\/CLARO_COLOMBIA-000010e0|1758715775.4320|16:Normal Clearing|16:PBX|61||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-180-1720-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=3160-3-0-25000-1-800","DATA":"2717997","ISLA":"neotell_colombia"} [2025-09-24 08:10:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016410350799561) [2025-09-24 08:10:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115228) (2025-09-24 08:10:19) [2025-09-24 08:10:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:10:19 [2025-09-24 08:10:19] production.INFO: [2025-09-24 08:10:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:10:20] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:10:20] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:10:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115076","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:40.200","CONEXION":"2025-09-24 08:09:54.240","FIN":"2025-09-24 08:10:17.343","DNIS":null,"ANI_TELEFONO":"3045878260","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3045878260-282115076-20250924080940.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3045878260|SIP\/CLARO_COLOMBIA-00001042|1758715750.4162|16:Normal Clearing|17:Network|5||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1240-580-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14020-3-0-25000-1","DATA":"2789185","ISLA":"neotell_colombia"} [2025-09-24 08:10:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017049312591553) [2025-09-24 08:10:20] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115076) (2025-09-24 08:10:20) [2025-09-24 08:10:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:20 [2025-09-24 08:10:20] production.INFO: [2025-09-24 08:10:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018870830535889) [2025-09-24 08:10:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00001138","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3226066300","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933515","data":"2753111","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115196","id_llamada_ult":"282115196","conferencia":null,"grabando":"SI","grabacion":"3226066300-282115196-20250924080959.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010bd","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019919872283936) [2025-09-24 08:10:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115196) (2025-09-24 08:10:20) [2025-09-24 08:10:20] production.INFO: RETO VALIDACION: TRUE (282115196) (2025-09-24 08:10:20) [2025-09-24 08:10:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:20] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00001138","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3226066300","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933515","data":"2753111","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115196","id_llamada_ult":"282115196","conferencia":null,"grabando":"SI","grabacion":"3226066300-282115196-20250924080959.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010bd","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:20 [2025-09-24 08:10:20] production.INFO: [2025-09-24 08:10:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00164794921875) [2025-09-24 08:10:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000113a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3246851930","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933496","data":"2743516","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115182","id_llamada_ult":"282115182","conferencia":null,"grabando":"SI","grabacion":"3246851930-282115182-20250924080957.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010ad","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020029544830322) [2025-09-24 08:10:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115182) (2025-09-24 08:10:20) [2025-09-24 08:10:20] production.INFO: RETO VALIDACION: TRUE (282115182) (2025-09-24 08:10:20) [2025-09-24 08:10:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:20] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000113a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3246851930","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933496","data":"2743516","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115182","id_llamada_ult":"282115182","conferencia":null,"grabando":"SI","grabacion":"3246851930-282115182-20250924080957.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010ad","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141933496","DATA":"2743516"} [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115182) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115182) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5803","IDCONTACTO":"141933515","DATA":"2753111"} [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115196) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115196) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:21 [2025-09-24 08:10:21] production.INFO: [2025-09-24 08:10:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016012191772461) [2025-09-24 08:10:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00001139","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108177008","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933504","data":"2733938","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115187","id_llamada_ult":"282115187","conferencia":null,"grabando":"SI","grabacion":"3108177008-282115187-20250924080958.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010b2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016088485717773) [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115187) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: RETO VALIDACION: TRUE (282115187) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:21] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00001139","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:19","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:19","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108177008","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933504","data":"2733938","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115187","id_llamada_ult":"282115187","conferencia":null,"grabando":"SI","grabacion":"3108177008-282115187-20250924080958.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010b2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:21] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5803","IDCONTACTO":"141933504","DATA":"2733938"} [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115187) (2025-09-24 08:10:21) [2025-09-24 08:10:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115187) (2025-09-24 08:10:21) [2025-09-24 08:10:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:23] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:10:23 [2025-09-24 08:10:23] production.INFO: [2025-09-24 08:10:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:23] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:10:23] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115182","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:57.333","CONEXION":"2025-09-24 08:10:14.237","FIN":"2025-09-24 08:10:21.337","DNIS":null,"ANI_TELEFONO":"3246851930","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3246851930-282115182-20250924080957.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3246851930|SIP\/CLARO_COLOMBIA-000010ad|1758715767.4269|16:Normal Clearing|17:Network|17||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-340-1960-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16960-4-0-25000-","DATA":"2743516","ISLA":"neotell_colombia"} [2025-09-24 08:10:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001680850982666) [2025-09-24 08:10:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115182) (2025-09-24 08:10:23) [2025-09-24 08:10:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:24] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:10:24 [2025-09-24 08:10:24] production.INFO: [2025-09-24 08:10:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:24] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:10:25] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115196","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:59.333","CONEXION":"2025-09-24 08:10:13.820","FIN":"2025-09-24 08:10:22.700","DNIS":null,"ANI_TELEFONO":"3226066300","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3226066300-282115196-20250924080959.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3226066300|SIP\/CLARO_COLOMBIA-000010bd|1758715769.4285|16:Normal Clearing|16:PBX|95||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1840-2700-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14480-4-780-25000-1","DATA":"2753111","ISLA":"neotell_colombia"} [2025-09-24 08:10:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.002316951751709) [2025-09-24 08:10:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115196) (2025-09-24 08:10:25) [2025-09-24 08:10:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:25] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:25 [2025-09-24 08:10:25] production.INFO: [2025-09-24 08:10:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:25] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:25] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:10:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00001157","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3155127889","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933562","data":"2751527","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115246","id_llamada_ult":"282115246","conferencia":null,"grabando":"SI","grabacion":"3155127889-282115246-20250924081008.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010f3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016078948974609) [2025-09-24 08:10:25] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115246) (2025-09-24 08:10:25) [2025-09-24 08:10:25] production.INFO: RETO VALIDACION: TRUE (282115246) (2025-09-24 08:10:25) [2025-09-24 08:10:25] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:25] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00001157","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:24","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:24","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3155127889","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933562","data":"2751527","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115246","id_llamada_ult":"282115246","conferencia":null,"grabando":"SI","grabacion":"3155127889-282115246-20250924081008.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010f3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:25] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:26] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5803","IDCONTACTO":"141933562","DATA":"2751527"} [2025-09-24 08:10:26] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115246) (2025-09-24 08:10:26) [2025-09-24 08:10:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115246) (2025-09-24 08:10:26) [2025-09-24 08:10:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:28] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:10:28 [2025-09-24 08:10:28] production.INFO: [2025-09-24 08:10:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:28] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:10:28] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115158","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:53.303","CONEXION":"2025-09-24 08:10:04.703","FIN":"2025-09-24 08:10:25.860","DNIS":null,"ANI_TELEFONO":"3024643668","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024643668-282115158-20250924080953.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024643668|SIP\/CLARO_COLOMBIA-00001095|1758715763.4245|16:Normal Clearing|17:Network|56||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-460-3620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11380-3-0-25000-","DATA":"2750771","ISLA":"neotell_colombia"} [2025-09-24 08:10:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016148090362549) [2025-09-24 08:10:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115158) (2025-09-24 08:10:28) [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6522 24-09-2025 08:10:30 [2025-09-24 08:10:30] production.INFO: [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6522 [2025-09-24 08:10:30] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112941","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6522","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:16.407","CONEXION":"2025-09-24 08:03:23.073","FIN":"2025-09-24 08:10:28.120","DNIS":null,"ANI_TELEFONO":"3057393546","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3057393546-282112941-20250924080316.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3057393546|SIP\/CLARO_COLOMBIA-0000079f|1758715366.1951|16:Normal Clearing|17:Network|37||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-100-1280-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6540-3-0-25000-1","DATA":"2790417","ISLA":"neotell_colombia"} [2025-09-24 08:10:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00180983543396) [2025-09-24 08:10:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112941) (2025-09-24 08:10:30) [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:30 [2025-09-24 08:10:30] production.INFO: [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:30] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001788854598999) [2025-09-24 08:10:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001175","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3208614396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933532","data":"2708060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115215","id_llamada_ult":"282115215","conferencia":null,"grabando":"SI","grabacion":"3208614396-282115215-20250924081003.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010d1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001849889755249) [2025-09-24 08:10:30] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115215) (2025-09-24 08:10:30) [2025-09-24 08:10:30] production.INFO: RETO VALIDACION: TRUE (282115215) (2025-09-24 08:10:30) [2025-09-24 08:10:30] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:30] production.INFO: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001175","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3208614396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933532","data":"2708060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115215","id_llamada_ult":"282115215","conferencia":null,"grabando":"SI","grabacion":"3208614396-282115215-20250924081003.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000010d1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:30] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:30] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:30 [2025-09-24 08:10:30] production.INFO: [2025-09-24 08:10:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:30] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:30] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016939640045166) [2025-09-24 08:10:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-0000117b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146314788","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933605","data":"2651048","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115300","id_llamada_ult":"282115300","conferencia":null,"grabando":"SI","grabacion":"3146314788-282115300-20250924081016.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000112d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016419887542725) [2025-09-24 08:10:30] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115300) (2025-09-24 08:10:30) [2025-09-24 08:10:30] production.INFO: RETO VALIDACION: TRUE (282115300) (2025-09-24 08:10:30) [2025-09-24 08:10:30] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:30] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-0000117b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146314788","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933605","data":"2651048","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115300","id_llamada_ult":"282115300","conferencia":null,"grabando":"SI","grabacion":"3146314788-282115300-20250924081016.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000112d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:30] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6175","BASE":"5803","IDCONTACTO":"141933532","DATA":"2708060"} [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115215) (2025-09-24 08:10:31) [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115215) (2025-09-24 08:10:31) [2025-09-24 08:10:31] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5803","IDCONTACTO":"141933605","DATA":"2651048"} [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115300) (2025-09-24 08:10:31) [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115300) (2025-09-24 08:10:31) [2025-09-24 08:10:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:10:31 [2025-09-24 08:10:31] production.INFO: [2025-09-24 08:10:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:10:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6628 24-09-2025 08:10:31 [2025-09-24 08:10:31] production.INFO: [2025-09-24 08:10:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6628 [2025-09-24 08:10:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115139","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:50.283","CONEXION":"2025-09-24 08:10:08.313","FIN":"2025-09-24 08:10:29.497","DNIS":null,"ANI_TELEFONO":"3024158991","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024158991-282115139-20250924080950.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024158991|SIP\/CLARO_COLOMBIA-00001082|1758715760.4226|16:Normal Clearing|17:Network|50||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-440-2280-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18060-7-0-25000-","DATA":"2769269","ISLA":"neotell_colombia"} [2025-09-24 08:10:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015981197357178) [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115139) (2025-09-24 08:10:31) [2025-09-24 08:10:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114908","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6628","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:07.977","CONEXION":"2025-09-24 08:09:21.230","FIN":"2025-09-24 08:10:29.560","DNIS":null,"ANI_TELEFONO":"3104587586","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3104587586-282114908-20250924080907.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3104587586|SIP\/CLARO_COLOMBIA-00000f8e|1758715718.3982|16:Normal Clearing|17:Network|64||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-400-3020-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13200-4-0-25000-","DATA":"2575531","ISLA":"neotell_colombia"} [2025-09-24 08:10:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016651153564453) [2025-09-24 08:10:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114908) (2025-09-24 08:10:31) [2025-09-24 08:10:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:32 [2025-09-24 08:10:32] production.INFO: [2025-09-24 08:10:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016748905181885) [2025-09-24 08:10:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001184","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3144789591","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933573","data":"2782662","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115270","id_llamada_ult":"282115270","conferencia":null,"grabando":"SI","grabacion":"3144789591-282115270-20250924081012.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000110d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016329288482666) [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115270) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: RETO VALIDACION: TRUE (282115270) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:32] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001184","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3144789591","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933573","data":"2782662","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115270","id_llamada_ult":"282115270","conferencia":null,"grabando":"SI","grabacion":"3144789591-282115270-20250924081012.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000110d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:32 [2025-09-24 08:10:32] production.INFO: [2025-09-24 08:10:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015990734100342) [2025-09-24 08:10:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001185","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3244690753","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933599","data":"2673435","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115293","id_llamada_ult":"282115293","conferencia":null,"grabando":"SI","grabacion":"3244690753-282115293-20250924081016.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001126","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017688274383545) [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115293) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: RETO VALIDACION: TRUE (282115293) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:32] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001185","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3244690753","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933599","data":"2673435","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115293","id_llamada_ult":"282115293","conferencia":null,"grabando":"SI","grabacion":"3244690753-282115293-20250924081016.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001126","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:32] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:32] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:32] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141933573","DATA":"2782662"} [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115270) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115270) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141933599","DATA":"2673435"} [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115293) (2025-09-24 08:10:32) [2025-09-24 08:10:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115293) (2025-09-24 08:10:32) [2025-09-24 08:10:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:33] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:10:33 [2025-09-24 08:10:33] production.INFO: [2025-09-24 08:10:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:33] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:10:33] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:33] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115246","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:08.383","CONEXION":"2025-09-24 08:10:19.300","FIN":"2025-09-24 08:10:30.987","DNIS":null,"ANI_TELEFONO":"3155127889","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3155127889-282115246-20250924081008.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3155127889|SIP\/CLARO_COLOMBIA-000010f3|1758715778.4339|16:Normal Clearing|17:Network|63||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-560-3320-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10860-3-0-25000-","DATA":"2751527","ISLA":"neotell_colombia"} [2025-09-24 08:10:33] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016560554504395) [2025-09-24 08:10:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115246) (2025-09-24 08:10:33) [2025-09-24 08:10:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:34] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:10:34 [2025-09-24 08:10:34] production.INFO: [2025-09-24 08:10:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:34] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:10:34] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282114566","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:08:05.510","CONEXION":"2025-09-24 08:08:20.300","FIN":"2025-09-24 08:10:31.977","DNIS":null,"ANI_TELEFONO":"3215286265","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3215286265-282114566-20250924080805.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3215286265|SIP\/CLARO_COLOMBIA-00000e26|1758715656.3622|16:Normal Clearing|17:Network|83||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-660-2060-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14780-5-0-25000-","DATA":"2132739","ISLA":"neotell_colombia"} [2025-09-24 08:10:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016269683837891) [2025-09-24 08:10:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282114566) (2025-09-24 08:10:34) [2025-09-24 08:10:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:10:35 [2025-09-24 08:10:35] production.INFO: [2025-09-24 08:10:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:10:35] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115293","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:16.447","CONEXION":"2025-09-24 08:10:26.013","FIN":"2025-09-24 08:10:33.177","DNIS":null,"ANI_TELEFONO":"3244690753","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3244690753-282115293-20250924081016.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3244690753|SIP\/CLARO_COLOMBIA-00001126|1758715787.4390|16:Normal Clearing|17:Network|11||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-300-3100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9460-4-0-25000-1","DATA":"2673435","ISLA":"neotell_colombia"} [2025-09-24 08:10:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016539096832275) [2025-09-24 08:10:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115293) (2025-09-24 08:10:35) [2025-09-24 08:10:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:38 [2025-09-24 08:10:38] production.INFO: [2025-09-24 08:10:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017390251159668) [2025-09-24 08:10:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-000011ab","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217741525","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933616","data":"2653279","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115308","id_llamada_ult":"282115308","conferencia":null,"grabando":"SI","grabacion":"3217741525-282115308-20250924081018.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001135","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:10:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115308) (2025-09-24 08:10:38) [2025-09-24 08:10:38] production.INFO: RETO VALIDACION: TRUE (282115308) (2025-09-24 08:10:38) [2025-09-24 08:10:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:38] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-000011ab","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217741525","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933616","data":"2653279","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115308","id_llamada_ult":"282115308","conferencia":null,"grabando":"SI","grabacion":"3217741525-282115308-20250924081018.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001135","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:38] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6175 24-09-2025 08:10:38 [2025-09-24 08:10:38] production.INFO: [2025-09-24 08:10:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:38] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6175 [2025-09-24 08:10:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:39] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115215","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6175","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:03.357","CONEXION":"2025-09-24 08:10:23.370","FIN":"2025-09-24 08:10:36.657","DNIS":null,"ANI_TELEFONO":"3208614396","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3208614396-282115215-20250924081003.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3208614396|SIP\/CLARO_COLOMBIA-000010d1|1758715773.4305|16:Normal Clearing|16:PBX|49||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-80-1640-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20120-6-0-25000-1-800","DATA":"2708060","ISLA":"neotell_colombia"} [2025-09-24 08:10:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016229152679443) [2025-09-24 08:10:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115215) (2025-09-24 08:10:39) [2025-09-24 08:10:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141933616","DATA":"2653279"} [2025-09-24 08:10:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115308) (2025-09-24 08:10:39) [2025-09-24 08:10:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115308) (2025-09-24 08:10:39) [2025-09-24 08:10:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:10:42 [2025-09-24 08:10:42] production.INFO: [2025-09-24 08:10:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:10:42] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115300","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:16.460","CONEXION":"2025-09-24 08:10:24.277","FIN":"2025-09-24 08:10:39.973","DNIS":null,"ANI_TELEFONO":"3146314788","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3146314788-282115300-20250924081016.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3146314788|SIP\/CLARO_COLOMBIA-0000112d|1758715787.4397|16:Normal Clearing|17:Network|91||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-160-340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7680-3-0-25000-1-","DATA":"2651048","ISLA":"neotell_colombia"} [2025-09-24 08:10:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019659996032715) [2025-09-24 08:10:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115300) (2025-09-24 08:10:42) [2025-09-24 08:10:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:45] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6478 24-09-2025 08:10:45 [2025-09-24 08:10:45] production.INFO: [2025-09-24 08:10:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:45] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6478 [2025-09-24 08:10:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:46] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:10:46 [2025-09-24 08:10:46] production.INFO: [2025-09-24 08:10:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:46] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:10:46] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115187","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:58.330","CONEXION":"2025-09-24 08:10:14.177","FIN":"2025-09-24 08:10:43.920","DNIS":null,"ANI_TELEFONO":"3108177008","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3108177008-282115187-20250924080958.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3108177008|SIP\/CLARO_COLOMBIA-000010b2|1758715768.4274|16:Normal Clearing|17:Network|55||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-460-780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15920-5-0-25000-1","DATA":"2733938","ISLA":"neotell_colombia"} [2025-09-24 08:10:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019800662994385) [2025-09-24 08:10:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115187) (2025-09-24 08:10:46) [2025-09-24 08:10:46] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112630","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6478","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:02:25.023","CONEXION":"2025-09-24 08:02:42.710","FIN":"2025-09-24 08:10:43.057","DNIS":null,"ANI_TELEFONO":"3134181119","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3134181119-282112630-20250924080225.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3134181119|SIP\/CLARO_COLOMBIA-00000661|1758715315.1633|16:Normal Clearing|17:Network|28||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-560-2100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17760-6-0-25000-","DATA":"2750444","ISLA":"neotell_colombia"} [2025-09-24 08:10:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018291473388672) [2025-09-24 08:10:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112630) (2025-09-24 08:10:46) [2025-09-24 08:10:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:48] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:48 [2025-09-24 08:10:48] production.INFO: [2025-09-24 08:10:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:48] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:48] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001755952835083) [2025-09-24 08:10:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-000011ed","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217578787","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933617","data":"2646198","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115311","id_llamada_ult":"282115311","conferencia":null,"grabando":"SI","grabacion":"3217578787-282115311-20250924081019.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000113b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018551349639893) [2025-09-24 08:10:48] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115311) (2025-09-24 08:10:48) [2025-09-24 08:10:48] production.INFO: RETO VALIDACION: TRUE (282115311) (2025-09-24 08:10:48) [2025-09-24 08:10:48] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:48] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-000011ed","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217578787","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933617","data":"2646198","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115311","id_llamada_ult":"282115311","conferencia":null,"grabando":"SI","grabacion":"3217578787-282115311-20250924081019.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000113b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:48] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:48] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141933617","DATA":"2646198"} [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115311) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115311) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:49 [2025-09-24 08:10:49] production.INFO: [2025-09-24 08:10:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017249584197998) [2025-09-24 08:10:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000011ee","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3154633539","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933726","data":"2569284","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115425","id_llamada_ult":"282115425","conferencia":null,"grabando":"SI","grabacion":"3154633539-282115425-20250924081037.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011b3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016567707061768) [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115425) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: RETO VALIDACION: TRUE (282115425) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:49] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000011ee","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3154633539","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933726","data":"2569284","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115425","id_llamada_ult":"282115425","conferencia":null,"grabando":"SI","grabacion":"3154633539-282115425-20250924081037.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011b3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5803","IDCONTACTO":"141933726","DATA":"2569284"} [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115425) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115425) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:49 [2025-09-24 08:10:49] production.INFO: [2025-09-24 08:10:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016489028930664) [2025-09-24 08:10:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000011f3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3118800211","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933646","data":"2582248","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115340","id_llamada_ult":"282115340","conferencia":null,"grabando":"SI","grabacion":"3118800211-282115340-20250924081024.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001159","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016229152679443) [2025-09-24 08:10:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115340) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: RETO VALIDACION: TRUE (282115340) (2025-09-24 08:10:49) [2025-09-24 08:10:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:49] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000011f3","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3118800211","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933646","data":"2582248","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115340","id_llamada_ult":"282115340","conferencia":null,"grabando":"SI","grabacion":"3118800211-282115340-20250924081024.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001159","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5803","IDCONTACTO":"141933646","DATA":"2582248"} [2025-09-24 08:10:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115340) (2025-09-24 08:10:50) [2025-09-24 08:10:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115340) (2025-09-24 08:10:50) [2025-09-24 08:10:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:51 [2025-09-24 08:10:51] production.INFO: [2025-09-24 08:10:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016629695892334) [2025-09-24 08:10:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00001201","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3218259169","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933729","data":"2558729","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115421","id_llamada_ult":"282115421","conferencia":null,"grabando":"SI","grabacion":"3218259169-282115421-20250924081037.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:10:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115421) (2025-09-24 08:10:51) [2025-09-24 08:10:51] production.INFO: RETO VALIDACION: TRUE (282115421) (2025-09-24 08:10:51) [2025-09-24 08:10:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:51] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-00001201","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3218259169","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933729","data":"2558729","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115421","id_llamada_ult":"282115421","conferencia":null,"grabando":"SI","grabacion":"3218259169-282115421-20250924081037.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141933729","DATA":"2558729"} [2025-09-24 08:10:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115421) (2025-09-24 08:10:52) [2025-09-24 08:10:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115421) (2025-09-24 08:10:52) [2025-09-24 08:10:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:53] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:53 [2025-09-24 08:10:53] production.INFO: [2025-09-24 08:10:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:53] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:53] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017380714416504) [2025-09-24 08:10:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-0000120b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205665096","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933538","data":"2444704","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115431","id_llamada_ult":"282115431","conferencia":null,"grabando":"SI","grabacion":"3205665096-282115431-20250924081038.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011b9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017819404602051) [2025-09-24 08:10:53] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115431) (2025-09-24 08:10:53) [2025-09-24 08:10:53] production.INFO: RETO VALIDACION: TRUE (282115431) (2025-09-24 08:10:53) [2025-09-24 08:10:53] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:53] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-0000120b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205665096","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933538","data":"2444704","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115431","id_llamada_ult":"282115431","conferencia":null,"grabando":"SI","grabacion":"3205665096-282115431-20250924081038.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011b9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:53] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:54] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:10:54 [2025-09-24 08:10:54] production.INFO: [2025-09-24 08:10:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:54] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:10:54] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018970966339111) [2025-09-24 08:10:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000120a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3003617051","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933719","data":"2356923","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115417","id_llamada_ult":"282115417","conferencia":null,"grabando":"SI","grabacion":"3003617051-282115417-20250924081036.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011aa","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018570423126221) [2025-09-24 08:10:54] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115417) (2025-09-24 08:10:54) [2025-09-24 08:10:54] production.INFO: RETO VALIDACION: TRUE (282115417) (2025-09-24 08:10:54) [2025-09-24 08:10:54] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:10:54] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000120a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3003617051","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933719","data":"2356923","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115417","id_llamada_ult":"282115417","conferencia":null,"grabando":"SI","grabacion":"3003617051-282115417-20250924081036.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011aa","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:10:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:10:54] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:10:54] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:54] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:10:54] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141933538","DATA":"2444704"} [2025-09-24 08:10:54] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115431) (2025-09-24 08:10:54) [2025-09-24 08:10:54] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115431) (2025-09-24 08:10:54) [2025-09-24 08:10:54] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5803","IDCONTACTO":"141933719","DATA":"2356923"} [2025-09-24 08:10:54] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115417) (2025-09-24 08:10:54) [2025-09-24 08:10:54] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115417) (2025-09-24 08:10:54) [2025-09-24 08:10:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:57] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:10:57 [2025-09-24 08:10:57] production.INFO: [2025-09-24 08:10:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:10:57] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:10:58] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:10:58] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115270","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:12.423","CONEXION":"2025-09-24 08:10:25.783","FIN":"2025-09-24 08:10:55.820","DNIS":null,"ANI_TELEFONO":"3144789591","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3144789591-282115270-20250924081012.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3144789591|SIP\/CLARO_COLOMBIA-0000110d|1758715783.4365|16:Normal Clearing|17:Network|90||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-420-1340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13340-5-0-25000-","DATA":"2782662","ISLA":"neotell_colombia"} [2025-09-24 08:10:58] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:10:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115270) (2025-09-24 08:10:58) [2025-09-24 08:11:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:00] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6630 24-09-2025 08:11:00 [2025-09-24 08:11:00] production.INFO: [2025-09-24 08:11:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:00] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:11:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:01 [2025-09-24 08:11:01] production.INFO: [2025-09-24 08:11:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001701831817627) [2025-09-24 08:11:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001231","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212156990","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933699","data":"2187927","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115396","id_llamada_ult":"282115396","conferencia":null,"grabando":"SI","grabacion":"3212156990-282115396-20250924081033.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001195","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016160011291504) [2025-09-24 08:11:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115396) (2025-09-24 08:11:01) [2025-09-24 08:11:01] production.INFO: RETO VALIDACION: TRUE (282115396) (2025-09-24 08:11:01) [2025-09-24 08:11:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:01] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001231","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:10:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:10:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212156990","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933699","data":"2187927","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115396","id_llamada_ult":"282115396","conferencia":null,"grabando":"SI","grabacion":"3212156990-282115396-20250924081033.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001195","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5803","IDCONTACTO":"141933699","DATA":"2187927"} [2025-09-24 08:11:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115396) (2025-09-24 08:11:01) [2025-09-24 08:11:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115396) (2025-09-24 08:11:01) [2025-09-24 08:11:01] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115421","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:37.600","CONEXION":"2025-09-24 08:10:45.057","FIN":"2025-09-24 08:10:58.257","DNIS":null,"ANI_TELEFONO":"3218259169","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3218259169-282115421-20250924081037.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3218259169|SIP\/CLARO_COLOMBIA-000011af|1758715808.4527|16:Normal Clearing|17:Network|38||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-260-1080-20-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7320-4-0-25000-","DATA":"2558729","ISLA":"neotell_colombia"} [2025-09-24 08:11:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016191005706787) [2025-09-24 08:11:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115421) (2025-09-24 08:11:01) [2025-09-24 08:11:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:03 [2025-09-24 08:11:03] production.INFO: [2025-09-24 08:11:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021960735321045) [2025-09-24 08:11:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00001245","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148494706","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933767","data":"2432723","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115485","id_llamada_ult":"282115485","conferencia":null,"grabando":"SI","grabacion":"3148494706-282115485-20250924081047.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011f1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019059181213379) [2025-09-24 08:11:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115485) (2025-09-24 08:11:03) [2025-09-24 08:11:03] production.INFO: RETO VALIDACION: TRUE (282115485) (2025-09-24 08:11:03) [2025-09-24 08:11:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:03] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-00001245","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148494706","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933767","data":"2432723","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115485","id_llamada_ult":"282115485","conferencia":null,"grabando":"SI","grabacion":"3148494706-282115485-20250924081047.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000011f1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141933767","DATA":"2432723"} [2025-09-24 08:11:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115485) (2025-09-24 08:11:04) [2025-09-24 08:11:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115485) (2025-09-24 08:11:04) [2025-09-24 08:11:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:11:04 [2025-09-24 08:11:04] production.INFO: [2025-09-24 08:11:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:11:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115417","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:36.590","CONEXION":"2025-09-24 08:10:47.157","FIN":"2025-09-24 08:11:02.583","DNIS":null,"ANI_TELEFONO":"3003617051","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3003617051-282115417-20250924081036.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3003617051|SIP\/CLARO_COLOMBIA-000011aa|1758715807.4522|16:Normal Clearing|16:PBX|66||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-520-2940-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10520-3-0-25000-1-80","DATA":"2356923","ISLA":"neotell_colombia"} [2025-09-24 08:11:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:11:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115417) (2025-09-24 08:11:04) [2025-09-24 08:11:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:05] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:11:05 [2025-09-24 08:11:05] production.INFO: [2025-09-24 08:11:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:05] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:11:06] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115093","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:09:42.223","CONEXION":"2025-09-24 08:09:54.537","FIN":"2025-09-24 08:11:03.687","DNIS":null,"ANI_TELEFONO":"3046695322","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3046695322-282115093-20250924080942.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3046695322|SIP\/CLARO_COLOMBIA-00001053|1758715752.4179|16:Normal Clearing|17:Network|70||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-2120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12280-2-0-25000","DATA":"2764604","ISLA":"neotell_colombia"} [2025-09-24 08:11:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017778873443604) [2025-09-24 08:11:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115093) (2025-09-24 08:11:06) [2025-09-24 08:11:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:11:13 [2025-09-24 08:11:13] production.INFO: [2025-09-24 08:11:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:11:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115485","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:47.680","CONEXION":"2025-09-24 08:10:57.057","FIN":"2025-09-24 08:11:11.070","DNIS":null,"ANI_TELEFONO":"3148494706","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3148494706-282115485-20250924081047.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3148494706|SIP\/CLARO_COLOMBIA-000011f1|1758715818.4593|16:Normal Clearing|16:PBX|20||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-300-1760-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9260-5-0-25000-1-800","DATA":"2432723","ISLA":"neotell_colombia"} [2025-09-24 08:11:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001704216003418) [2025-09-24 08:11:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115485) (2025-09-24 08:11:13) [2025-09-24 08:11:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:15] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:11:15 [2025-09-24 08:11:15] production.INFO: [2025-09-24 08:11:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:15] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:11:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115340","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:24.507","CONEXION":"2025-09-24 08:10:43.123","FIN":"2025-09-24 08:11:13.717","DNIS":null,"ANI_TELEFONO":"3118800211","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3118800211-282115340-20250924081024.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3118800211|SIP\/CLARO_COLOMBIA-00001159|1758715795.4441|16:Normal Clearing|17:Network|33||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-500-3360-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18700-5-0-25000-","DATA":"2582248","ISLA":"neotell_colombia"} [2025-09-24 08:11:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017938613891602) [2025-09-24 08:11:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115340) (2025-09-24 08:11:16) [2025-09-24 08:11:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:19] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:19 [2025-09-24 08:11:19] production.INFO: [2025-09-24 08:11:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:19] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:19] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019440650939941) [2025-09-24 08:11:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-0000128b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205690044","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933801","data":"2530320","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115518","id_llamada_ult":"282115518","conferencia":null,"grabando":"SI","grabacion":"3205690044-282115518-20250924081054.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001216","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018620491027832) [2025-09-24 08:11:19] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115518) (2025-09-24 08:11:19) [2025-09-24 08:11:19] production.INFO: RETO VALIDACION: TRUE (282115518) (2025-09-24 08:11:19) [2025-09-24 08:11:19] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:19] production.INFO: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-0000128b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205690044","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933801","data":"2530320","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115518","id_llamada_ult":"282115518","conferencia":null,"grabando":"SI","grabacion":"3205690044-282115518-20250924081054.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001216","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:19","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:19] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:19] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6292","BASE":"5803","IDCONTACTO":"141933801","DATA":"2530320"} [2025-09-24 08:11:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115518) (2025-09-24 08:11:19) [2025-09-24 08:11:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115518) (2025-09-24 08:11:19) [2025-09-24 08:11:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:24 [2025-09-24 08:11:24] production.INFO: [2025-09-24 08:11:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019199848175049) [2025-09-24 08:11:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019230842590332) [2025-09-24 08:11:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115575) (2025-09-24 08:11:24) [2025-09-24 08:11:24] production.INFO: RETO VALIDACION: TRUE (282115575) (2025-09-24 08:11:24) [2025-09-24 08:11:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:24] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933859","DATA":"2500758"} [2025-09-24 08:11:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115575) (2025-09-24 08:11:24) [2025-09-24 08:11:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115575) (2025-09-24 08:11:24) [2025-09-24 08:11:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:28] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:11:28 [2025-09-24 08:11:28] production.INFO: [2025-09-24 08:11:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:28] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:11:29] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:11:29] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:11:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115612","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:11:10.823","CONEXION":"2025-09-24 08:11:21.390","FIN":"2025-09-24 08:11:26.797","DNIS":null,"ANI_TELEFONO":"3239879875","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3239879875|SIP\/CLARO_COLOMBIA-00001276|1758715841.4726|16:Normal Clearing|17:Network|42||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-380-120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10520-3-0-25000-1","DATA":"2476463","ISLA":"neotell_colombia"} [2025-09-24 08:11:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017631053924561) [2025-09-24 08:11:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115612) (2025-09-24 08:11:29) [2025-09-24 08:11:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:30] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6292 24-09-2025 08:11:30 [2025-09-24 08:11:30] production.INFO: [2025-09-24 08:11:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:30] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6292 [2025-09-24 08:11:30] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115518","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6292","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:54.713","CONEXION":"2025-09-24 08:11:09.830","FIN":"2025-09-24 08:11:28.187","DNIS":null,"ANI_TELEFONO":"3205690044","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3205690044-282115518-20250924081054.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3205690044|SIP\/CLARO_COLOMBIA-00001216|1758715825.4630|16:Normal Clearing|17:Network|15||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5020-3-300-940-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15220-6-0-25000-1","DATA":"2530320","ISLA":"neotell_colombia"} [2025-09-24 08:11:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017960071563721) [2025-09-24 08:11:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115518) (2025-09-24 08:11:30) [2025-09-24 08:11:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:11:31 [2025-09-24 08:11:31] production.INFO: [2025-09-24 08:11:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:11:32] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115311","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:19.470","CONEXION":"2025-09-24 08:10:42.050","FIN":"2025-09-24 08:11:29.777","DNIS":null,"ANI_TELEFONO":"3217578787","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3217578787-282115311-20250924081019.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3217578787|SIP\/CLARO_COLOMBIA-0000113b|1758715790.4411|16:Normal Clearing|17:Network|8||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-280-1620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22760-7-0-25000-1","DATA":"2646198","ISLA":"neotell_colombia"} [2025-09-24 08:11:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00180983543396) [2025-09-24 08:11:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115311) (2025-09-24 08:11:32) [2025-09-24 08:11:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:32 [2025-09-24 08:11:32] production.INFO: [2025-09-24 08:11:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:11:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000012fc","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3053219225","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933747","data":"2543019","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115628","id_llamada_ult":"282115628","conferencia":null,"grabando":"SI","grabacion":"3053219225-282115628-20250924081113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001286","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015759468078613) [2025-09-24 08:11:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115628) (2025-09-24 08:11:32) [2025-09-24 08:11:32] production.INFO: RETO VALIDACION: TRUE (282115628) (2025-09-24 08:11:32) [2025-09-24 08:11:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:32] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000012fc","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3053219225","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933747","data":"2543019","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115628","id_llamada_ult":"282115628","conferencia":null,"grabando":"SI","grabacion":"3053219225-282115628-20250924081113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001286","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5803","IDCONTACTO":"141933747","DATA":"2543019"} [2025-09-24 08:11:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115628) (2025-09-24 08:11:33) [2025-09-24 08:11:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115628) (2025-09-24 08:11:33) [2025-09-24 08:11:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:35] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:35 [2025-09-24 08:11:35] production.INFO: [2025-09-24 08:11:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:35] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:35] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018880367279053) [2025-09-24 08:11:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-0000130d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3242149415","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933874","data":"2493962","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115591","id_llamada_ult":"282115591","conferencia":null,"grabando":"SI","grabacion":"3242149415-282115591-20250924081106.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001261","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016708374023438) [2025-09-24 08:11:35] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115591) (2025-09-24 08:11:35) [2025-09-24 08:11:35] production.INFO: RETO VALIDACION: TRUE (282115591) (2025-09-24 08:11:35) [2025-09-24 08:11:35] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:35] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-0000130d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3242149415","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933874","data":"2493962","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115591","id_llamada_ult":"282115591","conferencia":null,"grabando":"SI","grabacion":"3242149415-282115591-20250924081106.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001261","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:35] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141933874","DATA":"2493962"} [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115591) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115591) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:36 [2025-09-24 08:11:36] production.INFO: [2025-09-24 08:11:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016720294952393) [2025-09-24 08:11:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-0000130e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3177454155","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933917","data":"2480581","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115659","id_llamada_ult":"282115659","conferencia":null,"grabando":"SI","grabacion":"3177454155-282115659-20250924081117.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012a6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016520023345947) [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115659) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: RETO VALIDACION: TRUE (282115659) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:36] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-0000130e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:34","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:34","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3177454155","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933917","data":"2480581","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115659","id_llamada_ult":"282115659","conferencia":null,"grabando":"SI","grabacion":"3177454155-282115659-20250924081117.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012a6","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:36] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141933917","DATA":"2480581"} [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115659) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115659) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:36 [2025-09-24 08:11:36] production.INFO: [2025-09-24 08:11:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:11:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00001315","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3158419906","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933922","data":"2471149","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115668","id_llamada_ult":"282115668","conferencia":null,"grabando":"SI","grabacion":"3158419906-282115668-20250924081118.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018548965454102) [2025-09-24 08:11:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115668) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: RETO VALIDACION: TRUE (282115668) (2025-09-24 08:11:36) [2025-09-24 08:11:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:36] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00001315","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3158419906","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933922","data":"2471149","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115668","id_llamada_ult":"282115668","conferencia":null,"grabando":"SI","grabacion":"3158419906-282115668-20250924081118.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:37] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:37] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141933922","DATA":"2471149"} [2025-09-24 08:11:37] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115668) (2025-09-24 08:11:37) [2025-09-24 08:11:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115668) (2025-09-24 08:11:37) [2025-09-24 08:11:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:37] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:37 [2025-09-24 08:11:37] production.INFO: [2025-09-24 08:11:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:37] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:37] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001629114151001) [2025-09-24 08:11:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015721321105957) [2025-09-24 08:11:37] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115575) (2025-09-24 08:11:37) [2025-09-24 08:11:37] production.INFO: RETO VALIDACION: TRUE (282115575) (2025-09-24 08:11:37) [2025-09-24 08:11:37] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:37] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:37","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:37] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:38] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:11:38 [2025-09-24 08:11:38] production.INFO: [2025-09-24 08:11:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:38] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:11:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:38 [2025-09-24 08:11:38] production.INFO: [2025-09-24 08:11:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022377967834473) [2025-09-24 08:11:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020229816436768) [2025-09-24 08:11:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:38] production.INFO: RETO VALIDACION: TRUE (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:38] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:38] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933859","DATA":"2500758"} [2025-09-24 08:11:38] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:38] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933859","DATA":"2500758"} [2025-09-24 08:11:38] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115575) (2025-09-24 08:11:38) [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:40 [2025-09-24 08:11:40] production.INFO: [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019738674163818) [2025-09-24 08:11:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00001326","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012234381","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933649","data":"1733752","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115618","id_llamada_ult":"282115618","conferencia":null,"grabando":"SI","grabacion":"3012234381-282115618-20250924081112.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000127c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019979476928711) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115618) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: RETO VALIDACION: TRUE (282115618) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:40] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00001326","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012234381","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933649","data":"1733752","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115618","id_llamada_ult":"282115618","conferencia":null,"grabando":"SI","grabacion":"3012234381-282115618-20250924081112.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000127c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115575","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:03.773","CONEXION":"2025-09-24 08:11:17.620","FIN":"2025-09-24 08:11:33.940","DNIS":null,"ANI_TELEFONO":"3223505007","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3223505007-282115575-20250924081103.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3223505007|SIP\/CLARO_COLOMBIA-00001251|1758715834.4689|16:Normal Clearing|17:Network|79||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-20-980-40-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13820-5-0-25000-1","DATA":"2500758","ISLA":"neotell_colombia"} [2025-09-24 08:11:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017058849334717) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115575) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:40 [2025-09-24 08:11:40] production.INFO: [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016870498657227) [2025-09-24 08:11:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017571449279785) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115575) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: RETO VALIDACION: TRUE (282115575) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:40] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-000012c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:11:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3223505007","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933859","data":"2500758","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115575","id_llamada_ult":"282115575","conferencia":null,"grabando":"SI","grabacion":"3223505007-282115575-20250924081103.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001251","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:40] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5803","IDCONTACTO":"141933649","DATA":"1733752"} [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115618) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115618) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:40 [2025-09-24 08:11:40] production.INFO: [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:40] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017600059509277) [2025-09-24 08:11:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00001327","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3238083431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933751","data":"2545745","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115626","id_llamada_ult":"282115626","conferencia":null,"grabando":"SI","grabacion":"3238083431-282115626-20250924081113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001284","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017108917236328) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115626) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: RETO VALIDACION: TRUE (282115626) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:40] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00001327","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:39","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:39","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3238083431","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933751","data":"2545745","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115626","id_llamada_ult":"282115626","conferencia":null,"grabando":"SI","grabacion":"3238083431-282115626-20250924081113.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001284","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:40","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:40] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:40] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141933859","DATA":"2500758"} [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115575) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115575) (2025-09-24 08:11:40) [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:11:40 [2025-09-24 08:11:40] production.INFO: [2025-09-24 08:11:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:11:41] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115591","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:06.787","CONEXION":"2025-09-24 08:11:29.177","FIN":"2025-09-24 08:11:38.427","DNIS":null,"ANI_TELEFONO":"3242149415","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3242149415-282115591-20250924081106.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3242149415|SIP\/CLARO_COLOMBIA-00001261|1758715837.4705|16:Normal Clearing|17:Network|40||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-580-2560-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22560-5-0-25000-","DATA":"2493962","ISLA":"neotell_colombia"} [2025-09-24 08:11:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015301704406738) [2025-09-24 08:11:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115591) (2025-09-24 08:11:41) [2025-09-24 08:11:41] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5803","IDCONTACTO":"141933751","DATA":"2545745"} [2025-09-24 08:11:41] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115626) (2025-09-24 08:11:41) [2025-09-24 08:11:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115626) (2025-09-24 08:11:41) [2025-09-24 08:11:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:11:41 [2025-09-24 08:11:41] production.INFO: [2025-09-24 08:11:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:11:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115659","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:17.907","CONEXION":"2025-09-24 08:11:29.700","FIN":"2025-09-24 08:11:38.750","DNIS":null,"ANI_TELEFONO":"3177454155","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3177454155-282115659-20250924081117.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3177454155|SIP\/CLARO_COLOMBIA-000012a6|1758715848.4774|16:Normal Clearing|17:Network|30||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-300-80-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11780-4-0-25000-1-","DATA":"2480581","ISLA":"neotell_colombia"} [2025-09-24 08:11:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017199516296387) [2025-09-24 08:11:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115659) (2025-09-24 08:11:41) [2025-09-24 08:11:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:11:42 [2025-09-24 08:11:42] production.INFO: [2025-09-24 08:11:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:11:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115626","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:13.843","CONEXION":"2025-09-24 08:11:33.923","FIN":"2025-09-24 08:11:40.797","DNIS":null,"ANI_TELEFONO":"3238083431","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3238083431-282115626-20250924081113.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3238083431|SIP\/CLARO_COLOMBIA-00001284|1758715844.4740|16:Normal Clearing|17:Network|33||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5060-2-0-980-1120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20260-7-0-25000-1","DATA":"2545745","ISLA":"neotell_colombia"} [2025-09-24 08:11:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015459060668945) [2025-09-24 08:11:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115626) (2025-09-24 08:11:43) [2025-09-24 08:11:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:48] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:48 [2025-09-24 08:11:48] production.INFO: [2025-09-24 08:11:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:48] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:48] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017910003662109) [2025-09-24 08:11:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000135f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3227062653","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933971","data":"2448679","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115717","id_llamada_ult":"282115717","conferencia":null,"grabando":"SI","grabacion":"3227062653-282115717-20250924081126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012e2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017569065093994) [2025-09-24 08:11:48] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115717) (2025-09-24 08:11:48) [2025-09-24 08:11:48] production.INFO: RETO VALIDACION: TRUE (282115717) (2025-09-24 08:11:48) [2025-09-24 08:11:48] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:48] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-0000135f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:47","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:47","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3227062653","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933971","data":"2448679","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115717","id_llamada_ult":"282115717","conferencia":null,"grabando":"SI","grabacion":"3227062653-282115717-20250924081126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012e2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:48","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:48] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:49] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5803","IDCONTACTO":"141933971","DATA":"2448679"} [2025-09-24 08:11:49] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115717) (2025-09-24 08:11:49) [2025-09-24 08:11:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115717) (2025-09-24 08:11:49) [2025-09-24 08:11:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:49] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:49 [2025-09-24 08:11:49] production.INFO: [2025-09-24 08:11:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:49] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:49] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017380714416504) [2025-09-24 08:11:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00001360","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3208788659","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933988","data":"2444875","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115736","id_llamada_ult":"282115736","conferencia":null,"grabando":"SI","grabacion":"3208788659-282115736-20250924081130.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012f5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001633882522583) [2025-09-24 08:11:49] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115736) (2025-09-24 08:11:49) [2025-09-24 08:11:49] production.INFO: RETO VALIDACION: TRUE (282115736) (2025-09-24 08:11:49) [2025-09-24 08:11:49] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:49] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-00001360","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:48","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:48","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3208788659","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933988","data":"2444875","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115736","id_llamada_ult":"282115736","conferencia":null,"grabando":"SI","grabacion":"3208788659-282115736-20250924081130.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012f5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:49","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:49] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:49] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:50] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141933988","DATA":"2444875"} [2025-09-24 08:11:50] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115736) (2025-09-24 08:11:50) [2025-09-24 08:11:50] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115736) (2025-09-24 08:11:50) [2025-09-24 08:11:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:51 [2025-09-24 08:11:51] production.INFO: [2025-09-24 08:11:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018458366394043) [2025-09-24 08:11:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00001372","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017047135","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933969","data":"2446163","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115713","id_llamada_ult":"282115713","conferencia":null,"grabando":"SI","grabacion":"3017047135-282115713-20250924081126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012de","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:11:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115713) (2025-09-24 08:11:51) [2025-09-24 08:11:51] production.INFO: RETO VALIDACION: TRUE (282115713) (2025-09-24 08:11:51) [2025-09-24 08:11:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:51] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00001372","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017047135","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933969","data":"2446163","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115713","id_llamada_ult":"282115713","conferencia":null,"grabando":"SI","grabacion":"3017047135-282115713-20250924081126.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012de","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141933969","DATA":"2446163"} [2025-09-24 08:11:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115713) (2025-09-24 08:11:52) [2025-09-24 08:11:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115713) (2025-09-24 08:11:52) [2025-09-24 08:11:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:52 [2025-09-24 08:11:52] production.INFO: [2025-09-24 08:11:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:11:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00001373","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3187072491","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933985","data":"2444441","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115730","id_llamada_ult":"282115730","conferencia":null,"grabando":"SI","grabacion":"3187072491-282115730-20250924081128.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012ef","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015749931335449) [2025-09-24 08:11:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115730) (2025-09-24 08:11:52) [2025-09-24 08:11:52] production.INFO: RETO VALIDACION: TRUE (282115730) (2025-09-24 08:11:52) [2025-09-24 08:11:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:52] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-00001373","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3187072491","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933985","data":"2444441","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115730","id_llamada_ult":"282115730","conferencia":null,"grabando":"SI","grabacion":"3187072491-282115730-20250924081128.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012ef","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:53] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5803","IDCONTACTO":"141933985","DATA":"2444441"} [2025-09-24 08:11:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115730) (2025-09-24 08:11:53) [2025-09-24 08:11:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115730) (2025-09-24 08:11:53) [2025-09-24 08:11:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:53] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:53 [2025-09-24 08:11:53] production.INFO: [2025-09-24 08:11:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:53] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:53] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00160813331604) [2025-09-24 08:11:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000137d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114823378","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933769","data":"1488816","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115771","id_llamada_ult":"282115771","conferencia":null,"grabando":"SI","grabacion":"3114823378-282115771-20250924081138.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000131c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015580654144287) [2025-09-24 08:11:53] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115771) (2025-09-24 08:11:53) [2025-09-24 08:11:53] production.INFO: RETO VALIDACION: TRUE (282115771) (2025-09-24 08:11:53) [2025-09-24 08:11:53] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:53] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000137d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:52","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:52","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114823378","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141933769","data":"1488816","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115771","id_llamada_ult":"282115771","conferencia":null,"grabando":"SI","grabacion":"3114823378-282115771-20250924081138.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000131c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:53","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:53] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:53] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:53] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5803","IDCONTACTO":"141933769","DATA":"1488816"} [2025-09-24 08:11:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115771) (2025-09-24 08:11:53) [2025-09-24 08:11:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115771) (2025-09-24 08:11:53) [2025-09-24 08:11:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:55] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:11:55 [2025-09-24 08:11:55] production.INFO: [2025-09-24 08:11:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:55] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:11:55] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115618","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:12.837","CONEXION":"2025-09-24 08:11:33.650","FIN":"2025-09-24 08:11:52.930","DNIS":null,"ANI_TELEFONO":"3012234381","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3012234381-282115618-20250924081112.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3012234381|SIP\/CLARO_COLOMBIA-0000127c|1758715843.4732|16:Normal Clearing|17:Network|1||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-140-1140-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21000-4-0-25000-1-","DATA":"1733752","ISLA":"neotell_colombia"} [2025-09-24 08:11:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016059875488281) [2025-09-24 08:11:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115618) (2025-09-24 08:11:55) [2025-09-24 08:11:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:57] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:11:57 [2025-09-24 08:11:57] production.INFO: [2025-09-24 08:11:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:57] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:11:57] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017249584197998) [2025-09-24 08:11:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-00001396","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008254510","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934013","data":"2446487","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115754","id_llamada_ult":"282115754","conferencia":null,"grabando":"SI","grabacion":"3008254510-282115754-20250924081134.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001308","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016899108886719) [2025-09-24 08:11:57] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115754) (2025-09-24 08:11:57) [2025-09-24 08:11:57] production.INFO: RETO VALIDACION: TRUE (282115754) (2025-09-24 08:11:57) [2025-09-24 08:11:57] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:11:57] production.INFO: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-00001396","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:56","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008254510","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934013","data":"2446487","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115754","id_llamada_ult":"282115754","conferencia":null,"grabando":"SI","grabacion":"3008254510-282115754-20250924081134.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001308","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:11:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:11:57] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:11:58] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:11:58] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6522","BASE":"5803","IDCONTACTO":"141934013","DATA":"2446487"} [2025-09-24 08:11:58] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115754) (2025-09-24 08:11:58) [2025-09-24 08:11:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115754) (2025-09-24 08:11:58) [2025-09-24 08:11:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:59] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:11:59 [2025-09-24 08:11:59] production.INFO: [2025-09-24 08:11:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:11:59] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:11:59] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:11:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115431","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:38.603","CONEXION":"2025-09-24 08:10:47.187","FIN":"2025-09-24 08:11:57.260","DNIS":null,"ANI_TELEFONO":"3205665096","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3205665096-282115431-20250924081038.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3205665096|SIP\/CLARO_COLOMBIA-000011b9|1758715809.4537|16:Normal Clearing|17:Network|88||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1180-780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8440-3-0-25000-1-","DATA":"2444704","ISLA":"neotell_colombia"} [2025-09-24 08:11:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018320083618164) [2025-09-24 08:11:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115431) (2025-09-24 08:11:59) [2025-09-24 08:12:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:01 [2025-09-24 08:12:01] production.INFO: [2025-09-24 08:12:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019280910491943) [2025-09-24 08:12:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-000013ad","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3145099524","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934045","data":"2365579","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115810","id_llamada_ult":"282115810","conferencia":null,"grabando":"SI","grabacion":"3145099524-282115810-20250924081143.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001345","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019040107727051) [2025-09-24 08:12:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115810) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: RETO VALIDACION: TRUE (282115810) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:01] production.INFO: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-000013ad","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:11:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:11:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3145099524","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934045","data":"2365579","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115810","id_llamada_ult":"282115810","conferencia":null,"grabando":"SI","grabacion":"3145099524-282115810-20250924081143.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001345","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6628","BASE":"5803","IDCONTACTO":"141934045","DATA":"2365579"} [2025-09-24 08:12:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115810) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115810) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:01 [2025-09-24 08:12:01] production.INFO: [2025-09-24 08:12:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001945972442627) [2025-09-24 08:12:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018270015716553) [2025-09-24 08:12:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115744) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: RETO VALIDACION: TRUE (282115744) (2025-09-24 08:12:01) [2025-09-24 08:12:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:01] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:02] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:02] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934003","DATA":"2415260"} [2025-09-24 08:12:02] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115744) (2025-09-24 08:12:02) [2025-09-24 08:12:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:12:02) [2025-09-24 08:12:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:12:02 [2025-09-24 08:12:02] production.INFO: [2025-09-24 08:12:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:12:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115628","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:13.843","CONEXION":"2025-09-24 08:11:26.110","FIN":"2025-09-24 08:12:00.777","DNIS":null,"ANI_TELEFONO":"3053219225","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3053219225-282115628-20250924081113.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3053219225|SIP\/CLARO_COLOMBIA-00001286|1758715844.4742|16:Normal Clearing|17:Network|37|SIP\/Lorehine.barros-000012fc|-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1000-60-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER","DATA":"2543019","ISLA":"neotell_colombia"} [2025-09-24 08:12:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015490055084229) [2025-09-24 08:12:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115628) (2025-09-24 08:12:03) [2025-09-24 08:12:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:03] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:12:03 [2025-09-24 08:12:03] production.INFO: [2025-09-24 08:12:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:03] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:12:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115396","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:33.560","CONEXION":"2025-09-24 08:10:54.640","FIN":"2025-09-24 08:12:01.197","DNIS":null,"ANI_TELEFONO":"3212156990","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3212156990-282115396-20250924081033.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3212156990|SIP\/CLARO_COLOMBIA-00001195|1758715804.4501|16:Normal Clearing|17:Network|51||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-280-3420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21240-7-0-25000-","DATA":"2187927","ISLA":"neotell_colombia"} [2025-09-24 08:12:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016140937805176) [2025-09-24 08:12:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115396) (2025-09-24 08:12:03) [2025-09-24 08:12:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:03] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:12:03 [2025-09-24 08:12:03] production.INFO: [2025-09-24 08:12:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:03] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:12:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115717","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:26.977","CONEXION":"2025-09-24 08:11:42.280","FIN":"2025-09-24 08:12:01.407","DNIS":null,"ANI_TELEFONO":"3227062653","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3227062653-282115717-20250924081126.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3227062653|SIP\/CLARO_COLOMBIA-000012e2|1758715857.4834|16:Normal Clearing|17:Network|56||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-640-780-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15400-5-0-25000-1","DATA":"2448679","ISLA":"neotell_colombia"} [2025-09-24 08:12:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016539096832275) [2025-09-24 08:12:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115717) (2025-09-24 08:12:03) [2025-09-24 08:12:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:04] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:04 [2025-09-24 08:12:04] production.INFO: [2025-09-24 08:12:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:04] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:04] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020151138305664) [2025-09-24 08:12:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-000013c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3237854657","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934068","data":"2531618","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115832","id_llamada_ult":"282115832","conferencia":null,"grabando":"SI","grabacion":"3237854657-282115832-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017731189727783) [2025-09-24 08:12:04] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115832) (2025-09-24 08:12:04) [2025-09-24 08:12:04] production.INFO: RETO VALIDACION: TRUE (282115832) (2025-09-24 08:12:04) [2025-09-24 08:12:04] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:04] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-000013c0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3237854657","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934068","data":"2531618","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115832","id_llamada_ult":"282115832","conferencia":null,"grabando":"SI","grabacion":"3237854657-282115832-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:04] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:04] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5803","IDCONTACTO":"141934068","DATA":"2531618"} [2025-09-24 08:12:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115832) (2025-09-24 08:12:04) [2025-09-24 08:12:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115832) (2025-09-24 08:12:04) [2025-09-24 08:12:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:06] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:12:06 [2025-09-24 08:12:06] production.INFO: [2025-09-24 08:12:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:06] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:12:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:06 [2025-09-24 08:12:06] production.INFO: [2025-09-24 08:12:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021729469299316) [2025-09-24 08:12:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-000013cb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3123794674","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934070","data":"2793413","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115836","id_llamada_ult":"282115836","conferencia":null,"grabando":"SI","grabacion":"3123794674-282115836-20250924081148.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001361","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018379688262939) [2025-09-24 08:12:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115836) (2025-09-24 08:12:06) [2025-09-24 08:12:06] production.INFO: RETO VALIDACION: TRUE (282115836) (2025-09-24 08:12:06) [2025-09-24 08:12:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:06] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-000013cb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3123794674","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934070","data":"2793413","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115836","id_llamada_ult":"282115836","conferencia":null,"grabando":"SI","grabacion":"3123794674-282115836-20250924081148.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001361","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:06] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115713","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:26.977","CONEXION":"2025-09-24 08:11:45.340","FIN":"2025-09-24 08:12:04.297","DNIS":null,"ANI_TELEFONO":"3017047135","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3017047135-282115713-20250924081126.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3017047135|SIP\/CLARO_COLOMBIA-000012de|1758715857.4830|16:Normal Clearing|17:Network|28||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-920-2300-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18440-4-0-25000-","DATA":"2446163","ISLA":"neotell_colombia"} [2025-09-24 08:12:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001701831817627) [2025-09-24 08:12:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115713) (2025-09-24 08:12:06) [2025-09-24 08:12:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5803","IDCONTACTO":"141934070","DATA":"2793413"} [2025-09-24 08:12:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115836) (2025-09-24 08:12:07) [2025-09-24 08:12:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115836) (2025-09-24 08:12:07) [2025-09-24 08:12:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:07 [2025-09-24 08:12:07] production.INFO: [2025-09-24 08:12:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017170906066895) [2025-09-24 08:12:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-000013d0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024686492","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934069","data":"2080725","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115835","id_llamada_ult":"282115835","conferencia":null,"grabando":"SI","grabacion":"3024686492-282115835-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017249584197998) [2025-09-24 08:12:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115835) (2025-09-24 08:12:07) [2025-09-24 08:12:07] production.INFO: RETO VALIDACION: TRUE (282115835) (2025-09-24 08:12:07) [2025-09-24 08:12:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:07] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-000013d0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:06","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:06","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024686492","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934069","data":"2080725","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115835","id_llamada_ult":"282115835","conferencia":null,"grabando":"SI","grabacion":"3024686492-282115835-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141934069","DATA":"2080725"} [2025-09-24 08:12:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115835) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115835) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:08 [2025-09-24 08:12:08] production.INFO: [2025-09-24 08:12:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020458698272705) [2025-09-24 08:12:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:08 [2025-09-24 08:12:08] production.INFO: [2025-09-24 08:12:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016300678253174) [2025-09-24 08:12:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016520023345947) [2025-09-24 08:12:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115744) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: RETO VALIDACION: TRUE (282115744) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:08] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:12:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115744) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: RETO VALIDACION: TRUE (282115744) (2025-09-24 08:12:08) [2025-09-24 08:12:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:08] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934003","DATA":"2415260"} [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934003","DATA":"2415260"} [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:12:09 [2025-09-24 08:12:09] production.INFO: [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:09 [2025-09-24 08:12:09] production.INFO: [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018179416656494) [2025-09-24 08:12:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018830299377441) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: RETO VALIDACION: TRUE (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:09] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115736","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:30.003","CONEXION":"2025-09-24 08:11:43.097","FIN":"2025-09-24 08:12:06.560","DNIS":null,"ANI_TELEFONO":"3208788659","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3208788659-282115736-20250924081130.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3208788659|SIP\/CLARO_COLOMBIA-000012f5|1758715860.4853|16:Normal Clearing|17:Network|92||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-100-1120-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13060-4-0-25000-","DATA":"2444875","ISLA":"neotell_colombia"} [2025-09-24 08:12:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015079975128174) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115736) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:09 [2025-09-24 08:12:09] production.INFO: [2025-09-24 08:12:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016250610351562) [2025-09-24 08:12:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014979839324951) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: RETO VALIDACION: TRUE (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:09] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000013ae","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:12:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212934859","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934003","data":"2415260","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115744","id_llamada_ult":"282115744","conferencia":null,"grabando":"SI","grabacion":"3212934859-282115744-20250924081132.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000012fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934003","DATA":"2415260"} [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:12:09) [2025-09-24 08:12:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934003","DATA":"2415260"} [2025-09-24 08:12:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115744) (2025-09-24 08:12:10) [2025-09-24 08:12:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:12:10) [2025-09-24 08:12:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:10] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:12:10 [2025-09-24 08:12:10] production.INFO: [2025-09-24 08:12:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:10] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:12:10] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115308","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:18.467","CONEXION":"2025-09-24 08:10:32.220","FIN":"2025-09-24 08:12:08.597","DNIS":null,"ANI_TELEFONO":"3217741525","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3217741525-282115308-20250924081018.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3217741525|SIP\/CLARO_COLOMBIA-00001135|1758715789.4405|16:Normal Clearing|16:PBX|39||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-180-420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13700-4-0-25000-1-800","DATA":"2653279","ISLA":"neotell_colombia"} [2025-09-24 08:12:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016469955444336) [2025-09-24 08:12:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115308) (2025-09-24 08:12:10) [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:11 [2025-09-24 08:12:11] production.INFO: [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017490386962891) [2025-09-24 08:12:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-000013e1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104732100","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934083","data":"2443782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115851","id_llamada_ult":"282115851","conferencia":null,"grabando":"SI","grabacion":"3104732100-282115851-20250924081150.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001370","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017290115356445) [2025-09-24 08:12:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115851) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: RETO VALIDACION: TRUE (282115851) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:11] production.INFO: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-000013e1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3104732100","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934083","data":"2443782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115851","id_llamada_ult":"282115851","conferencia":null,"grabando":"SI","grabacion":"3104732100-282115851-20250924081150.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001370","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6175","BASE":"5803","IDCONTACTO":"141934083","DATA":"2443782"} [2025-09-24 08:12:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115851) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115851) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:12:11 [2025-09-24 08:12:11] production.INFO: [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:11 [2025-09-24 08:12:11] production.INFO: [2025-09-24 08:12:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018119812011719) [2025-09-24 08:12:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-000013e6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3128098327","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934053","data":"2604229","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115822","id_llamada_ult":"282115822","conferencia":null,"grabando":"SI","grabacion":"3128098327-282115822-20250924081145.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001351","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018270015716553) [2025-09-24 08:12:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115822) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: RETO VALIDACION: TRUE (282115822) (2025-09-24 08:12:11) [2025-09-24 08:12:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:11] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-000013e6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3128098327","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934053","data":"2604229","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115822","id_llamada_ult":"282115822","conferencia":null,"grabando":"SI","grabacion":"3128098327-282115822-20250924081145.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001351","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:12] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115836","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:48.127","CONEXION":"2025-09-24 08:12:00.103","FIN":"2025-09-24 08:12:09.650","DNIS":null,"ANI_TELEFONO":"3123794674","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3123794674-282115836-20250924081148.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3123794674|SIP\/CLARO_COLOMBIA-00001361|1758715878.4961|16:Normal Clearing|17:Network|13||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-140-1560-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11980-5-0-25000-","DATA":"2793413","ISLA":"neotell_colombia"} [2025-09-24 08:12:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018880367279053) [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115836) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:12 [2025-09-24 08:12:12] production.INFO: [2025-09-24 08:12:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019500255584717) [2025-09-24 08:12:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000013f0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135086196","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934108","data":"1843310","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115875","id_llamada_ult":"282115875","conferencia":null,"grabando":"SI","grabacion":"3135086196-282115875-20250924081153.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000138b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017669200897217) [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115875) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: RETO VALIDACION: TRUE (282115875) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:12] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000013f0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135086196","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934108","data":"1843310","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115875","id_llamada_ult":"282115875","conferencia":null,"grabando":"SI","grabacion":"3135086196-282115875-20250924081153.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000138b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:12] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5803","IDCONTACTO":"141934053","DATA":"2604229"} [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115822) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115822) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:12] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6522 24-09-2025 08:12:12 [2025-09-24 08:12:12] production.INFO: [2025-09-24 08:12:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:12] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6522 [2025-09-24 08:12:12] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:12] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115754","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6522","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:34.017","CONEXION":"2025-09-24 08:11:51.230","FIN":"2025-09-24 08:12:10.420","DNIS":null,"ANI_TELEFONO":"3008254510","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3008254510-282115754-20250924081134.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3008254510|SIP\/CLARO_COLOMBIA-00001308|1758715864.4872|16:Normal Clearing|17:Network|29||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-380-1520-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=17300-6-0-25000-","DATA":"2446487","ISLA":"neotell_colombia"} [2025-09-24 08:12:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017080307006836) [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115754) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5803","IDCONTACTO":"141934108","DATA":"1843310"} [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115875) (2025-09-24 08:12:12) [2025-09-24 08:12:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115875) (2025-09-24 08:12:12) [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:12:13 [2025-09-24 08:12:13] production.INFO: [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:12:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115771","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:38.043","CONEXION":"2025-09-24 08:11:46.697","FIN":"2025-09-24 08:12:11.047","DNIS":null,"ANI_TELEFONO":"3114823378","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3114823378-282115771-20250924081138.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3114823378|SIP\/CLARO_COLOMBIA-0000131c|1758715868.4892|16:Normal Clearing|17:Network|5||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-100-840-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8520-4-0-25000-1-80","DATA":"1488816","ISLA":"neotell_colombia"} [2025-09-24 08:12:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:12:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115771) (2025-09-24 08:12:13) [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:12:13 [2025-09-24 08:12:13] production.INFO: [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:13 [2025-09-24 08:12:13] production.INFO: [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001514196395874) [2025-09-24 08:12:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-000013f6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142200711","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934082","data":"2192825","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115848","id_llamada_ult":"282115848","conferencia":null,"grabando":"SI","grabacion":"3142200711-282115848-20250924081150.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000136d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017609596252441) [2025-09-24 08:12:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115848) (2025-09-24 08:12:13) [2025-09-24 08:12:13] production.INFO: RETO VALIDACION: TRUE (282115848) (2025-09-24 08:12:13) [2025-09-24 08:12:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:13] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-000013f6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142200711","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934082","data":"2192825","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115848","id_llamada_ult":"282115848","conferencia":null,"grabando":"SI","grabacion":"3142200711-282115848-20250924081150.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000136d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:13] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115730","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:28.990","CONEXION":"2025-09-24 08:11:45.887","FIN":"2025-09-24 08:12:11.340","DNIS":null,"ANI_TELEFONO":"3187072491","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3187072491-282115730-20250924081128.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3187072491|SIP\/CLARO_COLOMBIA-000012ef|1758715859.4847|16:Normal Clearing|17:Network|86||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-900-380-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16980-6-0-25000-1","DATA":"2444441","ISLA":"neotell_colombia"} [2025-09-24 08:12:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016441345214844) [2025-09-24 08:12:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115730) (2025-09-24 08:12:13) [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6175 24-09-2025 08:12:13 [2025-09-24 08:12:13] production.INFO: [2025-09-24 08:12:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:13] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6175 [2025-09-24 08:12:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5803","IDCONTACTO":"141934082","DATA":"2192825"} [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115848) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115848) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115851","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6175","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:50.153","CONEXION":"2025-09-24 08:12:03.990","FIN":"2025-09-24 08:12:11.787","DNIS":null,"ANI_TELEFONO":"3104732100","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3104732100-282115851-20250924081150.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3104732100|SIP\/CLARO_COLOMBIA-00001370|1758715880.4976|16:Normal Clearing|16:PBX|48||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-20-720-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13800-5-0-25000-1-800-","DATA":"2443782","ISLA":"neotell_colombia"} [2025-09-24 08:12:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016329288482666) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115851) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:14 [2025-09-24 08:12:14] production.INFO: [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:14 [2025-09-24 08:12:14] production.INFO: [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017969608306885) [2025-09-24 08:12:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0013689994812012) [2025-09-24 08:12:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-000013ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002750943","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934098","data":"2656049","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115868","id_llamada_ult":"282115868","conferencia":null,"grabando":"SI","grabacion":"3002750943-282115868-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001384","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-000013f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3218059174","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934064","data":"2420465","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115834","id_llamada_ult":"282115834","conferencia":null,"grabando":"SI","grabacion":"3218059174-282115834-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016210079193115) [2025-09-24 08:12:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016350746154785) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115834) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115868) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: RETO VALIDACION: TRUE (282115834) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: RETO VALIDACION: TRUE (282115868) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:14] production.INFO: {"usuario":"6630","device":"SIP\/Kevin.naranjo","ip":"192.168.10.144","port":"59593","status":"OK","id_agente_neotell":"6630","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:14","inicio_login_campania":"24\/09\/2025 08:05:14","channel":"SIP\/Kevin.naranjo-000013ff","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002750943","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934098","data":"2656049","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115868","id_llamada_ult":"282115868","conferencia":null,"grabando":"SI","grabacion":"3002750943-282115868-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001384","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-000013f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3218059174","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934064","data":"2420465","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115834","id_llamada_ult":"282115834","conferencia":null,"grabando":"SI","grabacion":"3218059174-282115834-20250924081147.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000135d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6630","BASE":"5803","IDCONTACTO":"141934098","DATA":"2656049"} [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115868) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115868) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:14 [2025-09-24 08:12:14] production.INFO: [2025-09-24 08:12:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017199516296387) [2025-09-24 08:12:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00001400","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3234125350","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934102","data":"2713011","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115866","id_llamada_ult":"282115866","conferencia":null,"grabando":"SI","grabacion":"3234125350-282115866-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001382","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017871856689453) [2025-09-24 08:12:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115866) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: RETO VALIDACION: TRUE (282115866) (2025-09-24 08:12:14) [2025-09-24 08:12:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:14] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-00001400","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3234125350","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934102","data":"2713011","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115866","id_llamada_ult":"282115866","conferencia":null,"grabando":"SI","grabacion":"3234125350-282115866-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001382","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5803","IDCONTACTO":"141934102","DATA":"2713011"} [2025-09-24 08:12:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115866) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115866) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:15 [2025-09-24 08:12:15] production.INFO: [2025-09-24 08:12:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017838478088379) [2025-09-24 08:12:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-0000140a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132680379","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934101","data":"2733553","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115867","id_llamada_ult":"282115867","conferencia":null,"grabando":"SI","grabacion":"3132680379-282115867-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001383","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001762866973877) [2025-09-24 08:12:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115867) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: RETO VALIDACION: TRUE (282115867) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:15] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-0000140a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:13","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:13","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132680379","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934101","data":"2733553","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115867","id_llamada_ult":"282115867","conferencia":null,"grabando":"SI","grabacion":"3132680379-282115867-20250924081152.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001383","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934064","DATA":"2420465"} [2025-09-24 08:12:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115834) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115834) (2025-09-24 08:12:15) [2025-09-24 08:12:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5803","IDCONTACTO":"141934101","DATA":"2733553"} [2025-09-24 08:12:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115867) (2025-09-24 08:12:16) [2025-09-24 08:12:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115867) (2025-09-24 08:12:16) [2025-09-24 08:12:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:12:16 [2025-09-24 08:12:16] production.INFO: [2025-09-24 08:12:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:12:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:12:16 [2025-09-24 08:12:16] production.INFO: [2025-09-24 08:12:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:12:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115866","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:52.163","CONEXION":"2025-09-24 08:12:07.593","FIN":"2025-09-24 08:12:13.567","DNIS":null,"ANI_TELEFONO":"3234125350","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3234125350-282115866-20250924081152.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3234125350|SIP\/CLARO_COLOMBIA-00001382|1758715882.4994|16:Normal Clearing|17:Network|79||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-100-1100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15520-7-0-25000-","DATA":"2713011","ISLA":"neotell_colombia"} [2025-09-24 08:12:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016109943389893) [2025-09-24 08:12:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115866) (2025-09-24 08:12:16) [2025-09-24 08:12:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115848","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:50.153","CONEXION":"2025-09-24 08:12:07.017","FIN":"2025-09-24 08:12:14.200","DNIS":null,"ANI_TELEFONO":"3142200711","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3142200711-282115848-20250924081150.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3142200711|SIP\/CLARO_COLOMBIA-0000136d|1758715880.4973|16:Normal Clearing|17:Network|4||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-120-3800-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16940-5-0-25000-1","DATA":"2192825","ISLA":"neotell_colombia"} [2025-09-24 08:12:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016331672668457) [2025-09-24 08:12:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115848) (2025-09-24 08:12:16) [2025-09-24 08:12:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:18] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:12:18 [2025-09-24 08:12:18] production.INFO: [2025-09-24 08:12:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:18] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:12:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115832","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:47.117","CONEXION":"2025-09-24 08:11:57.720","FIN":"2025-09-24 08:12:16.753","DNIS":null,"ANI_TELEFONO":"3237854657","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3237854657-282115832-20250924081147.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3237854657|SIP\/CLARO_COLOMBIA-0000135b|1758715877.4955|16:Normal Clearing|17:Network|75||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-2620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10580-4-0-25000-","DATA":"2531618","ISLA":"neotell_colombia"} [2025-09-24 08:12:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00164794921875) [2025-09-24 08:12:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115832) (2025-09-24 08:12:19) [2025-09-24 08:12:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:19] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6478 24-09-2025 08:12:19 [2025-09-24 08:12:19] production.INFO: [2025-09-24 08:12:19] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:19] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6478 [2025-09-24 08:12:19] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:19] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115875","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6478","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:53.170","CONEXION":"2025-09-24 08:12:05.887","FIN":"2025-09-24 08:12:17.530","DNIS":null,"ANI_TELEFONO":"3135086196","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3135086196-282115875-20250924081153.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3135086196|SIP\/CLARO_COLOMBIA-0000138b|1758715883.5003|16:Normal Clearing|17:Network|63||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-460-2260-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12680-3-0-25000-","DATA":"1843310","ISLA":"neotell_colombia"} [2025-09-24 08:12:19] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016381740570068) [2025-09-24 08:12:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115875) (2025-09-24 08:12:19) [2025-09-24 08:12:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:20] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:12:20 [2025-09-24 08:12:20] production.INFO: [2025-09-24 08:12:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:20] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:12:21] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115867","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:52.163","CONEXION":"2025-09-24 08:12:08.780","FIN":"2025-09-24 08:12:18.697","DNIS":null,"ANI_TELEFONO":"3132680379","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3132680379-282115867-20250924081152.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3132680379|SIP\/CLARO_COLOMBIA-00001383|1758715882.4995|16:Normal Clearing|17:Network|81||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1320-680-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16700-5-0-25000-","DATA":"2733553","ISLA":"neotell_colombia"} [2025-09-24 08:12:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015850067138672) [2025-09-24 08:12:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115867) (2025-09-24 08:12:21) [2025-09-24 08:12:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:24] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6628 24-09-2025 08:12:24 [2025-09-24 08:12:24] production.INFO: [2025-09-24 08:12:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:24] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6628 [2025-09-24 08:12:24] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115810","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6628","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:43.077","CONEXION":"2025-09-24 08:11:54.333","FIN":"2025-09-24 08:12:22.290","DNIS":null,"ANI_TELEFONO":"3145099524","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3145099524-282115810-20250924081143.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3145099524|SIP\/CLARO_COLOMBIA-00001345|1758715873.4933|16:Normal Clearing|17:Network|87||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-520-140-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11260-4-0-25000-1","DATA":"2365579","ISLA":"neotell_colombia"} [2025-09-24 08:12:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018980503082275) [2025-09-24 08:12:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115810) (2025-09-24 08:12:24) [2025-09-24 08:12:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:28 [2025-09-24 08:12:28] production.INFO: [2025-09-24 08:12:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018880367279053) [2025-09-24 08:12:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000144d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103693063","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934183","data":"2774053","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115971","id_llamada_ult":"282115971","conferencia":null,"grabando":"SI","grabacion":"3103693063-282115971-20250924081211.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013f4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001666784286499) [2025-09-24 08:12:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115971) (2025-09-24 08:12:28) [2025-09-24 08:12:28] production.INFO: RETO VALIDACION: TRUE (282115971) (2025-09-24 08:12:28) [2025-09-24 08:12:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:28] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000144d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:27","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:27","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103693063","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934183","data":"2774053","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115971","id_llamada_ult":"282115971","conferencia":null,"grabando":"SI","grabacion":"3103693063-282115971-20250924081211.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013f4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141934183","DATA":"2774053"} [2025-09-24 08:12:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115971) (2025-09-24 08:12:28) [2025-09-24 08:12:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115971) (2025-09-24 08:12:28) [2025-09-24 08:12:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:38] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:12:38 [2025-09-24 08:12:38] production.INFO: [2025-09-24 08:12:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:38] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:12:38] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115834","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:47.123","CONEXION":"2025-09-24 08:12:07.283","FIN":"2025-09-24 08:12:36.077","DNIS":null,"ANI_TELEFONO":"3218059174","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3218059174-282115834-20250924081147.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3218059174|SIP\/CLARO_COLOMBIA-0000135d|1758715877.4957|16:Normal Clearing|17:Network|82||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1120-240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20320-4-0-25000-","DATA":"2420465","ISLA":"neotell_colombia"} [2025-09-24 08:12:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016238689422607) [2025-09-24 08:12:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115834) (2025-09-24 08:12:38) [2025-09-24 08:12:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:38 [2025-09-24 08:12:38] production.INFO: [2025-09-24 08:12:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016908645629883) [2025-09-24 08:12:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00001487","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153959250","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934253","data":"2793333","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116036","id_llamada_ult":"282116036","conferencia":null,"grabando":"SI","grabacion":"3153959250-282116036-20250924081223.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000143a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016031265258789) [2025-09-24 08:12:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116036) (2025-09-24 08:12:38) [2025-09-24 08:12:38] production.INFO: RETO VALIDACION: TRUE (282116036) (2025-09-24 08:12:38) [2025-09-24 08:12:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:38] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00001487","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153959250","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934253","data":"2793333","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116036","id_llamada_ult":"282116036","conferencia":null,"grabando":"SI","grabacion":"3153959250-282116036-20250924081223.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000143a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:39 [2025-09-24 08:12:39] production.INFO: [2025-09-24 08:12:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0030620098114014) [2025-09-24 08:12:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-00001488","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3013532600","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934182","data":"2772811","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115968","id_llamada_ult":"282115968","conferencia":null,"grabando":"SI","grabacion":"3013532600-282115968-20250924081211.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013f1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021820068359375) [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115968) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: RETO VALIDACION: TRUE (282115968) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:39] production.INFO: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-00001488","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3013532600","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934182","data":"2772811","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115968","id_llamada_ult":"282115968","conferencia":null,"grabando":"SI","grabacion":"3013532600-282115968-20250924081211.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013f1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5803","IDCONTACTO":"141934253","DATA":"2793333"} [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116036) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116036) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:39] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:39 [2025-09-24 08:12:39] production.INFO: [2025-09-24 08:12:39] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:39] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:39] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016210079193115) [2025-09-24 08:12:39] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00001490","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212833590","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934178","data":"2794986","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115966","id_llamada_ult":"282115966","conferencia":null,"grabando":"SI","grabacion":"3212833590-282115966-20250924081210.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:39] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015978813171387) [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282115966) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: RETO VALIDACION: TRUE (282115966) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:39] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00001490","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:38","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:38","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3212833590","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934178","data":"2794986","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282115966","id_llamada_ult":"282115966","conferencia":null,"grabando":"SI","grabacion":"3212833590-282115966-20250924081210.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000013ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:39","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:39] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6292","BASE":"5803","IDCONTACTO":"141934182","DATA":"2772811"} [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115968) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115968) (2025-09-24 08:12:39) [2025-09-24 08:12:39] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6292 24-09-2025 08:12:40 [2025-09-24 08:12:40] production.INFO: [2025-09-24 08:12:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6292 [2025-09-24 08:12:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115968","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6292","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:11.297","CONEXION":"2025-09-24 08:12:32.320","FIN":"2025-09-24 08:12:38.520","DNIS":null,"ANI_TELEFONO":"3013532600","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3013532600-282115968-20250924081211.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3013532600|SIP\/CLARO_COLOMBIA-000013f1|1758715901.5105|16:Normal Clearing|17:Network|5||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-3400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21200-4-0-25000-1","DATA":"2772811","ISLA":"neotell_colombia"} [2025-09-24 08:12:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:12:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115968) (2025-09-24 08:12:40) [2025-09-24 08:12:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:12:41 [2025-09-24 08:12:41] production.INFO: [2025-09-24 08:12:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:12:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115971","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:11.303","CONEXION":"2025-09-24 08:12:21.887","FIN":"2025-09-24 08:12:39.067","DNIS":null,"ANI_TELEFONO":"3103693063","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3103693063-282115971-20250924081211.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3103693063|SIP\/CLARO_COLOMBIA-000013f4|1758715901.5108|16:Normal Clearing|16:PBX|29||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1040-580-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10540-3-0-25000-1-80","DATA":"2774053","ISLA":"neotell_colombia"} [2025-09-24 08:12:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017709732055664) [2025-09-24 08:12:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115971) (2025-09-24 08:12:41) [2025-09-24 08:12:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141934178","DATA":"2794986"} [2025-09-24 08:12:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282115966) (2025-09-24 08:12:43) [2025-09-24 08:12:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115966) (2025-09-24 08:12:43) [2025-09-24 08:12:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:43] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:12:43 [2025-09-24 08:12:43] production.INFO: [2025-09-24 08:12:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:43] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:12:43] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115966","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:10.293","CONEXION":"2025-09-24 08:12:32.807","FIN":"2025-09-24 08:12:39.223","DNIS":null,"ANI_TELEFONO":"3212833590","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3212833590-282115966-20250924081210.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3212833590|SIP\/CLARO_COLOMBIA-000013ee|1758715900.5102|16:Normal Clearing|17:Network|93||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-940-1640-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22700-7-0-25000-","DATA":"2794986","ISLA":"neotell_colombia"} [2025-09-24 08:12:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015709400177002) [2025-09-24 08:12:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115966) (2025-09-24 08:12:43) [2025-09-24 08:12:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:49] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:12:49 [2025-09-24 08:12:49] production.INFO: [2025-09-24 08:12:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:49] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:12:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:49] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:12:49 [2025-09-24 08:12:49] production.INFO: [2025-09-24 08:12:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:49] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:12:49] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116036","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:23.380","CONEXION":"2025-09-24 08:12:32.040","FIN":"2025-09-24 08:12:46.960","DNIS":null,"ANI_TELEFONO":"3153959250","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3153959250-282116036-20250924081223.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3153959250|SIP\/CLARO_COLOMBIA-0000143a|1758715913.5178|16:Normal Clearing|17:Network|57||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-500-500-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8520-3-0-25000-1-","DATA":"2793333","ISLA":"neotell_colombia"} [2025-09-24 08:12:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016541481018066) [2025-09-24 08:12:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116036) (2025-09-24 08:12:49) [2025-09-24 08:12:49] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:12:49] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 671 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:12:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115668","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:18.917","CONEXION":"2025-09-24 08:11:30.140","FIN":"2025-09-24 08:12:46.920","DNIS":null,"ANI_TELEFONO":"3158419906","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3158419906-282115668-20250924081118.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3158419906|SIP\/CLARO_COLOMBIA-000012af|1758715849.4783|16:Normal Clearing|17:Network|54||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-500-3100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11200-3-0-25000-","DATA":"2471149","ISLA":"neotell_colombia"} [2025-09-24 08:12:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018279552459717) [2025-09-24 08:12:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115668) (2025-09-24 08:12:49) [2025-09-24 08:12:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:51] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6248 24-09-2025 08:12:51 [2025-09-24 08:12:51] production.INFO: [2025-09-24 08:12:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:51] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6248 [2025-09-24 08:12:51] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282112970","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6248","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:03:21.447","CONEXION":"2025-09-24 08:03:43.363","FIN":"2025-09-24 08:12:49.180","DNIS":null,"ANI_TELEFONO":"3232403676","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3232403676-282112970-20250924080321.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3232403676|SIP\/CLARO_COLOMBIA-000007bc|1758715372.1980|16:Normal Clearing|16:PBX|78||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-1620-1760-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22100-6-0-25000-1-8","DATA":"2758784","ISLA":"neotell_colombia"} [2025-09-24 08:12:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016410350799561) [2025-09-24 08:12:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282112970) (2025-09-24 08:12:51) [2025-09-24 08:12:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:52 [2025-09-24 08:12:52] production.INFO: [2025-09-24 08:12:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018129348754883) [2025-09-24 08:12:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000014e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008738630","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934311","data":"2161562","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116116","id_llamada_ult":"282116116","conferencia":null,"grabando":"SI","grabacion":"3008738630-282116116-20250924081237.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000148d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018470287322998) [2025-09-24 08:12:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116116) (2025-09-24 08:12:52) [2025-09-24 08:12:52] production.INFO: RETO VALIDACION: TRUE (282116116) (2025-09-24 08:12:52) [2025-09-24 08:12:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:52] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000014e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008738630","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934311","data":"2161562","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116116","id_llamada_ult":"282116116","conferencia":null,"grabando":"SI","grabacion":"3008738630-282116116-20250924081237.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000148d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141934311","DATA":"2161562"} [2025-09-24 08:12:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116116) (2025-09-24 08:12:52) [2025-09-24 08:12:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116116) (2025-09-24 08:12:52) [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:12:55 [2025-09-24 08:12:55] production.INFO: [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:12:55] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115835","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:47.123","CONEXION":"2025-09-24 08:12:01.247","FIN":"2025-09-24 08:12:52.950","DNIS":null,"ANI_TELEFONO":"3024686492","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024686492-282115835-20250924081147.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024686492|SIP\/CLARO_COLOMBIA-0000135e|1758715877.4958|16:Normal Clearing|17:Network|90||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-300-1040-20-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14100-5-0-25000","DATA":"2080725","ISLA":"neotell_colombia"} [2025-09-24 08:12:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017428398132324) [2025-09-24 08:12:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115835) (2025-09-24 08:12:55) [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:12:55 [2025-09-24 08:12:55] production.INFO: [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:12:55] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116116","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:37.480","CONEXION":"2025-09-24 08:12:46.077","FIN":"2025-09-24 08:12:53.413","DNIS":null,"ANI_TELEFONO":"3008738630","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3008738630-282116116-20250924081237.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3008738630|SIP\/CLARO_COLOMBIA-0000148d|1758715928.5261|16:Normal Clearing|17:Network|49||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1040-2620-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8480-3-0-25000-","DATA":"2161562","ISLA":"neotell_colombia"} [2025-09-24 08:12:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016140937805176) [2025-09-24 08:12:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116116) (2025-09-24 08:12:55) [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:55 [2025-09-24 08:12:55] production.INFO: [2025-09-24 08:12:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:55] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:55] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017509460449219) [2025-09-24 08:12:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000014f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:54","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:54","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214534802","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934315","data":"2745491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116123","id_llamada_ult":"282116123","conferencia":null,"grabando":"SI","grabacion":"3214534802-282116123-20250924081238.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001495","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:55","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017578601837158) [2025-09-24 08:12:55] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116123) (2025-09-24 08:12:55) [2025-09-24 08:12:55] production.INFO: RETO VALIDACION: TRUE (282116123) (2025-09-24 08:12:55) [2025-09-24 08:12:55] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:55] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000014f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:54","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:54","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214534802","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934315","data":"2745491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116123","id_llamada_ult":"282116123","conferencia":null,"grabando":"SI","grabacion":"3214534802-282116123-20250924081238.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001495","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:55","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:55] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:56] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:56] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141934315","DATA":"2745491"} [2025-09-24 08:12:56] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116123) (2025-09-24 08:12:56) [2025-09-24 08:12:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116123) (2025-09-24 08:12:56) [2025-09-24 08:12:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:56] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:12:56 [2025-09-24 08:12:56] production.INFO: [2025-09-24 08:12:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:56] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:12:56] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:12:56] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115822","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:45.097","CONEXION":"2025-09-24 08:12:05.157","FIN":"2025-09-24 08:12:54.583","DNIS":null,"ANI_TELEFONO":"3128098327","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3128098327-282115822-20250924081145.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3128098327|SIP\/CLARO_COLOMBIA-00001351|1758715875.4945|16:Normal Clearing|16:PBX|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5080-4-0-1880-400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20240-5-0-25000-1-80","DATA":"2604229","ISLA":"neotell_colombia"} [2025-09-24 08:12:56] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017127990722656) [2025-09-24 08:12:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115822) (2025-09-24 08:12:56) [2025-09-24 08:12:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:57] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:57 [2025-09-24 08:12:57] production.INFO: [2025-09-24 08:12:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:57] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:57] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017111301422119) [2025-09-24 08:12:57] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00001500","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142541567","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934298","data":"2328670","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116105","id_llamada_ult":"282116105","conferencia":null,"grabando":"SI","grabacion":"3142541567-282116105-20250924081236.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001480","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:57] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018000602722168) [2025-09-24 08:12:57] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116105) (2025-09-24 08:12:57) [2025-09-24 08:12:57] production.INFO: RETO VALIDACION: TRUE (282116105) (2025-09-24 08:12:57) [2025-09-24 08:12:57] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:57] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-00001500","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142541567","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934298","data":"2328670","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116105","id_llamada_ult":"282116105","conferencia":null,"grabando":"SI","grabacion":"3142541567-282116105-20250924081236.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001480","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:57","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:57] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:57] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:57] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5803","IDCONTACTO":"141934298","DATA":"2328670"} [2025-09-24 08:12:57] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116105) (2025-09-24 08:12:57) [2025-09-24 08:12:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116105) (2025-09-24 08:12:57) [2025-09-24 08:12:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:59 [2025-09-24 08:12:59] production.INFO: [2025-09-24 08:12:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001762866973877) [2025-09-24 08:12:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00001514","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:57","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:57","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3004714253","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934357","data":"2711337","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116164","id_llamada_ult":"282116164","conferencia":null,"grabando":"SI","grabacion":"3004714253-282116164-20250924081244.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018000602722168) [2025-09-24 08:12:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116164) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: RETO VALIDACION: TRUE (282116164) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:59] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-00001514","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:57","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:57","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3004714253","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934357","data":"2711337","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116164","id_llamada_ult":"282116164","conferencia":null,"grabando":"SI","grabacion":"3004714253-282116164-20250924081244.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:12:59] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:12:59] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5803","IDCONTACTO":"141934357","DATA":"2711337"} [2025-09-24 08:12:59] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116164) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116164) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:12:59 [2025-09-24 08:12:59] production.INFO: [2025-09-24 08:12:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:12:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:12:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016779899597168) [2025-09-24 08:12:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00001515","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007320871","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934149","data":"2083485","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116084","id_llamada_ult":"282116084","conferencia":null,"grabando":"SI","grabacion":"3007320871-282116084-20250924081232.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000146b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016510486602783) [2025-09-24 08:12:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116084) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: RETO VALIDACION: TRUE (282116084) (2025-09-24 08:12:59) [2025-09-24 08:12:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:12:59] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00001515","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:12:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:12:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3007320871","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934149","data":"2083485","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116084","id_llamada_ult":"282116084","conferencia":null,"grabando":"SI","grabacion":"3007320871-282116084-20250924081232.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000146b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:12:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:12:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141934149","DATA":"2083485"} [2025-09-24 08:13:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116084) (2025-09-24 08:13:00) [2025-09-24 08:13:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116084) (2025-09-24 08:13:00) [2025-09-24 08:13:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:03] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:03 [2025-09-24 08:13:03] production.INFO: [2025-09-24 08:13:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:03] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:03] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018889904022217) [2025-09-24 08:13:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001522","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3117332107","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934386","data":"2717471","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116193","id_llamada_ult":"282116193","conferencia":null,"grabando":"SI","grabacion":"3117332107-282116193-20250924081249.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014db","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016741752624512) [2025-09-24 08:13:03] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116193) (2025-09-24 08:13:03) [2025-09-24 08:13:03] production.INFO: RETO VALIDACION: TRUE (282116193) (2025-09-24 08:13:03) [2025-09-24 08:13:03] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:03] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001522","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3117332107","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934386","data":"2717471","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116193","id_llamada_ult":"282116193","conferencia":null,"grabando":"SI","grabacion":"3117332107-282116193-20250924081249.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014db","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:03","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:03] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5803","IDCONTACTO":"141934386","DATA":"2717471"} [2025-09-24 08:13:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116193) (2025-09-24 08:13:04) [2025-09-24 08:13:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116193) (2025-09-24 08:13:04) [2025-09-24 08:13:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:05] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:05 [2025-09-24 08:13:05] production.INFO: [2025-09-24 08:13:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:05] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:05] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016651153564453) [2025-09-24 08:13:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001533","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103213234","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934389","data":"1972866","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116196","id_llamada_ult":"282116196","conferencia":null,"grabando":"SI","grabacion":"3103213234-282116196-20250924081250.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014de","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016410350799561) [2025-09-24 08:13:05] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116196) (2025-09-24 08:13:05) [2025-09-24 08:13:05] production.INFO: RETO VALIDACION: TRUE (282116196) (2025-09-24 08:13:05) [2025-09-24 08:13:05] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:05] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001533","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:04","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:04","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103213234","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934389","data":"1972866","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116196","id_llamada_ult":"282116196","conferencia":null,"grabando":"SI","grabacion":"3103213234-282116196-20250924081250.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014de","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:05","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:05] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5803","IDCONTACTO":"141934389","DATA":"1972866"} [2025-09-24 08:13:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116196) (2025-09-24 08:13:06) [2025-09-24 08:13:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116196) (2025-09-24 08:13:06) [2025-09-24 08:13:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:10] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:13:10 [2025-09-24 08:13:10] production.INFO: [2025-09-24 08:13:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:10] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:13:10] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116123","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:38.490","CONEXION":"2025-09-24 08:12:49.463","FIN":"2025-09-24 08:13:07.993","DNIS":null,"ANI_TELEFONO":"3214534802","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3214534802-282116123-20250924081238.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3214534802|SIP\/CLARO_COLOMBIA-00001495|1758715929.5269|16:Normal Clearing|17:Network|47||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-80-640-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10960-5-0-25000-1-","DATA":"2745491","ISLA":"neotell_colombia"} [2025-09-24 08:13:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016520023345947) [2025-09-24 08:13:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116123) (2025-09-24 08:13:10) [2025-09-24 08:13:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:13:11 [2025-09-24 08:13:11] production.INFO: [2025-09-24 08:13:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:13:11] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115744","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:32.007","CONEXION":"2025-09-24 08:11:54.573","FIN":"2025-09-24 08:13:08.933","DNIS":null,"ANI_TELEFONO":"3212934859","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3212934859-282115744-20250924081132.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3212934859|SIP\/CLARO_COLOMBIA-000012fe|1758715862.4862|16:Normal Clearing|17:Network|9||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-120-1080-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=22760-7-0-25000-1","DATA":"2415260","ISLA":"neotell_colombia"} [2025-09-24 08:13:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016858577728271) [2025-09-24 08:13:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115744) (2025-09-24 08:13:11) [2025-09-24 08:13:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:12] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:12 [2025-09-24 08:13:12] production.INFO: [2025-09-24 08:13:12] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:12] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:12] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015871524810791) [2025-09-24 08:13:12] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-0000156c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148004494","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934402","data":"2728859","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116211","id_llamada_ult":"282116211","conferencia":null,"grabando":"SI","grabacion":"3148004494-282116211-20250924081252.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:12] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016460418701172) [2025-09-24 08:13:12] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116211) (2025-09-24 08:13:12) [2025-09-24 08:13:12] production.INFO: RETO VALIDACION: TRUE (282116211) (2025-09-24 08:13:12) [2025-09-24 08:13:12] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:12] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-0000156c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:11","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:11","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148004494","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934402","data":"2728859","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116211","id_llamada_ult":"282116211","conferencia":null,"grabando":"SI","grabacion":"3148004494-282116211-20250924081252.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014ee","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:12","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:12] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5803","IDCONTACTO":"141934402","DATA":"2728859"} [2025-09-24 08:13:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116211) (2025-09-24 08:13:13) [2025-09-24 08:13:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116211) (2025-09-24 08:13:13) [2025-09-24 08:13:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:14] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:13:14 [2025-09-24 08:13:14] production.INFO: [2025-09-24 08:13:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:14] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:13:14] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116084","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:32.443","CONEXION":"2025-09-24 08:12:53.273","FIN":"2025-09-24 08:13:11.880","DNIS":null,"ANI_TELEFONO":"3007320871","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3007320871-282116084-20250924081232.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3007320871|SIP\/CLARO_COLOMBIA-0000146b|1758715923.5227|16:Normal Clearing|17:Network|68||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-20-2340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=21020-4-0-25000-1-","DATA":"2083485","ISLA":"neotell_colombia"} [2025-09-24 08:13:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015811920166016) [2025-09-24 08:13:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116084) (2025-09-24 08:13:14) [2025-09-24 08:13:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:14] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6642 24-09-2025 08:13:14 [2025-09-24 08:13:14] production.INFO: [2025-09-24 08:13:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:14] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6642 [2025-09-24 08:13:14] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116105","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6642","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:36.473","CONEXION":"2025-09-24 08:12:50.440","FIN":"2025-09-24 08:13:11.953","DNIS":null,"ANI_TELEFONO":"3142541567","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3142541567-282116105-20250924081236.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3142541567|SIP\/CLARO_COLOMBIA-00001480|1758715927.5248|16:Normal Clearing|16:PBX|7||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-580-1900-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13960-3-0-25000-1-800","DATA":"2328670","ISLA":"neotell_colombia"} [2025-09-24 08:13:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017890930175781) [2025-09-24 08:13:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116105) (2025-09-24 08:13:14) [2025-09-24 08:13:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:15 [2025-09-24 08:13:15] production.INFO: [2025-09-24 08:13:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016751289367676) [2025-09-24 08:13:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000157a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126747922","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934404","data":"2633575","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116209","id_llamada_ult":"282116209","conferencia":null,"grabando":"SI","grabacion":"3126747922-282116209-20250924081252.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014ec","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017850399017334) [2025-09-24 08:13:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116209) (2025-09-24 08:13:15) [2025-09-24 08:13:15] production.INFO: RETO VALIDACION: TRUE (282116209) (2025-09-24 08:13:15) [2025-09-24 08:13:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:15] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-0000157a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3126747922","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934404","data":"2633575","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116209","id_llamada_ult":"282116209","conferencia":null,"grabando":"SI","grabacion":"3126747922-282116209-20250924081252.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000014ec","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:15 [2025-09-24 08:13:15] production.INFO: [2025-09-24 08:13:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016758441925049) [2025-09-24 08:13:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:13:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116245) (2025-09-24 08:13:15) [2025-09-24 08:13:15] production.INFO: RETO VALIDACION: TRUE (282116245) (2025-09-24 08:13:15) [2025-09-24 08:13:15] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:15] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:15] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141934404","DATA":"2633575"} [2025-09-24 08:13:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116209) (2025-09-24 08:13:15) [2025-09-24 08:13:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116209) (2025-09-24 08:13:15) [2025-09-24 08:13:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934304","DATA":"2753755"} [2025-09-24 08:13:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116245) (2025-09-24 08:13:16) [2025-09-24 08:13:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:16) [2025-09-24 08:13:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:16 [2025-09-24 08:13:16] production.INFO: [2025-09-24 08:13:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016729831695557) [2025-09-24 08:13:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001585","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205744684","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934273","data":"2749889","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116238","id_llamada_ult":"282116238","conferencia":null,"grabando":"SI","grabacion":"3205744684-282116238-20250924081256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000150b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 08:13:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116238) (2025-09-24 08:13:16) [2025-09-24 08:13:16] production.INFO: RETO VALIDACION: TRUE (282116238) (2025-09-24 08:13:16) [2025-09-24 08:13:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:16] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-00001585","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205744684","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934273","data":"2749889","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116238","id_llamada_ult":"282116238","conferencia":null,"grabando":"SI","grabacion":"3205744684-282116238-20250924081256.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000150b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:16] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141934273","DATA":"2749889"} [2025-09-24 08:13:16] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116238) (2025-09-24 08:13:16) [2025-09-24 08:13:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116238) (2025-09-24 08:13:16) [2025-09-24 08:13:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:20 [2025-09-24 08:13:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:20] production.INFO: [2025-09-24 08:13:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:20] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:20 [2025-09-24 08:13:20] production.INFO: [2025-09-24 08:13:20] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:20] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018620491027832) [2025-09-24 08:13:20] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001471996307373) [2025-09-24 08:13:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:20] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018200874328613) [2025-09-24 08:13:20] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018398761749268) [2025-09-24 08:13:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116245) (2025-09-24 08:13:20) [2025-09-24 08:13:20] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116245) (2025-09-24 08:13:20) [2025-09-24 08:13:20] production.INFO: RETO VALIDACION: TRUE (282116245) (2025-09-24 08:13:20) [2025-09-24 08:13:20] production.INFO: RETO VALIDACION: TRUE (282116245) (2025-09-24 08:13:20) [2025-09-24 08:13:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:20] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:20] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:20] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:20","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:20] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:20] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934304","DATA":"2753755"} [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934304","DATA":"2753755"} [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:21 [2025-09-24 08:13:21] production.INFO: [2025-09-24 08:13:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017240047454834) [2025-09-24 08:13:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015909671783447) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: RETO VALIDACION: TRUE (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:21] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:21] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:21 [2025-09-24 08:13:21] production.INFO: [2025-09-24 08:13:21] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:21] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:21] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 08:13:21] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:21] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016970634460449) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: RETO VALIDACION: TRUE (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:21] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-0000157b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:14","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:13:14","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024650336","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934304","data":"2753755","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116245","id_llamada_ult":"282116245","conferencia":null,"grabando":"SI","grabacion":"3024650336-282116245-20250924081257.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001512","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:21","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:21] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:21] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:21] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934304","DATA":"2753755"} [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934304","DATA":"2753755"} [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:21] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:21) [2025-09-24 08:13:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:13:22 [2025-09-24 08:13:22] production.INFO: [2025-09-24 08:13:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:13:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116193","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:49.577","CONEXION":"2025-09-24 08:12:57.030","FIN":"2025-09-24 08:13:20.293","DNIS":null,"ANI_TELEFONO":"3117332107","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3117332107-282116193-20250924081249.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3117332107|SIP\/CLARO_COLOMBIA-000014db|1758715940.5339|16:Normal Clearing|16:PBX|26||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1000-3540-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7340-1-0-25000-1-80","DATA":"2717471","ISLA":"neotell_colombia"} [2025-09-24 08:13:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017030239105225) [2025-09-24 08:13:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116193) (2025-09-24 08:13:22) [2025-09-24 08:13:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:13:22 [2025-09-24 08:13:22] production.INFO: [2025-09-24 08:13:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:13:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:23 [2025-09-24 08:13:23] production.INFO: [2025-09-24 08:13:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016889572143555) [2025-09-24 08:13:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-000015a8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024736137","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934458","data":"2587786","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116292","id_llamada_ult":"282116292","conferencia":null,"grabando":"SI","grabacion":"3024736137-282116292-20250924081305.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001545","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016798973083496) [2025-09-24 08:13:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116292) (2025-09-24 08:13:23) [2025-09-24 08:13:23] production.INFO: RETO VALIDACION: TRUE (282116292) (2025-09-24 08:13:23) [2025-09-24 08:13:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:23] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-000015a8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024736137","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934458","data":"2587786","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116292","id_llamada_ult":"282116292","conferencia":null,"grabando":"SI","grabacion":"3024736137-282116292-20250924081305.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001545","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:23] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116245","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:57.620","CONEXION":"2025-09-24 08:13:09.300","FIN":"2025-09-24 08:13:20.770","DNIS":null,"ANI_TELEFONO":"3024650336","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024650336-282116245-20250924081257.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024650336|SIP\/CLARO_COLOMBIA-00001512|1758715948.5394|16:Normal Clearing|17:Network|97||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-480-640-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11660-4-0-25000-1-","DATA":"2753755","ISLA":"neotell_colombia"} [2025-09-24 08:13:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016779899597168) [2025-09-24 08:13:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116245) (2025-09-24 08:13:23) [2025-09-24 08:13:23] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758719603) or (`reserved_at` <= 1758719513)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758719603) or (`reserved_at` <= 1758719513)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:13:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5803","IDCONTACTO":"141934458","DATA":"2587786"} [2025-09-24 08:13:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116292) (2025-09-24 08:13:23) [2025-09-24 08:13:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116292) (2025-09-24 08:13:23) [2025-09-24 08:13:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:25] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:25 [2025-09-24 08:13:25] production.INFO: [2025-09-24 08:13:25] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:25] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:25] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018379688262939) [2025-09-24 08:13:25] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-000015b4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217157787","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934485","data":"2668502","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116318","id_llamada_ult":"282116318","conferencia":null,"grabando":"SI","grabacion":"3217157787-282116318-20250924081309.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000155f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:25] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018579959869385) [2025-09-24 08:13:25] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116318) (2025-09-24 08:13:25) [2025-09-24 08:13:25] production.INFO: RETO VALIDACION: TRUE (282116318) (2025-09-24 08:13:25) [2025-09-24 08:13:25] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:25] production.INFO: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-000015b4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:23","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:23","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217157787","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934485","data":"2668502","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116318","id_llamada_ult":"282116318","conferencia":null,"grabando":"SI","grabacion":"3217157787-282116318-20250924081309.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000155f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:25","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:25] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:25] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:25] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6522","BASE":"5803","IDCONTACTO":"141934485","DATA":"2668502"} [2025-09-24 08:13:25] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116318) (2025-09-24 08:13:25) [2025-09-24 08:13:25] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116318) (2025-09-24 08:13:25) [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:13:26 [2025-09-24 08:13:26] production.INFO: [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:26 [2025-09-24 08:13:26] production.INFO: [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:26] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019469261169434) [2025-09-24 08:13:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000015bb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3145758731","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934473","data":"2689738","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116303","id_llamada_ult":"282116303","conferencia":null,"grabando":"SI","grabacion":"3145758731-282116303-20250924081307.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001550","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017220973968506) [2025-09-24 08:13:26] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116303) (2025-09-24 08:13:26) [2025-09-24 08:13:26] production.INFO: RETO VALIDACION: TRUE (282116303) (2025-09-24 08:13:26) [2025-09-24 08:13:26] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:26] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000015bb","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3145758731","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934473","data":"2689738","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116303","id_llamada_ult":"282116303","conferencia":null,"grabando":"SI","grabacion":"3145758731-282116303-20250924081307.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001550","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:26] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:26] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116211","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:52.593","CONEXION":"2025-09-24 08:13:06.080","FIN":"2025-09-24 08:13:23.963","DNIS":null,"ANI_TELEFONO":"3148004494","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3148004494-282116211-20250924081252.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3148004494|SIP\/CLARO_COLOMBIA-000014ee|1758715943.5358|16:Normal Clearing|17:Network|63||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-0-0-180-1060-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13460-5-0-25000-","DATA":"2728859","ISLA":"neotell_colombia"} [2025-09-24 08:13:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017490386962891) [2025-09-24 08:13:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116211) (2025-09-24 08:13:26) [2025-09-24 08:13:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:13:26 [2025-09-24 08:13:26] production.INFO: [2025-09-24 08:13:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:26] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:13:26] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5803","IDCONTACTO":"141934473","DATA":"2689738"} [2025-09-24 08:13:26] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116303) (2025-09-24 08:13:26) [2025-09-24 08:13:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116303) (2025-09-24 08:13:26) [2025-09-24 08:13:26] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116164","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:44.530","CONEXION":"2025-09-24 08:12:52.800","FIN":"2025-09-24 08:13:24.510","DNIS":null,"ANI_TELEFONO":"3004714253","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3004714253-282116164-20250924081244.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3004714253|SIP\/CLARO_COLOMBIA-000014be|1758715935.5310|16:Normal Clearing|17:Network|67||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-640-2240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8140-3-0-25000-1","DATA":"2711337","ISLA":"neotell_colombia"} [2025-09-24 08:13:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016400814056396) [2025-09-24 08:13:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116164) (2025-09-24 08:13:26) [2025-09-24 08:13:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:28 [2025-09-24 08:13:28] production.INFO: [2025-09-24 08:13:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018601417541504) [2025-09-24 08:13:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-000015c4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3016183580","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934513","data":"2651169","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116345","id_llamada_ult":"282116345","conferencia":null,"grabando":"SI","grabacion":"3016183580-282116345-20250924081314.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000157c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015878677368164) [2025-09-24 08:13:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116345) (2025-09-24 08:13:28) [2025-09-24 08:13:28] production.INFO: RETO VALIDACION: TRUE (282116345) (2025-09-24 08:13:28) [2025-09-24 08:13:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:28] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-000015c4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3016183580","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934513","data":"2651169","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116345","id_llamada_ult":"282116345","conferencia":null,"grabando":"SI","grabacion":"3016183580-282116345-20250924081314.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000157c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5803","IDCONTACTO":"141934513","DATA":"2651169"} [2025-09-24 08:13:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116345) (2025-09-24 08:13:28) [2025-09-24 08:13:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116345) (2025-09-24 08:13:28) [2025-09-24 08:13:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:13:31 [2025-09-24 08:13:31] production.INFO: [2025-09-24 08:13:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:13:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116209","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:52.593","CONEXION":"2025-09-24 08:13:08.970","FIN":"2025-09-24 08:13:29.193","DNIS":null,"ANI_TELEFONO":"3126747922","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3126747922-282116209-20250924081252.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3126747922|SIP\/CLARO_COLOMBIA-000014ec|1758715943.5356|16:Normal Clearing|17:Network|46||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-740-3100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16460-5-0-25000-","DATA":"2633575","ISLA":"neotell_colombia"} [2025-09-24 08:13:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017240047454834) [2025-09-24 08:13:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116209) (2025-09-24 08:13:31) [2025-09-24 08:13:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:33] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:13:33 [2025-09-24 08:13:33] production.INFO: [2025-09-24 08:13:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:33] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:13:34] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116303","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:07.703","CONEXION":"2025-09-24 08:13:19.550","FIN":"2025-09-24 08:13:31.673","DNIS":null,"ANI_TELEFONO":"3145758731","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3145758731-282116303-20250924081307.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3145758731|SIP\/CLARO_COLOMBIA-00001550|1758715958.5456|16:Normal Clearing|17:Network|29||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1120-80-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11820-4-0-25000-1","DATA":"2689738","ISLA":"neotell_colombia"} [2025-09-24 08:13:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0020020008087158) [2025-09-24 08:13:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116303) (2025-09-24 08:13:34) [2025-09-24 08:13:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:13:35 [2025-09-24 08:13:35] production.INFO: [2025-09-24 08:13:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:13:37] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116196","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:50.577","CONEXION":"2025-09-24 08:12:59.403","FIN":"2025-09-24 08:13:32.897","DNIS":null,"ANI_TELEFONO":"3103213234","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3103213234-282116196-20250924081250.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3103213234|SIP\/CLARO_COLOMBIA-000014de|1758715941.5342|16:Normal Clearing|17:Network|30||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1080-760-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8720-4-0-25000-1","DATA":"1972866","ISLA":"neotell_colombia"} [2025-09-24 08:13:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019321441650391) [2025-09-24 08:13:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116196) (2025-09-24 08:13:37) [2025-09-24 08:13:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:38] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:38 [2025-09-24 08:13:38] production.INFO: [2025-09-24 08:13:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:38] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:38] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017211437225342) [2025-09-24 08:13:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00001606","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214674170","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934542","data":"2622523","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116372","id_llamada_ult":"282116372","conferencia":null,"grabando":"SI","grabacion":"3214674170-282116372-20250924081318.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001599","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017321109771729) [2025-09-24 08:13:38] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116372) (2025-09-24 08:13:38) [2025-09-24 08:13:38] production.INFO: RETO VALIDACION: TRUE (282116372) (2025-09-24 08:13:38) [2025-09-24 08:13:38] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:38] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-00001606","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:37","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:37","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3214674170","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934542","data":"2622523","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116372","id_llamada_ult":"282116372","conferencia":null,"grabando":"SI","grabacion":"3214674170-282116372-20250924081318.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001599","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:38","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:38] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:38] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:39] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141934542","DATA":"2622523"} [2025-09-24 08:13:39] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116372) (2025-09-24 08:13:39) [2025-09-24 08:13:39] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116372) (2025-09-24 08:13:39) [2025-09-24 08:13:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:13:41 [2025-09-24 08:13:41] production.INFO: [2025-09-24 08:13:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:13:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116292","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:05.687","CONEXION":"2025-09-24 08:13:16.677","FIN":"2025-09-24 08:13:39.213","DNIS":null,"ANI_TELEFONO":"3024736137","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024736137-282116292-20250924081305.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024736137|SIP\/CLARO_COLOMBIA-00001545|1758715956.5445|16:Normal Clearing|17:Network|92||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1360-1400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10940-4-0-25000","DATA":"2587786","ISLA":"neotell_colombia"} [2025-09-24 08:13:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001629114151001) [2025-09-24 08:13:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116292) (2025-09-24 08:13:41) [2025-09-24 08:13:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:43] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:43 [2025-09-24 08:13:43] production.INFO: [2025-09-24 08:13:43] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:43] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:43] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001629114151001) [2025-09-24 08:13:43] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001620","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:42","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:42","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3197974469","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934568","data":"2484346","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116401","id_llamada_ult":"282116401","conferencia":null,"grabando":"SI","grabacion":"3197974469-282116401-20250924081323.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015b8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:43","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:43] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016059875488281) [2025-09-24 08:13:43] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116401) (2025-09-24 08:13:43) [2025-09-24 08:13:43] production.INFO: RETO VALIDACION: TRUE (282116401) (2025-09-24 08:13:43) [2025-09-24 08:13:43] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:43] production.INFO: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001620","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:42","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:42","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3197974469","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934568","data":"2484346","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116401","id_llamada_ult":"282116401","conferencia":null,"grabando":"SI","grabacion":"3197974469-282116401-20250924081323.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015b8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:43","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:43] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:43] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6175","BASE":"5803","IDCONTACTO":"141934568","DATA":"2484346"} [2025-09-24 08:13:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116401) (2025-09-24 08:13:43) [2025-09-24 08:13:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116401) (2025-09-24 08:13:43) [2025-09-24 08:13:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:44] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:44 [2025-09-24 08:13:44] production.INFO: [2025-09-24 08:13:44] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:44] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:44] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017969608306885) [2025-09-24 08:13:44] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00001627","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024710096","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934563","data":"2516732","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116394","id_llamada_ult":"282116394","conferencia":null,"grabando":"SI","grabacion":"3024710096-282116394-20250924081322.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015b0","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:44] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017960071563721) [2025-09-24 08:13:44] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116394) (2025-09-24 08:13:44) [2025-09-24 08:13:44] production.INFO: RETO VALIDACION: TRUE (282116394) (2025-09-24 08:13:44) [2025-09-24 08:13:44] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:44] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-00001627","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3024710096","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934563","data":"2516732","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116394","id_llamada_ult":"282116394","conferencia":null,"grabando":"SI","grabacion":"3024710096-282116394-20250924081322.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015b0","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:44","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:44] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:45] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5803","IDCONTACTO":"141934563","DATA":"2516732"} [2025-09-24 08:13:45] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116394) (2025-09-24 08:13:45) [2025-09-24 08:13:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116394) (2025-09-24 08:13:45) [2025-09-24 08:13:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:45] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6522 24-09-2025 08:13:45 [2025-09-24 08:13:45] production.INFO: [2025-09-24 08:13:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:45] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6522 [2025-09-24 08:13:45] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116318","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6522","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:09.713","CONEXION":"2025-09-24 08:13:18.407","FIN":"2025-09-24 08:13:43.203","DNIS":null,"ANI_TELEFONO":"3217157787","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3217157787-282116318-20250924081309.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3217157787|SIP\/CLARO_COLOMBIA-0000155f|1758715960.5471|16:Normal Clearing|16:PBX|39||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-880-2140-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8560-4-0-25000-1-800","DATA":"2668502","ISLA":"neotell_colombia"} [2025-09-24 08:13:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017809867858887) [2025-09-24 08:13:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116318) (2025-09-24 08:13:45) [2025-09-24 08:13:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:48] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:13:48 [2025-09-24 08:13:48] production.INFO: [2025-09-24 08:13:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:48] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:13:49] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116345","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:14.743","CONEXION":"2025-09-24 08:13:21.413","FIN":"2025-09-24 08:13:46.633","DNIS":null,"ANI_TELEFONO":"3016183580","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3016183580-282116345-20250924081314.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3016183580|SIP\/CLARO_COLOMBIA-0000157c|1758715965.5500|16:Normal Clearing|16:PBX|31||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-280-1100-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6560-2-0-25000-1-800","DATA":"2651169","ISLA":"neotell_colombia"} [2025-09-24 08:13:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017890930175781) [2025-09-24 08:13:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116345) (2025-09-24 08:13:49) [2025-09-24 08:13:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:50] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:50 [2025-09-24 08:13:50] production.INFO: [2025-09-24 08:13:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:50] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:50] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017449855804443) [2025-09-24 08:13:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000164e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3003377010","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934613","data":"2054224","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116475","id_llamada_ult":"282116475","conferencia":null,"grabando":"SI","grabacion":"3003377010-282116475-20250924081336.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001604","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021109580993652) [2025-09-24 08:13:50] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116475) (2025-09-24 08:13:50) [2025-09-24 08:13:50] production.INFO: RETO VALIDACION: TRUE (282116475) (2025-09-24 08:13:50) [2025-09-24 08:13:50] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:50] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000164e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3003377010","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934613","data":"2054224","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116475","id_llamada_ult":"282116475","conferencia":null,"grabando":"SI","grabacion":"3003377010-282116475-20250924081336.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001604","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:50] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:51] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5803","IDCONTACTO":"141934613","DATA":"2054224"} [2025-09-24 08:13:51] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116475) (2025-09-24 08:13:51) [2025-09-24 08:13:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116475) (2025-09-24 08:13:51) [2025-09-24 08:13:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6175 24-09-2025 08:13:52 [2025-09-24 08:13:52] production.INFO: [2025-09-24 08:13:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6175 [2025-09-24 08:13:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116401","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6175","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:23.807","CONEXION":"2025-09-24 08:13:36.263","FIN":"2025-09-24 08:13:50.047","DNIS":null,"ANI_TELEFONO":"3197974469","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3197974469-282116401-20250924081323.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3197974469|SIP\/CLARO_COLOMBIA-000015b8|1758715974.5560|16:Normal Clearing|17:Network|95||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-5-0-1260-200-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12460-4-0-25000-","DATA":"2484346","ISLA":"neotell_colombia"} [2025-09-24 08:13:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017440319061279) [2025-09-24 08:13:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116401) (2025-09-24 08:13:52) [2025-09-24 08:13:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:52 [2025-09-24 08:13:52] production.INFO: [2025-09-24 08:13:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017261505126953) [2025-09-24 08:13:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00001660","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002324196","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934601","data":"2324795","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116466","id_llamada_ult":"282116466","conferencia":null,"grabando":"SI","grabacion":"3002324196-282116466-20250924081334.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015fb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020639896392822) [2025-09-24 08:13:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116466) (2025-09-24 08:13:52) [2025-09-24 08:13:52] production.INFO: RETO VALIDACION: TRUE (282116466) (2025-09-24 08:13:52) [2025-09-24 08:13:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:52] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-00001660","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:51","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:51","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002324196","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934601","data":"2324795","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116466","id_llamada_ult":"282116466","conferencia":null,"grabando":"SI","grabacion":"3002324196-282116466-20250924081334.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000015fb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:53] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6641 24-09-2025 08:13:53 [2025-09-24 08:13:53] production.INFO: [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6641 [2025-09-24 08:13:53] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5803","IDCONTACTO":"141934601","DATA":"2324795"} [2025-09-24 08:13:53] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116466) (2025-09-24 08:13:53) [2025-09-24 08:13:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116466) (2025-09-24 08:13:53) [2025-09-24 08:13:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116475","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6641","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:36.893","CONEXION":"2025-09-24 08:13:43.757","FIN":"2025-09-24 08:13:50.883","DNIS":null,"ANI_TELEFONO":"3003377010","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3003377010-282116475-20250924081336.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3003377010|SIP\/CLARO_COLOMBIA-00001604|1758715987.5636|16:Normal Clearing|17:Network|48||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1220-500-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6720-2-0-25000-1","DATA":"2054224","ISLA":"neotell_colombia"} [2025-09-24 08:13:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016770362854004) [2025-09-24 08:13:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116475) (2025-09-24 08:13:53) [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:13:53 [2025-09-24 08:13:53] production.INFO: [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6475 24-09-2025 08:13:53 [2025-09-24 08:13:53] production.INFO: [2025-09-24 08:13:53] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:53] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6475 [2025-09-24 08:13:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116372","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:18.777","CONEXION":"2025-09-24 08:13:32.093","FIN":"2025-09-24 08:13:51.423","DNIS":null,"ANI_TELEFONO":"3214674170","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3214674170-282116372-20250924081318.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3214674170|SIP\/CLARO_COLOMBIA-00001599|1758715969.5529|16:Normal Clearing|17:Network|49||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-520-3120-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13300-4-0-25000-","DATA":"2622523","ISLA":"neotell_colombia"} [2025-09-24 08:13:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015149116516113) [2025-09-24 08:13:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116372) (2025-09-24 08:13:53) [2025-09-24 08:13:53] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:53] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116238","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6475","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:12:56.613","CONEXION":"2025-09-24 08:13:10.043","FIN":"2025-09-24 08:13:51.460","DNIS":null,"ANI_TELEFONO":"3205744684","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3205744684-282116238-20250924081256.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3205744684|SIP\/CLARO_COLOMBIA-0000150b|1758715947.5387|16:Normal Clearing|17:Network|87||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-160-580-20-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13400-5-0-25000-1","DATA":"2749889","ISLA":"neotell_colombia"} [2025-09-24 08:13:53] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016489028930664) [2025-09-24 08:13:53] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116238) (2025-09-24 08:13:53) [2025-09-24 08:13:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:58] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:13:58 [2025-09-24 08:13:58] production.INFO: [2025-09-24 08:13:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:58] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:13:58] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017809867858887) [2025-09-24 08:13:58] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:58","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:58] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0026609897613525) [2025-09-24 08:13:58] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282111330) (2025-09-24 08:13:58) [2025-09-24 08:13:58] production.INFO: RETO VALIDACION: TRUE (282111330) (2025-09-24 08:13:58) [2025-09-24 08:13:58] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:13:58] production.INFO: {"usuario":"6150","device":"SIP\/Daniel.avila","ip":"192.168.10.78","port":"56912","status":"OK","id_agente_neotell":"6150","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:56","inicio_login_campania":"24\/09\/2025 07:58:56","channel":"SIP\/Daniel.avila-000001b6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 07:59:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:56","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3184184439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5796","id_contacto":"141571411","data":"2796782","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282111330","id_llamada_ult":"282111330","conferencia":null,"grabando":"SI","grabacion":"3184184439-282111330-20250924075838.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00000121","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:13:58","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:13:58] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:13:58] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:13:58] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6150","BASE":"5796","IDCONTACTO":"141571411","DATA":"2796782"} [2025-09-24 08:13:58] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282111330) (2025-09-24 08:13:58) [2025-09-24 08:13:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282111330) (2025-09-24 08:13:58) [2025-09-24 08:13:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:59] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:13:59 [2025-09-24 08:13:59] production.INFO: [2025-09-24 08:13:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:13:59] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:13:59] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:13:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116466","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:34.880","CONEXION":"2025-09-24 08:13:46.597","FIN":"2025-09-24 08:13:56.873","DNIS":null,"ANI_TELEFONO":"3002324196","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3002324196-282116466-20250924081334.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3002324196|SIP\/CLARO_COLOMBIA-000015fb|1758715985.5627|16:Normal Clearing|17:Network|96||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1460-400-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11700-3-0-25000-","DATA":"2324795","ISLA":"neotell_colombia"} [2025-09-24 08:13:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016500949859619) [2025-09-24 08:13:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116466) (2025-09-24 08:13:59) [2025-09-24 08:14:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:00 [2025-09-24 08:14:00] production.INFO: [2025-09-24 08:14:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017280578613281) [2025-09-24 08:14:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-00001689","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205584466","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934673","data":"2582673","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116546","id_llamada_ult":"282116546","conferencia":null,"grabando":"SI","grabacion":"3205584466-282116546-20250924081348.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000164f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015881061553955) [2025-09-24 08:14:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116546) (2025-09-24 08:14:00) [2025-09-24 08:14:00] production.INFO: RETO VALIDACION: TRUE (282116546) (2025-09-24 08:14:00) [2025-09-24 08:14:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:00] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-00001689","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:13:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:13:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205584466","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934673","data":"2582673","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116546","id_llamada_ult":"282116546","conferencia":null,"grabando":"SI","grabacion":"3205584466-282116546-20250924081348.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000164f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5803","IDCONTACTO":"141934673","DATA":"2582673"} [2025-09-24 08:14:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116546) (2025-09-24 08:14:01) [2025-09-24 08:14:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116546) (2025-09-24 08:14:01) [2025-09-24 08:14:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:01 [2025-09-24 08:14:01] production.INFO: [2025-09-24 08:14:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020151138305664) [2025-09-24 08:14:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-0000168a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3022699614","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934637","data":"2618644","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116499","id_llamada_ult":"282116499","conferencia":null,"grabando":"SI","grabacion":"3022699614-282116499-20250924081340.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000161d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:14:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116499) (2025-09-24 08:14:01) [2025-09-24 08:14:01] production.INFO: RETO VALIDACION: TRUE (282116499) (2025-09-24 08:14:01) [2025-09-24 08:14:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:01] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-0000168a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3022699614","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934637","data":"2618644","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116499","id_llamada_ult":"282116499","conferencia":null,"grabando":"SI","grabacion":"3022699614-282116499-20250924081340.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000161d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5803","IDCONTACTO":"141934637","DATA":"2618644"} [2025-09-24 08:14:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116499) (2025-09-24 08:14:01) [2025-09-24 08:14:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116499) (2025-09-24 08:14:01) [2025-09-24 08:14:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:02 [2025-09-24 08:14:02] production.INFO: [2025-09-24 08:14:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015828609466553) [2025-09-24 08:14:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-0000168f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136912933","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934650","data":"2597269","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116511","id_llamada_ult":"282116511","conferencia":null,"grabando":"SI","grabacion":"3136912933-282116511-20250924081342.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000162b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015959739685059) [2025-09-24 08:14:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116511) (2025-09-24 08:14:02) [2025-09-24 08:14:02] production.INFO: RETO VALIDACION: TRUE (282116511) (2025-09-24 08:14:02) [2025-09-24 08:14:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:02] production.INFO: {"usuario":"6628","device":"SIP\/Jessica.gonzalez","ip":"192.168.10.59","port":"51406","status":"OK","id_agente_neotell":"6628","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:50:19","inicio_login_campania":"24\/09\/2025 07:59:42","channel":"SIP\/Jessica.gonzalez-0000168f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3136912933","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934650","data":"2597269","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116511","id_llamada_ult":"282116511","conferencia":null,"grabando":"SI","grabacion":"3136912933-282116511-20250924081342.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000162b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:02 [2025-09-24 08:14:02] production.INFO: [2025-09-24 08:14:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016458034515381) [2025-09-24 08:14:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016429424285889) [2025-09-24 08:14:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:02) [2025-09-24 08:14:02] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:02) [2025-09-24 08:14:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:02] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6628","BASE":"5803","IDCONTACTO":"141934650","DATA":"2597269"} [2025-09-24 08:14:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116511) (2025-09-24 08:14:03) [2025-09-24 08:14:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116511) (2025-09-24 08:14:03) [2025-09-24 08:14:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:03) [2025-09-24 08:14:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:03) [2025-09-24 08:14:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:03] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6478 24-09-2025 08:14:03 [2025-09-24 08:14:03] production.INFO: [2025-09-24 08:14:03] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:03] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6478 [2025-09-24 08:14:03] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:03] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116546","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6478","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:48.977","CONEXION":"2025-09-24 08:13:54.280","FIN":"2025-09-24 08:14:00.750","DNIS":null,"ANI_TELEFONO":"3205584466","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3205584466-282116546-20250924081348.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3205584466|SIP\/CLARO_COLOMBIA-0000164f|1758715999.5711|16:Normal Clearing|17:Network|65||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-140-820-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5180-2-0-25000-1-","DATA":"2582673","ISLA":"neotell_colombia"} [2025-09-24 08:14:03] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017430782318115) [2025-09-24 08:14:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116546) (2025-09-24 08:14:03) [2025-09-24 08:14:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:14:04 [2025-09-24 08:14:04] production.INFO: [2025-09-24 08:14:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:14:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116394","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:22.800","CONEXION":"2025-09-24 08:13:38.023","FIN":"2025-09-24 08:14:01.887","DNIS":null,"ANI_TELEFONO":"3024710096","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3024710096-282116394-20250924081322.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3024710096|SIP\/CLARO_COLOMBIA-000015b0|1758715973.5552|16:Normal Clearing|16:PBX|33||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-3240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15320-3-0-25000-1-80","DATA":"2516732","ISLA":"neotell_colombia"} [2025-09-24 08:14:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017118453979492) [2025-09-24 08:14:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116394) (2025-09-24 08:14:04) [2025-09-24 08:14:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:06 [2025-09-24 08:14:06] production.INFO: [2025-09-24 08:14:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018548965454102) [2025-09-24 08:14:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016388893127441) [2025-09-24 08:14:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:06] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:06] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:06 [2025-09-24 08:14:06] production.INFO: [2025-09-24 08:14:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017590522766113) [2025-09-24 08:14:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016219615936279) [2025-09-24 08:14:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:06] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:06] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:06] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:06] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:06] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:06] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:06) [2025-09-24 08:14:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:07 [2025-09-24 08:14:07] production.INFO: [2025-09-24 08:14:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017409324645996) [2025-09-24 08:14:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-000016b4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137108489","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934677","data":"2598898","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116550","id_llamada_ult":"282116550","conferencia":null,"grabando":"SI","grabacion":"3137108489-282116550-20250924081349.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001653","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016520023345947) [2025-09-24 08:14:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116550) (2025-09-24 08:14:07) [2025-09-24 08:14:07] production.INFO: RETO VALIDACION: TRUE (282116550) (2025-09-24 08:14:07) [2025-09-24 08:14:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:07] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-000016b4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:05","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:05","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137108489","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934677","data":"2598898","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116550","id_llamada_ult":"282116550","conferencia":null,"grabando":"SI","grabacion":"3137108489-282116550-20250924081349.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001653","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:07) [2025-09-24 08:14:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:07) [2025-09-24 08:14:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141934677","DATA":"2598898"} [2025-09-24 08:14:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116550) (2025-09-24 08:14:07) [2025-09-24 08:14:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116550) (2025-09-24 08:14:07) [2025-09-24 08:14:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:09] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:14:09 [2025-09-24 08:14:09] production.INFO: [2025-09-24 08:14:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:09] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:14:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116550","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:49.983","CONEXION":"2025-09-24 08:14:00.527","FIN":"2025-09-24 08:14:06.927","DNIS":null,"ANI_TELEFONO":"3137108489","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3137108489-282116550-20250924081349.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3137108489|SIP\/CLARO_COLOMBIA-00001653|1758716000.5715|16:Normal Clearing|17:Network|8||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1100-1220-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10500-4-0-25000-","DATA":"2598898","ISLA":"neotell_colombia"} [2025-09-24 08:14:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016710758209229) [2025-09-24 08:14:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116550) (2025-09-24 08:14:09) [2025-09-24 08:14:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:10 [2025-09-24 08:14:10] production.INFO: [2025-09-24 08:14:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015959739685059) [2025-09-24 08:14:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-000016c1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148161393","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934701","data":"1974592","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116570","id_llamada_ult":"282116570","conferencia":null,"grabando":"SI","grabacion":"3148161393-282116570-20250924081353.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001668","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015459060668945) [2025-09-24 08:14:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116570) (2025-09-24 08:14:10) [2025-09-24 08:14:10] production.INFO: RETO VALIDACION: TRUE (282116570) (2025-09-24 08:14:10) [2025-09-24 08:14:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:10] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-000016c1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:09","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:09","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148161393","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934701","data":"1974592","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116570","id_llamada_ult":"282116570","conferencia":null,"grabando":"SI","grabacion":"3148161393-282116570-20250924081353.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001668","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:10] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:10 [2025-09-24 08:14:10] production.INFO: [2025-09-24 08:14:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:10] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:10] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018470287322998) [2025-09-24 08:14:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018792152404785) [2025-09-24 08:14:10] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:10) [2025-09-24 08:14:10] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:10) [2025-09-24 08:14:10] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:10] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:10","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:10] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:11] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:14:11] production.ERROR: Datos enviados: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141934701","DATA":"1974592"} [2025-09-24 08:14:11] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6629&BASE=5803&IDCONTACTO=141934701&DATA=1974592 [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116570) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116570) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:11 [2025-09-24 08:14:11] production.INFO: [2025-09-24 08:14:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016579627990723) [2025-09-24 08:14:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015959739685059) [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:11] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:11 [2025-09-24 08:14:11] production.INFO: [2025-09-24 08:14:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016591548919678) [2025-09-24 08:14:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017311573028564) [2025-09-24 08:14:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:11) [2025-09-24 08:14:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:11] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:13 [2025-09-24 08:14:13] production.INFO: [2025-09-24 08:14:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018420219421387) [2025-09-24 08:14:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:13 [2025-09-24 08:14:13] production.INFO: [2025-09-24 08:14:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015430450439453) [2025-09-24 08:14:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017650127410889) [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:13] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001755952835083) [2025-09-24 08:14:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:13) [2025-09-24 08:14:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:13] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:14 [2025-09-24 08:14:14] production.INFO: [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016820430755615) [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:14 [2025-09-24 08:14:14] production.INFO: [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0013489723205566) [2025-09-24 08:14:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015969276428223) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014028549194336) [2025-09-24 08:14:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:14] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:14] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:14] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:14 [2025-09-24 08:14:14] production.INFO: [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017790794372559) [2025-09-24 08:14:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016400814056396) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:14] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:14 [2025-09-24 08:14:14] production.INFO: [2025-09-24 08:14:14] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:14] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:14] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015859603881836) [2025-09-24 08:14:14] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017859935760498) [2025-09-24 08:14:14] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: RETO VALIDACION: TRUE (282116492) (2025-09-24 08:14:14) [2025-09-24 08:14:14] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:14] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001690","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:01","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3135346115","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116492","id_llamada_ult":"282116492","conferencia":null,"grabando":"SI","grabacion":"3135346115-282116492-20250924081339.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001616","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:14","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:14] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:15] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141934632","DATA":"2602140"} [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116492) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016500949859619) [2025-09-24 08:14:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":null,"sub_estado":null,"sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"0","campania_ult":"27","cola":"0","cola_ult":"200027","dnis":null,"ani":null,"telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"OriginateExt","origen_llamada":null,"origen_llamada_ult":"NO PROCESADO","direccion":null,"direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"0","id_llamada_ult":"282116492","conferencia":null,"grabando":"NO","grabacion":null,"telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":null,"task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017611980438232) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015811920166016) [2025-09-24 08:14:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":null,"sub_estado":null,"sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"0","campania_ult":"27","cola":"0","cola_ult":"200027","dnis":null,"ani":null,"telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"OriginateExt","origen_llamada":null,"origen_llamada_ult":"NO PROCESADO","direccion":null,"direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"0","id_llamada_ult":"282116492","conferencia":null,"grabando":"NO","grabacion":null,"telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":null,"task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018811225891113) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016388893127441) [2025-09-24 08:14:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":null,"sub_estado":null,"sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"0","campania_ult":"27","cola":"0","cola_ult":"200027","dnis":null,"ani":null,"telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"OriginateExt","origen_llamada":null,"origen_llamada_ult":"NO PROCESADO","direccion":null,"direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"0","id_llamada_ult":"282116492","conferencia":null,"grabando":"NO","grabacion":null,"telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":null,"task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001788854598999) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015561580657959) [2025-09-24 08:14:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":null,"sub_estado":null,"sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"0","campania_ult":"27","cola":"0","cola_ult":"200027","dnis":null,"ani":null,"telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"OriginateExt","origen_llamada":null,"origen_llamada_ult":"NO PROCESADO","direccion":null,"direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"0","id_llamada_ult":"282116492","conferencia":null,"grabando":"NO","grabacion":null,"telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":null,"task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016422271728516) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:15 [2025-09-24 08:14:15] production.INFO: [2025-09-24 08:14:15] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:15] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:15] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018432140350342) [2025-09-24 08:14:15] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":null,"sub_estado":null,"sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:01","id_campania":"0","campania_ult":"27","cola":"0","cola_ult":"200027","dnis":null,"ani":null,"telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"OriginateExt","origen_llamada":null,"origen_llamada_ult":"NO PROCESADO","direccion":null,"direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934632","data":"2602140","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"0","id_llamada_ult":"282116492","conferencia":null,"grabando":"NO","grabacion":null,"telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":null,"task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:15","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:15] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016429424285889) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:15] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (0) (2025-09-24 08:14:15) [2025-09-24 08:14:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116492","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:39.913","CONEXION":"2025-09-24 08:13:56.087","FIN":"2025-09-24 08:14:12.233","DNIS":null,"ANI_TELEFONO":"3135346115","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3135346115-282116492-20250924081339.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3135346115|SIP\/CLARO_COLOMBIA-00001616|1758715990.5654|16:Normal Clearing|16:PBX|22||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-880-500-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16240-5-0-25000-1-800","DATA":"2602140","ISLA":"neotell_colombia"} [2025-09-24 08:14:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018610954284668) [2025-09-24 08:14:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116492) (2025-09-24 08:14:16) [2025-09-24 08:14:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6313 24-09-2025 08:14:16 [2025-09-24 08:14:16] production.INFO: [2025-09-24 08:14:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6313 [2025-09-24 08:14:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116499","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6313","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:40.927","CONEXION":"2025-09-24 08:13:55.013","FIN":"2025-09-24 08:14:14.067","DNIS":null,"ANI_TELEFONO":"3022699614","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3022699614-282116499-20250924081340.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3022699614|SIP\/CLARO_COLOMBIA-0000161d|1758715991.5661|16:Normal Clearing|17:Network|72||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-2840-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=14080-5-0-25000-","DATA":"2618644","ISLA":"neotell_colombia"} [2025-09-24 08:14:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017521381378174) [2025-09-24 08:14:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116499) (2025-09-24 08:14:16) [2025-09-24 08:14:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:17] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:17 [2025-09-24 08:14:17] production.INFO: [2025-09-24 08:14:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:17] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:17] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017669200897217) [2025-09-24 08:14:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-000016f1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3196942599","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934740","data":"2575219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116615","id_llamada_ult":"282116615","conferencia":null,"grabando":"SI","grabacion":"3196942599-282116615-20250924081402.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001699","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016958713531494) [2025-09-24 08:14:17] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116615) (2025-09-24 08:14:17) [2025-09-24 08:14:17] production.INFO: RETO VALIDACION: TRUE (282116615) (2025-09-24 08:14:17) [2025-09-24 08:14:17] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:17] production.INFO: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-000016f1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3196942599","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934740","data":"2575219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116615","id_llamada_ult":"282116615","conferencia":null,"grabando":"SI","grabacion":"3196942599-282116615-20250924081402.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001699","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:17] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6292","BASE":"5803","IDCONTACTO":"141934740","DATA":"2575219"} [2025-09-24 08:14:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116615) (2025-09-24 08:14:17) [2025-09-24 08:14:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116615) (2025-09-24 08:14:17) [2025-09-24 08:14:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:18] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:14:18 [2025-09-24 08:14:18] production.INFO: [2025-09-24 08:14:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:18] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:14:18] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116570","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:53.017","CONEXION":"2025-09-24 08:14:03.767","FIN":"2025-09-24 08:14:16.253","DNIS":null,"ANI_TELEFONO":"3148161393","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3148161393-282116570-20250924081353.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3148161393|SIP\/CLARO_COLOMBIA-00001668|1758716003.5736|16:Normal Clearing|17:Network|61||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-240-3220-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10720-4-0-25000-","DATA":"1974592","ISLA":"neotell_colombia"} [2025-09-24 08:14:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015969276428223) [2025-09-24 08:14:18] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116570) (2025-09-24 08:14:18) [2025-09-24 08:14:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:23 [2025-09-24 08:14:23] production.INFO: [2025-09-24 08:14:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016880035400391) [2025-09-24 08:14:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00001716","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3182995548","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934721","data":"2464951","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116595","id_llamada_ult":"282116595","conferencia":null,"grabando":"SI","grabacion":"3182995548-282116595-20250924081358.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001681","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016329288482666) [2025-09-24 08:14:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116595) (2025-09-24 08:14:23) [2025-09-24 08:14:23] production.INFO: RETO VALIDACION: TRUE (282116595) (2025-09-24 08:14:23) [2025-09-24 08:14:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:23] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-00001716","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3182995548","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934721","data":"2464951","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116595","id_llamada_ult":"282116595","conferencia":null,"grabando":"SI","grabacion":"3182995548-282116595-20250924081358.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001681","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141934721","DATA":"2464951"} [2025-09-24 08:14:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116595) (2025-09-24 08:14:23) [2025-09-24 08:14:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116595) (2025-09-24 08:14:23) [2025-09-24 08:14:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:26] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:26 [2025-09-24 08:14:26] production.INFO: [2025-09-24 08:14:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:26] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:26] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017819404602051) [2025-09-24 08:14:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00001725","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108553376","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934811","data":"2478023","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116688","id_llamada_ult":"282116688","conferencia":null,"grabando":"SI","grabacion":"3108553376-282116688-20250924081413.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016e4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017240047454834) [2025-09-24 08:14:26] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116688) (2025-09-24 08:14:26) [2025-09-24 08:14:26] production.INFO: RETO VALIDACION: TRUE (282116688) (2025-09-24 08:14:26) [2025-09-24 08:14:26] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:26] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-00001725","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3108553376","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934811","data":"2478023","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116688","id_llamada_ult":"282116688","conferencia":null,"grabando":"SI","grabacion":"3108553376-282116688-20250924081413.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016e4","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:26] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:27] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5803","IDCONTACTO":"141934811","DATA":"2478023"} [2025-09-24 08:14:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116688) (2025-09-24 08:14:27) [2025-09-24 08:14:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116688) (2025-09-24 08:14:27) [2025-09-24 08:14:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:28] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:28 [2025-09-24 08:14:28] production.INFO: [2025-09-24 08:14:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:28] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:28] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017020702362061) [2025-09-24 08:14:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00001732","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3023006396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934842","data":"2661934","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116710","id_llamada_ult":"282116710","conferencia":null,"grabando":"SI","grabacion":"3023006396-282116710-20250924081417.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016fb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018389225006104) [2025-09-24 08:14:28] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116710) (2025-09-24 08:14:28) [2025-09-24 08:14:28] production.INFO: RETO VALIDACION: TRUE (282116710) (2025-09-24 08:14:28) [2025-09-24 08:14:28] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:28] production.INFO: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-00001732","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3023006396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934842","data":"2661934","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116710","id_llamada_ult":"282116710","conferencia":null,"grabando":"SI","grabacion":"3023006396-282116710-20250924081417.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016fb","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:28","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:28] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6248","BASE":"5803","IDCONTACTO":"141934842","DATA":"2661934"} [2025-09-24 08:14:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116710) (2025-09-24 08:14:28) [2025-09-24 08:14:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116710) (2025-09-24 08:14:28) [2025-09-24 08:14:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:31] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:14:31 [2025-09-24 08:14:31] production.INFO: [2025-09-24 08:14:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:31] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:14:31] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116688","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:13.220","CONEXION":"2025-09-24 08:14:19.983","FIN":"2025-09-24 08:14:29.320","DNIS":null,"ANI_TELEFONO":"3108553376","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3108553376-282116688-20250924081413.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3108553376|SIP\/CLARO_COLOMBIA-000016e4|1758716023.5860|16:Normal Clearing|17:Network|47||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-840-560-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6640-4-0-25000-1-","DATA":"2478023","ISLA":"neotell_colombia"} [2025-09-24 08:14:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001953125) [2025-09-24 08:14:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116688) (2025-09-24 08:14:31) [2025-09-24 08:14:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:32] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:32 [2025-09-24 08:14:32] production.INFO: [2025-09-24 08:14:32] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:32] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:32] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016839504241943) [2025-09-24 08:14:32] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-0000174d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217649696","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934830","data":"2547969","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116702","id_llamada_ult":"282116702","conferencia":null,"grabando":"SI","grabacion":"3217649696-282116702-20250924081416.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016f3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:32] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001737117767334) [2025-09-24 08:14:32] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116702) (2025-09-24 08:14:32) [2025-09-24 08:14:32] production.INFO: RETO VALIDACION: TRUE (282116702) (2025-09-24 08:14:32) [2025-09-24 08:14:32] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:32] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-0000174d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:31","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:31","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3217649696","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934830","data":"2547969","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116702","id_llamada_ult":"282116702","conferencia":null,"grabando":"SI","grabacion":"3217649696-282116702-20250924081416.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016f3","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:32","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:32] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141934830","DATA":"2547969"} [2025-09-24 08:14:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116702) (2025-09-24 08:14:33) [2025-09-24 08:14:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116702) (2025-09-24 08:14:33) [2025-09-24 08:14:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:33] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:33 [2025-09-24 08:14:33] production.INFO: [2025-09-24 08:14:33] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:33] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:33] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016541481018066) [2025-09-24 08:14:33] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00001757","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:32","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:32","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3504069868","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934853","data":"2513188","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116726","id_llamada_ult":"282116726","conferencia":null,"grabando":"SI","grabacion":"3504069868-282116726-20250924081420.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000170b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:33","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:33] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017879009246826) [2025-09-24 08:14:33] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116726) (2025-09-24 08:14:33) [2025-09-24 08:14:33] production.INFO: RETO VALIDACION: TRUE (282116726) (2025-09-24 08:14:33) [2025-09-24 08:14:33] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:33] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-00001757","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:32","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:32","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3504069868","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934853","data":"2513188","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116726","id_llamada_ult":"282116726","conferencia":null,"grabando":"SI","grabacion":"3504069868-282116726-20250924081420.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000170b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:33","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:33] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:33] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:33] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5803","IDCONTACTO":"141934853","DATA":"2513188"} [2025-09-24 08:14:33] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116726) (2025-09-24 08:14:33) [2025-09-24 08:14:33] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116726) (2025-09-24 08:14:33) [2025-09-24 08:14:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:34] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6292 24-09-2025 08:14:34 [2025-09-24 08:14:34] production.INFO: [2025-09-24 08:14:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:34] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6292 [2025-09-24 08:14:34] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116615","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6292","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:02.103","CONEXION":"2025-09-24 08:14:10.597","FIN":"2025-09-24 08:14:29.363","DNIS":null,"ANI_TELEFONO":"3196942599","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3196942599-282116615-20250924081402.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3196942599|SIP\/CLARO_COLOMBIA-00001699|1758716012.5785|16:Normal Clearing|17:Network|12||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-280-3220-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8380-4-0-25000-1","DATA":"2575219","ISLA":"neotell_colombia"} [2025-09-24 08:14:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018150806427002) [2025-09-24 08:14:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116615) (2025-09-24 08:14:34) [2025-09-24 08:14:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:35] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:35 [2025-09-24 08:14:35] production.INFO: [2025-09-24 08:14:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:35] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:35] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018930435180664) [2025-09-24 08:14:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001746","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103285746","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934764","data":"2256491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116637","id_llamada_ult":"282116637","conferencia":null,"grabando":"SI","grabacion":"3103285746-282116637-20250924081405.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018529891967773) [2025-09-24 08:14:35] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116637) (2025-09-24 08:14:35) [2025-09-24 08:14:35] production.INFO: RETO VALIDACION: TRUE (282116637) (2025-09-24 08:14:35) [2025-09-24 08:14:35] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:35] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001746","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103285746","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934764","data":"2256491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116637","id_llamada_ult":"282116637","conferencia":null,"grabando":"SI","grabacion":"3103285746-282116637-20250924081405.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:35","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:35] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:35] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:35] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141934764","DATA":"2256491"} [2025-09-24 08:14:35] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116637) (2025-09-24 08:14:35) [2025-09-24 08:14:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116637) (2025-09-24 08:14:35) [2025-09-24 08:14:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:36] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:14:36 [2025-09-24 08:14:36] production.INFO: [2025-09-24 08:14:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:36] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:14:36] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116702","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:16.240","CONEXION":"2025-09-24 08:14:26.223","FIN":"2025-09-24 08:14:34.040","DNIS":null,"ANI_TELEFONO":"3217649696","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3217649696-282116702-20250924081416.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3217649696|SIP\/CLARO_COLOMBIA-000016f3|1758716026.5875|16:Normal Clearing|17:Network|33||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1400-360-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9860-4-0-25000-1","DATA":"2547969","ISLA":"neotell_colombia"} [2025-09-24 08:14:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016729831695557) [2025-09-24 08:14:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116702) (2025-09-24 08:14:36) [2025-09-24 08:14:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:36 [2025-09-24 08:14:36] production.INFO: [2025-09-24 08:14:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001882791519165) [2025-09-24 08:14:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001746","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103285746","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934764","data":"2256491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116637","id_llamada_ult":"282116637","conferencia":null,"grabando":"SI","grabacion":"3103285746-282116637-20250924081405.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015790462493896) [2025-09-24 08:14:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116637) (2025-09-24 08:14:36) [2025-09-24 08:14:36] production.INFO: RETO VALIDACION: TRUE (282116637) (2025-09-24 08:14:36) [2025-09-24 08:14:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:36] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-00001746","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3103285746","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934764","data":"2256491","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116637","id_llamada_ult":"282116637","conferencia":null,"grabando":"SI","grabacion":"3103285746-282116637-20250924081405.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000016af","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:37] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:37] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141934764","DATA":"2256491"} [2025-09-24 08:14:37] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116637) (2025-09-24 08:14:37) [2025-09-24 08:14:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116637) (2025-09-24 08:14:37) [2025-09-24 08:14:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:38] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6248 24-09-2025 08:14:38 [2025-09-24 08:14:38] production.INFO: [2025-09-24 08:14:38] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:38] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6248 [2025-09-24 08:14:38] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:38] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116710","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6248","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:17.260","CONEXION":"2025-09-24 08:14:21.670","FIN":"2025-09-24 08:14:36.417","DNIS":null,"ANI_TELEFONO":"3023006396","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3023006396-282116710-20250924081417.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3023006396|SIP\/CLARO_COLOMBIA-000016fb|1758716027.5883|16:Normal Clearing|17:Network|78||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-200-1840-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=4200-2-0-25000-1","DATA":"2661934","ISLA":"neotell_colombia"} [2025-09-24 08:14:38] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016129016876221) [2025-09-24 08:14:38] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116710) (2025-09-24 08:14:38) [2025-09-24 08:14:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:42 [2025-09-24 08:14:42] production.INFO: [2025-09-24 08:14:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016589164733887) [2025-09-24 08:14:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-0000178d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008171607","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934889","data":"2525185","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116783","id_llamada_ult":"282116783","conferencia":null,"grabando":"SI","grabacion":"3008171607-282116783-20250924081430.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001748","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017008781433105) [2025-09-24 08:14:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116783) (2025-09-24 08:14:42) [2025-09-24 08:14:42] production.INFO: RETO VALIDACION: TRUE (282116783) (2025-09-24 08:14:42) [2025-09-24 08:14:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:42] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-0000178d","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3008171607","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934889","data":"2525185","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116783","id_llamada_ult":"282116783","conferencia":null,"grabando":"SI","grabacion":"3008171607-282116783-20250924081430.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001748","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141934889","DATA":"2525185"} [2025-09-24 08:14:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116783) (2025-09-24 08:14:43) [2025-09-24 08:14:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116783) (2025-09-24 08:14:43) [2025-09-24 08:14:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:45] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:45 [2025-09-24 08:14:45] production.INFO: [2025-09-24 08:14:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:45] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:45] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0032229423522949) [2025-09-24 08:14:45] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-0000179b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017775400","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934862","data":"1947676","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116755","id_llamada_ult":"282116755","conferencia":null,"grabando":"SI","grabacion":"3017775400-282116755-20250924081426.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000172b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:45] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0029971599578857) [2025-09-24 08:14:45] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116755) (2025-09-24 08:14:45) [2025-09-24 08:14:45] production.INFO: RETO VALIDACION: TRUE (282116755) (2025-09-24 08:14:45) [2025-09-24 08:14:45] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:45] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-0000179b","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:43","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:43","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3017775400","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934862","data":"1947676","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116755","id_llamada_ult":"282116755","conferencia":null,"grabando":"SI","grabacion":"3017775400-282116755-20250924081426.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000172b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:45","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:45] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:45] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:45] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141934862","DATA":"1947676"} [2025-09-24 08:14:45] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116755) (2025-09-24 08:14:45) [2025-09-24 08:14:45] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116755) (2025-09-24 08:14:45) [2025-09-24 08:14:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:45] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:14:45 [2025-09-24 08:14:45] production.INFO: [2025-09-24 08:14:45] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:45] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:14:46] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116637","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:05.130","CONEXION":"2025-09-24 08:14:25.303","FIN":"2025-09-24 08:14:43.800","DNIS":null,"ANI_TELEFONO":"3103285746","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3103285746-282116637-20250924081405.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3103285746|SIP\/CLARO_COLOMBIA-000016af|1758716015.5807|16:Normal Clearing|17:Network|81||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-340-2840-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20360-6-0-25000-","DATA":"2256491","ISLA":"neotell_colombia"} [2025-09-24 08:14:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016698837280273) [2025-09-24 08:14:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116637) (2025-09-24 08:14:46) [2025-09-24 08:14:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:46] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:14:46 [2025-09-24 08:14:46] production.INFO: [2025-09-24 08:14:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:46] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:14:46] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115425","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:10:37.600","CONEXION":"2025-09-24 08:10:42.757","FIN":"2025-09-24 08:14:44.450","DNIS":null,"ANI_TELEFONO":"3154633539","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3154633539-282115425-20250924081037.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3154633539|SIP\/CLARO_COLOMBIA-000011b3|1758715808.4531|16:Normal Clearing|17:Network|73||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-540-3220-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5020-3-0-25000-1","DATA":"2569284","ISLA":"neotell_colombia"} [2025-09-24 08:14:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015490055084229) [2025-09-24 08:14:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115425) (2025-09-24 08:14:46) [2025-09-24 08:14:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:47] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:47 [2025-09-24 08:14:47] production.INFO: [2025-09-24 08:14:47] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:47] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:47] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016398429870605) [2025-09-24 08:14:47] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-000017b0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:46","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:46","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3042061416","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934882","data":"2517115","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116778","id_llamada_ult":"282116778","conferencia":null,"grabando":"SI","grabacion":"3042061416-282116778-20250924081429.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001742","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:47","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:47] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016138553619385) [2025-09-24 08:14:47] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116778) (2025-09-24 08:14:47) [2025-09-24 08:14:47] production.INFO: RETO VALIDACION: TRUE (282116778) (2025-09-24 08:14:47) [2025-09-24 08:14:47] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:47] production.INFO: {"usuario":"6642","device":"SIP\/Sebastian.martinez","ip":"192.168.10.79","port":"53113","status":"OK","id_agente_neotell":"6642","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:44","inicio_login_campania":"24\/09\/2025 07:59:44","channel":"SIP\/Sebastian.martinez-000017b0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:46","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:46","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3042061416","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934882","data":"2517115","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116778","id_llamada_ult":"282116778","conferencia":null,"grabando":"SI","grabacion":"3042061416-282116778-20250924081429.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001742","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:47","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:47] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:47] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:48] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6642","BASE":"5803","IDCONTACTO":"141934882","DATA":"2517115"} [2025-09-24 08:14:48] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116778) (2025-09-24 08:14:48) [2025-09-24 08:14:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116778) (2025-09-24 08:14:48) [2025-09-24 08:14:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:14:52 [2025-09-24 08:14:52] production.INFO: [2025-09-24 08:14:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:14:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116595","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:58.067","CONEXION":"2025-09-24 08:14:17.007","FIN":"2025-09-24 08:14:49.850","DNIS":null,"ANI_TELEFONO":"3182995548","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3182995548-282116595-20250924081358.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3182995548|SIP\/CLARO_COLOMBIA-00001681|1758716008.5761|16:Normal Clearing|17:Network|67||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-480-1160-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19000-4-0-25000-","DATA":"2464951","ISLA":"neotell_colombia"} [2025-09-24 08:14:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017950534820557) [2025-09-24 08:14:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116595) (2025-09-24 08:14:52) [2025-09-24 08:14:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:52] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:14:52 [2025-09-24 08:14:52] production.INFO: [2025-09-24 08:14:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:52] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:14:52] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:14:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116783","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:30.367","CONEXION":"2025-09-24 08:14:36.167","FIN":"2025-09-24 08:14:49.880","DNIS":null,"ANI_TELEFONO":"3008171607","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3008171607-282116783-20250924081430.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3008171607|SIP\/CLARO_COLOMBIA-00001748|1758716040.5960|16:Normal Clearing|17:Network|8||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-160-960-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=5660-3-0-25000-1-8","DATA":"2525185","ISLA":"neotell_colombia"} [2025-09-24 08:14:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017659664154053) [2025-09-24 08:14:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116783) (2025-09-24 08:14:52) [2025-09-24 08:14:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:54] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:54 [2025-09-24 08:14:54] production.INFO: [2025-09-24 08:14:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:54] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:54] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017738342285156) [2025-09-24 08:14:54] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000017d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3116230419","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934929","data":"2531304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116824","id_llamada_ult":"282116824","conferencia":null,"grabando":"SI","grabacion":"3116230419-282116824-20250924081437.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001773","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:54] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017590522766113) [2025-09-24 08:14:54] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116824) (2025-09-24 08:14:54) [2025-09-24 08:14:54] production.INFO: RETO VALIDACION: TRUE (282116824) (2025-09-24 08:14:54) [2025-09-24 08:14:54] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:54] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000017d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3116230419","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934929","data":"2531304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116824","id_llamada_ult":"282116824","conferencia":null,"grabando":"SI","grabacion":"3116230419-282116824-20250924081437.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001773","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:54","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:54] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:54] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:55] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:55 [2025-09-24 08:14:55] production.INFO: [2025-09-24 08:14:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:55] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:55] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017209053039551) [2025-09-24 08:14:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-000017df","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:54","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:54","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102872258","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934904","data":"2516575","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116804","id_llamada_ult":"282116804","conferencia":null,"grabando":"SI","grabacion":"3102872258-282116804-20250924081433.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000175f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:55","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019900798797607) [2025-09-24 08:14:55] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116804) (2025-09-24 08:14:55) [2025-09-24 08:14:55] production.INFO: RETO VALIDACION: TRUE (282116804) (2025-09-24 08:14:55) [2025-09-24 08:14:55] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:55] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-000017df","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:54","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:54","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102872258","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934904","data":"2516575","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116804","id_llamada_ult":"282116804","conferencia":null,"grabando":"SI","grabacion":"3102872258-282116804-20250924081433.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000175f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:55","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:55] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:56] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:56] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5803","IDCONTACTO":"141934904","DATA":"2516575"} [2025-09-24 08:14:56] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116804) (2025-09-24 08:14:56) [2025-09-24 08:14:56] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116804) (2025-09-24 08:14:56) [2025-09-24 08:14:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:56] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:56 [2025-09-24 08:14:56] production.INFO: [2025-09-24 08:14:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:56] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:56] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001727819442749) [2025-09-24 08:14:56] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:56","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:56] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018210411071777) [2025-09-24 08:14:56] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:14:56) [2025-09-24 08:14:56] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:14:56) [2025-09-24 08:14:56] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:56] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:56","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:56] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:56] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:57] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:14:57] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:14:57) [2025-09-24 08:14:57] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:14:57) [2025-09-24 08:14:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:58] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:58 [2025-09-24 08:14:58] production.INFO: [2025-09-24 08:14:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:58] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:58] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018138885498047) [2025-09-24 08:14:58] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000017ea","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:57","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:57","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3224054061","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934937","data":"2502311","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116832","id_llamada_ult":"282116832","conferencia":null,"grabando":"SI","grabacion":"3224054061-282116832-20250924081438.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000177b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:58","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:58] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017659664154053) [2025-09-24 08:14:58] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116832) (2025-09-24 08:14:58) [2025-09-24 08:14:58] production.INFO: RETO VALIDACION: TRUE (282116832) (2025-09-24 08:14:58) [2025-09-24 08:14:58] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:58] production.INFO: {"usuario":"6631","device":"SIP\/Lorehine.barros","ip":"192.168.10.57","port":"59083","status":"OK","id_agente_neotell":"6631","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:50","inicio_login_campania":"24\/09\/2025 07:59:50","channel":"SIP\/Lorehine.barros-000017ea","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:57","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:57","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3224054061","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934937","data":"2502311","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116832","id_llamada_ult":"282116832","conferencia":null,"grabando":"SI","grabacion":"3224054061-282116832-20250924081438.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000177b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:58","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:58] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:58] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:14:58] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6631","BASE":"5803","IDCONTACTO":"141934937","DATA":"2502311"} [2025-09-24 08:14:58] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116832) (2025-09-24 08:14:58) [2025-09-24 08:14:58] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116832) (2025-09-24 08:14:58) [2025-09-24 08:14:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:59] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:14:59 [2025-09-24 08:14:59] production.INFO: [2025-09-24 08:14:59] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:14:59] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:14:59] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016798973083496) [2025-09-24 08:14:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000017d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3116230419","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934929","data":"2531304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116824","id_llamada_ult":"282116824","conferencia":null,"grabando":"SI","grabacion":"3116230419-282116824-20250924081437.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001773","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015377998352051) [2025-09-24 08:14:59] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116824) (2025-09-24 08:14:59) [2025-09-24 08:14:59] production.INFO: RETO VALIDACION: TRUE (282116824) (2025-09-24 08:14:59) [2025-09-24 08:14:59] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:14:59] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-000017d8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:53","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:53","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3116230419","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934929","data":"2531304","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116824","id_llamada_ult":"282116824","conferencia":null,"grabando":"SI","grabacion":"3116230419-282116824-20250924081437.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001773","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:14:59","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:14:59] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:14:59] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141934929","DATA":"2531304"} [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116824) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116824) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:15:00 [2025-09-24 08:15:00] production.INFO: [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:00 [2025-09-24 08:15:00] production.INFO: [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.017700910568237) [2025-09-24 08:15:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-000017f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107061119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934983","data":"2492595","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116878","id_llamada_ult":"282116878","conferencia":null,"grabando":"SI","grabacion":"3107061119-282116878-20250924081445.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017ab","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0031428337097168) [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116878) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: RETO VALIDACION: TRUE (282116878) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:00] production.INFO: {"usuario":"4775","device":"SIP\/Yeibis.gomez","ip":"192.168.10.69","port":"52707","status":"OK","id_agente_neotell":"4775","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:55","inicio_login_campania":"24\/09\/2025 07:59:55","channel":"SIP\/Yeibis.gomez-000017f7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:58","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:58","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3107061119","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934983","data":"2492595","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116878","id_llamada_ult":"282116878","conferencia":null,"grabando":"SI","grabacion":"3107061119-282116878-20250924081445.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017ab","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:00] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116726","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:20.283","CONEXION":"2025-09-24 08:14:26.713","FIN":"2025-09-24 08:14:58.203","DNIS":null,"ANI_TELEFONO":"3504069868","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3504069868-282116726-20250924081420.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3504069868|SIP\/CLARO_COLOMBIA-0000170b|1758716030.5899|16:Normal Clearing|17:Network|1||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-440-3480-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6320-3-0-25000-1-","DATA":"2513188","ISLA":"neotell_colombia"} [2025-09-24 08:15:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00229811668396) [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116726) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:00 [2025-09-24 08:15:00] production.INFO: [2025-09-24 08:15:00] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:00] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:00] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019850730895996) [2025-09-24 08:15:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-000017f8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142285745","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934970","data":"2496712","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116868","id_llamada_ult":"282116868","conferencia":null,"grabando":"SI","grabacion":"3142285745-282116868-20250924081443.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017a1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022928714752197) [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116868) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: RETO VALIDACION: TRUE (282116868) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:00] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-000017f8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142285745","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934970","data":"2496712","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116868","id_llamada_ult":"282116868","conferencia":null,"grabando":"SI","grabacion":"3142285745-282116868-20250924081443.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017a1","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:00","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:00] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:00] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:00] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4775","BASE":"5803","IDCONTACTO":"141934983","DATA":"2492595"} [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116878) (2025-09-24 08:15:00) [2025-09-24 08:15:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116878) (2025-09-24 08:15:00) [2025-09-24 08:15:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6336 24-09-2025 08:15:01 [2025-09-24 08:15:01] production.INFO: [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6336 [2025-09-24 08:15:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141934970","DATA":"2496712"} [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116868) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116868) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:01 [2025-09-24 08:15:01] production.INFO: [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020411014556885) [2025-09-24 08:15:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000017f9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148113206","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934993","data":"2500088","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116890","id_llamada_ult":"282116890","conferencia":null,"grabando":"SI","grabacion":"3148113206-282116890-20250924081447.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017b8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0022411346435547) [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116890) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: RETO VALIDACION: TRUE (282116890) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:01] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000017f9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:59","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:14:59","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3148113206","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934993","data":"2500088","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116890","id_llamada_ult":"282116890","conferencia":null,"grabando":"SI","grabacion":"3148113206-282116890-20250924081447.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017b8","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:01] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116755","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6336","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:26.327","CONEXION":"2025-09-24 08:14:38.430","FIN":"2025-09-24 08:14:59.093","DNIS":null,"ANI_TELEFONO":"3017775400","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3017775400-282116755-20250924081426.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3017775400|SIP\/CLARO_COLOMBIA-0000172b|1758716036.5931|16:Normal Clearing|17:Network|38||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-2580-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12060-5-0-25000-","DATA":"1947676","ISLA":"neotell_colombia"} [2025-09-24 08:15:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0021629333496094) [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116755) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:01 [2025-09-24 08:15:01] production.INFO: [2025-09-24 08:15:01] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:01] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:01] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018370151519775) [2025-09-24 08:15:01] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:01] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018589496612549) [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:01] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:01","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:01] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:01] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"5803","IDCONTACTO":"141934993","DATA":"2500088"} [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116890) (2025-09-24 08:15:01) [2025-09-24 08:15:01] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116890) (2025-09-24 08:15:01) [2025-09-24 08:15:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:02 [2025-09-24 08:15:02] production.INFO: [2025-09-24 08:15:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017361640930176) [2025-09-24 08:15:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001802","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153216939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935001","data":"2489872","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116900","id_llamada_ult":"282116900","conferencia":null,"grabando":"SI","grabacion":"3153216939-282116900-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0024349689483643) [2025-09-24 08:15:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116900) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: RETO VALIDACION: TRUE (282116900) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:02] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001802","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153216939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935001","data":"2489872","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116900","id_llamada_ult":"282116900","conferencia":null,"grabando":"SI","grabacion":"3153216939-282116900-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:02] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:02] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:02] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:02] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:02 [2025-09-24 08:15:02] production.INFO: [2025-09-24 08:15:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:02] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:02] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016992092132568) [2025-09-24 08:15:02] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:02] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001643180847168) [2025-09-24 08:15:02] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:02) [2025-09-24 08:15:02] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:02] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:02","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:02] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:02] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141934929","DATA":"2531304"} [2025-09-24 08:15:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116824) (2025-09-24 08:15:03) [2025-09-24 08:15:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116824) (2025-09-24 08:15:03) [2025-09-24 08:15:03] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:03] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:03] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:03) [2025-09-24 08:15:03] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:03) [2025-09-24 08:15:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6298 24-09-2025 08:15:04 [2025-09-24 08:15:04] production.INFO: [2025-09-24 08:15:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6298 [2025-09-24 08:15:04] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116888","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6298","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"RINGING","INICIO":"2025-09-24 08:14:46.480","CONEXION":"2025-09-24 08:14:56.503","FIN":"2025-09-24 08:15:01.587","DNIS":null,"ANI_TELEFONO":"3012254546","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":null,"BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3012254546|SIP\/CLARO_COLOMBIA-000017b6|1758716057.6070|16:Normal Clearing|17:Network|82||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-920-320-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9880-3-0-25000-1-","DATA":"2492692","ISLA":"neotell_colombia"} [2025-09-24 08:15:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:15:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116888) (2025-09-24 08:15:04) [2025-09-24 08:15:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:05] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:15:05 [2025-09-24 08:15:05] production.INFO: [2025-09-24 08:15:05] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:05] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:15:05] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116890","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6438","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:47.483","CONEXION":"2025-09-24 08:14:54.410","FIN":"2025-09-24 08:15:02.877","DNIS":null,"ANI_TELEFONO":"3148113206","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3148113206-282116890-20250924081447.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3148113206|SIP\/CLARO_COLOMBIA-000017b8|1758716058.6072|16:Normal Clearing|16:PBX|18||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1060-1760-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6800-3-0-25000-1-80","DATA":"2500088","ISLA":"neotell_colombia"} [2025-09-24 08:15:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015897750854492) [2025-09-24 08:15:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116890) (2025-09-24 08:15:05) [2025-09-24 08:15:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:06 [2025-09-24 08:15:06] production.INFO: [2025-09-24 08:15:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018181800842285) [2025-09-24 08:15:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001561164855957) [2025-09-24 08:15:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:06) [2025-09-24 08:15:06] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:06) [2025-09-24 08:15:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:06] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:06] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:06 [2025-09-24 08:15:06] production.INFO: [2025-09-24 08:15:06] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:06] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:06] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018670558929443) [2025-09-24 08:15:06] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:06] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001694917678833) [2025-09-24 08:15:06] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:06) [2025-09-24 08:15:06] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:06) [2025-09-24 08:15:06] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:06] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:06","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:06] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:07 [2025-09-24 08:15:07] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:07 [2025-09-24 08:15:07] production.INFO: [2025-09-24 08:15:07] production.INFO: [2025-09-24 08:15:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:07] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:07] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019550323486328) [2025-09-24 08:15:07] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0014629364013672) [2025-09-24 08:15:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:07] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001802","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153216939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935001","data":"2489872","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116900","id_llamada_ult":"282116900","conferencia":null,"grabando":"SI","grabacion":"3153216939-282116900-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018270015716553) [2025-09-24 08:15:07] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018868446350098) [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116900) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: RETO VALIDACION: TRUE (282116900) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:07] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:07] production.INFO: {"usuario":"6245","device":"SIP\/Gisela.aya","ip":"192.168.10.178","port":"56190","status":"OK","id_agente_neotell":"6245","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:00","inicio_login_campania":"24\/09\/2025 07:59:01","channel":"SIP\/Gisela.aya-00001802","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:00","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:00","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153216939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935001","data":"2489872","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116900","id_llamada_ult":"282116900","conferencia":null,"grabando":"SI","grabacion":"3153216939-282116900-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c2","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:07] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:07","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:07] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:07] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:07) [2025-09-24 08:15:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:07] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5803","IDCONTACTO":"141935001","DATA":"2489872"} [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116900) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116900) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6245 24-09-2025 08:15:08 [2025-09-24 08:15:08] production.INFO: [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:08 [2025-09-24 08:15:08] production.INFO: [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015809535980225) [2025-09-24 08:15:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015299320220947) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: RETO VALIDACION: TRUE (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:08] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000017e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:14:55","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"ShowingContact","inicio_crm":"24\/09\/2025 08:14:55","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3102704874","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934922","data":"2496219","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116820","id_llamada_ult":"282116820","conferencia":null,"grabando":"SI","grabacion":"3102704874-282116820-20250924081436.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000176f","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:08] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:08] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141934922","DATA":"2496219"} [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:15:08] production.ERROR: Error en la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 670 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6245 [2025-09-24 08:15:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116900","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6245","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:48.490","CONEXION":"2025-09-24 08:14:55.137","FIN":"2025-09-24 08:15:05.330","DNIS":null,"ANI_TELEFONO":"3153216939","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3153216939-282116900-20250924081448.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3153216939|SIP\/CLARO_COLOMBIA-000017c2|1758716059.6082|16:Normal Clearing|17:Network|98||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-300-2320-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6520-3-0-25000-1","DATA":"2489872","ISLA":"neotell_colombia"} [2025-09-24 08:15:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016839504241943) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116900) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:15:08 [2025-09-24 08:15:08] production.INFO: [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:08 [2025-09-24 08:15:08] production.INFO: [2025-09-24 08:15:08] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:08] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:08] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018229484558105) [2025-09-24 08:15:08] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00001832","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142566257","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934938","data":"2502322","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116837","id_llamada_ult":"282116837","conferencia":null,"grabando":"SI","grabacion":"3142566257-282116837-20250924081438.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001780","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:08] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018298625946045) [2025-09-24 08:15:08] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116837) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: RETO VALIDACION: TRUE (282116837) (2025-09-24 08:15:08) [2025-09-24 08:15:08] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:08] production.INFO: {"usuario":"6298","device":"SIP\/Nicolas.galvis","ip":"192.168.10.21","port":"53732","status":"OK","id_agente_neotell":"6298","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:57","inicio_login_campania":"24\/09\/2025 07:57:58","channel":"SIP\/Nicolas.galvis-00001832","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3142566257","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934938","data":"2502322","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116837","id_llamada_ult":"282116837","conferencia":null,"grabando":"SI","grabacion":"3142566257-282116837-20250924081438.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001780","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:08","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:08] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116820","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:36.417","CONEXION":"2025-09-24 08:14:50.030","FIN":"2025-09-24 08:15:06.103","DNIS":null,"ANI_TELEFONO":"3102704874","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3102704874-282116820-20250924081436.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3102704874|SIP\/CLARO_COLOMBIA-0000176f|1758716047.5999|16:Normal Clearing|17:Network|66||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-540-920-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13580-4-0-25000-1","DATA":"2496219","ISLA":"neotell_colombia"} [2025-09-24 08:15:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017049312591553) [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116820) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:09 [2025-09-24 08:15:09] production.INFO: [2025-09-24 08:15:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.00187087059021) [2025-09-24 08:15:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-00001833","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3156279232","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935008","data":"2399944","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116905","id_llamada_ult":"282116905","conferencia":null,"grabando":"SI","grabacion":"3156279232-282116905-20250924081450.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016148090362549) [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116905) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: RETO VALIDACION: TRUE (282116905) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:09] production.INFO: {"usuario":"6522","device":"SIP\/Yibis.ortiz","ip":"192.168.10.77","port":"58223","status":"OK","id_agente_neotell":"6522","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:03:21","inicio_login_campania":"24\/09\/2025 08:03:21","channel":"SIP\/Yibis.ortiz-00001833","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:07","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:07","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3156279232","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935008","data":"2399944","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116905","id_llamada_ult":"282116905","conferencia":null,"grabando":"SI","grabacion":"3156279232-282116905-20250924081450.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017c7","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6298","BASE":"5803","IDCONTACTO":"141934938","DATA":"2502322"} [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116837) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116837) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:09] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6522","BASE":"5803","IDCONTACTO":"141935008","DATA":"2399944"} [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116905) (2025-09-24 08:15:09) [2025-09-24 08:15:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116905) (2025-09-24 08:15:09) [2025-09-24 08:15:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:10] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:15:10 [2025-09-24 08:15:10] production.INFO: [2025-09-24 08:15:10] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:10] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:15:10] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116824","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:37.427","CONEXION":"2025-09-24 08:14:47.800","FIN":"2025-09-24 08:15:08.580","DNIS":null,"ANI_TELEFONO":"3116230419","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3116230419-282116824-20250924081437.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3116230419|SIP\/CLARO_COLOMBIA-00001773|1758716048.6003|16:Normal Clearing|16:PBX|28||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-6-220-1300-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10380-4-0-25000-1-80","DATA":"2531304","ISLA":"neotell_colombia"} [2025-09-24 08:15:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017998218536377) [2025-09-24 08:15:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116824) (2025-09-24 08:15:10) [2025-09-24 08:15:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:13] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:13 [2025-09-24 08:15:13] production.INFO: [2025-09-24 08:15:13] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:13] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:13] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018429756164551) [2025-09-24 08:15:13] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000184a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205125035","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935002","data":"2489938","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116896","id_llamada_ult":"282116896","conferencia":null,"grabando":"SI","grabacion":"3205125035-282116896-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:13] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019299983978271) [2025-09-24 08:15:13] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116896) (2025-09-24 08:15:13) [2025-09-24 08:15:13] production.INFO: RETO VALIDACION: TRUE (282116896) (2025-09-24 08:15:13) [2025-09-24 08:15:13] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:13] production.INFO: {"usuario":"6429","device":"SIP\/Olga.cruz","ip":"192.168.10.86","port":"62008","status":"OK","id_agente_neotell":"6429","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:07","inicio_login_campania":"24\/09\/2025 08:00:07","channel":"SIP\/Olga.cruz-0000184a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:12","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:12","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3205125035","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935002","data":"2489938","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116896","id_llamada_ult":"282116896","conferencia":null,"grabando":"SI","grabacion":"3205125035-282116896-20250924081448.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000017be","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:13","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:13] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:13] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:13] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6429","BASE":"5803","IDCONTACTO":"141935002","DATA":"2489938"} [2025-09-24 08:15:13] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116896) (2025-09-24 08:15:13) [2025-09-24 08:15:13] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116896) (2025-09-24 08:15:13) [2025-09-24 08:15:14] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719714) or (`reserved_at` <= 1758719624)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = registraaudiocontrolaudios and ((`reserved_at` is null and `available_at` <= 1758719714) or (`reserved_at` <= 1758719624)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('registraaudioco...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('registraaudioco...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('registraaudioco...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'registraaudioco...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'registraaudioco...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'registraaudioco...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:15:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6627 24-09-2025 08:15:16 [2025-09-24 08:15:16] production.INFO: [2025-09-24 08:15:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:15:17] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116868","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:43.457","CONEXION":"2025-09-24 08:14:54.117","FIN":"2025-09-24 08:15:14.640","DNIS":null,"ANI_TELEFONO":"3142285745","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3142285745-282116868-20250924081443.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3142285745|SIP\/CLARO_COLOMBIA-000017a1|1758716054.6049|16:Normal Clearing|17:Network|94||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-6-0-1260-380-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10660-4-0-25000-","DATA":"2496712","ISLA":"neotell_colombia"} [2025-09-24 08:15:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018160343170166) [2025-09-24 08:15:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116868) (2025-09-24 08:15:17) [2025-09-24 08:15:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:22] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:22 [2025-09-24 08:15:22] production.INFO: [2025-09-24 08:15:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:22] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:22] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0020980834960938) [2025-09-24 08:15:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001878","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143016939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935073","data":"1931452","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116993","id_llamada_ult":"282116993","conferencia":null,"grabando":"SI","grabacion":"3143016939-282116993-20250924081505.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001828","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017940998077393) [2025-09-24 08:15:22] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116993) (2025-09-24 08:15:22) [2025-09-24 08:15:22] production.INFO: RETO VALIDACION: TRUE (282116993) (2025-09-24 08:15:22) [2025-09-24 08:15:22] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:22] production.INFO: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001878","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143016939","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935073","data":"1931452","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116993","id_llamada_ult":"282116993","conferencia":null,"grabando":"SI","grabacion":"3143016939-282116993-20250924081505.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001828","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:22] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:22] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:24] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:24 [2025-09-24 08:15:24] production.INFO: [2025-09-24 08:15:24] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:24] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:24] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017938613891602) [2025-09-24 08:15:24] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000187e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137091838","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935097","data":"2446481","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117021","id_llamada_ult":"282117021","conferencia":null,"grabando":"SI","grabacion":"3137091838-282117021-20250924081509.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001846","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:24] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001777172088623) [2025-09-24 08:15:24] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117021) (2025-09-24 08:15:24) [2025-09-24 08:15:24] production.INFO: RETO VALIDACION: TRUE (282117021) (2025-09-24 08:15:24) [2025-09-24 08:15:24] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:24] production.INFO: {"usuario":"6641","device":"SIP\/Eidsman.roa","ip":"192.168.10.56","port":"62155","status":"OK","id_agente_neotell":"6641","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:21","inicio_login_campania":"24\/09\/2025 08:03:09","channel":"SIP\/Eidsman.roa-0000187e","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3137091838","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935097","data":"2446481","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117021","id_llamada_ult":"282117021","conferencia":null,"grabando":"SI","grabacion":"3137091838-282117021-20250924081509.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001846","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:24","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:24] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:24] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:24] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6641","BASE":"5803","IDCONTACTO":"141935097","DATA":"2446481"} [2025-09-24 08:15:24] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117021) (2025-09-24 08:15:24) [2025-09-24 08:15:24] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117021) (2025-09-24 08:15:24) [2025-09-24 08:15:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:26] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6521 24-09-2025 08:15:26 [2025-09-24 08:15:26] production.INFO: [2025-09-24 08:15:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:26] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6521 [2025-09-24 08:15:26] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116804","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6521","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:33.400","CONEXION":"2025-09-24 08:14:49.127","FIN":"2025-09-24 08:15:23.937","DNIS":null,"ANI_TELEFONO":"3102872258","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3102872258-282116804-20250924081433.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3102872258|SIP\/CLARO_COLOMBIA-0000175f|1758716043.5983|16:Normal Clearing|16:PBX|53||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-820-1240-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15820-5-0-25000-1-80","DATA":"2516575","ISLA":"neotell_colombia"} [2025-09-24 08:15:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017859935760498) [2025-09-24 08:15:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116804) (2025-09-24 08:15:26) [2025-09-24 08:15:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:26] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:26 [2025-09-24 08:15:26] production.INFO: [2025-09-24 08:15:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:26] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:26] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017402172088623) [2025-09-24 08:15:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-0000188c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228092686","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935105","data":"2453564","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117031","id_llamada_ult":"282117031","conferencia":null,"grabando":"SI","grabacion":"3228092686-282117031-20250924081511.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001851","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016868114471436) [2025-09-24 08:15:26] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117031) (2025-09-24 08:15:26) [2025-09-24 08:15:26] production.INFO: RETO VALIDACION: TRUE (282117031) (2025-09-24 08:15:26) [2025-09-24 08:15:26] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:26] production.INFO: {"usuario":"6475","device":"SIP\/Jorge.cantillo","ip":"192.168.10.4","port":"53104","status":"OK","id_agente_neotell":"6475","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:57","inicio_login_campania":"24\/09\/2025 08:01:28","channel":"SIP\/Jorge.cantillo-0000188c","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3228092686","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935105","data":"2453564","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117031","id_llamada_ult":"282117031","conferencia":null,"grabando":"SI","grabacion":"3228092686-282117031-20250924081511.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001851","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:26] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6175","BASE":"5803","IDCONTACTO":"141935073","DATA":"1931452"} [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116993) (2025-09-24 08:15:27) [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116993) (2025-09-24 08:15:27) [2025-09-24 08:15:27] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:27] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6175 24-09-2025 08:15:27 [2025-09-24 08:15:27] production.INFO: [2025-09-24 08:15:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:27] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6175 [2025-09-24 08:15:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6475","BASE":"5803","IDCONTACTO":"141935105","DATA":"2453564"} [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117031) (2025-09-24 08:15:27) [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117031) (2025-09-24 08:15:27) [2025-09-24 08:15:27] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116993","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6175","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:05.597","CONEXION":"2025-09-24 08:15:15.443","FIN":"2025-09-24 08:15:22.347","DNIS":null,"ANI_TELEFONO":"3143016939","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3143016939-282116993-20250924081505.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3143016939|SIP\/CLARO_COLOMBIA-00001828|1758716076.6184|16:Normal Clearing|17:Network|82||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-800-280-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9720-4-0-25000-1-","DATA":"1931452","ISLA":"neotell_colombia"} [2025-09-24 08:15:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016660690307617) [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116993) (2025-09-24 08:15:27) [2025-09-24 08:15:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:27] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6429 24-09-2025 08:15:27 [2025-09-24 08:15:27] production.INFO: [2025-09-24 08:15:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:27] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6429 [2025-09-24 08:15:27] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116896","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6429","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:48.490","CONEXION":"2025-09-24 08:15:06.637","FIN":"2025-09-24 08:15:25.257","DNIS":null,"ANI_TELEFONO":"3205125035","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3205125035-282116896-20250924081448.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3205125035|SIP\/CLARO_COLOMBIA-000017be|1758716059.6078|16:Normal Clearing|17:Network|61||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-1660-260-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18220-6-0-25000-","DATA":"2489938","ISLA":"neotell_colombia"} [2025-09-24 08:15:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015869140625) [2025-09-24 08:15:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116896) (2025-09-24 08:15:27) [2025-09-24 08:15:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:28] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6522 24-09-2025 08:15:28 [2025-09-24 08:15:28] production.INFO: [2025-09-24 08:15:28] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:28] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6522 [2025-09-24 08:15:28] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:28] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116905","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6522","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:50.507","CONEXION":"2025-09-24 08:15:02.157","FIN":"2025-09-24 08:15:26.070","DNIS":null,"ANI_TELEFONO":"3156279232","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3156279232-282116905-20250924081450.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3156279232|SIP\/CLARO_COLOMBIA-000017c7|1758716061.6087|16:Normal Clearing|16:PBX|25||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-440-140-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=11620-5-0-25000-1-800","DATA":"2399944","ISLA":"neotell_colombia"} [2025-09-24 08:15:28] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.00177001953125) [2025-09-24 08:15:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116905) (2025-09-24 08:15:28) [2025-09-24 08:15:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:29] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:29 [2025-09-24 08:15:29] production.INFO: [2025-09-24 08:15:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:29] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:29] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018041133880615) [2025-09-24 08:15:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-0000189a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132629396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935110","data":"2496482","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117038","id_llamada_ult":"282117038","conferencia":null,"grabando":"SI","grabacion":"3132629396-282117038-20250924081512.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001858","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017538070678711) [2025-09-24 08:15:29] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117038) (2025-09-24 08:15:29) [2025-09-24 08:15:29] production.INFO: RETO VALIDACION: TRUE (282117038) (2025-09-24 08:15:29) [2025-09-24 08:15:29] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:29] production.INFO: {"usuario":"6561","device":"SIP\/Esneider.lopez","ip":"192.168.10.171","port":"59626","status":"OK","id_agente_neotell":"6561","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:27","inicio_login_campania":"24\/09\/2025 07:59:27","channel":"SIP\/Esneider.lopez-0000189a","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:28","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:28","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132629396","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935110","data":"2496482","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117038","id_llamada_ult":"282117038","conferencia":null,"grabando":"SI","grabacion":"3132629396-282117038-20250924081512.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001858","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:29","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:29] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:30] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:30] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6561","BASE":"5803","IDCONTACTO":"141935110","DATA":"2496482"} [2025-09-24 08:15:30] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117038) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117038) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6245","BASE":"5803","IDCONTACTO":"141935001","DATA":"2489872"} [2025-09-24 08:15:30] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116900) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116900) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:30] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:30 [2025-09-24 08:15:30] production.INFO: [2025-09-24 08:15:30] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:30] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:30] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016930103302002) [2025-09-24 08:15:30] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-000018a6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043605607","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935069","data":"2480665","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116996","id_llamada_ult":"282116996","conferencia":null,"grabando":"SI","grabacion":"3043605607-282116996-20250924081505.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000182b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:30] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016098022460938) [2025-09-24 08:15:30] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282116996) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: RETO VALIDACION: TRUE (282116996) (2025-09-24 08:15:30) [2025-09-24 08:15:30] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:30] production.INFO: {"usuario":"6483","device":"SIP\/Nirdia.maceto","ip":"192.168.10.94","port":"55709","status":"OK","id_agente_neotell":"6483","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:35","inicio_login_campania":"24\/09\/2025 08:01:35","channel":"SIP\/Nirdia.maceto-000018a6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:29","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:29","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3043605607","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935069","data":"2480665","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282116996","id_llamada_ult":"282116996","conferencia":null,"grabando":"SI","grabacion":"3043605607-282116996-20250924081505.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000182b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:30","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:30] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:31] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:31] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6483","BASE":"5803","IDCONTACTO":"141935069","DATA":"2480665"} [2025-09-24 08:15:31] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282116996) (2025-09-24 08:15:31) [2025-09-24 08:15:31] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116996) (2025-09-24 08:15:31) [2025-09-24 08:15:32] production.ERROR: SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758719732) or (`reserved_at` <= 1758719642)) order by `id` asc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: select * from `jobs` where `queue` = sabanadatoscentrales and ((`reserved_at` is null and `available_at` <= 1758719732) or (`reserved_at` <= 1758719642)) order by `id` asc limit 1 for update) at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:712) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 {main} [previous exception] [object] (PDOException(code: 40001): SQLSTATE[40001]: Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction at /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php:373) [stacktrace] #0 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): PDOStatement->execute() #1 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(705): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}('select * from `...', Array) #2 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(672): Illuminate\\Database\\Connection->runQueryCallback('select * from `...', Array, Object(Closure)) #3 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Connection.php(376): Illuminate\\Database\\Connection->run('select * from `...', Array, Object(Closure)) #4 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2414): Illuminate\\Database\\Connection->select('select * from `...', Array, false) #5 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2402): Illuminate\\Database\\Query\\Builder->runSelect() #6 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2936): Illuminate\\Database\\Query\\Builder->Illuminate\\Database\\Query\\{closure}() #7 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2403): Illuminate\\Database\\Query\\Builder->onceWithColumns(Array, Object(Closure)) #8 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/BuildsQueries.php(294): Illuminate\\Database\\Query\\Builder->get(Array) #9 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(242): Illuminate\\Database\\Query\\Builder->first() #10 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(220): Illuminate\\Queue\\DatabaseQueue->getNextAvailableJob('sabanadatoscent...') #11 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(29): Illuminate\\Queue\\DatabaseQueue->Illuminate\\Queue\\{closure}(Object(Illuminate\\Database\\MySqlConnection)) #12 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/DatabaseQueue.php(223): Illuminate\\Database\\Connection->transaction(Object(Closure)) #13 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(345): Illuminate\\Queue\\DatabaseQueue->pop('sabanadatoscent...') #14 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(354): Illuminate\\Queue\\Worker->Illuminate\\Queue\\{closure}('sabanadatoscent...') #15 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(159): Illuminate\\Queue\\Worker->getNextJob(Object(Illuminate\\Queue\\DatabaseQueue), 'sabanadatoscent...') #16 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(117): Illuminate\\Queue\\Worker->daemon('database', 'sabanadatoscent...', Object(Illuminate\\Queue\\WorkerOptions)) #17 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'sabanadatoscent...') #18 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle() #19 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Util.php(40): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}() #20 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure)) #21 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(37): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure)) #22 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Container/Container.php(653): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL) #23 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(136): Illuminate\\Container\\Container->call(Array) #24 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Command/Command.php(298): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #25 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle)) #26 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(1040): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #27 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(301): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #28 /var/www/html/notificaciones.solventa.mx/public_html/vendor/symfony/console/Application.php(171): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #29 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Console/Application.php(94): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #30 /var/www/html/notificaciones.solventa.mx/public_html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(129): Illuminate\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #31 /var/www/html/notificaciones.solventa.mx/public_html/artisan(37): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput)) #32 {main} "} [2025-09-24 08:15:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:34] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:34 [2025-09-24 08:15:34] production.INFO: [2025-09-24 08:15:34] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:34] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:34] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017790794372559) [2025-09-24 08:15:34] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000018be","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:32","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:32","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114109750","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935133","data":"2449080","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117058","id_llamada_ult":"282117058","conferencia":null,"grabando":"SI","grabacion":"3114109750-282117058-20250924081516.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000186c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:34] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001802921295166) [2025-09-24 08:15:34] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117058) (2025-09-24 08:15:34) [2025-09-24 08:15:34] production.INFO: RETO VALIDACION: TRUE (282117058) (2025-09-24 08:15:34) [2025-09-24 08:15:34] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:34] production.INFO: {"usuario":"6478","device":"SIP\/Alexander.garcia","ip":"192.168.10.112","port":"51741","status":"OK","id_agente_neotell":"6478","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:32","inicio_login_campania":"24\/09\/2025 07:59:32","channel":"SIP\/Alexander.garcia-000018be","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:32","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:32","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3114109750","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935133","data":"2449080","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117058","id_llamada_ult":"282117058","conferencia":null,"grabando":"SI","grabacion":"3114109750-282117058-20250924081516.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000186c","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:34","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:34] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:34] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:34] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6478","BASE":"5803","IDCONTACTO":"141935133","DATA":"2449080"} [2025-09-24 08:15:34] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117058) (2025-09-24 08:15:34) [2025-09-24 08:15:34] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117058) (2025-09-24 08:15:34) [2025-09-24 08:15:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6478 24-09-2025 08:15:40 [2025-09-24 08:15:40] production.INFO: [2025-09-24 08:15:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6478 [2025-09-24 08:15:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117058","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6478","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:16.687","CONEXION":"2025-09-24 08:15:27.633","FIN":"2025-09-24 08:15:38.480","DNIS":null,"ANI_TELEFONO":"3114109750","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3114109750-282117058-20250924081516.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3114109750|SIP\/CLARO_COLOMBIA-0000186c|1758716087.6252|16:Normal Clearing|17:Network|86||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-340-2080-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10940-4-0-25000-","DATA":"2449080","ISLA":"neotell_colombia"} [2025-09-24 08:15:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016241073608398) [2025-09-24 08:15:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117058) (2025-09-24 08:15:40) [2025-09-24 08:15:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:41] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6631 24-09-2025 08:15:41 [2025-09-24 08:15:41] production.INFO: [2025-09-24 08:15:41] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:41] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6631 [2025-09-24 08:15:41] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:41] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116832","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6631","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:38.430","CONEXION":"2025-09-24 08:14:51.623","FIN":"2025-09-24 08:15:38.590","DNIS":null,"ANI_TELEFONO":"3224054061","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3224054061-282116832-20250924081438.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3224054061|SIP\/CLARO_COLOMBIA-0000177b|1758716049.6011|16:Normal Clearing|17:Network|29||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-440-2420-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13160-6-0-25000-","DATA":"2502311","ISLA":"neotell_colombia"} [2025-09-24 08:15:41] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001568078994751) [2025-09-24 08:15:41] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116832) (2025-09-24 08:15:41) [2025-09-24 08:15:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:42] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4775 24-09-2025 08:15:42 [2025-09-24 08:15:42] production.INFO: [2025-09-24 08:15:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:42] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4775 [2025-09-24 08:15:42] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116878","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4775","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:14:45.473","CONEXION":"2025-09-24 08:14:53.733","FIN":"2025-09-24 08:15:39.963","DNIS":null,"ANI_TELEFONO":"3107061119","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3107061119-282116878-20250924081445.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3107061119|SIP\/CLARO_COLOMBIA-000017ab|1758716056.6059|16:Normal Clearing|17:Network|63||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-100-500-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=8140-4-0-25000-1-","DATA":"2492595","ISLA":"neotell_colombia"} [2025-09-24 08:15:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017991065979004) [2025-09-24 08:15:42] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116878) (2025-09-24 08:15:42) [2025-09-24 08:15:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:42] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:42 [2025-09-24 08:15:42] production.INFO: [2025-09-24 08:15:42] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:42] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:42] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017681121826172) [2025-09-24 08:15:42] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-000018f6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012023467","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935155","data":"2427389","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117079","id_llamada_ult":"282117079","conferencia":null,"grabando":"SI","grabacion":"3012023467-282117079-20250924081522.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001883","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:42] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017211437225342) [2025-09-24 08:15:42] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117079) (2025-09-24 08:15:42) [2025-09-24 08:15:42] production.INFO: RETO VALIDACION: TRUE (282117079) (2025-09-24 08:15:42) [2025-09-24 08:15:42] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:42] production.INFO: {"usuario":"6268","device":"SIP\/Sharon.prieto","ip":"192.168.10.115","port":"63199","status":"OK","id_agente_neotell":"6268","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:34","inicio_login_campania":"24\/09\/2025 07:59:34","channel":"SIP\/Sharon.prieto-000018f6","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:41","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:41","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3012023467","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935155","data":"2427389","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117079","id_llamada_ult":"282117079","conferencia":null,"grabando":"SI","grabacion":"3012023467-282117079-20250924081522.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001883","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:42","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:42] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:42] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:43] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6268","BASE":"5803","IDCONTACTO":"141935155","DATA":"2427389"} [2025-09-24 08:15:43] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117079) (2025-09-24 08:15:43) [2025-09-24 08:15:43] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117079) (2025-09-24 08:15:43) [2025-09-24 08:15:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:48] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6268 24-09-2025 08:15:48 [2025-09-24 08:15:48] production.INFO: [2025-09-24 08:15:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:48] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6268 [2025-09-24 08:15:48] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:48] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117079","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6268","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:22.713","CONEXION":"2025-09-24 08:15:35.993","FIN":"2025-09-24 08:15:45.833","DNIS":null,"ANI_TELEFONO":"3012023467","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3012023467-282117079-20250924081522.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3012023467|SIP\/CLARO_COLOMBIA-00001883|1758716093.6275|16:Normal Clearing|17:Network|89||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1080-740-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13260-5-0-25000-","DATA":"2427389","ISLA":"neotell_colombia"} [2025-09-24 08:15:48] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:15:48] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117079) (2025-09-24 08:15:48) [2025-09-24 08:15:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:50] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:50 [2025-09-24 08:15:50] production.INFO: [2025-09-24 08:15:50] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:50] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:50] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016119480133057) [2025-09-24 08:15:50] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000191f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143020996","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934887","data":"2518493","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117101","id_llamada_ult":"282117101","conferencia":null,"grabando":"SI","grabacion":"3143020996-282117101-20250924081528.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000189b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:50] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017011165618896) [2025-09-24 08:15:50] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117101) (2025-09-24 08:15:50) [2025-09-24 08:15:50] production.INFO: RETO VALIDACION: TRUE (282117101) (2025-09-24 08:15:50) [2025-09-24 08:15:50] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:50] production.INFO: {"usuario":"6531","device":"SIP\/Isabella.santana","ip":"192.168.10.10","port":"58459","status":"OK","id_agente_neotell":"6531","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:59","inicio_login_campania":"24\/09\/2025 08:00:10","channel":"SIP\/Isabella.santana-0000191f","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:49","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:49","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3143020996","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"REINTENTADO","origen_llamada_ult":"REINTENTADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141934887","data":"2518493","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117101","id_llamada_ult":"282117101","conferencia":null,"grabando":"SI","grabacion":"3143020996-282117101-20250924081528.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000189b","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:50","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:50] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:50] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:51] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6531","BASE":"5803","IDCONTACTO":"141934887","DATA":"2518493"} [2025-09-24 08:15:51] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117101) (2025-09-24 08:15:51) [2025-09-24 08:15:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117101) (2025-09-24 08:15:51) [2025-09-24 08:15:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:15:51 [2025-09-24 08:15:51] production.INFO: [2025-09-24 08:15:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:15:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017349720001221) [2025-09-24 08:15:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001920","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3206266522","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935186","data":"2437195","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117130","id_llamada_ult":"282117130","conferencia":null,"grabando":"SI","grabacion":"3206266522-282117130-20250924081531.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000018b9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001690149307251) [2025-09-24 08:15:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117130) (2025-09-24 08:15:51) [2025-09-24 08:15:51] production.INFO: RETO VALIDACION: TRUE (282117130) (2025-09-24 08:15:51) [2025-09-24 08:15:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:15:51] production.INFO: {"usuario":"6471","device":"SIP\/Angela.patino","ip":"192.168.10.30","port":"50006","status":"OK","id_agente_neotell":"6471","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:20","inicio_login_campania":"24\/09\/2025 07:59:20","channel":"SIP\/Angela.patino-00001920","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:15:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:15:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3206266522","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935186","data":"2437195","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117130","id_llamada_ult":"282117130","conferencia":null,"grabando":"SI","grabacion":"3206266522-282117130-20250924081531.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000018b9","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:15:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:15:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:15:51] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:15:51] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6471","BASE":"5803","IDCONTACTO":"141935186","DATA":"2437195"} [2025-09-24 08:15:51] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117130) (2025-09-24 08:15:51) [2025-09-24 08:15:51] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117130) (2025-09-24 08:15:51) [2025-09-24 08:15:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:55] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6471 24-09-2025 08:15:55 [2025-09-24 08:15:55] production.INFO: [2025-09-24 08:15:55] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:55] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6471 [2025-09-24 08:15:55] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:55] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117130","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6471","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:31.790","CONEXION":"2025-09-24 08:15:44.597","FIN":"2025-09-24 08:15:53.143","DNIS":null,"ANI_TELEFONO":"3206266522","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3206266522-282117130-20250924081531.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3206266522|SIP\/CLARO_COLOMBIA-000018b9|1758716102.6329|16:Normal Clearing|17:Network|67||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-160-340-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12780-6-0-25000-1","DATA":"2437195","ISLA":"neotell_colombia"} [2025-09-24 08:15:55] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016961097717285) [2025-09-24 08:15:55] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117130) (2025-09-24 08:15:55) [2025-09-24 08:15:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:58] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6561 24-09-2025 08:15:58 [2025-09-24 08:15:58] production.INFO: [2025-09-24 08:15:58] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:15:58] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6561 [2025-09-24 08:15:59] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:15:59] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117038","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6561","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:12.647","CONEXION":"2025-09-24 08:15:23.173","FIN":"2025-09-24 08:15:56.643","DNIS":null,"ANI_TELEFONO":"3132629396","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3132629396-282117038-20250924081512.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3132629396|SIP\/CLARO_COLOMBIA-00001858|1758716083.6232|16:Normal Clearing|17:Network|81|SIP\/Esneider.lopez-0000189a|-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-400-680-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER","DATA":"2496482","ISLA":"neotell_colombia"} [2025-09-24 08:15:59] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017168521881104) [2025-09-24 08:15:59] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117038) (2025-09-24 08:15:59) [2025-09-24 08:16:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:02] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6531 24-09-2025 08:16:02 [2025-09-24 08:16:02] production.INFO: [2025-09-24 08:16:02] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:02] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6531 [2025-09-24 08:16:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:04] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:04 [2025-09-24 08:16:04] production.INFO: [2025-09-24 08:16:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:04] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:04] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0021750926971436) [2025-09-24 08:16:04] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00001970","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3014901723","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935279","data":"2329184","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117229","id_llamada_ult":"282117229","conferencia":null,"grabando":"SI","grabacion":"3014901723-282117229-20250924081548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000191e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:04] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018541812896729) [2025-09-24 08:16:04] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117229) (2025-09-24 08:16:04) [2025-09-24 08:16:04] production.INFO: RETO VALIDACION: TRUE (282117229) (2025-09-24 08:16:04) [2025-09-24 08:16:04] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:04] production.INFO: {"usuario":"6313","device":"SIP\/Diana.luzardo","ip":"192.168.10.2","port":"55297","status":"OK","id_agente_neotell":"6313","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:38","inicio_login_campania":"24\/09\/2025 07:59:38","channel":"SIP\/Diana.luzardo-00001970","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:02","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:02","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3014901723","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935279","data":"2329184","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117229","id_llamada_ult":"282117229","conferencia":null,"grabando":"SI","grabacion":"3014901723-282117229-20250924081548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000191e","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:04","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:04] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:04] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:04] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6313","BASE":"5803","IDCONTACTO":"141935279","DATA":"2329184"} [2025-09-24 08:16:04] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117229) (2025-09-24 08:16:04) [2025-09-24 08:16:04] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117229) (2025-09-24 08:16:04) [2025-09-24 08:16:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:04] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6483 24-09-2025 08:16:04 [2025-09-24 08:16:04] production.INFO: [2025-09-24 08:16:04] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:04] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6483 [2025-09-24 08:16:05] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116996","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6483","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:05.603","CONEXION":"2025-09-24 08:15:24.313","FIN":"2025-09-24 08:16:02.020","DNIS":null,"ANI_TELEFONO":"3043605607","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3043605607-282116996-20250924081505.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3043605607|SIP\/CLARO_COLOMBIA-0000182b|1758716076.6187|16:Normal Clearing|16:PBX|97||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-660-60-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18780-4-0-25000-1-800-","DATA":"2480665","ISLA":"neotell_colombia"} [2025-09-24 08:16:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017459392547607) [2025-09-24 08:16:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116996) (2025-09-24 08:16:05) [2025-09-24 08:16:05] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117101","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6531","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:28.757","CONEXION":"2025-09-24 08:15:44.057","FIN":"2025-09-24 08:16:00.183","DNIS":null,"ANI_TELEFONO":"3143020996","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3143020996-282117101-20250924081528.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3143020996|SIP\/CLARO_COLOMBIA-0000189b|1758716099.6299|16:Normal Clearing|17:Network|0||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-120-760-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15340-5-0-25000-1-8","DATA":"2518493","ISLA":"neotell_colombia"} [2025-09-24 08:16:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017337799072266) [2025-09-24 08:16:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117101) (2025-09-24 08:16:05) [2025-09-24 08:16:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:09] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4723 24-09-2025 08:16:09 [2025-09-24 08:16:09] production.INFO: [2025-09-24 08:16:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:09] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4723 [2025-09-24 08:16:09] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282113446","DEVICE":"CLARO_DIGITAL","IDAPLICACION":"37","USUARIO":"4723","COLA":"4","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:04:47.407","CONEXION":"2025-09-24 08:04:47.453","FIN":"2025-09-24 08:16:07.333","DNIS":"3103157271","ANI_TELEFONO":"3202849344","TIPO_DISCADOR":"NotSet","DIRECCION":"ENTRANTE","GRABACION":"3202849344-282113446-20250924080447.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0||SIP\/CLARO_DIGITAL-000009a2|1758715457.2466|16:Normal Clearing|16:PBX|74||-1|NotSet|","DATA":null,"ISLA":"neotell_colombia"} [2025-09-24 08:16:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015521049499512) [2025-09-24 08:16:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282113446) (2025-09-24 08:16:09) [2025-09-24 08:16:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:09] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:09 [2025-09-24 08:16:09] production.INFO: [2025-09-24 08:16:09] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:09] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:09] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017950534820557) [2025-09-24 08:16:09] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00001988","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3026466636","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935321","data":"2768060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117270","id_llamada_ult":"282117270","conferencia":null,"grabando":"SI","grabacion":"3026466636-282117270-20250924081555.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001949","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:09] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015769004821777) [2025-09-24 08:16:09] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117270) (2025-09-24 08:16:09) [2025-09-24 08:16:09] production.INFO: RETO VALIDACION: TRUE (282117270) (2025-09-24 08:16:09) [2025-09-24 08:16:09] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:09] production.INFO: {"usuario":"6629","device":"SIP\/Duvan.ballen","ip":"192.168.10.15","port":"53406","status":"OK","id_agente_neotell":"6629","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:08:01","inicio_login_campania":"24\/09\/2025 08:08:02","channel":"SIP\/Duvan.ballen-00001988","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:08","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:08","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3026466636","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935321","data":"2768060","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117270","id_llamada_ult":"282117270","conferencia":null,"grabando":"SI","grabacion":"3026466636-282117270-20250924081555.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001949","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:09","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:09] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:10] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:10] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6629","BASE":"5803","IDCONTACTO":"141935321","DATA":"2768060"} [2025-09-24 08:16:10] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117270) (2025-09-24 08:16:10) [2025-09-24 08:16:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117270) (2025-09-24 08:16:10) [2025-09-24 08:16:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:11] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6630 24-09-2025 08:16:11 [2025-09-24 08:16:11] production.INFO: [2025-09-24 08:16:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:11] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:16:11] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282115868","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:11:52.163","CONEXION":"2025-09-24 08:12:07.547","FIN":"2025-09-24 08:16:08.890","DNIS":null,"ANI_TELEFONO":"3002750943","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3002750943-282115868-20250924081152.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3002750943|SIP\/CLARO_COLOMBIA-00001384|1758715882.4996|16:Normal Clearing|17:Network|85||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1380-1040-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15460-6-0-25000","DATA":"2656049","ISLA":"neotell_colombia"} [2025-09-24 08:16:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017158985137939) [2025-09-24 08:16:11] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282115868) (2025-09-24 08:16:11) [2025-09-24 08:16:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:11] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:11 [2025-09-24 08:16:11] production.INFO: [2025-09-24 08:16:11] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:11] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:11] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018298625946045) [2025-09-24 08:16:11] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-00001993","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213129972","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935298","data":"2773664","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117246","id_llamada_ult":"282117246","conferencia":null,"grabando":"SI","grabacion":"3213129972-282117246-20250924081551.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001931","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:11] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017189979553223) [2025-09-24 08:16:11] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117246) (2025-09-24 08:16:11) [2025-09-24 08:16:11] production.INFO: RETO VALIDACION: TRUE (282117246) (2025-09-24 08:16:11) [2025-09-24 08:16:11] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:11] production.INFO: {"usuario":"6292","device":"SIP\/Andres.castillo","ip":"192.168.10.50","port":"54632","status":"OK","id_agente_neotell":"6292","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:05:58","inicio_login_campania":"24\/09\/2025 08:11:14","channel":"SIP\/Andres.castillo-00001993","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:10","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:10","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3213129972","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935298","data":"2773664","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117246","id_llamada_ult":"282117246","conferencia":null,"grabando":"SI","grabacion":"3213129972-282117246-20250924081551.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001931","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:11","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:11] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:11] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:12] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6292","BASE":"5803","IDCONTACTO":"141935298","DATA":"2773664"} [2025-09-24 08:16:12] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117246) (2025-09-24 08:16:12) [2025-09-24 08:16:12] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117246) (2025-09-24 08:16:12) [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6629 24-09-2025 08:16:16 [2025-09-24 08:16:16] production.INFO: [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6629 [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:16 [2025-09-24 08:16:16] production.INFO: [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018329620361328) [2025-09-24 08:16:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000019a8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3015780743","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935356","data":"2420356","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117303","id_llamada_ult":"282117303","conferencia":null,"grabando":"SI","grabacion":"3015780743-282117303-20250924081601.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000196a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016939640045166) [2025-09-24 08:16:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117303) (2025-09-24 08:16:16) [2025-09-24 08:16:16] production.INFO: RETO VALIDACION: TRUE (282117303) (2025-09-24 08:16:16) [2025-09-24 08:16:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:16] production.INFO: {"usuario":"2064","device":"SIP\/Sergio.martinez","ip":"192.168.10.209","port":"51376","status":"OK","id_agente_neotell":"2064","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:28","inicio_login_campania":"24\/09\/2025 07:58:29","channel":"SIP\/Sergio.martinez-000019a8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3015780743","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935356","data":"2420356","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117303","id_llamada_ult":"282117303","conferencia":null,"grabando":"SI","grabacion":"3015780743-282117303-20250924081601.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000196a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:16] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117270","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6629","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:55.957","CONEXION":"2025-09-24 08:16:03.077","FIN":"2025-09-24 08:16:14.187","DNIS":null,"ANI_TELEFONO":"3026466636","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3026466636-282117270-20250924081555.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3026466636|SIP\/CLARO_COLOMBIA-00001949|1758716126.6473|16:Normal Clearing|17:Network|53||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-360-2900-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7000-5-0-25000-1","DATA":"2768060","ISLA":"neotell_colombia"} [2025-09-24 08:16:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016219615936279) [2025-09-24 08:16:16] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117270) (2025-09-24 08:16:16) [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:16 [2025-09-24 08:16:16] production.INFO: [2025-09-24 08:16:16] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:16] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:16] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016849040985107) [2025-09-24 08:16:16] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000019a7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146207527","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935284","data":"2362693","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117236","id_llamada_ult":"282117236","conferencia":null,"grabando":"SI","grabacion":"3146207527-282117236-20250924081549.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001927","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:16] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0019581317901611) [2025-09-24 08:16:16] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117236) (2025-09-24 08:16:16) [2025-09-24 08:16:16] production.INFO: RETO VALIDACION: TRUE (282117236) (2025-09-24 08:16:16) [2025-09-24 08:16:16] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:16] production.INFO: {"usuario":"6472","device":"SIP\/Dayan.jimenez","ip":"192.168.10.170","port":"60697","status":"OK","id_agente_neotell":"6472","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:28","inicio_login_campania":"24\/09\/2025 07:59:28","channel":"SIP\/Dayan.jimenez-000019a7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3146207527","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935284","data":"2362693","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117236","id_llamada_ult":"282117236","conferencia":null,"grabando":"SI","grabacion":"3146207527-282117236-20250924081549.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001927","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:16","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:16] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:16] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"2064","BASE":"5803","IDCONTACTO":"141935356","DATA":"2420356"} [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117303) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117303) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6472","BASE":"5803","IDCONTACTO":"141935284","DATA":"2362693"} [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117236) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117236) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:17] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:17 [2025-09-24 08:16:17] production.INFO: [2025-09-24 08:16:17] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:17] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:17] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016260147094727) [2025-09-24 08:16:17] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-000019af","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3224095562","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935342","data":"2793793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117290","id_llamada_ult":"282117290","conferencia":null,"grabando":"SI","grabacion":"3224095562-282117290-20250924081558.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000195d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:17] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016820430755615) [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117290) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: RETO VALIDACION: TRUE (282117290) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:17] production.INFO: {"usuario":"6248","device":"SIP\/Nicole.penarete","ip":"192.168.10.67","port":"62449","status":"OK","id_agente_neotell":"6248","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:03","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Nicole.penarete-000019af","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:15","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:15","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3224095562","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935342","data":"2793793","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117290","id_llamada_ult":"282117290","conferencia":null,"grabando":"SI","grabacion":"3224095562-282117290-20250924081558.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000195d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:17","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:17] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:17] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:17] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6248","BASE":"5803","IDCONTACTO":"141935342","DATA":"2793793"} [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117290) (2025-09-24 08:16:17) [2025-09-24 08:16:17] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117290) (2025-09-24 08:16:17) [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:18 [2025-09-24 08:16:18] production.INFO: [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:18] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017337799072266) [2025-09-24 08:16:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-000019b7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3053416162","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935322","data":"2756621","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117274","id_llamada_ult":"282117274","conferencia":null,"grabando":"SI","grabacion":"3053416162-282117274-20250924081555.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000194d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016698837280273) [2025-09-24 08:16:18] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117274) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: RETO VALIDACION: TRUE (282117274) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:18] production.INFO: {"usuario":"1606","device":"SIP\/Maria.arraut","ip":"192.168.10.60","port":"49309","status":"OK","id_agente_neotell":"1606","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:15","inicio_login_campania":"24\/09\/2025 07:59:15","channel":"SIP\/Maria.arraut-000019b7","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:16","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:16","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3053416162","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935322","data":"2756621","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117274","id_llamada_ult":"282117274","conferencia":null,"grabando":"SI","grabacion":"3053416162-282117274-20250924081555.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000194d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:18 [2025-09-24 08:16:18] production.INFO: [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:18] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016839504241943) [2025-09-24 08:16:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000019b8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113728076","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935301","data":"2259519","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117252","id_llamada_ult":"282117252","conferencia":null,"grabando":"SI","grabacion":"3113728076-282117252-20250924081551.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001937","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0015630722045898) [2025-09-24 08:16:18] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117252) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: RETO VALIDACION: TRUE (282117252) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:18] production.INFO: {"usuario":"6335","device":"SIP\/Leidy.ruiz","ip":"192.168.10.106","port":"59240","status":"OK","id_agente_neotell":"6335","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:01","inicio_login_campania":"24\/09\/2025 08:00:01","channel":"SIP\/Leidy.ruiz-000019b8","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3113728076","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935301","data":"2259519","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117252","id_llamada_ult":"282117252","conferencia":null,"grabando":"SI","grabacion":"3113728076-282117252-20250924081551.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001937","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:18] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:18] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"1606","BASE":"5803","IDCONTACTO":"141935322","DATA":"2756621"} [2025-09-24 08:16:18] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117274) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117274) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:18 [2025-09-24 08:16:18] production.INFO: [2025-09-24 08:16:18] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:18] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:18] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018661022186279) [2025-09-24 08:16:18] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000019b9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3209212439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935281","data":"2430411","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117228","id_llamada_ult":"282117228","conferencia":null,"grabando":"SI","grabacion":"3209212439-282117228-20250924081548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000191d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018041133880615) [2025-09-24 08:16:18] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117228) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: RETO VALIDACION: TRUE (282117228) (2025-09-24 08:16:18) [2025-09-24 08:16:18] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:18] production.INFO: {"usuario":"4747","device":"SIP\/Caroline.rojas","ip":"192.168.10.145","port":"61399","status":"OK","id_agente_neotell":"4747","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:36","inicio_login_campania":"24\/09\/2025 07:59:36","channel":"SIP\/Caroline.rojas-000019b9","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:17","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:17","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3209212439","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935281","data":"2430411","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117228","id_llamada_ult":"282117228","conferencia":null,"grabando":"SI","grabacion":"3209212439-282117228-20250924081548.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000191d","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:18","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:18] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:18] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:19] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6335","BASE":"5803","IDCONTACTO":"141935301","DATA":"2259519"} [2025-09-24 08:16:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117252) (2025-09-24 08:16:19) [2025-09-24 08:16:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117252) (2025-09-24 08:16:19) [2025-09-24 08:16:19] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:19] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:16:19] production.ERROR: Datos enviados: {"USUARIO":"4747","BASE":"5803","IDCONTACTO":"141935281","DATA":"2430411"} [2025-09-24 08:16:19] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 669 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=4747&BASE=5803&IDCONTACTO=141935281&DATA=2430411 [2025-09-24 08:16:19] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117228) (2025-09-24 08:16:19) [2025-09-24 08:16:19] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117228) (2025-09-24 08:16:19) [2025-09-24 08:16:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:22] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6472 24-09-2025 08:16:22 [2025-09-24 08:16:22] production.INFO: [2025-09-24 08:16:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:22] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:16:22] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117236","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:49.917","CONEXION":"2025-09-24 08:16:09.717","FIN":"2025-09-24 08:16:19.820","DNIS":null,"ANI_TELEFONO":"3146207527","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3146207527-282117236-20250924081549.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3146207527|SIP\/CLARO_COLOMBIA-00001927|1758716120.6439|16:Normal Clearing|17:Network|82||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-520-920-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19880-6-0-25000-1","DATA":"2362693","ISLA":"neotell_colombia"} [2025-09-24 08:16:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.001640796661377) [2025-09-24 08:16:22] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117236) (2025-09-24 08:16:22) [2025-09-24 08:16:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:22] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:22 [2025-09-24 08:16:22] production.INFO: [2025-09-24 08:16:22] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:22] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:22] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017189979553223) [2025-09-24 08:16:22] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000019d0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3244814397","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935337","data":"2756849","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117287","id_llamada_ult":"282117287","conferencia":null,"grabando":"SI","grabacion":"3244814397-282117287-20250924081557.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000195a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:22] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016040802001953) [2025-09-24 08:16:22] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117287) (2025-09-24 08:16:22) [2025-09-24 08:16:22] production.INFO: RETO VALIDACION: TRUE (282117287) (2025-09-24 08:16:22) [2025-09-24 08:16:22] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:22] production.INFO: {"usuario":"6564","device":"SIP\/Jenny.beltran","ip":"192.168.10.233","port":"54041","status":"OK","id_agente_neotell":"6564","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:59","inicio_login_campania":"24\/09\/2025 07:59:59","channel":"SIP\/Jenny.beltran-000019d0","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:21","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:21","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3244814397","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935337","data":"2756849","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117287","id_llamada_ult":"282117287","conferencia":null,"grabando":"SI","grabacion":"3244814397-282117287-20250924081557.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-0000195a","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:22","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:22] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:23] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:23 [2025-09-24 08:16:23] production.INFO: [2025-09-24 08:16:23] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:23] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:23] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016820430755615) [2025-09-24 08:16:23] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-000019d1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3203616778","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935395","data":"2388055","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117346","id_llamada_ult":"282117346","conferencia":null,"grabando":"SI","grabacion":"3203616778-282117346-20250924081610.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001998","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:23] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016829967498779) [2025-09-24 08:16:23] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117346) (2025-09-24 08:16:23) [2025-09-24 08:16:23] production.INFO: RETO VALIDACION: TRUE (282117346) (2025-09-24 08:16:23) [2025-09-24 08:16:23] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:23] production.INFO: {"usuario":"6452","device":"SIP\/Junior.palencia","ip":"192.168.10.127","port":"60165","status":"OK","id_agente_neotell":"6452","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:05","inicio_login_campania":"24\/09\/2025 08:00:06","channel":"SIP\/Junior.palencia-000019d1","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:22","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:22","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3203616778","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935395","data":"2388055","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117346","id_llamada_ult":"282117346","conferencia":null,"grabando":"SI","grabacion":"3203616778-282117346-20250924081610.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001998","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:23","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:23] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6564","BASE":"5803","IDCONTACTO":"141935337","DATA":"2756849"} [2025-09-24 08:16:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117287) (2025-09-24 08:16:23) [2025-09-24 08:16:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117287) (2025-09-24 08:16:23) [2025-09-24 08:16:23] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:23] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6452","BASE":"5803","IDCONTACTO":"141935395","DATA":"2388055"} [2025-09-24 08:16:23] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117346) (2025-09-24 08:16:23) [2025-09-24 08:16:23] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117346) (2025-09-24 08:16:23) [2025-09-24 08:16:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:26] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:26 [2025-09-24 08:16:26] production.INFO: [2025-09-24 08:16:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:26] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:26] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017919540405273) [2025-09-24 08:16:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000019e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3242515206","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935349","data":"2678838","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117297","id_llamada_ult":"282117297","conferencia":null,"grabando":"SI","grabacion":"3242515206-282117297-20250924081559.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001964","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017030239105225) [2025-09-24 08:16:26] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117297) (2025-09-24 08:16:26) [2025-09-24 08:16:26] production.INFO: RETO VALIDACION: TRUE (282117297) (2025-09-24 08:16:26) [2025-09-24 08:16:26] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:26] production.INFO: {"usuario":"6336","device":"SIP\/Giseth.galeano","ip":"192.168.10.68","port":"62222","status":"OK","id_agente_neotell":"6336","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:47","inicio_login_campania":"24\/09\/2025 07:59:47","channel":"SIP\/Giseth.galeano-000019e4","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:25","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3242515206","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935349","data":"2678838","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117297","id_llamada_ult":"282117297","conferencia":null,"grabando":"SI","grabacion":"3242515206-282117297-20250924081559.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001964","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:26","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:26] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:26] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:2064 24-09-2025 08:16:26 [2025-09-24 08:16:26] production.INFO: [2025-09-24 08:16:26] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:26] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=2064 [2025-09-24 08:16:26] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:26] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:26] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117303","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"2064","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:16:01.997","CONEXION":"2025-09-24 08:16:09.987","FIN":"2025-09-24 08:16:24.383","DNIS":null,"ANI_TELEFONO":"3015780743","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3015780743-282117303-20250924081601.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3015780743|SIP\/CLARO_COLOMBIA-0000196a|1758716132.6506|16:Normal Clearing|17:Network|39||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-400-3440-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=7880-2-0-25000-1","DATA":"2420356","ISLA":"neotell_colombia"} [2025-09-24 08:16:26] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016310214996338) [2025-09-24 08:16:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117303) (2025-09-24 08:16:26) [2025-09-24 08:16:26] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6336","BASE":"5803","IDCONTACTO":"141935349","DATA":"2678838"} [2025-09-24 08:16:26] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117297) (2025-09-24 08:16:26) [2025-09-24 08:16:26] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117297) (2025-09-24 08:16:26) [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:27 [2025-09-24 08:16:27] production.INFO: [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017740726470947) [2025-09-24 08:16:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000019e5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:25","id_campania":"37","campania_ult":"37","cola":"4","cola_ult":"4","dnis":"3103157185","ani":"3112289194","telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"NotSet","origen_llamada":null,"origen_llamada_ult":null,"direccion":"ENTRANTE","direccion_ult":"ENTRANTE","crm":"-1","base":"0","id_contacto":"0","data":null,"clave":"1193297088","campo_busqueda":null,"id_agenda":null,"id_llamada":"282117157","id_llamada_ult":"282117157","conferencia":null,"grabando":"SI","grabacion":"3112289194-282117157-20250924081535.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_DIGITAL-000018d5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0018308162689209) [2025-09-24 08:16:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117157) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: RETO VALIDACION: TRUE (282117157) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:27] production.INFO: {"usuario":"6438","device":"SIP\/Jimmys.guerrero","ip":"192.168.10.91","port":"51537","status":"OK","id_agente_neotell":"6438","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:01:02","inicio_login_campania":"24\/09\/2025 08:01:02","channel":"SIP\/Jimmys.guerrero-000019e5","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:25","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:25","id_campania":"37","campania_ult":"37","cola":"4","cola_ult":"4","dnis":"3103157185","ani":"3112289194","telefono":null,"tipo_llamada":"NotSet","tipo_llamada_ult":"NotSet","origen_llamada":null,"origen_llamada_ult":null,"direccion":"ENTRANTE","direccion_ult":"ENTRANTE","crm":"-1","base":"0","id_contacto":"0","data":null,"clave":"1193297088","campo_busqueda":null,"id_agenda":null,"id_llamada":"282117157","id_llamada_ult":"282117157","conferencia":null,"grabando":"SI","grabacion":"3112289194-282117157-20250924081535.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_DIGITAL-000018d5","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:27] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:27] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6438","BASE":"0","IDCONTACTO":"0","DATA":null} [2025-09-24 08:16:27] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117157) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117157) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:27 [2025-09-24 08:16:27] production.INFO: [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:27] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016791820526123) [2025-09-24 08:16:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000019ea","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3235864472","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935391","data":"2278693","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117339","id_llamada_ult":"282117339","conferencia":null,"grabando":"SI","grabacion":"3235864472-282117339-20250924081609.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001990","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016319751739502) [2025-09-24 08:16:27] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117339) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: RETO VALIDACION: TRUE (282117339) (2025-09-24 08:16:27) [2025-09-24 08:16:27] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:27] production.INFO: {"usuario":"6632","device":"SIP\/Maryuri.galvez","ip":"192.168.10.64","port":"58899","status":"OK","id_agente_neotell":"6632","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:59:26","inicio_login_campania":"24\/09\/2025 07:59:26","channel":"SIP\/Maryuri.galvez-000019ea","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:26","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:26","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3235864472","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935391","data":"2278693","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117339","id_llamada_ult":"282117339","conferencia":null,"grabando":"SI","grabacion":"3235864472-282117339-20250924081609.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001990","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:27","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:27] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4747 24-09-2025 08:16:27 [2025-09-24 08:16:27] production.INFO: [2025-09-24 08:16:27] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:27] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4747 [2025-09-24 08:16:27] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:27] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117228","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4747","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:48.900","CONEXION":"2025-09-24 08:16:12.137","FIN":"2025-09-24 08:16:25.480","DNIS":null,"ANI_TELEFONO":"3209212439","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3209212439-282117228-20250924081548.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3209212439|SIP\/CLARO_COLOMBIA-0000191d|1758716119.6429|16:Normal Clearing|16:PBX|37||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-420-2060-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=23380-6-0-25000-1-80","DATA":"2430411","ISLA":"neotell_colombia"} [2025-09-24 08:16:27] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017409324645996) [2025-09-24 08:16:27] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117228) (2025-09-24 08:16:27) [2025-09-24 08:16:28] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:28] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6632","BASE":"5803","IDCONTACTO":"141935391","DATA":"2278693"} [2025-09-24 08:16:28] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117339) (2025-09-24 08:16:28) [2025-09-24 08:16:28] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117339) (2025-09-24 08:16:28) [2025-09-24 08:16:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:29] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6632 24-09-2025 08:16:29 [2025-09-24 08:16:29] production.INFO: [2025-09-24 08:16:29] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:29] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6632 [2025-09-24 08:16:29] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:29] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117339","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6632","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:16:09.050","CONEXION":"2025-09-24 08:16:21.250","FIN":"2025-09-24 08:16:27.147","DNIS":null,"ANI_TELEFONO":"3235864472","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3235864472-282117339-20250924081609.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3235864472|SIP\/CLARO_COLOMBIA-00001990|1758716139.6544|16:Normal Clearing|17:Network|60||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-240-600-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12160-4-0-25000-1","DATA":"2278693","ISLA":"neotell_colombia"} [2025-09-24 08:16:29] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017859935760498) [2025-09-24 08:16:29] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117339) (2025-09-24 08:16:29) [2025-09-24 08:16:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:31] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:31 [2025-09-24 08:16:31] production.INFO: [2025-09-24 08:16:31] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:31] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:31] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016491413116455) [2025-09-24 08:16:31] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00001a06","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3152538179","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935373","data":"2441516","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117316","id_llamada_ult":"282117316","conferencia":null,"grabando":"SI","grabacion":"3152538179-282117316-20250924081605.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001978","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:31] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001594066619873) [2025-09-24 08:16:31] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117316) (2025-09-24 08:16:31) [2025-09-24 08:16:31] production.INFO: RETO VALIDACION: TRUE (282117316) (2025-09-24 08:16:31) [2025-09-24 08:16:31] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:31] production.INFO: {"usuario":"4609","device":"SIP\/Daissy.cuervo","ip":"192.168.10.164","port":"60589","status":"OK","id_agente_neotell":"4609","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:57:52","inicio_login_campania":"24\/09\/2025 08:02:43","channel":"SIP\/Daissy.cuervo-00001a06","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:30","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:30","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3152538179","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935373","data":"2441516","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117316","id_llamada_ult":"282117316","conferencia":null,"grabando":"SI","grabacion":"3152538179-282117316-20250924081605.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001978","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:31","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:31] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:31] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:32] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"4609","BASE":"5803","IDCONTACTO":"141935373","DATA":"2441516"} [2025-09-24 08:16:32] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117316) (2025-09-24 08:16:32) [2025-09-24 08:16:32] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117316) (2025-09-24 08:16:32) [2025-09-24 08:16:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:35] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:1606 24-09-2025 08:16:35 [2025-09-24 08:16:35] production.INFO: [2025-09-24 08:16:35] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:35] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=1606 [2025-09-24 08:16:35] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:35] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117274","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"1606","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:55.963","CONEXION":"2025-09-24 08:16:11.673","FIN":"2025-09-24 08:16:33.523","DNIS":null,"ANI_TELEFONO":"3053416162","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3053416162-282117274-20250924081555.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3053416162|SIP\/CLARO_COLOMBIA-0000194d|1758716126.6477|16:Normal Clearing|17:Network|68||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-880-60-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=15800-4-0-25000-1-","DATA":"2756621","ISLA":"neotell_colombia"} [2025-09-24 08:16:35] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016598701477051) [2025-09-24 08:16:35] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117274) (2025-09-24 08:16:35) [2025-09-24 08:16:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:36] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6564 24-09-2025 08:16:36 [2025-09-24 08:16:36] production.INFO: [2025-09-24 08:16:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:36] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:16:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:36] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:36 [2025-09-24 08:16:36] production.INFO: [2025-09-24 08:16:36] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:36] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:36] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017189979553223) [2025-09-24 08:16:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00001a24","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153876594","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935417","data":"2160265","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117366","id_llamada_ult":"282117366","conferencia":null,"grabando":"SI","grabacion":"3153876594-282117366-20250924081615.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000019ae","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016660690307617) [2025-09-24 08:16:36] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117366) (2025-09-24 08:16:36) [2025-09-24 08:16:36] production.INFO: RETO VALIDACION: TRUE (282117366) (2025-09-24 08:16:36) [2025-09-24 08:16:36] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:36] production.INFO: {"usuario":"6627","device":"SIP\/Cindy.mestizo","ip":"192.168.10.231","port":"60601","status":"OK","id_agente_neotell":"6627","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:00:13","inicio_login_campania":"24\/09\/2025 08:00:13","channel":"SIP\/Cindy.mestizo-00001a24","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:35","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:35","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3153876594","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935417","data":"2160265","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117366","id_llamada_ult":"282117366","conferencia":null,"grabando":"SI","grabacion":"3153876594-282117366-20250924081615.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000019ae","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:36","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:36] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:36] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:36] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117287","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:57.967","CONEXION":"2025-09-24 08:16:16.473","FIN":"2025-09-24 08:16:33.997","DNIS":null,"ANI_TELEFONO":"3244814397","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3244814397-282117287-20250924081557.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3244814397|SIP\/CLARO_COLOMBIA-0000195a|1758716128.6490|16:Normal Clearing|17:Network|81||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-1280-2020-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=18600-4-0-25000","DATA":"2756849","ISLA":"neotell_colombia"} [2025-09-24 08:16:36] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016889572143555) [2025-09-24 08:16:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117287) (2025-09-24 08:16:36) [2025-09-24 08:16:36] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:36] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6627","BASE":"5803","IDCONTACTO":"141935417","DATA":"2160265"} [2025-09-24 08:16:36] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117366) (2025-09-24 08:16:36) [2025-09-24 08:16:36] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117366) (2025-09-24 08:16:36) [2025-09-24 08:16:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:37] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6452 24-09-2025 08:16:37 [2025-09-24 08:16:37] production.INFO: [2025-09-24 08:16:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:37] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6452 [2025-09-24 08:16:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:37] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6628 24-09-2025 08:16:37 [2025-09-24 08:16:37] production.INFO: [2025-09-24 08:16:37] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:37] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6628 [2025-09-24 08:16:37] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117346","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6452","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:16:10.090","CONEXION":"2025-09-24 08:16:16.660","FIN":"2025-09-24 08:16:35.363","DNIS":null,"ANI_TELEFONO":"3203616778","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3203616778-282117346-20250924081610.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3203616778|SIP\/CLARO_COLOMBIA-00001998|1758716140.6552|16:Normal Clearing|17:Network|57||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-0-1380-100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=6460-3-0-25000-1","DATA":"2388055","ISLA":"neotell_colombia"} [2025-09-24 08:16:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016531944274902) [2025-09-24 08:16:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117346) (2025-09-24 08:16:37) [2025-09-24 08:16:37] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:37] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282116511","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6628","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:13:42.933","CONEXION":"2025-09-24 08:13:55.983","FIN":"2025-09-24 08:16:35.427","DNIS":null,"ANI_TELEFONO":"3136912933","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3136912933-282116511-20250924081342.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3136912933|SIP\/CLARO_COLOMBIA-0000162b|1758715993.5675|16:Normal Clearing|17:Network|62||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1020-1160-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=13040-2-0-25000","DATA":"2597269","ISLA":"neotell_colombia"} [2025-09-24 08:16:37] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0015819072723389) [2025-09-24 08:16:37] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282116511) (2025-09-24 08:16:37) [2025-09-24 08:16:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:40] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6335 24-09-2025 08:16:40 [2025-09-24 08:16:40] production.INFO: [2025-09-24 08:16:40] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:40] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6335 [2025-09-24 08:16:40] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:40] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117252","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6335","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:51.933","CONEXION":"2025-09-24 08:16:12.070","FIN":"2025-09-24 08:16:38.507","DNIS":null,"ANI_TELEFONO":"3113728076","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3113728076-282117252-20250924081551.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3113728076|SIP\/CLARO_COLOMBIA-00001937|1758716122.6455|16:Normal Clearing|17:Network|69||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-1020-2220-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=20340-5-0-25000","DATA":"2259519","ISLA":"neotell_colombia"} [2025-09-24 08:16:40] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019900798797607) [2025-09-24 08:16:40] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117252) (2025-09-24 08:16:40) [2025-09-24 08:16:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:46] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:4609 24-09-2025 08:16:46 [2025-09-24 08:16:46] production.INFO: [2025-09-24 08:16:46] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:46] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=4609 [2025-09-24 08:16:46] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:46] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117316","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"4609","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:16:05.027","CONEXION":"2025-09-24 08:16:24.840","FIN":"2025-09-24 08:16:44.063","DNIS":null,"ANI_TELEFONO":"3152538179","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3152538179-282117316-20250924081605.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3152538179|SIP\/CLARO_COLOMBIA-00001978|1758716135.6520|16:Normal Clearing|17:Network|27||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-3-0-940-1520-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=19920-6-0-25000-","DATA":"2441516","ISLA":"neotell_colombia"} [2025-09-24 08:16:46] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0017378330230713) [2025-09-24 08:16:46] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117316) (2025-09-24 08:16:46) [2025-09-24 08:16:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:49] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 190.158.10.58 usuario:6438 24-09-2025 08:16:49 [2025-09-24 08:16:49] production.INFO: [2025-09-24 08:16:49] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:49] production.INFO: COLGADO MARCA DISPONIBLE http://190.158.10.58/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6438 [2025-09-24 08:16:49] production.INFO: DISPONIBLE RESPONSE 200 [2025-09-24 08:16:49] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282117157","DEVICE":"CLARO_DIGITAL","IDAPLICACION":"37","USUARIO":"6438","COLA":"4","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:15:35.110","CONEXION":"2025-09-24 08:15:35.163","FIN":"2025-09-24 08:16:47.357","DNIS":"3103157185","ANI_TELEFONO":"3112289194","TIPO_DISCADOR":"NotSet","DIRECCION":"ENTRANTE","GRABACION":"3112289194-282117157-20250924081535.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0||SIP\/CLARO_DIGITAL-000018d5|1758716105.6357|16:Normal Clearing|16:PBX|2||-1|NotSet|","DATA":null,"ISLA":"neotell_colombia"} [2025-09-24 08:16:49] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0018489360809326) [2025-09-24 08:16:49] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117157) (2025-09-24 08:16:49) [2025-09-24 08:16:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:51] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:51 [2025-09-24 08:16:51] production.INFO: [2025-09-24 08:16:51] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:51] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:51] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0016858577728271) [2025-09-24 08:16:51] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001a82","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132893935","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935497","data":"1972644","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117460","id_llamada_ult":"282117460","conferencia":null,"grabando":"SI","grabacion":"3132893935-282117460-20250924081632.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001a16","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:51] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017518997192383) [2025-09-24 08:16:51] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117460) (2025-09-24 08:16:51) [2025-09-24 08:16:51] production.INFO: RETO VALIDACION: TRUE (282117460) (2025-09-24 08:16:51) [2025-09-24 08:16:51] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:51] production.INFO: {"usuario":"6521","device":"SIP\/Carlos.rodriguez","ip":"192.168.10.24","port":"60945","status":"OK","id_agente_neotell":"6521","SERVER":"NEO1","inicio_login":"24\/09\/2025 07:58:26","inicio_login_campania":"24\/09\/2025 07:58:27","channel":"SIP\/Carlos.rodriguez-00001a82","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3132893935","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935497","data":"1972644","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117460","id_llamada_ult":"282117460","conferencia":null,"grabando":"SI","grabacion":"3132893935-282117460-20250924081632.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-00001a16","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:51","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:51] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:16:52] production.INFO: CONSUMO SHOWING CONTACT: {"USUARIO":"6521","BASE":"5803","IDCONTACTO":"141935497","DATA":"1972644"} [2025-09-24 08:16:52] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117460) (2025-09-24 08:16:52) [2025-09-24 08:16:52] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117460) (2025-09-24 08:16:52) [2025-09-24 08:16:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:52] production.INFO: INFORME DE RENDIMIENTO DE PROCESO DE NEOTELL LEVANTAMIENTO DE CASO WEBHOOK ON DEMAND 24-09-2025 08:16:52 [2025-09-24 08:16:52] production.INFO: [2025-09-24 08:16:52] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:16:52] production.INFO: IP REQUEST SERVICE: 190.158.10.58 [2025-09-24 08:16:52] production.INFO: QUERY_IP VALIDA EN NUESTRA BASE paramtria.centrales_telefonicas : {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.0017950534820557) [2025-09-24 08:16:52] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001a81","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002299038","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935472","data":"2661398","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117437","id_llamada_ult":"282117437","conferencia":null,"grabando":"SI","grabacion":"3002299038-282117437-20250924081629.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000019fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:52] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [BACKEND_URL, URL_CENTRALES, URL_CONTROL_AUDIOS]: {"data-switch":"activo_neotell_colombia"} tiempo de ejecucion de la misma (0.001633882522583) [2025-09-24 08:16:52] production.INFO: EMPIEZA EL JOB DE LEVANTAMIENTO DE FICHA IDLLAMADA: (282117437) (2025-09-24 08:16:52) [2025-09-24 08:16:52] production.INFO: RETO VALIDACION: TRUE (282117437) (2025-09-24 08:16:52) [2025-09-24 08:16:52] production.INFO: https://backend.solventa.co/backend/ [2025-09-24 08:16:52] production.INFO: {"usuario":"6175","device":"SIP\/Cristian.dominguez","ip":"192.168.12.163","port":"53922","status":"OK","id_agente_neotell":"6175","SERVER":"NEO1","inicio_login":"24\/09\/2025 08:04:02","inicio_login_campania":"24\/09\/2025 08:10:25","channel":"SIP\/Cristian.dominguez-00001a81","sub_estado":"AGENT","sub_estado_ult":"AGENT","ringing":"01\/01\/0001 00:00:00","dialing":"01\/01\/0001 00:00:00","agent":"01\/01\/0001 00:00:00","tiempo_llamada":"24\/09\/2025 08:16:50","sub_tipo_descanso":"0","inicio_descanso":"01\/01\/2000 00:00:00","tiempo_descanso":"01\/01\/2000 00:00:00","estado_crm":"GetContact","inicio_crm":"24\/09\/2025 08:16:50","id_campania":"27","campania_ult":"27","cola":"200027","cola_ult":"200027","dnis":null,"ani":null,"telefono":"3002299038","tipo_llamada":"OriginateExt","tipo_llamada_ult":"OriginateExt","origen_llamada":"NO PROCESADO","origen_llamada_ult":"NO PROCESADO","direccion":"SALIENTE","direccion_ult":"SALIENTE","crm":"-1","base":"5803","id_contacto":"141935472","data":"2661398","clave":null,"campo_busqueda":null,"id_agenda":null,"id_llamada":"282117437","id_llamada_ult":"282117437","conferencia":null,"grabando":"SI","grabacion":"3002299038-282117437-20250924081629.mp3","telefono_desvio":null,"sal_tipo_discador":"Predictive","sal_crm":"-1","sal_base":"5803","canales_asociados":"\u00a6\u00a6SIP\/CLARO_COLOMBIA-000019fe","task":"2","server_track":"NEO1","tipo_llamada_track":"Predictive","fecha_track":"2025-09-24 08:16:52","server_request":"activo_neotell_colombia","server_ip_request":"190.158.10.58"} [2025-09-24 08:16:52] production.INFO: -------------------------------------------NOTIFICACION BACKEND ------------------------------------------- [2025-09-24 08:16:52] production.INFO: NOTIFICACION BACKEND Webhook respuesta {"status":200,"body":"true"} [2025-09-24 08:17:09] production.ERROR: Url API: http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact [2025-09-24 08:17:09] production.ERROR: Datos enviados: {"USUARIO":"6175","BASE":"5803","IDCONTACTO":"141935472","DATA":"2661398"} [2025-09-24 08:17:09] production.ERROR: Error en la inicialización de la solicitud: cURL error 7: Failed to connect to 190.158.10.58 port 80 after 16421 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://190.158.10.58/neoapi/webservice.asmx/CRM_ShowingContact?USUARIO=6175&BASE=5803&IDCONTACTO=141935472&DATA=2661398 [2025-09-24 08:17:09] production.INFO: EMPIEZA EL JOB DE TRACK SABANA DE DATOS IDLLAMADA: (282117437) (2025-09-24 08:17:09) [2025-09-24 08:17:09] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282117437) (2025-09-24 08:17:09) [2025-09-24 08:47:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:48] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 172.70.254.199 usuario:6564 24-09-2025 08:47:48 [2025-09-24 08:47:48] production.INFO: [2025-09-24 08:47:48] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:48] production.INFO: COLGADO MARCA DISPONIBLE http://172.70.254.199/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:47:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:54] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 172.68.7.44 usuario:6630 24-09-2025 08:47:54 [2025-09-24 08:47:54] production.INFO: [2025-09-24 08:47:54] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:54] production.INFO: COLGADO MARCA DISPONIBLE http://172.68.7.44/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:47:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:56] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 104.23.248.223 usuario:6472 24-09-2025 08:47:56 [2025-09-24 08:47:56] production.INFO: [2025-09-24 08:47:56] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:56] production.INFO: COLGADO MARCA DISPONIBLE http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:47:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:57] production.INFO: PROCESO DE NEOTELL COLGADO DE LLAMADA WEBHOOK 104.23.248.223 usuario:6627 24-09-2025 08:47:57 [2025-09-24 08:47:57] production.INFO: [2025-09-24 08:47:57] production.INFO: ------------------------------------------------------------------------------------------------------------------------------------------------------------------- [2025-09-24 08:47:57] production.INFO: COLGADO MARCA DISPONIBLE http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:50:00] production.ERROR: Url API: http://172.70.254.199/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:50:00] production.ERROR: Error en la solicitud: cURL error 28: Failed to connect to 172.70.254.199 port 80 after 131710 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://172.70.254.199/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6564 [2025-09-24 08:50:00] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282127709","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6564","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:47:12.093","CONEXION":"2025-09-24 08:47:24.680","FIN":"2025-09-24 08:47:40.957","DNIS":null,"ANI_TELEFONO":"3204477920","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3204477920-282127709-20250924084712.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3204477920|SIP\/CLARO_COLOMBIA-00004416|1758718002.17430|16:Normal Clearing|17:Network|67||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-80-740-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=12560-6-0-25000-1","DATA":"2428830","ISLA":"neotell_colombia"} [2025-09-24 08:50:00] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.010149002075195) [2025-09-24 08:50:00] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282127709) (2025-09-24 08:50:00) [2025-09-24 08:50:05] production.ERROR: Url API: http://172.68.7.44/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:50:05] production.ERROR: Error en la solicitud: cURL error 28: Failed to connect to 172.68.7.44 port 80 after 131003 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://172.68.7.44/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6630 [2025-09-24 08:50:05] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282127798","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6630","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:47:29.207","CONEXION":"2025-09-24 08:47:39.330","FIN":"2025-09-24 08:47:51.893","DNIS":null,"ANI_TELEFONO":"3165849017","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3165849017-282127798-20250924084729.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3165849017|SIP\/CLARO_COLOMBIA-00004472|1758718019.17522|16:Normal Clearing|17:Network|88||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-1-0-320-4100-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=10140-4-0-25000","DATA":"2255381","ISLA":"neotell_colombia"} [2025-09-24 08:50:05] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019428730010986) [2025-09-24 08:50:05] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282127798) (2025-09-24 08:50:05) [2025-09-24 08:50:10] production.ERROR: Url API: http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:50:10] production.ERROR: Error en la solicitud: cURL error 28: Failed to connect to 104.23.248.223 port 80 after 133847 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6472 [2025-09-24 08:50:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282127257","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6472","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:45:54.500","CONEXION":"2025-09-24 08:46:03.653","FIN":"2025-09-24 08:47:50.287","DNIS":null,"ANI_TELEFONO":"3209087137","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3209087137-282127257-20250924084554.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3209087137|SIP\/CLARO_COLOMBIA-00004236|1758717925.16950|16:Normal Clearing|17:Network|25||-1|OriginateExt|NO PROCESADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-4-100-1760-0-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=9020-5-0-25000-","DATA":"2292051","ISLA":"neotell_colombia"} [2025-09-24 08:50:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0019018650054932) [2025-09-24 08:50:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282127257) (2025-09-24 08:50:10) [2025-09-24 08:50:10] production.ERROR: Url API: http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:50:10] production.ERROR: Error en la solicitud: cURL error 28: Failed to connect to 104.23.248.223 port 80 after 132684 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://104.23.248.223/neoapi/webservice.asmx/CRM_Disponible?USUARIO=6627 [2025-09-24 08:50:10] production.INFO: REQUEST RECIBIDO POR NEOTELL: {"FECHA":"20250924","IDLLAMADA":"282127768","DEVICE":"CLARO_COLOMBIA","IDAPLICACION":"27","USUARIO":"6627","COLA":"200027","ESTADO":"ANSWER","SUB_ESTADO":"AGENT","INICIO":"2025-09-24 08:47:24.173","CONEXION":"2025-09-24 08:47:40.923","FIN":"2025-09-24 08:47:49.170","DNIS":null,"ANI_TELEFONO":"3125899482","TIPO_DISCADOR":"Predictive","DIRECCION":"SALIENTE","GRABACION":"3125899482-282127768-20250924084724.mp3","BASE":null,"RANGOHORARIO":"08:00","LOG":"|0|3125899482|SIP\/CLARO_COLOMBIA-00004453|1758718014.17491|16:Normal Clearing|17:Network|35||-1|OriginateExt|REINTENTADO|AMDSTATUS=NOTSURE|AMDCAUSE=TOOLONG-5000-2-0-480-3920-3000-2000-8000-5000-100-50-7-5000|EMDSTATUS=ANSWER|EMDCAUSE=16820-6-0-25000-","DATA":"2468696","ISLA":"neotell_colombia"} [2025-09-24 08:50:10] production.INFO: BUSQUEDA DE ENDPOINTS CORRESPONDIENTES A CADA PROYECTO POR PAIS BASE ENVIROMENTS JOIN CAMPANIAS [URL_CONTROL_AUDIOS]: tiempo de ejecucion de la misma (0.0016980171203613) [2025-09-24 08:50:10] production.INFO: EMPIEZA EL JOB CONTROL DE AUDIOS IDLLAMADA: (282127768) (2025-09-24 08:50:10)